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Last updated: September 1, 2015

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  1. Nina Danielle Blanco

    Nina Danielle Blanco

    Team Lead/Sr. CSR/TSR/VA/Data Entry/Encoder/Web Researcher/Writer

    Philippines - Tests: 4

    I have years of experience in: • Handling escalated issues. • Taking escalated emails and calls. • Submitting and doing administrative tasks like interval, productivity, attendance, audit and EOD reports. • Data encoding • Live monitoring and assessed calls for quality evaluation. • Creating coaching logs • Provide weekly coaching/feedback to identify opportunity areas and reinforce strengths • Devise action plans for KPI/ team improvement • People management, including all HR related concerns, staff development, motivation, leadership and developing future leaders • Oversee adherence to schedule, performance and overall team development • Recommendations for product and process development based on customer feedback and analysis of the same • Attending town hall and calibration meetings • Logging all cases • Meeting required AHT, CSAT percentage, productivity percentage and QA percentage. I also have experience in: ***Creative writing for blogs used as web articles/content. ***Social Media management (content writing, manage posts, answer messages and comments, liking and following, schedule posts, etc.) ***Writing reviews ***Competitive in translating jobs from English to Filipino and vise versa.

    $5.00 /hr
    205 hours
    3.65
  2. Leena Mammen

    Leena Mammen

    IT Analyst/ Freelance Writer

    United Arab Emirates - Tests: 2

    I am a qualified Technocrat & Post Graduate (MS) and a dynamic IT Professional with strong academic record, I have 7 years and 11 months of rich and professional experience, including over 4 years of International (USA) tenure. I have accomplished track record of participation/leadership in projects for requirement analysis, specification documentation, solution design, development/customization & testing and deployment of ERP solutions primarily for Human Capital Management functions. During my career, I have led/managed multiple projects involving analysis, design, planning delivery & support of Business Solutions, gaining expertise in Project Delivery Management, Software Development Life Cycle and Team Management. While on the job, I have strong Technical Knowledge on of multiple Platforms (OS), Languages, Oracle Database, Tools (Development & PeopleTools), Utilities and PeopleSoft ERP solution along with Functional Knowledge of International Financial Services/Regulatory organization (IMF).

    $11.11 /hr
    0 hours
    5.00