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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 74 Zendesk projects are completed every quarter on Upwork.

74

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: September 1, 2015
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  1. Julie Mahon

    Julie Mahon

    International Administrative Assistant and Customer Service Agent

    Ireland - Tests: 1

    I am a proficient Customer Service Agent and Administrator with over ten years of professional expertise. I was born in the USA but live in Ireland, so I can be particularly helpful for those companies seeking to utilize the benefits of time zone variations. I dedicate myself to every task and take pride in providing exceptional service for a company and its valued customers. I especially enjoy fast-paced and challenging working environments where my skills and knowledge base can expand. Also, I work comfortably within a team setting, but am self-motivated and can be trusted to work independently. I current work remotely as a CSA for a small start-up business that grew overnight into a multi-million dollar company on foot of a record-breaking Kickstarter campaign. My position within this company promoted to Team Lead, and I work directly with the CEO, Director of Operations and Marketing Manager to oversee and respond to all customers via our online, social media and phone channels. As this position is currently reaching its natural conclusion I am seeking a new challenging opportunity to contribute to a growing and dynamic team. I offer in return my complete professionalism, proven dedication to strong service, and enthusiasm to exceed all expectations. I have proficient experience in the Microsoft Office programs, Zendesk, Google for business apps, Ontraport CRM, and a range of other team-based platforms for communication and data processing.

    $20.00 /hr
    77 hours
    5.00
  2. Grover McCoury

    Grover McCoury

    Consultant

    United States - Tests: 6

    Accomplished professional with a proven ability to deliver quality services/products in the insurance, financial services and software engineering industries.I have experience in office activities, customer service, sales, insurance, residential/commercial finance and marketing. I also have designed, implemented and tested software for several data/telecommunications systems within my engineering career. Have extensive software engineering, technical writing, networking, testing and computer (Mac OS, Windows, Microsoft Office) experience.

    $13.33 /hr
    25 hours
    5.00
  3. Reynaldo Jr Soriano

    Reynaldo Jr Soriano

    Customer Service Superstar and Team Lead

    Philippines - Tests: 9 - Portfolio: 4

    I am an award-winning client support specialist who have 11 years of customer service experience, including managing a team of client support advocates for Thumbtack, Inc. In 2008, I was awarded by 24/7 Customer and Optus as the first agent to meet the required average handling time (AHT) and for consistently achieving the lowest AHT in the team (see my portfolio). I am also enthusiastic and passionate about creative ways to delight customers. I had the opportunities to work for big companies, such as IBM Daksh, 24/7 Customer, and Teletech, as a Customer Service Specialist and Technical Support Expert, where I honed my communication skills and developed a high level of problem solving skills. I also worked face-to-face with customers for three years as a Service Crew and Store Marketing Assistant at Jollibee, where I learned about marketing focusing on upselling. I'm presently working for Upwork as part of their Marketplace Experience Team, which is a specialized customer services team aimed at increasing customer loyalty and retention. I am very familiar with Zendesk, Desk, Velaro, and Google Applications (document, calendar, and spreadsheet). I believe that in order to make yourself happy, you need to make others happy first. I enjoy helping businesses to reach greater levels of success and will do “whatever it takes” to ensure a positive result. Please check out my profile to know more about my work experience. If you think my skill sets match what you are looking for, kindly invite me to apply to your job. I am currently available for a part-time senior customer service representative role (up to 10 hours per week). Thank you.

    Groups: Pro Customer Service

    $16.67 /hr
    11,941 hours
    5.00
  4. Richard Nyakundi

    Richard Nyakundi

    Zendesk Expert, Technical Support and Customer Support Manager

    Kenya - Tests: 7 - Portfolio: 1

    Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

    $16.67 /hr
    1,927 hours
    4.99
  5. Shawn Peterson

    Shawn Peterson

    Business Consultant, Customer Support Expert

    United States - Tests: 4

    MBA, Business professional with 10+ years high level customer service experience and 10 years experience in the financial markets professionally and personally. I work quickly and am very thorough and organized. I am honest and communicate well to get the task done effectively and to your complete satisfaction. Extensive experience with Operations Management, business process creation and support team management. I have extensive experience with Zendesk and other CRM systems as well as managing teams of freelance contractors for support and sales contracts.

    $16.67 /hr
    1,891 hours
    4.99
  6. Laarni Lou M. Privado

    Laarni Lou M. Privado Agency Contractor

    Expert Live Chat and Email Support

    Philippines - Tests: 7

    Trustworthy, dependable, and a driven person who loves helping people. My main objective is to give satisfaction, but leave the customer delighted with the service I provided. I can work well with a team or as an individual. I've been in the customer service industry ever since I graduated from college, and found that this is my passion. My skills includes: - Customer Support - Email handling - Ticketing - Live chat support - Data Entry - Zendesk

    Associated with: Fajumaro Inc.

    $7.00 /hr
    3,885 hours
    5.00
  7. Candice Aquino - Macalua

    Candice Aquino - Macalua Agency Contractor

    Proj Manager / Social Media Strategist / Seasoned Order Manager

    Singapore - Tests: 5

    I'm a Freelance Brand Manager and Social Media Strategist for Master of Muscle. I also work part time as a Virtual Assistant. Recently I started my own VA recruitment, training and consultancy called MC Solutions. I also have partnered with a friend in an event styling and coordination business called Mrs.Partymakers. Before working freelance, my last post was as Customer Engagement Management Advisor in Hewlett Packard. In my 8 years working in the corporate world I have build my background in Order Management, Customer Engagement, Vendor/Account Management and Business Management. Summary of Qualifications: *Over 8 years of experience in order management, vendor/account management and customer engagement. *Highly effective in promoting a positive, productive environment. *Good eye for detail; well organized, skilled in setting priorities. *Resourceful and self-confident; can get the job done, and do it well. *Strong interpersonal and communication skills. *Strong commitment, vision and leadership. *Well organized and focused in coordinating projects. *Strong analytical, writing and research skills. *Strength in analyzing, researching, organizing, and problem solving. *Equally effective working independently and in cooperation with others. *Innovative in designing and carrying out projects. *Highly motivated to achieve set goals. *Successful in mastering new skills through hands-on experience. *Sharp, quick learner; willing to get involved.

    Associated with: Solution's Hub, Proverbs 31

    $13.89 /hr
    1,502 hours
    4.92
  8. Stephanie A.

    Stephanie A.

    Experienced Administrative Professional

    United States - Tests: 7

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    $15.00 /hr
    908 hours
    0.00