Consultant & Server Engneer
Adept in analyzing information system needs, evaluating end-user requirements and custom designing solutions, and troubleshooting any problems in the process.
Acquired wide exposure in handling matters related to installing software, diagnosing computer related malfunctions, troubleshooting & maintenance of the entire system.
Determined to meet expectations and willing to perform effectively and efficiently.
Winning in communicating with populace at each level and with the other departments as required to best serve the client.
Excellent ability to efficiently and effectively convey presentations to large and small groups.
AREA OF EXPERTISE
Instrumental in handling the entire system & performing functions like creating/deleting mailbox, maintaining backups of folders or mailbox. Perform installation of software¡¦s.
Handle computer networks on Windows 2000 /2003/2008/2008 R2 Server.Troubleshooting Active Directory Issues on Windows SBS 2000/2003/2008 servers. All Active Directory (Directory Services) related concern which includes troubleshooting:-Installation, configuration & maintenance of Active Directory. User Profiles and Group Policies. Common DNS issues pertaining to Active Directory. Trusts between Windows 2000 / Windows 2003/ Win 2008. Active Directory & File Replication service. Disaster Recovery for Domain Controllers. Migration from Windows SBS 2000 to Windows 2003/2008/SBS 2008-2011 Domain.
Service Support: Assist in the entire service function & co-ordinate with the Support service team for providing proactive solutions to customers and Partners. Manage mailbox, administer OS,
mailing system, Network and software¡¦s. Identify areas of improvement & recommend process modifications to enhance efficiencies.
SETUP & INSTALLATION
Installation and Setup of Windows 2000, 2003, 2008, 2008 R2 servers. Deployment of Windows Server using WDS, RIS, SYSPREP. Configuring Disk & Disk Quotas. Troubleshooting no-boot situations (BSOD) of operational servers. Troubleshooting of Windows server activation issues. Troubleshooting Windows Updates and WSUS Services. Troubleshooting Registry hive startup errors. Troubleshooting with File System errors. Patch management including Driver Rollback and Driver Signing.
Installation & Configuration of BASIC & DYNAMIC Disks. Installation & Configuration of RAID. Managing and troubleshooting LDM, MBR and other disk related issues. Troubleshooting with Recovery Console and in WinRE environment. Troubleshooting with DISKPROBE.
Setting up Windows Hyper-V environment. Management of Virtual Machines in Hyper-V, Backup and Snapshot management process of Virtual Machines, P2V and Bare Metal Recovery Situation, Setting up and management of Sun Virtualbox and MS Virtual Server 2005, Working knowledge of VMWARE Servers
Setup Symantec Backup Exec Server and backup scheduling. Setup and management of StorageCraft Backup Solutions, Working with NTBACKUP & WINDOWS SERVER BACKUP
VOLUME SHADOW COPY
Snapshot Management Process of Physical and Virtual servers. Troubleshooting with Volume Shadow Copy Services.
Setup and Configuration of AVG Anti-Virus Server. Setup and Configuration of Symantec Endpoint Protection Management Server. Setup Vipre Enterprise and deployment of client agents.
Setup and Management of Windows 2003 & 2008 Cluster Services
Troubleshooting Cluster issues, Failover of Resources and disks
Analysis of Cluster Log files.
Troubleshooting Unexpected Restarts, BSOD. Configuration of Memory Dumps, Debugging of Windows Memory Dump files, Analysis & Troubleshooting of Windows Performance issues, Pool Deficiency, Memory Management and Pagefile, Working with PERFMON, PERFWIZ, POOLMON, Terminal Services
SBS 2003 to 2008/2011 Migrations, Windows 7, XP and other Client OS troubleshooting, Setting up and management of AD, DNS Services, Group Policies. Troubleshooting Hardware failures
January 2013 – Till Date **
Symantec Corporation (Storage & High Availability Management Group) working as Technical Support Engineer )
January 2011 – December 2012
Zenith InfoTech Private Limited (CONTINUUM) as Server Engineer (L3)
Sep ‘07- Dec’10 Microsoft Enterprise Platform Support (Mentor & Support Engineer)On payrolls of Convergys India Services Pvt. Ltd.
March ’06 - April ’07 HP DESKTOP SUPPORT (Technical Support Engineer)