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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 67 Zendesk projects are completed every quarter on Upwork.

67

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Reynaldo Jr Soriano

    Reynaldo Jr Soriano

    Customer Service Superstar and Team Lead

    Philippines - Tests: 9 - Portfolio: 4

    I am an award-winning client support specialist who have 11 years of customer service experience, including managing a team of client support advocates for Thumbtack, Inc. In 2008, I was awarded by 24/7 Customer and Optus as the first agent to meet the required average handling time (AHT) and for consistently achieving the lowest AHT in the team (see my portfolio). I am also enthusiastic and passionate about creative ways to delight customers. I had the opportunities to work for big companies, such as IBM Daksh, 24/7 Customer, and Teletech, as a Customer Service Specialist and Technical Support Expert, where I honed my communication skills and developed a high level of problem solving skills. I also worked face-to-face with customers for three years as a Service Crew and Store Marketing Assistant at Jollibee, where I learned about marketing focusing on upselling. I'm presently working for Upwork as part of their Marketplace Experience Team, which is a specialized customer services team aimed at increasing customer loyalty and retention. I am very familiar with Zendesk, Desk, Velaro, and Google Applications (document, calendar, and spreadsheet). I believe that in order to make yourself happy, you need to make others happy first. I enjoy helping businesses to reach greater levels of success and will do “whatever it takes” to ensure a positive result. Please check out my profile to know more about my work experience. If you think my skill sets match what you are looking for, kindly invite me to apply to your job. I am currently available for a part-time senior customer service representative role (up to 10 hours per week). Thank you.

    Groups: Pro Customer Service

    $16.67 /hr
    11,904 hours
    5.00
  2. Shawn Peterson

    Shawn Peterson

    Business Consultant, Customer Support Expert

    United States - Tests: 4

    MBA, Business professional with 10+ years high level customer service experience and 10 years experience in the financial markets professionally and personally. I work quickly and am very thorough and organized. I am honest and communicate well to get the task done effectively and to your complete satisfaction. Extensive experience with Operations Management, business process creation and support team management. I have extensive experience with Zendesk and other CRM systems as well as managing teams of freelance contractors for support and sales contracts.

    $16.67 /hr
    1,877 hours
    4.99
  3. Candice Aquino - Macalua

    Candice Aquino - Macalua Agency Contractor

    Proj Manager / Social Media Strategist / Seasoned Order Manager

    Singapore - Tests: 5

    I'm a Freelance Brand Manager and Social Media Strategist for Master of Muscle. I also work part time as a Virtual Assistant. Recently I started my own VA recruitment, training and consultancy called MC Solutions. I also have partnered with a friend in an event styling and coordination business called Mrs.Partymakers. Before working freelance, my last post was as Customer Engagement Management Advisor in Hewlett Packard. In my 8 years working in the corporate world I have build my background in Order Management, Customer Engagement, Vendor/Account Management and Business Management. Summary of Qualifications: *Over 8 years of experience in order management, vendor/account management and customer engagement. *Highly effective in promoting a positive, productive environment. *Good eye for detail; well organized, skilled in setting priorities. *Resourceful and self-confident; can get the job done, and do it well. *Strong interpersonal and communication skills. *Strong commitment, vision and leadership. *Well organized and focused in coordinating projects. *Strong analytical, writing and research skills. *Strength in analyzing, researching, organizing, and problem solving. *Equally effective working independently and in cooperation with others. *Innovative in designing and carrying out projects. *Highly motivated to achieve set goals. *Successful in mastering new skills through hands-on experience. *Sharp, quick learner; willing to get involved.

    Associated with: Solution's Hub, Proverbs 31

    $13.89 /hr
    1,474 hours
    4.92
  4. Jocelyn C.

    Jocelyn C. Agency Contractor

    Perfectionist Customer Operations Consultant/Manager

    Canada - Tests: 8

    Over the past 10 years, I have worked within a contact center environment in the customer service industry. I have assisted individual and corporate clients in various areas of business. Quality and accuracy assurance markings were always 98% - 100%. I have consulted and managed in the customer support industry and have worked in a project manager and analyst role. • 10 years of experience providing customer service. • Over 6 years experience in a fast-paced, deadline-driven environment. • Critical thinker • Energetic and organized • Self-starter with professional manner • Excellent communication skills • Creative problem solver • Highly organized with superior attention to detail • Experience managing large teams and analyzing data for QA as well as coming up with plans/ideas to incorporate exceptional customer service within the team. Data Entry Clerk/Virtual Assistant During this contract for a client, I retrieved and entered content and media into Wordpress hosted websites. I also learned the basics of creating and managing websites via Wordpress including implementing templates and plugins, applying SEO to content and basic website layout/development in order to be able to make changes as needed. SEO was also learned via the creation of keyword based articles and via proper use of the keyword tool and SEO by Yoast plugin. Research Investigated and analyzed client complaints to identify and resolve issues. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and filing within high-volume environment. Data Entry Reviewed and updated client correspondence files and scheduling database. Reporting Updated client payment plans and monitored payment compliance and progress. Administration Answered multiple phone lines, transferred calls to corresponding departments, scheduled customer appointments and billed accordingly. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

    Groups: Pro Customer Service

    Associated with: Everything Assistants

    $30.00 /hr
    5,594 hours
    5.00
  5. Merian Malasaga

    Merian Malasaga Agency Contractor

    Experienced Customer Service

    Philippines - Tests: 4

    I have over 9 years of experience in the customer service department. I came in as a customer service representative and eventually got promoted as a team manager. I handled Voice Support, Inbound Sales, Email and Chat support as a team manager. Being in the customer service department for more than 9 years, I know it is very important to have an exceptional customer service skills for a company's growth and survival.

    Associated with: TRISIS Contact Solutions

    $5.56 /hr
    1,141 hours
    0.00
  6. Stephanie A.

    Stephanie A.

    Experienced Administrative Professional

    United States - Tests: 7

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    $15.00 /hr
    908 hours
    0.00
  7. Julie Mahon

    Julie Mahon

    International Administrative Assistant and Customer Service Agent

    Ireland - Tests: 1

    I am a proficient Customer Service Agent and Administrator with over ten years of professional expertise. I was born in the USA but live in Ireland, so I can be particularly helpful for those companies seeking to utilize the benefits of time zone variations. I dedicate myself to every task and take pride in providing exceptional service for a company and its valued customers. I especially enjoy fast-paced and challenging working environments where my skills and knowledge base can expand. Also, I work comfortably within a team setting, but am self-motivated and can be trusted to work independently. I current work remotely as a CSA for a small start-up business that grew overnight into a multi-million dollar company on foot of a record-breaking Kickstarter campaign. My position within this company promoted to Team Lead, and I work directly with the CEO, Director of Operations and Marketing Manager to oversee and respond to all customers via our online, social media and phone channels. As this position is currently reaching its natural conclusion I am seeking a new challenging opportunity to contribute to a growing and dynamic team. I offer in return my complete professionalism, proven dedication to strong service, and enthusiasm to exceed all expectations. I have proficient experience in the Microsoft Office programs, Zendesk, Google for business apps, Ontraport CRM, and a range of other team-based platforms for communication and data processing.

    $20.00 /hr
    77 hours
    5.00
  8. Noah C.

    Noah C.

    Excellent Worker

    United States - Tests: 2

    I am a Native English speaker with excellent communication skills. I am experienced in customer support and management, administration, online reputation and working as an executive assistant. I have over 6 years experience working in a fast pace environment with tight deadlines and minimal supervision. I am an excellent communicator with a very approachable attitude which has made me excel when working in a team.

    $16.00 /hr
    192 hours
    0.00