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Last updated: October 1, 2015
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Michelle M.

Michelle M.

Customer service, telemarketing, virtual assisant

United States - Tests: 1 - Portfolio: 3

With over 23 years experience and based in the USA, my expertise is in telemarketing, customer service, and email management, working with both small start up businesses and large companies. With courtesy, swiftness and reliability, I can take care of all of your customer service and telemarketing needs, whether they be through email, live chat, web ticketing with Zendesk or telephone. Years spent as a call center manager has given me a special talent for smoothing ruffled feathers and achieving complete customer satisfaction.

90% Job Success
$18.00 /hr
2,519 hours

Dexter Monte De Ramos

Dexter Monte De Ramos

Customer Support, Virtual Assistant, Project Manager, Quality Control

Philippines - Tests: 4 - Portfolio: 1

My past and present jobs revolve around providing good quality customer service. My main responsibility has always been about making clients happy. Let me describe my job tasks starting from my present job then my past job. At the present, I am working as the executive virtual assistant of the president of a US-based website company for real estate agents since July 3, 2014. My position involves many tasks such as calling clients, customer service and support through email correspondence, managing projects, quality control, research and support lead. During the start of my shift, I confirm appointments with clients then acknowledge receipt of tech support tickets and other kinds of emails/inquiries/requests. My main role at the start of my shift is to let clients know that we received and are working on their queries. Then I assign tech support issues to our tech support staff. Right now there are three of them. Pretty soon there will be five of them who I need to manage altogether. Thankfully, my boss hired me an assistant who helps me get my tasks done. I keep track on tasks that are on top priority and make sure that all tech support staff are working on them. While I assign other staff to build websites of new clients, others are assigned to fix issues or do upgrades on the websites of existing clients. I provide them clear instructions to meet the clients' needs and then update the clients on their tickets. When tech support staff say that they are done with their tasks, I do quality control checks before confirming to clients. During my free time at work, I spend time on watching internal training videos and reading company SOP's and tutorials. That made me eventually learn tech support tasks one at a time. During busy times, I help tech support staff on their tasks such as integrating CRM on a client's website, updating website content, correcting website forms and researching on a tech support issue. I learn new tasks almost everyday. Our tech support staff always have questions on their tasks and I answer them or help them find the answer. I train them when I need to. Prior to my present job, I worked as a technical/customer support representative at a call center company. I was enjoying my job for two years and two months which turned out to be technical support, customer service and billing support all in one. I took incoming calls and helped customers in fixing their internet, phone and television issues. That work experience made me become a skilled technical support and customer service provider with a variety of experience and a positive attitude. The summary of my knowledge and skills are: email support, customer service, virtual assistance, appointment setting, phone support, call handling, Dropbox, Google Docs, Google Drive, Google Voice, Infusionsoft, Basecamp, IDXBroker, iHomefinder, Kayako, Gmail, Top Producer, support lead, problem solving, multi-tasking, data entry, ability to solve problems quickly, pays attention to details, types fast, has sufficient knowledge about MS Office and learns new skills rapidly. Being a positive person and a problem solver, I have proved to my boss that I am a rockstar VA and customer service specialist. My hunger for knowledge and dedication at work have made me become a great freelancer that I am now.

Groups: Pro Customer Service

$6.67 /hr
2,609 hours

Juthika Das

Juthika Das

Data Entry|Web Research|Lead Generation|VA|Administrative Assistant

Bangladesh - Tests: 3 - Portfolio: 16

Hi, Thanks for viewing my Profile. I’m expert in Linkedin Lead Generation, Data Entry & Internet Research. I provide services with 100% accuracy on or before time. I have also done many projects like web research, Link Building, Forum/Blog Posting, Directory Submission, Article/Blog Writing, SEO, Yahoo Answering etc since 2012. I have a very good speed in Typing also. I am working as a Data Operator's Team Leader in a Data Exchange Company. My main objective is to provide excellent service on time, accurately and with professional results. I've completed MBA major Finance from the University of Science and Technology, Chittagong, Bangladesh. So, if you wish to get the better than the best Data Entry services for your company/organization/institution instantly, then contact with me. I am able to support you more than 35 hrs in a week. Thanks again.

95% Job Success
$3.33 /hr
1,017 hours

Jose M.

Jose M.

Translator, Proofreader, Copywriter, Office Manager, CRM

Spain - Tests: 9 - Portfolio: 4

Freelance diligent Translator English, French, Italian and Portuguese into Spanish using SDL Trados Stuido 2014. Specialised in general medicine, pharmacy, engineering, food processing, chemistry, law and tourism. However, areas of interest encompass diverse subjects being able to render excellent translations in topics beyond the specialization fields. Graduated in Engineering and Modern Languages with masters studies in Quality control and Finances, have mathematical ability to explain payments and financial terms. Strong negotiation skills and the ability to explain financial matters firmly and clearly. Detail orientated, proven ability to improve existing procedures and implement new methods and solve problems. Solid working experience of Twenty years in varied international environments and fields such as quality control, production, research and development, logistics, customer services, marketing and billing & collections, applications testing, allowing the identification of key areas to get results. Written and Oral communication skills in Spanish, English, French, Italian and Portuguese. Exceptional interpersonal skills with an aptitude for building rapport with a diverse range of people. Ethical and reliable. Able to understand relevant legislation concerning data protection and harassment; IAPDA certified. Studies and working experience in Web Design, e-reputation, community management, protocol, osteopathy, photography and business communication. Excellent skip tracing capacities, respect for established procedures and communication effectiveness inspiring confidence. Persuasive and persistent, with the sensitivity to deal fairly with people in often difficult situations, staying calm under pressure.

100% Job Success
$20.00 /hr
1,082 hours

Kathryn Michelle Lopez

Kathryn Michelle Lopez

Expert Administrative Worker for Hire

Philippines - Tests: 5

I have worked in the call center industry for 8 years. I always make sure that I deliver quality service to every clients I encounter. I have worked with an email and chat support team for 4 years. I am really good in composing business emails. The rest of the years, I have worked as a customer service representative. I am interested in applying for administrative jobs. I am a professional worker. I am always on time. I am a dedicated worker and I always make sure that the tasks that are assigned to me are done on time and are beyond expectations of the client.

$5.00 /hr
1,182 hours

Kishore P.

Kishore P.

Quality Control | Product Development | Web Research etc.

India - Tests: 1

2012 - 2008 Based on my long experience in the Quality Control & Product Development Management, my company was hired as a SUBJECT MATTER EXPERT for the Installation and Maintenance of Valve Regulated Lead Acid Storage Batteries in 30K Mobile Telephone Towers in different states in India. I was the Leader in charge of the entire technical team. My service was appreciated by the Principal company for excellent maintenance and no faults of VRLA Batteries. I also initiated steps to revive the old and used batteries for which the purchase of new batteries was significantly reduced in the following year. In appreciation of my work, the contract was extended for 3 consecutive years. It was a tremendous success and achievement at the final stage of my service life. 2008 -1978 Worked in the production of Automotive Batteries & Industrial Storage Batteries. Later worked as in charge of Quality Control & Development of New Products. My company achieved phenomenal growth as the new products were successfully tested and approved by the Railways, Defense & Telecom departments. Also worked in the Marketing Department for preparation of tenders & attending negotiation meetings prior to tender finalization etc.if the situation demanded so. 1978-1974 Career started as a Chemist in a Railway Workshop. 1975-76. Left the railway job & worked in a company as an Engineer for Erection of glass equipment and later worked as R & D Officer. Current Activity: . I am sometimes hired for introducing quality control system by new battery units & occasionally for installing giant batteries for Telecom Installations. Lead Research: In recent times, I have observed the working of the Lead Researcher also & did some work myself. The work seems to be interesting. If situation presents itself, I would like to work at a higher level.

$10.00 /hr
1,821 hours

Charmie ann A.

Charmie ann A.

Expert Data Entry Contractor, Data Analyst, Internet Researcher...

Philippines - Tests: 3 - Portfolio: 3

I work immediately and quality is my top work. I am a conscientious person who works hard and pays attention to detail and accuracy with 3 years experience. I bring the best out of the people I work with and I always do what I think is best for the company. I am an experienced data entry specialist with the skills and knowledge that I have gathered and developed from performing web research, internet marketing, gathering data into a spreadsheet, collecting information into a database, and used to add or share photos, docs, videos, and files to dropbox. I am perfectly capable of following instructions as long as they are clear, and I can give my best to complete the job within the required time period.

79% Job Success
$3.00 /hr
2,506 hours

John clyde A.

John clyde A.

Admin Support

Philippines - Tests: 4 - Portfolio: 2

Professional with 3 years experience in the area of Admin Support, working with the productivity objectives and targets aimed at the achievements of the company’s short and long term. I count with the following areas: Data entry and Web researcher, also have knowledge of file editing for upload, web content analysis and other aspects of Google Docs. I posses some basic knowledge of Hardware Troubleshooting, Data back-up, computer maintenance, Network Installation and repair and Internet troubleshooting.

100% Job Success
$3.33 /hr
7,149 hours

Alana Rebecca Mojado

Alana Rebecca Mojado

Data Entry Specialist/Researcher/Virtual Assistant/

Philippines - Tests: 4

My goal is to provide quality job and build good working relationship with my clients.I am a responsible, achievement-driven and goal-oriented worker who is eager to utilize my skills to the optimum lever for the improvement and success of every project I have. I make sure that all aspects of every project I'm into is done correctly and accurately, thus, I triple check every angle so it can surpass client's expectations. Reliable and remarkable professional work is what you'll get.

98% Job Success
$5.56 /hr
1,292 hours