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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 138 chat support projects are completed every quarter on Upwork.

138

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

4.57
Last updated: August 1, 2015
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  1. Alan Schroeder

    Alan Schroeder

    Computer and Network Support Ticket, Chat, Phone, Social Agent

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 1

    Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

    Groups: Pro Customer Service

    $12.00 /hr
    59 hours
    5.00
  2. Saranya Elanchezhian

    Saranya Elanchezhian

    Expert in dataentry/Article writing/wordpress/HTML/Proofreading

    India - Last active: 9 days ago - Tests: 4 - Portfolio: 6

    I'm a communicator, and the sincerity that emanates from what I say can be heard and felt. I have had extensive experience in dealing with customers and clients in various fields like retail, customer service, training, quality assurance, account management, and business development. English communication skills is my forte and I believe this is my ticket to accomplish tasks asked of me. Writing and speaking are both interests and talents. All the above, plus my good work ethic, will certainly appeal to people who would want detail and timeliness in the work they want done. i am an exceedingly hard-working and dedicated human being. Apart from this I am also versatile and love to handle new challenges that life throws at me. I have been a virtual assistant for five years already, and wit great success, which shows my dedication.

    $3.33 /hr
    91 hours
    5.00
  3. Raymond M.

    Raymond M. Agency Contractor

    First-rate Business Services and Projects Coordinator

    Philippines - Last active: 12/17/2014 - Tests: 10 - Portfolio: 5

    I enjoy resolving problems, taking on challenges(up to a certain extent), and being a part of the business growth factor. If you are looking for the person that puts fires and improves service levels, then I would like to work with you.

    Associated with: Simplified Agency

    $6.00 /hr
    3,575 hours
    4.93
  4. Julie paz P.

    Julie paz P.

    Email&Chat | Contact & Email list building | Data Entry | Web Research

    Philippines - Last active: 16 hours ago - Tests: 8 - Portfolio: 4

    I am looking for a job that will promote growth, stability and opportunity for advancement. My 5-year experience in Customer Service has molded me with good work ethics and communication skills. I handle email and chat, data entry, web research, and data processing tasks. My ultimate goal is to provide quality work, create great relationships with the employer, develop more skills and meet great people. Guaranteed to provide professional services with a good quality of work and 100% accuracy to meet customers/clients satisfactions. I am highly organized, fast learner, hardworking, reliable, efficient and able to meet deadlines in a quick turnaround time. I am also willing to be trained for specific job needs/requirements.

    $4.26 /hr
    503 hours
    4.95
  5. Meliza Uy

    Meliza Uy

    Global Recruiting and Knowledge Management

    Philippines - Last active: 2 days ago - Tests: 6

    I have 4 years of experience focused on senior-level, multi-skill customer service and technical support roles handling and utilizing various communication channels such inbound and outbound phone calls, fax, emails and chats to ensure customer satisfaction. I’ve worked in banking, travel and tech industries. I am a problem solver. I never ran out of creative ideas. I pay a lot of attention to details. I am an effective communicator. I am friendly, supportive and proactive leader and teammate! CUSTOMER SERVICE EXPERIENCE Technical Support for Linksys Router Linksys is one of the most popular internet router for home and small office. Responsibilities: ▪ Provided phone technical support for US and Canada end-users. The calls are a mix of non-technical customers such as household members as well as technical experts such as IT personnels of small to mid-size companies. Highlights: ✓ I was one of the two highest ranking trainees in a batch of 80 new hires. I accumulated enough score to be exempted for the final evaluation. Travel eRep for expedia.com Expedia is a leading online travel agency. It was owned by Microsoft at the time. Responsibilities: ▪ Processed travel reservations such as Flights, Hotels, Cars and Activities ▪ Coordinated and negotiated with the airlines, hotels, car rental companies, and attraction & events companies to make sure customers get the best travel experience ▪ Utilized inbound and outbound calls, fax and email to communicate with customers and business partners Highlights: ✓ Was regularized with “AA” grade ✓ Maintained 100% Customer Satisfaction grade ✓ Was the highest ranking trainee in a batch of 80 new hires ✓ Was awarded Mentor’s Choice upon training completion Processing Executive for HSBC HSBC Data Processing Phils. is the in-house BPO subsidiary of the financial giant HSBC. Responsibilities: ▪ Answered inbound customer calls from the bank’s North American credit card holders ▪ Updated customer account information, processed payments, assisted customers in processing balance transfers and sold various type of relevant products such as identity theft protection and different types of insurance Highlights: ✓ Awarded “Site Highest Sales Transfers” for the month of September 2005 ✓ Awarded the Certificate of Excellence for Perfect Attendance

    $25.00 /hr
    5,576 hours
    4.91
  6. Frances Marianne Corpuz

    Frances Marianne Corpuz

    Customer Service Representative, Data Entry Specialist, VA

    Philippines - Last active: 1 day ago - Tests: 8 - Portfolio: 4

    My goal is to be able to provide assistance in the customer service line of work, and efficient data entry services. I have been working for the call center industry for over 4 years now, supporting both customer service and technical needs of customers who are mainly based in the United States. I am confident in my customer service skills, as well as my data entry skills. Working in a call center environment not only demands one to be on the phone assisting subscribers who are calling, it also requires a certain degree of multitasking making sure that you wouldn't lose your focus at all times; this skill I am most confident about.

    $4.44 /hr
    1,323 hours
    4.06
  7. Jermyn joyce M.

    Jermyn joyce M.

    CS Project Implementation and Research Manager

    Philippines - Last active: 3 days ago - Tests: 7

    Specialties: Project Initiation and Implementation; Performance Assessment, Development and Management; Career and Performance Management;Training and Quality Process Creation, Control & Improvement; Quality Process Transaction Monitoring; Backdoor processes management A focused and performance driven professional with a combined 8 years experience in a customer service and sales environment for voice and chat accounts. I have extensive experience in Operations launching, implementation and management which includes backdoor process management in terms of reporting and scorecard generation. I have Quality and Training team management experience as well as background in Business Sales Communication for prospective clients. My goal is to provide quality and performance driven results to my prospective employers.

    $10.00 /hr
    78 hours
    4.91
  8. April V.

    April V.

    Email and Chat Support Specialist, Technical Support, Concierge

    Philippines - Last active: 1 day ago - Tests: 4

    I have been in Customer Service for four years. Mostly, I worked in the BPO industry. I have extensive background in both voice and non-voice accounts. My most recent gig was as an Email and Chat Support Agent (back end) in a company similar to Odesk. I also moved up as a Project Manager in the same company. I can say I'm already adept in how both voice and non-voice customer support works. So if you're looking for someone who can work with minimal or no supervision, hire me.

    $5.56 /hr
    67 hours
    5.00
  9. Marinor L.

    Marinor L.

    Expert Recruiter and Customer Service Team Lead

    Philippines - Last active: 16 hours ago - Tests: 12 - Portfolio: 4

    I have varied and wide experience when it comes to recruitment and customer service. And I have been employed by the top corporations in the US to be their Technical/IT Recruiter or CS Supervisor. My professional experience includes the following: RECRUITMENT: * Local and US full cycle recruitment that includes pre employment check up and background/reference check * Recruited various technologies - from latest to legacy * Knowledgeable with different US working VISA (USC, GC, EAD, H1-B and etc) - who can and can't work legally * Highly skilled in passive recruitment, Boolean, Xray, LinkedIn and etc * Have used different ATS * Other pertinent skills needed for recruitment CUSTOMER SERVICE: * Handled teams in general CS, tech support, billing, healthcare and etc * Managed/supervised teams with an average headcount of 25 * Expert in coaching, monitoring, QA and etc * Highly skilled with phone, email and chat support * Worked in HIPAA certified environment * Other pertinent skills needed for customer service For all my projects, I always say "consider it done"

    $15.00 /hr
    2,456 hours
    4.88