Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 300 Phone Support projects are completed every quarter on Upwork.

300

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.43.

4.43
Last updated: June 1, 2015
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  1. Tanya Cowen

    Tanya Cowen

    Administration

    Australia - Last active: 8 days ago

    I have 10 years experience in Administration, within energy and natural gas organisations. My roles have covered data entry, front reception duties, record keeping and management, budget management, risk registers, meeting minutes and documentation, updating of manuals, project administration, sound knowledge of OH&S regulations, high level of word processing skills in Microsoft Office suite. I currently hold a Certificate IV in Business, and am embarking on my Diploma in Business Administration.

    $22.00 /hr
    44 hours
    4.88
  2. Jennifer W.

    Jennifer W.

    ADMIN ASST/MARKETING MGR/ RESEARCHER/SALES ASST

    United States - Last active: 3 days ago - Portfolio: 1

    Top 1% of freelancers on in Admin. 20 years experience - Administrative Asst., Real Estate, Bookkeeping, Marketing, Research, Data Entry and more. No job is too big or too small. I have 20 years of combined skills in the administrative field, commercial and residential real estate, sales, marketing, and advertising. I’m also a licensed Real Estate Agent in my state, originally obtaining my license in 1999. I have worked with several Top Producers. I was very fortunate to learn some of the best marketing and advertising skills. My 20 years of wearing many different hats has allowed me to provide you with many services. Following is a list of some of my experiences and what I can provide for you.

    $20.00 /hr
    492 hours
    4.89
  3. Iuliana A.

    Iuliana A.

    Translator subtitler transcriber writer researcher

    Romania - Last active: 1 day ago - Tests: 3 - Portfolio: 3

    Native Romanian and Moldavian speaker, I have a BA in Law and a certification as translator and interpreter for the English language from the Romanian state, as well as obtaining 96% at the TOEFL test. I also have experience in translating between French and Romanian. I am experienced in translating, subtitling, transcribing, editing, proofreading legal, economic, IT, medical, administrative and general documents. Since I love a challenge, I was also involved in recruiting projects, for both commercial and non-profit organizations, as well as having a solid organizational, administrative and project management experience.

    $15.00 /hr
    44 hours
    4.99
  4. Irena L.

    Irena L. Agency Contractor

    Customer Success Manager, Translator- IT / EN / RO

    Romania - Last active: 12 hours ago - Tests: 16 - Portfolio: 2

    I am a bilingual (Romanian-Italian) Account Management and Customer Service professional with project management and leadership skills. When you decide to hire me you hire someone that will be loyal, trustworthy, will go above and beyond the call of duty constantly. You'll have a team player, dedicated towards the success of your business with the experience necessary to be an A+ team member, with over 10,000 hours worked on oDesk so far and 8 years Customer Service and Account Management experience. I'm a law graduate, fluent in English, Italian and Romanian, I'm a fast learner, I'm independent, organized and I can work with little to no supervision. Do the right thing for your clients and hire someone who can cater to their needs and work towards their satisfaction 100% of the time thus increasing your sales and revenue.

    Groups: Lisnagol | DIRECT™

    Associated with: oDesk

    $19.44 /hr
    10,087 hours
    4.99
  5. Lailanie S.

    Lailanie S. Agency Contractor

    Professional VA | Project Manager | Customer Service Manager

    Philippines - Last active: 12 hours ago - Tests: 2 - Portfolio: 3

    Cum laude graduate specializing in Organizational Communications with junior-level managerial and administrative experience. I have been in customer service for 5 years and a project manager for over a year. I live to socialize (wait, that didn't sound right... I was referring to nudging people to get and keep the ball rolling if you know what I mean). *imagine smiley here* If you like what you see so far then please continue reading... I am... - an all around virtual assistant (executive, administrative and operations) - a very crafty social media manager - a "perfectionist" when it comes to project management - a well experienced customer service professional and a trainer/coach at that - an introvert yet an overachiever - left-handed but taught myself to write and use chopsticks with my right hand (it's my personal equivalent to Caesar's "I came, I saw, I conquered" which shows how persistent I am) The core of my professional experience is centered on customer service and improving customer experience. I earned my internship from two respected advertising companies and exposed myself to research, customer – client relations, media, public relations, marketing, and advertising at the time. I had my share of doing freelance projects for such agencies for almost two years before I finished my degree. After college, I worked at JPMorgan Chase Bank as a specialist. I learned fast and worked diligently to develop the different skills I needed to perform well. I was recognized several times as top analyst in our process. I was then selected to assume a post in the company’s Performance Improvement Team as a Voice and Communication’s Coach supporting the site’s different lines of businesses. My main objective was to help our specialists improve their customer conversations and be advocates of customer satisfaction. I was then selected to be a Relief Team Manager handling a team of specialists and driving their performance. This role fully developed me in managing my time, coaching people, developing reports, and coordinating with leaders and cross site functions. If not for freelancing I will never realize how many titles and roles I can immerse myself into. I have worked for various industries and became the right hand of very strong minded CEOs. Tools: Microsoft Office 2010 and 2007; Adobe Applications; Google docs; Photo editors: Adobe Photoshop, Illustrator, Photoscape, Pixlr; Video Editor: Windows Movie Maker, Camtasia, Animoto; Social Media: Facebook, Twitter, Instagram, LinkedIn, Google +/pages; Blogs: Blogger, Wordpress, Squarespace, Kajabi; CRM: Bitrix24, Zendesk, Zenoffice, Zopim Chat, Uservoice; Lead/Project Management: Highrise, Timetrade, Smartsheet, Basecamp; Other applications: Clarify it, Snagit, Iubenda, Join.me, Audacity, Callfire, Mailchimp, Bitbucket Skills Summary: Strong English communication skills both oral and written (I write articles, proofread and edit other contributors/contractors' articles) Effective coaching and management skills Superb customer- relationship skills and inter-personal skills. Advanced knowledge in computer applications especially Microsoft Office, Adobe and web-based resources SEO Content and Social Media Management Great call handling skills Email response handling and management Highly creative and keen with design and layout (i.e posters, business card, powerpoint presentations) Reliable and experienced in using social networking tools and social media such as Facebook, Youtube etc. Efficient in conducting research, analysis, presentations, blogging, and technical writing Capable of making timely decisions and has initiative Fast-learner, goal driven, efficient, and resourceful (Can learn navigating new CRM easily!) Team player and has deep appreciation in group dynamics Organized and efficient with time and task management Experienced in Project Management - managing other freelancers or contractors Critical thinker Software and computer application tester

    Associated with: RAVN

    $20.00 /hr
    2,355 hours
    5.00
  6. Teri Burress

    Teri Burress Agency Contractor

    Exceptional Customer Service Representative

    United States - Last active: 12 hours ago - Tests: 5

    I would like to expand my knowledge and skills on data entry, customer service and support, and office skills as well as other fields. But I excel in office skills and a personal or virtual assistant is definitely my profession of choice. I am a full-time, online student and maintain a 4.0 GPA in my studies. I am choosing to try to work from home because I have a one year old son and I would like to spend time with him more, not to mention the price of childcare is outrageous. I would love to learn new things and broaden my knowledge of subjects I don't know. Since education and learning is so important to me, I don't want to stop at school. I would love to learn about anything and everything.

    Associated with: oDesk Payroll

    $16.67 /hr
    4,164 hours
    5.00
  7. Ashley Ballard

    Ashley Ballard

    Appointment Setting, Calendar Management, Email, Phone Calls

    United States - Last active: 07/23/2014 - Tests: 2 - Portfolio: 1

    I am a very eager young worker. I would love to work on projects where I can apply my skills, allowing me to contribute as a key asset to the company and gain more responsibilities over time. I am also a thorough worker and complete all of my tasks on time. I have learned to be quick to answer difficult questions promptly. Also I know how to communicate well with others. I can also work under any conditions, whether they are stressful or not. So you should choose me to work for you to complete the projects you need completed.

    $16.67 /hr
    5 hours
    5.00
  8. Ellen Kimble

    Ellen Kimble

    Technical Support Senior Advisor

    United States - Last active: 10/17/2014 - Tests: 5 - Portfolio: 3

    Recent experience includes handling complex case management with technical issues as the highest customer-facing representative. I have a variety of administrative experience working in project management working the in confines of various deadlines, event development, data entry, for all aspects of a business including accounting, budgeting, membership and marketing, future assets development, and creating and implementing fundraising, social, and educational events.

    $16.67 /hr
    4 hours
    5.00
  9. Abhilash M.

    Abhilash M.

    6+Years Experience- Windows/Oracle/HP/Cloud Certified Infra Architect

    New Zealand - Last active: 4 months ago - Tests: 17 - Portfolio: 3

    6+ Years experience in : * BMC Tools Design/Installation/Configuration. * HP Tools : Certified Accredited Integration Specialist * Windows Administration * Oracle certified Solaris Administrator * ITIL V3 certified Process designer. * Web Programmer * PHP/MySQL expert.

    $27.78 /hr
    787 hours
    4.99