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Last updated: October 1, 2015
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Lucas L.

Lucas L.

Customer Support Guru & Project Manager

Brazil - Tests: 14 - Portfolio: 4

I'm a professional Customer Support Agent, Virtual Assistant and Marketing Manager with more than 4 years of experience. I'm fluent in English, Spanish and Portuguese. Still studying Mandarim and Dutch, one day I'll get there. I've already worked for 6 different companies in the last 6 years, 5 from U.S and one from Brazil, in their customer support & public relations department. "À tribuna" was the first company I joined in CS and I used to answer clients calls and help them schedule and edit their ads for printing in the newspaper, at Ingreso Cybernetico (, I used to engage and help clients through live chat (zopim), tickets (our own system and ZenDesk), e-mails (hotmail and gmail), calls (skype), through social media (facebook & twitter) and also check translations and the programmers' work. I had to manage the entire operation for their brazilian customers. We used to coordinate and manage the operations of the whole website and digital products through Basecamp and Asana ( & I've also worked for four more companies (ALL FROM THE U.S.A): Omaze (fund raising), KeepSafe (App development), Gosu (Game production) and HandPrint (Smartphone rental in the U.S.A). Keepsafe ( was the biggest app company I've ever worked for, with more than 40 million users around the world. I've also worked at Teleco.IO (, Handprint ( and Grace Smith TV ( as a community manager. I basically had to create their social media pages, manage them, answer the questions, engage with people in groups, pages, forums, etc. Here are some tools that I know how to manage: Dropbox, One Drive, google package (drive, docs, sheets, gmail, google+), Social media (Facebook, twitter, instagram, pinterest, google+, youtube, linkedin, whatssapp), ZenDesk, Chat&Serve, HelpShift, Infusionsoft, Evernote, IQTELL, Hootsuite, Edgar, Buffer, Basecamp, Asana, Slack, Amplitude, Skype, Office Package (powerpoint, word, excel, etc.), SEOmoz, Google analytics, Webmaster tools, Adobe Photoshop, Adobe Illustrator, Adobe After Effects, Audacity, Sony Vegas Pro and Sound Forge. I started my carreer in digital marketing in 2012 when I started studying about affiliate marketing and it took me to SEO and the other components of Online Marketing, such as paid advertising (PPC as Adwords, facebook ads, linkedin ads, youtube ads, twitter ads), SMM (social media marketing), SEM (Search Engine Marketing with Adwords), E-mail marketing (autoresponders such as mail chimp, magic responder and aweber), analytics (bing & google's webmaster tools, google analytics, facebook analytics, youtube analytics, seomoz, seo majestic), keyword research (google's keyword planner for adwords, keyworddiscovery, seomoz keyword tool, long tail pro) and content marketing of all types (writting, videos and audios). I'm still building my own digital marketing portfolio. (, a niche blog) I have the highest score in odesk's EN-PTBR translation test (First place out of 2.678 people.) I'm a professional translator with more than 5 years of experience, I started at the age of 17. I've already worked in several projects online (see my odesk profile) and offline (International events such as "Stone Fair"). I'm a professional voice actor since 2010, I can provide several samples of my work if needed. I'm Young, ethical, diligent, dedicated, experienced, skilled and FAST. I look forward to do my best for you and your company! Hire me and you won't regret having me on board, let's do it!

Groups: Pro Customer Service

99% Job Success
$18.00 /hr
2,666 hours

Milagros Teixido

Milagros Teixido

English - Spanish Translator and Online Marketeer

Argentina - Tests: 1

I'm an innovative and proactive professional, with excellent multitasking and interpersonal skills. Able to perform efficiently in fast–pace environments. I have extensive knowledge and experience in Translations, Customer Care, Marketing, Online Advertising and Ad Serving Tools. Great organizational, analytical and problem solving skills, fully committed to achieve and maintain high quality standards. For the past 10 years I've been working on: - Standardization of commercial documents (in both English and Spanish). - Development of training documentation (in both English and Spanish). - Production of promotional copy on Web sites, newsletters, and training assets for the English speaking market. - Coordination of outsourced translation services for other languages (such as German, Chinese, Russian, Dutch, French, Portuguese) including resource selection, copy approval and QA. - Facilitation between Account Managers, Customer Care and Development to decrease turn-around and delivery times. - Web solutions and Internet marketing consulting: including bilingual copy writing and SEO - Customer support and consulting on ad serving tags implementation, best practices and problem solving.

$27.50 /hr
1,899 hours

Leo jester G.

Leo jester G.

Psych Major / Social Media Manager / QA Manager / Data Entry

Philippines - Tests: 13

I'm currently working as a freelance statistical analyst, and as the Social Media Manager for Adic's Burn Premium Ecig Juices, a Manila based E-Liquid Manufacturer. The Social Media Manager job for Adic's Burn Premium Ecig Juices had included the following: - The creation of the Official Adic's Burn Premium Ecig Juices Facebook Page ( - Overall management of the Official Adic's Burn Premium Ecig Juices Facebook Page - Managing the Official Adic's Burn Facebook Account ( - Creation of daily post that would be posted on different facebook groups. - Customer Support for incoming inquiries and orders. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I previously worked as the Social Media Manager for Budz Worx, a Manila based Electronic Cigarette Manufacturer. The Social Media Manager job for Budz Worx had included the following: - Created and Moderates the Main Facebook Page (, currently has 6,565 likes/followers. - In-charge with Sales, had personally generated more than ₱ 1.3M (30k USD) in earnings. - Handles and processes all the orders that comes via the Facebook Page. - In-charge of handling the company's relationship with its' product distributors and resellers. - In-charge with updating the distributors and resellers on upcoming products. - In-charge with coordinating with the distributors and resellers, regarding their stocks and stocks availability. - In-charge of answering all the incoming queries via the company's Main Facebook Page. - In-charge with planning online promotions and advertisements. - Creates online contest to improve the company's Main Facebook Page popularity. - Creates product video tutorials & upcoming product teasers. - In-charge with creating a hype for the upcoming products. - In-charge with the market research for similar products. - In-charge with following the current trend and predicting future trend to keep the company's product up to date. - Created our company's official invoice. - In-charge with generating new order invoices, order follow ups and general client communication. - Created and Handles the Main Group Page (, currently has 4,656 members. - Handles over-all technical support for all the company's products. - Handles over-all planning for the company's live events such as conventions & Meet and Greets. - Handles the majority of the social media interaction, serving as the official representative of the company.

$6.00 /hr
1,203 hours

Ivana N.

Ivana N. Agency Contractor

Marketing expert/ Marketing and Startup consultant / SMM /

Serbia - Tests: 11 - Portfolio: 7

I do believe in the professional relationship with my clients, am taking deadlines seriously and will rather say no than give false promises. I also believe that the fundamentals of every relationship between employees and employers lie in honesty and trust. Challenges, new opportunities make marketing awesome. That is why I love it. Every task, the project is like a new adventure. Over the last ten years, I have worked as a Marketing Expert for numerous clients and as Head of Marketing communication for one of the biggest companies. To every work I approach with full dedication, focused on making something great. When you have to choose which way to go, if you ask me I will give you honest advice. Why me? - Marketing is what I love - 10 years of experience in Marketing (online + offline) - in various fields... - Educational background: MSc in Marketing and PR - Honest, dedicated to work, responsible, effective - Eager to learn something new I'm not limited to this, there is more :-) ​It is enough about me, I would like to know more about you and your project. Feel free to contact me, I am here for you.

Associated with: MikeJonesCo

91% Job Success
$16.67 /hr
2,451 hours

Leonard Leong

Leonard Leong Agency Contractor

Sourcing Expert | Web Marketer | Binary Options Trader | Web Developer

Philippines - Tests: 16 - Portfolio: 5

Ambitious, energetic, strong-willed, charismatic, organized, creative, thoughtful, and passionate leader who plans and execute innovative solutions that paves the ways to win-win situations. Experienced in leading a complex organization that has a distributed workforce as a majority of its staff in providing world-class cost-effective services to a diverse clientele that includes: Automobile Dealerships, Marketing Agencies, Book Publishers, Law Firms, Event Planners, Coffee Retailers, etc. If you're looking for a professional whose goal is to provide clients cost-effective solutions for their business processes, then please feel free to tell me how I can be of service.

Associated with: ROO Agency

100% Job Success
$9.99 /hr
6,738 hours

Charina M.

Charina M. Agency Contractor

Expert VA, Ad Poster, Proofreader, Recruiter & Project Manager

Philippines - Tests: 5

I have much experience in working as a Virtual Assistant, Proofreader, Recruiter and Project Manager. My expertise includes using Google Spreadsheets - Uploading Images, Importing and Exporting Spreadsheets and Comparing Spreadsheets. I can also provide excellent services that involved in using Dropbox, Capsule CRM, Evernote and Trello. I have been working as an assistant to a business consultant for 2 years now, in which my tasks include updating spreadsheets everyday, putting entries on Google Calendar, doing some research and data entry jobs. I have also worked as a VA, wherein I managed a team of writers and web developers. As a VA, I am in charged in posting jobs, hiring and managing the team, proofreading/editing and checking the team’s output before and after they are posted to the sites. I am a freelancer who’s committed, flexible and very hard working. It’s my aim to work for client's satisfaction. I always see to it that every task being given is done with flying colors. So, if you are looking for a quality work in the above-mentioned skills at an affordable rate, then you must hire me.

Associated with: MJPAS & Co Solutions

100% Job Success
$5.56 /hr
5,163 hours

Rashid M.

Rashid M. Agency Contractor

SEO Professional

Pakistan - Tests: 4 - Portfolio: 4

I have been teaching SEO for more than 6 years, and have ranked hundreds of sites in all over the world in all of big search engines and still doing. I have worked for many industries like Law firms, Real estate, Medical companies, property sellers, E commerce, Sports Industry and many more. It was great experience of working with these industries and many other small industries also. I have learned many things by working with the people in all over the world, worked for more then 30 countries in my career and also worked on local rankings in all those countries, I also have my own institute where I teach SEO. Why people come to me again and again ??? The answer is , I give following guarantees and services. I can provide you 100% satisfaction guarantee !!! I can provide money back guarantee !!! I can provide best ranking in shortest time !!! I can provide affordable service !!! I have following additional skills: Google panda recovery Google penguin recovery Google hummingbird recovery Pigeon Update so, these all are the benefits of working with me, and the main thing behind all those things is loyalty and honesty with our work that allows us to be successful. Thank you.

Associated with: SEM Institute of Optimization

89% Job Success
$13.33 /hr
1,374 hours

Usman Ghani

Usman Ghani Agency Contractor

General Manager, Sales and Customer Service GURU

Pakistan - Tests: 16 - Portfolio: 2

I have 7+ years of experience in sales & customer service industry and worked as a project manager in call center for 4 years. Below are a few jaw dropping reasons why I am the best fit. 1- I have taken upwork customer service skills test and got FIRST position out of all (more than one lack twenty thousand) test takers. 2- My upwork feedback score has been 5/5 throughout. 3- My client satisfaction and job success rate is 100% (approved and certified by upwork). 4- I am among elite upwork freelances group. 5- I speak (+write) flawless English in American accent. 6- I have been doing email customer support for 3+ years. 7- I also have managerial experience and can easily manage multiple teams and projects. As a project manager I was personally responsible for, 1- Developing and implementing sales plans and customer service policies. 2- Managing multiple customer service and sales projects with associated teams and clients simultaneously. 3- Hiring and firing of staff. 4- Training new employees on sales and customer service skills. 5- Quality assurance. 6- Account management. 7- Business development. 8- Negotiating and finalizing deals with clients. 9- Other Admin tasks.

Associated with: Info-Tec

100% Job Success
$16.67 /hr
3,726 hours

Ab S.

Ab S. Agency Contractor

Project Manager & Digital Marketing Expert

Pakistan - Tests: 7 - Portfolio: 10

Over the last 5 years, I've managed series of social media marketing projects as well as worked as project manager for various corporate level businesses. I've helped them with managing their projects, team and digital marketing campaigns. During this time, I equipped myself with latest skills and tools of my relevant niche in order to be a standing service provider on upwork. I also have experience in following areas; Content Management Over WordPress, Joomla and Magento CMS Facebook, Twitter and LinkedIn Ad Campaigns Customer Support, Managing Helpdesk, Tickets Products Listing and Managing Online Store Hosting Websites and Getting Domains All Applications for Collaboration Newsletters and Email Blasting Graphic Designing Applications I am very handy with all project management and content scheduling tools/softwares. I do use Skype, Emails, Phone, Google Hangout & GoToMeeting applications for managing constant communication. I am looking forward for a long term work relationship :)

Associated with: abservices, Talle

100% Job Success
$11.11 /hr
3,464 hours

Hadeel Hmoud

Hadeel Hmoud

Projects Manager - Team Coordinator

Jordan - Tests: 7

I am looking to build a strong career on oDesk. I have great skills as a projects manager and team coordinator, I also have good marketing and sales skills. My current position is Projects Manager, previously I worked as a sales engineer and team coordinator. My main educational background is Chemical Processes Engineering, and currently I'm working on getting a Maters in Industrial Engineering.

71% Job Success
$33.33 /hr
1,325 hours