Customer Service Specialists

Get Your Customer Service Project Started Today!

Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Irene victoria D.

    Irene victoria D.

    Technical Writer | Operations Manager

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 1

    Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering. * Operations and Team Management * Chargeback and Dispute Management * Procedure and Instruction Manual Documentation * Use Case Documentation * Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks * Business Support Management * Kaizen, 5S, Process Improvements, Cost Savings * Call Center Management * Project Management * Customer Service * Office Administration I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries. I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.

    $33.33 /hr
    2,932 hours
    5.00
  2. Natalia V.

    Natalia V.

    Content Manager/Customer Servs/Trilingual Speaker/Photoshop/Designer

    United Kingdom - Last active: 1 day ago - Tests: 11 - Portfolio: 10

    Over the past 14 years I've been developing my skills in management, design, translation, administrative support, customer service, tech support and sales. I am also a trillingual speaker, Spanish - English - Portuguese. I also have basic knowledge of French and Japanese. I am an interior designer and a craftswoman. I have a small business so I am a multitasker, I do the presentations, photo edition, marketing and brochures. I am a fast learner and a hard worker. My objective is to provide my experience in different fields to the Odesk community and I'm looking forward on gaining new ones. Thank you.

    Groups: Zendesk

    $22.22 /hr
    10,681 hours
    4.99
  3. Carolina S.

    Carolina S.

    Administrative Assistant/ Customer Service Rep.

    United States - Last active: 1 day ago - Tests: 5

    Over the past years I have enjoyed volunteering within my community. I am proficient with the application of communication and leadership skills. I have the ability to work both independently, and as an integral part of a successful team. I am thoughtfully organized and highly adaptable with the ability to perform in a fast paced environment. My desire is to obtain a position that will offer me the opportunity to utilize my current skills and to allow me to gain additional skills that will help me contribute as a value added team member in a professional work setting.

    $16.67 /hr
    2,764 hours
    5.00
  4. April J Jones

    April J Jones

    Virtual Assistant/Data Entry

    United States - Last active: 8 days ago - Tests: 6

    I would like to find a position with a company in which I could offer my services to and also try to contribute to that company in any which way that I can. I would love to find a position where I can work from home so I can continue to raise my kids and take care of my family. I have experience in Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Internet Explorer, Email Handling, Fax, OS (Operating Systems), Databases, SEO, Marketing, Customer Support, Inbound and Outbound Calling, Photoshop, Dreamweaver, and I can type 70+ wpm. I am on the computer daily and I enjoy being able to search different things of interest. I have completed my Associate's for Information Technology and Bachelor's degree for Web Design with University of Phoenix.

    $20.00 /hr
    4,883 hours
    4.99
  5. Magdoul A.

    Magdoul A.

    High quality Translator and outstanding Virtual Assistant

    Morocco - Last active: 1 day ago - Tests: 17 - Portfolio: 2

    French VA- translation- customer service. Good quality translation work together with Timely delivery are guaranteed. I speak three languages: English , French and Arabic (native). I am also updated on the web needs and tendencies. I am available 30 hours a week and can be motivated to invest more time. My ability to listen and carry out the instructions could be a key strategy when communicating with my employers. Areas of expertise are: Newsletters, Articles, E-mail, Web Site Content, Immigration Documents and more. though I will be enormously motivated to work in all areas mentioned above,I am ready to take any challenge as long as it falls within my personal scope of competence.

    $16.67 /hr
    985 hours
    4.94
  6. Jamin C.

    Jamin C.

    Determined Fast and Reliable

    United States - Last active: 4 days ago - Tests: 7

    I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.

    $16.67 /hr
    6,673 hours
    4.72
  7. Pedro Borges

    Pedro Borges

    Writer, translator, love to cook.

    Portugal - Last active: 1 day ago - Tests: 6

    I have done several jobs over the last few years: writing and translating as well various administrative work and customer support service. Very good command of English language as well my native language Portuguese, good typing skills. I can write about various themes , when needed i can do extensive research to deliver the finest results. Excellent translation skills: English-Portuguese, Portuguese-English. I enjoy learning and deliver professional solutions!

    $16.67 /hr
    4,673 hours
    4.73
  8. Chere Poole

    Chere Poole

    Copy/Content Editor, Business/Creative Writer, Proofreader

    United States - Last active: 8 days ago - Tests: 6 - Portfolio: 13

    I am an experienced editor, writer, proofreader, and marketing professional with an excellent work ethic and "I can do" attitude. Self-motivated, organized and deadline-driven, I bring a wealth of knowledge and experience to the table gained in various settings over 30 years. I have earned a 5 star rating and intend to keep it by using excellent research, writing and editing skills to deliver quality work for my clients. Whether I design, write and produce promotional materials for your business, SEO copy for your website, or help you polish an article, blog, short story or novel, every project receives my best effort. I am detailed, motivated, driven to succeed and take pride in my work. I consider your project my project, and do my utmost to make you happy. For a look at my current blogs, check out CBeyond Realty.com and Mortgage Springs.com

    $25.00 /hr
    1,504 hours
    5.00
  9. Mary Crawford

    Mary Crawford

    Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

    United States - Last active: 1 day ago - Tests: 16 - Portfolio: 4

    I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,

    $15.56 /hr
    7,074 hours
    5.00
  10. Waqas T.

    Waqas T.

    Online Assistant | SEO | Product Manager | Customer Support

    Pakistan - Last active: 1 day ago - Tests: 12 - Portfolio: 15

    Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.

    Groups: BigCommerce, Bluehost Developers and Designers...

    $15.00 /hr
    14,203 hours
    4.99