Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,726 Customer service projects are completed every quarter on Upwork.

1,726

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: July 1, 2015
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  1. Laura K.

    Laura K.

    Client Manager and Customer Service Rep. with over 8 years experience

    United States - Last active: 3 days ago - Tests: 9 - Portfolio: 1

    I excel at providing fast paced, accurate and devoted customer service in a professional and online setting. I have over 8 years of experience when it comes to handling customers on a daily basis using various resources; phone, Skype, email, fax, and scanning to name a few. I pride myself on quickly learning any additional customer service software or programs in order to provide the highest level of customer service. Quick and thorough responses to customers is important while maintaining accountability on all information provided to customers. I am a highly confident person and enjoy helping others. In addition to my superb customer services abilities, I also excel in client manager and virtual assistant work. In these roles, customers relied on me for their client satisfaction as well as their online marketing campaigns requiring highly detailed information to be entered into multiple computer software systems and programs. Along with scheduling and online communication, and detailed research and analytics reporting. Quality was essential to data entered across systems and communicated to customers. Meeting deadlines was imperative to my role. Areas that I excel in: -Customer service -MS Office Suite -Google Doc's -Writing/grammar -General communication-Skype and video meetings -Email communication -Scheduling -Data entry/reporting -Type 60 + WPM -Quality review of information -Working under tight deadlines -Problem resolution -Research/fact finding -Marketing skills - SEO and website optimization -Social media management I am looking for the opportunity to provide my high quality skills for you and hope you consider me for your project.

    $15.80 /hr
    1,393 hours
    4.71
  2. Peter A.

    Peter A.

    Danish Supporter

    Philippines - Last active: 1 day ago - Tests: 7

    I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

    $20.00 /hr
    3,479 hours
    4.97
  3. Natalia V.

    Natalia V.

    Content Manager/Customer Servs/Trilingual Speaker/Photoshop/Designer

    United Kingdom - Last active: 5 hours ago - Tests: 11 - Portfolio: 10

    Over the past 14 years I've been developing my skills in management, design, translation, administrative support, customer service, tech support and sales. I am also a trillingual speaker, Spanish - English - Portuguese. I also have basic knowledge of French and Japanese. I am an interior designer and a craftswoman. I have a small business so I am a multitasker, I do the presentations, photo edition, marketing and brochures. I am a fast learner and a hard worker. My objective is to provide my experience in different fields to the Odesk community and I'm looking forward on gaining new ones. Thank you.

    Groups: Zendesk

    $22.22 /hr
    10,892 hours
    4.99
  4. Roger L.

    Roger L.

    Project Management / SMM&Marketing Specialist/ Portuguese Translator

    Brazil - Last active: 5 hours ago - Tests: 13 - Portfolio: 3

    To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others

    Groups: Article Samurai, oTranslators

    $17.78 /hr
    4,933 hours
    4.92
  5. Rebecca Hincke

    Rebecca Hincke

    Creative Writer, Singer, Voice Talent, and Photographer

    United Kingdom - Last active: 1 day ago - Tests: 13 - Portfolio: 17

    Canadian living in London. I am enthusiastic, energetic, creative, and passionate about every new task I take on. I have a passion for the English language and love creative writing, editing, and any project that allows me to be imaginative with words while still making use of excellent spelling, grammar, and punctuation (I'm a bit of a stickler in that regard!). I have years of photography and photo-editing experience, professional training as a classical and opera singer (and a variety of other genres), experience working with children, visual merchandising experience, and many, many years spent in retail honing my customer service skills. I am hardworking, highly motivated, reliable and responsible, with a desire to excel in all that I do. While I've got a lot of experience under my belt, there is so much more to gain, so I am always eager to learn new skills and expand my knowledge.

    $33.33 /hr
    759 hours
    5.00
  6. Elin B.

    Elin B.

    Norwegian/English Translator and Interpreter

    United Kingdom - Last active: 2 days ago - Tests: 8 - Portfolio: 5

    I am a native Norwegian translator & interpreter who has lived in the UK since 1999. For the last 16 years I have worked in English-speaking environments and I am equally fluent in both languages. As well as having a Bachelor Degree in International Hospitality Management, I have ran my own business and worked 6 years in the oil industry. I have experience across a wide range of topics, from gambling and ebooks to user manuals and legal documents. See examples of my work below, in the portofolio section. From time to time, I also work as an interpretor for the police and court, where I deal with sensitive information (I have an enhanced CRB and a level 3 security clearance) Source languages: English, Norwegian, Swedish, Danish Target languages: English, Norwegian Areas of expertise: Travel, Tourism and Hospitality Keyword implementation to improve SEO Work Instructions User Manuals E-books Blogs Gambling Advertising Marketing Nutrition/Food I am available 20 hours/week. Please do not hesitate to contact me if you have any questions, I am looking forward to hearing from you!

    $24.44 /hr
    700 hours
    5.00
  7. Jasmine B.

    Jasmine B.

    English/Arabic Translation/ Customer Service/Web research/ Data Entry

    United States - Last active: 23 days ago - Tests: 4 - Portfolio: 6

    First Place Translation skills!!!! 4 Years with this site, I'm committed to deliver the best quality top notch work to my clients. I am usually a hard worker and dedicated to my job. I hold a Bachelor degree in Biology . Speak fluent Arabic( Native) and English, Living in the States for a long time gave me the strength to understand the western culture very well! I also hold two diplomas one in Business Administration and other in Culture Studies. As I enjoy working in these two fields. I can translate English to Arabic /Arabic to English, proofreading websites and articles, provide Power Points presentations/ Movies using Movie maker or Video Studio or Sony. I also enjoy working on social media websites, I enjoy blogging and writing as I have my personal blog with 24K+ page views. I can work in the Data entry and editing field and web research. I type 55-60/wpm. Your satisfaction is my goal, message me to see how can i assist you.

    $18.00 /hr
    754 hours
    5.00
  8. Veltra J.

    Veltra J.

    Professional Executive Assistant

    United States - Last active: 5 hours ago - Tests: 3

    Motivated and loyal individual. Dedicated to providing only top quality work. Have experience in a variety of Administrative categories, including but not limited to, executive assistant, article writing, transcription, data entry, real estate administrative coordinating, bill pay, office managing, filing, uploading, scheduling, phone etiquette, email response handling, typing, calendar management for multiple parties, route planning, travel arrangements, google maps, google docs, proposals, accounting, collections, salesforce with lots of customer service experience, and a wide variety of knowledge with Microsoft tools. Willing to learning new things, with quick pick up of new material, excellent at time management while multi-tasking. Stay at home mother, looking to bring in Full time income on a long-term basis.

    $22.22 /hr
    5,810 hours
    4.89
  9. Jamin C.

    Jamin C.

    Determined Fast and Reliable

    United States - Last active: 1 day ago - Tests: 7

    I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.

    $16.67 /hr
    6,752 hours
    4.72
  10. C McLaughlin

    C McLaughlin

    ***Experienced VA ~ Data Entry ~ Administrative Support***

    Canada - Last active: 1 day ago - Tests: 20

    Professional VA/PA who possesses exceptional organizational, communication and customer service skills. I am an extremely motivated multi-tasker with a strong work ethic. I am highly experienced with Google docs, Windows and MS Office related programs such as Word, Excel, and Power Point. I believe myself a quick study, having mastered numerous specialized programs needed for various positions I have held over the years. Available for administrative support, transcription, proof-reading/quality control, email response handling, calendar management or data entry.

    $15.00 /hr
    7,243 hours
    4.86