Operations & Customer Experience Expert
Highly experienced at management level, having ran and worked for a variety of start-ups over the past 5 years. MBA Graduate of UE Business School, as well as Entrepreneurial Spark, the world's largest business accelerator.
Previous role as Head of Operations & Procurement, also current PT Head of Customer Experience with Beer52, one of the fastest growing food & drinks companies in the UK, winner of Start Up Awards 2014 & ScotEdge Award 2015. Winner of Acceler8 2015 Pitching Competition.
See What Our Customers Think Of Us...
https://www.trustpilot.com/review/www.beer52.com - I can do the same for your business.
Expertise include negotiating, developing key partners, customer acquisition & retention, marketing & digital marketing, P+L & forecasting, business strategy, analytics & metrics, design & implementation of new work flows, customer experience, zendesk management, social media management.
I have the skills, experience and proven track record to improve your business quickly. It's important I know if I can add value to what you're doing, your brief must be concise, identifying clear objectives and expectations. Please note; rate is low for a limited period to rack up hours worked.
What Can I Do For You?
Improve Your Profitability & Cash Flow
Improve Your Teams Efficiency
Improve Your Customer Experience/Service
Improve Your Online Presence
Improve Your Social Media
Improve Your Reviews/Company Image
Design New Business Plan/Strategy
Design Social Media Interactivity Campaigns
Design New Work Flows
Design 1 - 5 Year Financial Projections
Design Highly Effective Check-Out Flow
Design Operations Work Plan & Performance Reviews
Connect With Key Partners
Connect With Customers