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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Rahul K.

    Rahul K. Agency Contractor

    E-Commerce Data Entry/ Magento/ Open Cart/ VA/ Web Researcher

    India - Last active: 5 days ago - Tests: 8

    I consider myself a hardworking, dedicated, and proactive person with excellent organisational and communication skills and a good team player with a can-do attitude. I am also a flexible person who works well under pressure while at the same time maintaining a calm and reassuring manner. I have vast experience in areas like, Adobe Photoshop, E-Commerce Data entry, Magento and Open Cart, MS-word, Excel, E-mail handling.

    Associated with: Datasoft IT Kings LLP

    $3.50 /hr
    855 hours
    5.00
  2. Mark F.

    Mark F.

    Detail oriented, self motivated wordsmith.

    United States - Last active: 11 days ago

    After working in the customer service industry for many years, I have decided that this is the type of work I enjoy the most. I have thrived in every position held and take pride in the work I do. Looking to the future, I welcome new challenges and introducing great experiences into my professional career.

    $10.00 /hr
    19 hours
    4.98
  3. Maria victoria R.

    Maria victoria R.

    Project Manager, VA, e-Commerce/Web Content Manager

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 3

    As a manager, it is my goal to bring out the best in my team to best serve the company. As an individual, it is my personal commitment to work as a partner and not just a hired contractor as it gives more gratifying and fulfilling end results. My expertise are in to project management, Reliability, high regard to honesty and integrity are my core principles at work. I strive to learn and and always interested in learning tasks and reaching goals. My experiences in project and team management onsite and online gave me a deeper understanding of diversity in the workplace. Blending with different people having different personalities and cultures is very important in order for you to work as a team. oDesk is a perfect environment where diversity works at its best.

    $11.11 /hr
    6,397 hours
    4.87
  4. Jay Henayon

    Jay Henayon

    Lead Generation Specialist

    Philippines - Last active: 13 hours ago - Tests: 7 - Portfolio: 14

    Recognized as 2013 Top 5% ODesk Freelancer. To be part of any company in the fields of Lead Generation, Web Research and Database Building, and to fully utilize my skills in order to contribute to company's success. Over the last 1 year and 3 months, I have done great jobs working in research groups in Brazil, America, London, and Germany as a virtual assistant, web researcher and data entry specialist. As a Six Sigma Yellow Belt, I have showed and applied strategies and initiatives to finish tasks systematically and professionally with utmost accuracy and complete the task always ahead of time. I have developed skills and competencies of a highly adaptable, flexible, trainable and passionate Virtual Assistant. The following are the list of skills acquired & developed within my 3 years of experience (but not limited to): *Lead Generation *Database Building *Internet Research *Data Mining/Data Scraping * Administrative Assistant Support * Personal Assistant * Customer Service Representative * Document Organizing, Reporting, and Converting * Web Research * Google Docs Creation/Editing * MS Office Competent (Word, Excel, PowerPoint) * PDF Creation/Conversion/Editing * Customer Service

    $9.00 /hr
    9,225 hours
    4.97
  5. evangeline ortiz

    evangeline ortiz

    typist / data entry / bookkeeper / accountant / customer support

    Philippines - Last active: 13 hours ago - Tests: 9

    Reliable, keen attention to detail, works conscientiously with minimal or no supervision, follows instructions carefully, impressive typist, experienced bookkeeper and accountant, dedicated customer service representative, fluent in verbal and written English... the list can go on. I've got what it takes to be an ideal employee.My typing speed is 70 wpm with 98% accuracy. I'm open to all kinds of data conversion projects and guarantee accuracy and timeliness on all assignments.I am a Certified Public Accountant and I have years of extensive experience in the bookkeeping and accounting fields and very enthusiastic in offering my expertise to assist companies who opt to set up a virtual accounting office. I am guaranteeing confidentiality on all assignments.I also have experience in the call center industry as a customer service representative, thus I can also serve as customer support.I will be more than glad to assist you with any of my skills.

    $10.00 /hr
    9,209 hours
    5.00
  6. Jeffrey Pascual

    Jeffrey Pascual

    IT Technical Support / Data Entry Professional

    Philippines - Last active: 1 day ago - Tests: 5

    I am a graduate of B.S. Computer Science and my core competency and expertise lies in computer skills in general: from the most basic skills like encoding/data entry and usage of office applications, to more advanced skills like programming, troubleshooting and networking. I have experience working in the BPO/Call Center Industry where I developed my communication skills among many others.

    $5.56 /hr
    3,882 hours
    5.00
  7. Germaine F.

    Germaine F.

    Team Leader, Experienced Customer Service Representative, Admin Asst

    Philippines - Last active: 5 days ago - Tests: 3 - Portfolio: 3

    -Technical Support Representative from 2007 to 2008 for Convergys Corporation (AT&T account) -Customer Service Representative for an Australian account (Dodo Power and Gas) in 2010 -Became a senior agent and handled escalations in 2011 -Promoted as a Team Lead in May 2013 -Email support -Proficient in Deskpro, Magento, Volo, Mailchimp, Basecamp and Hootsuite. -Proactive, multitasker, meets deadlines with excellent quality of work

    $6.67 /hr
    2,916 hours
    5.00
  8. Lexzelle N.

    Lexzelle N.

    Excellent Customer Service Representative (Email/Chat Support)

    Philippines - Last active: 1 day ago - Tests: 2

    If you are looking for an expert Chat/Email Support representative, you can definitely count on me.. I have worked with one of the top call centers (BPO) in the Philippines for which the client is an international (U.S) cable company (Comcast). Work Experience: - Customer service rep (Chat/Email) - Team Leader - Data Entry - Troubleshooting - Account registration / Password resets - Billing - Upgrade / downgrade services - Process order and shipment - Process online payment - Schedule appointment - Retention Qualities: ***Proficient in English ***Reliable ***Dedicated to work ***values Integrity ***has fast and reliable internet connection at home ***40-45 wpm typing speed with 98 - 100% accuracy ***Adheres to agreed schedule

    $9.44 /hr
    4,260 hours
    5.00
  9. Maridon Acel Partosa

    Maridon Acel Partosa

    Data Entry/Virtual Assistant/Customer Service Support

    Philippines - Last active: 1 day ago - Tests: 2

    I am a very reliable person. I work hard every time to perfect any scheme thrown at me. I have been in a call center industry for 5 years and held high positions and received numerous recognition as a representative and a top BPO scheduler. You will be assured of my full time involvement in your company, loyalty in long terms and whole confidence of your company's growth and success.

    $4.44 /hr
    635 hours
    5.00
  10. Jhoana Villegas

    Jhoana Villegas

    Customer Experience Specialist

    Philippines - Last active: 1 month ago - Tests: 3

    My name is Jhoana Villegas, 38 years old. I am a stay at home Mom and I have one dependent, he's 10 years old, smart and loving. I am a college graduate, and I hold a degree of Bachelor of Science in Computer Science. I have had the opportunity to work with one of the most amazing BPO in the Philippines, where I worked as a Team Leader. I have 10 years of extensive customer experience. I assisted customers mainly with their complaints. The medium of communication used are voice and email.

    $5.56 /hr
    264 hours
    4.55