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Complaint Management Upwork freelancers typically receive a client rating of 4.45.

4.45
Last updated: August 1, 2015
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  1. Andrea B.

    Andrea B.

    ShanePro

    Jamaica - Tests: 6

    Over 15 years, I have worked most positions within the sales division of the auto industry. I appreciate greatly the concept of deadlines and maximizing each opportunity. My sales and customer service abilities deliver exceptional work in a timely manner. As a business manager I have honed expertise in the area of loan assessment, selling various auto or loan related coverages,document verification, contract compliance while all the time pleasing the customer. A sense of humor, a wide range of customers, personalities and cultures, plus my own caribbean background has inspired my creative writing and taught me exceptional patience. If you are looking for spicy creative writer, you are looking at a very powerful source. I have been consistently successful in raising the bar on the customer service index which is calculated from direct customer reviews. My telephone,written and interpersonal communication skills rank as excellent and deliver the required results. Yours sincerely Andrea B.

    $16.67 /hr
    380 hours
    5.00
  2. Laurence dan B.

    Laurence dan B. Agency Contractor

    Email Handling,Customer Service, collections, mangement, training,

    Philippines - Tests: 5

    I have been in customer service for 10 years. I started in 2002 and my experience, played a vital role on my goal. I was a part of the Training team, a Manager and a Customer Support Representatve. I understand the vital role of training the agents in any operations of a business. This is what I have taken part in the years I have been in the business. To know what you can about what you support and to always go an extra mile for the customer.

    Associated with: TRISIS Contact Solutions

    $12.22 /hr
    722 hours
    4.60
  3. Angelyn C.

    Angelyn C.

    Administrative Assistant, Virtual Assistant, Customer Care Asscociate.

    Philippines - Tests: 3

    A Registered Nurse. I've worked in Dubai for 1 year as an Administrative Assistant. I provide assistance to staff in handling special projects,managed the booking for Hotel & Air ticket, I'm responsible to make the payslip and I also act as an accountant. Prior to that, I also worked in a Call center Company as a Customer Care Associate for almost 2 years. I've research problems, answer questions and offer solutions. Handles a lot of phone calls and spends time entering data into a computer. Some requests are handled through e-mail. WIth in 6 months of working there, they appointed me to be the POC (Point of Contact) in the account. I'm the one who's responsible for Supervisor Call. We also do upsell. Here are my qualifications:  Knowledgeable in using MS Office(Word, Excel & Power point)  Can work with minimal or no supervision.  Relates well to people.  Quick Learner.  Organized.  Trustworthy and reliable

    $4.44 /hr
    31 hours
    0.00
  4. Cjeah Fernando

    Cjeah Fernando

    Customer Service | HR Coordinator | Data entry | Virtual Assistant

    Philippines - Tests: 4 - Portfolio: 1

    I have 6 years experience in Customer Service. In oDesk, I want to establish a career in customer service support (voice or non-voice), data entry, administrative work, recruitment and as a virtual assistant. I can do different types of administrative work like researching, data mining , and others. My goal is to provide my clients 100% quality work that will lead to satisfied clients and a good relationship with them. I would like to make use of my craft and skills to be known as a good contractor and someone dependable and reliable. To gain more knowledge through experience and make me a more professional individual. Honesty, patience, hardworker, responsible, excellence and quality work are just the few words I keep in mind each time I work on something. I possess extensive experience in Customer service, I am diligent, target-centric and result-oriented, I am efficient in sorting out instantaneously all kinds of service and products needs of the customers.

    Groups: Pro Customer Service

    $6.67 /hr
    4,316 hours
    4.80
  5. Faraz Jiwani

    Faraz Jiwani

    Business Geek - Project Management/Budget Control/ IT/ Recruiter

    Pakistan - Tests: 11 - Portfolio: 10

    Are you having trouble managing a team on a tight budget? Are you having trouble finding the right people for your business? Are you on a tight schedule and need help with your work? Are you looking for some business/marketing advise on the side? I have been managing businesses since 2010. I have seen a lot of businesses go up as well as down. I know what makes them go down and what makes them go up. I specialize in managing all sorts of online projects such as Web development, Design, Marketing, App development, Content Writing e.t.c Send me a message on oDesk I will help you save money and run your business more effectively.

    Groups: BigCommerce, BoonEx...

    $10.00 /hr
    4,049 hours
    4.30
  6. Erika B.

    Erika B.

    Jane of all Trades

    United States - Tests: 12

    - Customer Service- Team Management- Social Media Manager- Wordpress-Blogger- Graphic Design- Administration Customer Service- I have been trained to use several email, ticketing and live chat systems. I am also trained in phone etiquette. •Expert knowledge and abilities in written communication. •A patient listener who fully focuses on speakers and understands a variety of accents. •Organized and detail-oriented; knack for understanding procedures and logistics. •Strong skills in time management, prioritizing tasks, and meeting deadlines. Team Management •UNDERSTANDS CUSTOMER NEEDS •COMMUNICATES EFFECTIVELY •UNDERSTANDS THE ORGANIZATION'S FINANCIAL PERFORMANCE •MOTIVATES THE TEAM •TRACKS AND MEASURES STAFF PERFORMANCE Social Media Management Along with other social mediums, and SEO, I am well versed in the following: Pinterest Create a defined strategy in leveraging Pinterest to present business identity • Develop consistent approach for relevant, compelling visual and written content • Strategically plan the optimal number of boards and organizations of pins • Optimize posts for SEO gain • Differentiating Pinterest presence from those of competitors • Create a coordinated strategy that compliments company accounts on other social platforms • Widen exposure through consistently growing follower-base • Foster connections with notable account holders to expand reach • Work Examples- http://pinterest.com/cellularfactory/ (I did the profile graphic, created and upkept the account until a few months ago when he stopped his social) http://pinterest.com/ilovebeingirish/ (current) http://pinterest.com/kizarma/ (current) Facebook Designing a fully integrated social media interaction and engagement plan that captures the SMM goals of the company • Profile/Page Optimization • Professionally designed landing page (iFrame/FBML) to encourage LIKE conversions •Updating community and Tell Your Fans marketing • Effectively posting key information that will be easily visible on the “wall” and the walls of the clients followers • Increasing exposure and establishing brand recognition •Paid Social Search campaign management • Insights analysis • Contests, Sweepstakes, Polls and other engaging viral campaigns • Facebook Application integration and development • Gaining a strong and respected “fan base” to further enhance credibility • Work Examples- https://www.facebook.com/ILoveBeingIrish (active) (More pages available to be seen upon request) Twitter “Tweeting” to establish a presence and build brand reputation online, and responding to tweets • Generating a strong “follower base”, where tweets will be primarily communicated • Engaging tweets with appropriate lists, #hashtags and @authoritative profiles • Gaining exposure by “following” reputable members / business • List Management of your followers • Posting relevant articles found online that relate to your business / industry Google+ Establishing setup of Google+ for Business • Implementing the +1 button with the Business page • Generate followers and segment them in to specific “circles” •Leverage “hangouts” and train clients how to use this feature to conduct meetings online with clients and potential clients • Effective information sharing and how to improve search engine rankings and page authority with Google+ • Implement an aggressive marketing strategy to gain authority • Analytic analysis and evaluation Wordpress- I can build and manage your wordpress sites. Brand Management- How your company is rated on yelp, restaurant.com etc. means a lot. I will manage comments and bring in new ratings to keep your brand reputation high. Work examples available upon request.

    $16.67 /hr
    1,547 hours
    4.87
  7. Shermie L.

    Shermie L.

    Rockstar Customer Support with Excellent Record

    Philippines - Tests: 5 - Portfolio: 1

    My goal is to work in an independent at home environment leveraging my personal abilities and strengths, augmented with the considerable experience and skills achieved through my relevant work history. In my experience as an administrative and customer support I have performed various administrative duties including both email and phone responsibilities.

    $6.67 /hr
    3,954 hours
    4.44
  8. Jolil J.

    Jolil J.

    Customer Service Expert/Quality Analyst

    Philippines - Tests: 1

    CUSTOMER SERVICE and SATISFACTION - strong words that always hit me hard,these words made me who I am today.I am a registered nurse with a US license by profession, yet here I am always taking chances,looking for an opportunity not just to assist clients but LEARN as well. One important thing I learned from having been employed with customer-oriented companies is: the ability to succeed is limitless,as long as a person is willing.

    $3.33 /hr
    65 hours
    5.00
  9. Sophia Pearce

    Sophia Pearce

    Expert customer service professional which includes sales & marketing

    Jamaica - Tests: 3

    I have several years experience in customer service, sales and marketing. I have held positions in management, supervisory and administrative assistant. Over the years I have worked in diverse organizations which include but not limited to a university, telecommunication companies, a construction company, call centers, answering service, a NGO which deals with health care and community development in different countries. During my career, I have demonstrated an exceptional ability to meet organizational objectives and demands. In addition to my excellent verbal and writing skills, I have superior multitasking talents and I am able to manage multiple assignments. I have excellent interpersonal skills, am a great team player, very sales oriented with the ability to provide an excellent standard of quality. I can work independently with little supervision and have developed my skills as a resourceful problem solver who uses my initiative and organizational skills to get the job done. My greatest strength is my ability to work with many different people. I enjoy learning from everyone I meet. I am a great listener and pay attention to details. I take pride in excelling at my work. I pride myself on customer service skills and my ability to resolve what could be difficult situations.

    $22.22 /hr
    107 hours
    4.25