Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Peter A.

    Peter A.

    Danish Supporter

    Philippines - Last active: 1 month ago - Tests: 7

    I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

    $20.00 /hr
    3,479 hours
    4.97
  2. Natalia V.

    Natalia V.

    Content Manager/Customer Servs/Trilingual Speaker/Photoshop/Designer

    United Kingdom - Last active: 19 hours ago - Tests: 11 - Portfolio: 10

    Over the past 14 years I've been developing my skills in management, design, translation, administrative support, customer service, tech support and sales. I am also a trillingual speaker, Spanish - English - Portuguese. I also have basic knowledge of French and Japanese. I am an interior designer and a craftswoman. I have a small business so I am a multitasker, I do the presentations, photo edition, marketing and brochures. I am a fast learner and a hard worker. My objective is to provide my experience in different fields to the Odesk community and I'm looking forward on gaining new ones. Thank you.

    Groups: Zendesk

    $22.22 /hr
    10,704 hours
    4.99
  3. Rebecca Hincke

    Rebecca Hincke

    Creative Writer, Singer, Voice Talent, and Photographer

    United Kingdom - Last active: 1 day ago - Tests: 13 - Portfolio: 17

    Canadian living in London. I am enthusiastic, energetic, creative, and passionate about every new task I take on. I have a passion for the English language and love creative writing, editing, and any project that allows me to be imaginative with words while still making use of excellent spelling, grammar, and punctuation (I'm a bit of a stickler in that regard!). I have years of photography and photo-editing experience, professional training as a classical and opera singer (and a variety of other genres), experience working with children, visual merchandising experience, and many, many years spent in retail honing my customer service skills. I am hardworking, highly motivated, reliable and responsible, with a desire to excel in all that I do. While I've got a lot of experience under my belt, there is so much more to gain, so I am always eager to learn new skills and expand my knowledge.

    $33.33 /hr
    647 hours
    5.00
  4. Stefania Greci

    Stefania Greci

    English - Italian Translator and Proofreader

    United Kingdom - Last active: 3 days ago - Tests: 18 - Portfolio: 6

    I have a solid academic background both from Italian and British Universities (degrees in 'Languages & Literature' and 'Film Studies'). More recently, I have added Computing to my studies with a Postgraduate Diploma in 'Information Systems Development' from Edinburgh Napier University. I started my translator's career in 1998 working as an in-house translator for a post-production company in Italy. In 2000 I moved to the UK and for about 7 years I worked for the local government in the library service. In March 2012, I started my freelance career again although I have never stopped working with languages, one way or another. With each freelance project I undertake, I guarantee high quality work delivered on time and a prompt response to your phone calls and emails. I do not do *rush jobs* nor I offer my services on a project unless I have the right skills and tools to complete the job. I care about my professional reputation and respect my clients' needs. I never deliver a text without having it checked it and re-checked until I am sure it is error-free. oDESK PROJECTS: ITALIAN to ENGLISH Lease agreements (7,500 words); Legal (July 2013) Infomercials translation (2,000 words); Cooking (June 2013) Website content translation (7,000 words); Consulting Company, Computing (April 2013) ENGLISH to ITALIAN Products descriptions on Amazon (15 items); laptops/mobile phones accessories (October - November 2013) Language school website (40,000 words) - ongoing since Sept 2013 Website content translation (2,000 words); Small company, editing services (August 2013) User manuals (15,000 words) – Cameras and videocameras, mobility scooter, (since August 2013) Website content translation (30,000 words + SEO keywords); Travel/Study Abroad (since May 2013) Website content translation (3,000 words); Automotive: swivel seats, product specifications (May 2013) Proofreading of technical manual (130 pages); Automotive: Airtech electrical valves (May 2013) Transcriptions of English interviews (3 hours); Medical: infectious diseases (May 2013) Website content translation (2,500 words); Product listings: gadgets (February 2013) Soap-making kit instructions (2,000 words); Product leaflet: soap making kit (January 2013) Translation & Proofreading of how-to articles; Various topics, (November 2012 - February 2013) For a detailed list of the projects I have worked on, please visit my profile on ProZ.com: http://www.proz.com/translator/959116

    $20.00 /hr
    592 hours
    4.66
  5. C McLaughlin

    C McLaughlin

    ***Experienced VA ~ Data Entry ~ Administrative Support***

    Canada - Last active: 19 hours ago - Tests: 20

    Professional VA/PA who possesses exceptional organizational, communication and customer service skills. I am an extremely motivated multi-tasker with a strong work ethic. I am highly experienced with Google docs, Windows and MS Office related programs such as Word, Excel, and Power Point. I believe myself a quick study, having mastered numerous specialized programs needed for various positions I have held over the years. Available for administrative support, transcription, proof-reading/quality control, email response handling, calendar management or data entry.

    $15.00 /hr
    7,154 hours
    4.86
  6. Jamin C.

    Jamin C.

    Determined Fast and Reliable

    United States - Last active: 6 days ago - Tests: 7

    I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.

    $16.67 /hr
    6,673 hours
    4.72
  7. Larissa Rojo

    Larissa Rojo

    Translations/customer service/administrative support/data entry

    Mexico - Last active: 19 hours ago - Tests: 17 - Portfolio: 1

    Over the past ten years I have worked on a wide variety of assignments gaining experience and straightening my skills in administrative and office work. I have ample experience doing translations, from medical to academic, business and websites. I am a very responsible, reliable and hard working individual and I give 100% to every project I work on. I am seeking opportunities to apply all the experience I've acquired through the years and that would give me the opportunity to keep learning and develop new skills. I have experience in data entry and translations as well as transportation and logistics and project management.

    $23.00 /hr
    1,415 hours
    4.82
  8. Pedro Borges

    Pedro Borges

    Writer, translator, love to cook.

    Portugal - Last active: 19 hours ago - Tests: 6

    I have done several jobs over the last few years: writing and translating as well various administrative work and customer support service. Very good command of English language as well my native language Portuguese, good typing skills. I can write about various themes , when needed i can do extensive research to deliver the finest results. Excellent translation skills: English-Portuguese, Portuguese-English. I enjoy learning and deliver professional solutions!

    $16.67 /hr
    4,693 hours
    4.73
  9. Chere Poole

    Chere Poole

    Copy/Content Editor, Business/Creative Writer, Proofreader

    United States - Last active: 1 day ago - Tests: 6 - Portfolio: 13

    I am an experienced editor, writer, proofreader, and marketing professional with an excellent work ethic and "I can do" attitude. Self-motivated, organized and deadline-driven, I bring a wealth of knowledge and experience to the table gained in various settings over 30 years. I have earned a 5 star rating and intend to keep it by using excellent research, writing and editing skills to deliver quality work for my clients. Whether I design, write and produce promotional materials for your business, SEO copy for your website, or help you polish an article, blog, short story or novel, every project receives my best effort. I am detailed, motivated, driven to succeed and take pride in my work. I consider your project my project, and do my utmost to make you happy. For a look at my current blogs, check out CBeyond Realty.com and Mortgage Springs.com

    $25.00 /hr
    1,504 hours
    5.00
  10. Veltra J.

    Veltra J.

    Professional Executive Assistant

    United States - Last active: 19 hours ago - Tests: 3

    Motivated and loyal individual. Dedicated to providing only top quality work. Have experience in a variety of Administrative categories, including but not limited to, executive assistant, article writing, transcription, data entry, real estate administrative coordinating, bill pay, office managing, filing, uploading, scheduling, phone etiquette, email response handling, typing, calendar management for multiple parties, route planning, travel arrangements, google maps, google docs, proposals, accounting, collections, salesforce with lots of customer service experience, and a wide variety of knowledge with Microsoft tools. Willing to learning new things, with quick pick up of new material, excellent at time management while multi-tasking. Stay at home mother, looking to bring in Full time income on a long-term basis.

    $22.22 /hr
    5,511 hours
    4.89