Virtual Assistants, Personal Assistants

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  1. Dexter Monte De Ramos

    Dexter Monte De Ramos

    Customer Support, Virtual Assistant, Project Manager, Quality Control

    Philippines - Last active: 3 days ago - Tests: 4

    My past and present jobs revolve around providing good quality customer service. My main responsibility has always been about making clients happy. Let me describe my job tasks starting from my present job then my past job. At the present, I am working as the executive virtual assistant of the president of a US-based website company for real estate agents since July 3, 2014. My position involves many tasks such as calling clients, customer service and support through email correspondence, managing projects, quality control, research and support lead. During the start of my shift, I confirm appointments with clients then acknowledge receipt of tech support tickets and other kinds of emails/inquiries/requests. My main role at the start of my shift is to let clients know that we received and are working on their queries. Then I assign tech support issues to our tech support staff. Right now there are three of them. Pretty soon there will be five of them who I need to manage altogether. Thankfully, my boss hired me an assistant who helps me get my tasks done. I keep track on tasks that are on top priority and make sure that all tech support staff are working on them. While I assign other staff to build websites of new clients, others are assigned to fix issues or do upgrades on the websites of existing clients. I provide them clear instructions to meet the clients' needs and then update the clients on their tickets. When tech support staff say that they are done with their tasks, I do quality control checks before confirming to clients. During my free time at work, I spend time on watching internal training videos and reading company SOP's and tutorials. That made me eventually learn tech support tasks one at a time. During busy times, I help tech support staff on their tasks such as integrating CRM on a client's website, updating website content, correcting website forms and researching on a tech support issue. I learn new tasks almost everyday. Our tech support staff always have questions on their tasks and I answer them or help them find the answer. I train them when I need to. Prior to my present job, I worked as a technical/customer support representative at a call center company. I was enjoying my job for two years and two months which turned out to be technical support, customer service and billing support all in one. I took incoming calls and helped customers in fixing their internet, phone and television issues. That work experience made me become a skilled technical support and customer service provider with a variety of experience and a positive attitude. The summary of my knowledge and skills are: email support, customer service, virtual assistance, appointment setting, phone support, call handling, Dropbox, Google Docs, Google Drive, Google Voice, Infusionsoft, Basecamp, IDXBroker, iHomefinder, Kayako, Gmail, Top Producer, support lead, problem solving, multi-tasking, data entry, ability to solve problems quickly, pays attention to details, types fast, has sufficient knowledge about MS Office and learns new skills rapidly. Being a positive person and a problem solver, I have proved to my boss that I am a rockstar VA and customer service specialist. My hunger for knowledge and dedication at work have made me become a great freelancer that I am now.

    $6.67 /hr
    2,209 hours
    0.00
  2. Jose Antonio Karagdag

    Jose Antonio Karagdag

    Worked 6 years under Credit Risk Management of a bank.

    Philippines - Last active: 13 hours ago - Tests: 2

    Six years of credit risk management, being able to handle all kinds of delinquent account states. I was responsible for offering payment incentives and give customer service to delinquent card holders As an experienced banking professional, I would like to work in a reputable company where in I can continue my career. I would be making use of my past years of experience in performing my job/duties at its best.

    $11.11 /hr
    1,508 hours
    0.00
  3. Israel Vasquez

    Israel Vasquez

    Customer Service Spanish |Data Entry |Data Miner| Social Networks

    El Salvador - Last active: 13 hours ago

    This is my first experience as an online Freelancer, but I am self confident that I can perform a great job, because I am a very quick learner. I have good skills while approaching to customers I have a good knowledge of Microsoft Office (Word, Excel and Powerpoint) and I also have fast typing skills. These skills make me capable to learn other ones and perform any of the following positions -Social Media Management (Twitter, Facebook, etc) -Data Entry -Data Miner -Transcription services (from Spanish audio) -Customer Service agent (calls in Spanish) Give me the opportunity! You will not regret about it

    $3.33 /hr
    2,259 hours
    0.00
  4. Whitney Sarallo

    Whitney Sarallo

    Marketing/Administrative/Customer Service/Creative Design

    United States - Last active: 3 days ago - Tests: 2 - Portfolio: 4

    My background includes a great deal of time doing freelance marketing. I am advanced in Adobe software, specifically In-Design. Along with programs such as Microsoft Office and customer service generated work desks. My Bachelor's Degree is in Marketing and I am almost complete with my MBA in Hospitality Management. I am very organized, hard working, efficient, and able to do just about any customer service or design related project you can offer me!

    $19.00 /hr
    1,146 hours
    0.00
  5. Sunil Yaqoob

    Sunil Yaqoob

    Recruiter/ Resume writer / D Entry Specialist / Linkedin Researcher

    Pakistan - Last active: 13 hours ago - Tests: 6

    I worked for UK well known companies like as Aldelia, Robertson Recruitment, Euro Search & Selection Ltd, Circle Square Recruitment and The Recruit Business under Greenwich Bell Resources umbrella. Skills: Resourcer - CV Sourcing Administrator - CV formatting Data Entry Researcher - CV Searching Lead Generator Software Used: Used ITRIS Databases Used Bullhorn Databases Used MRI Database For Euro Search and Selection Used Voyager Good knowledge of Outlook express. Decent knowledge of Word, Excel, Powerpoint.

    $5.56 /hr
    2,009 hours
    0.00
  6. Natasha Dimitrievska

    Natasha Dimitrievska

    Market research

    Macedonia - Last active: 13 hours ago - Tests: 1

    I have completed my studies at the Faculty of Administration and Information System Management in Bitola, Republic of Macedonia, where I gained a BS degree in Information Systems Management-Engineering. I'm currently a student of master studies at the Faculty of Technical Sciences - Bitola, Republic of Macedonia, field of Informatics. I am highly motivated and enthusiastic, hardworking always with excellent attention to detail. I also have experience in individually learning and excelling at new technologies as needed. I am particularly interested in market research and data analysis.

    $5.00 /hr
    3,409 hours
    0.00
  7. Ashok Hora

    Ashok Hora

    Recruiter/ Experined Web Researcher/ Data Entry Professional/ VA

    India - Last active: 13 hours ago - Tests: 2

    If you are looking for an assistant to help you in your daily tasks, I can offer you the following services : organizing your schedule, setting up your appointments, handling your emails administrative support taking care of reviewing and assessing applicants for hire via Skype data entry (fast typer) Recruitment Other HR and Administrative task. I am a very responsible and well organized person. I take my duties very seriously and fully commit myself to obtaining the best results. I have the ability to stay calm under pressure and concentrate on finding solutions. I am a sociable person with very good communication skills. My developed sense of humor and team spirit help me integrate and find my place in a group. Advanced knowledge of MS Office: Word, Excel, Access and Power Point;

    $3.33 /hr
    1,314 hours
    0.00
  8. Paula Worley

    Paula Worley

    Experienced customer service agent

    United States - Last active: 3 days ago - Tests: 1

    I have had five years of customer service experience and really enjoy working with the public. I have extensive experience with multiple-line and autodialer phone systems. I am a licensed Life and Health Insurance agent in the state of Ohio. my career plans are to continue in customer service and remain in the insurance industry as well.

    $10.00 /hr
    1,520 hours
    0.00
  9. Eman Habashy

    Eman Habashy

    HR & Office Coordinator

    Egypt - Last active: 13 hours ago

    HR, personnel and administrative responsibilities: Maintained good relations with clients & ensured company’s policies and procedures were applied-coordinated with HR department in issuing of work permits and residencies for expatriates, handling attendance, leave requests and tracking of leave balances, issuing HR letters for embassies and banks, issuing social insurance Forms 1 and 6; prepared employment contracts in English and Arabic and was responsible for keeping track of annual renewals; ensured hiring documents were collected for upkeep of personnel files; liaised with medical insurance companies to provide private medical insurance for both staff and clients.

    $3.00 /hr
    1,567 hours
    0.00