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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Julius D.

Julius D.

Email and Chat Support Agent

Philippines - Tests: 13

An honest, hard-working professional driven with motivation and high ethical standards towards work. I have an unquenchable thirst for knowledge and unwavering desire to learn. My main objective is to become a part of a work family whom I can share my competence and experience. With my professionalism, commitment and perseverance, I believe that I can help the company move forth, obtain results and realise its visions.

100% Job Success
$5.56 /hr
5,407 hours

Christian Hular

Christian Hular

Tier 2 Level Technical Support Representative Verizon

Philippines - Tests: 2

I Handle customer inquiries, complaints, technical issues regarding internet and suggest promos and services of Verizon Calm angry callers, repair trust, locate resource for problem resolution and design best solution option. Key Accomplishments: • Manage a high volume work load within a deadline-driven environment. • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus, and dependability in performance evaluations. • Recognized and received commendations from client abroad due to quick resolution on customers’ needs

$3.00 /hr
444 hours

Peter A.

Peter A.

Danish Supporter

Philippines - Tests: 7 - Portfolio: 1

I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

100% Job Success
$18.00 /hr
3,479 hours

Lexzelle N.

Lexzelle N.

Excellent Customer Service Representative (Email/Chat Support)

Philippines - Tests: 2

If you are looking for an expert Chat/Email Support representative, you can definitely count on me.. I have worked with one of the top call centers (BPO) in the Philippines for which the client is an international (U.S) cable company (Comcast). Work Experience: - Customer service rep (Chat/Email) - Team Leader - Data Entry - Troubleshooting - Account registration / Password resets - Billing - Upgrade / downgrade services - Process order and shipment - Process online payment - Schedule appointment - Retention Qualities: ***Proficient in English ***Reliable ***Dedicated to work ***values Integrity ***has fast and reliable internet connection at home ***40-45 wpm typing speed with 98 - 100% accuracy ***Adheres to agreed schedule

$9.44 /hr
4,559 hours

Jennifer Cañete

Jennifer Cañete

Experienced CustomerServiceRepresentative & QualityAssuranceSpecialist

Philippines - Tests: 2

A young professional with a unique combination of customer service experience, leadership and analytical skills, bringing to the table the ability to combine soft-skills/customer-handling improvement and systematic business development. Experienced in working with a BPO Company as a customer service representative for almost (4) four years, learned various techniques on how to provide world class customer satisfaction and work productively with different personalities. I have been promoted as a Quality Assurance Specialist where I have developed my leadership skills by coaching agents and facilitating up skill classes, also my analytical skills by scrubbing data from various information and use it to provide recommendations on how we can we can further progress customer service satisfaction. Professional Goals include continuing to grow leadership and knowledge, excel in creating and presenting innovative business recommendations and implementing comprehensive agenda to rally round further business growth and advancement, interact and share it with team members and colleagues and develop world-class solutions to real world challenges.

$3.00 /hr
2,653 hours

Lanie M.

Lanie M. Agency Contractor

Experienced Customer Support / Call Center agent

Philippines - Tests: 8

During the past years, I have gained valuable experience in various types of fields. I have dealt with different types of people, both foreign & local, therefore I can say that I am competent enough to be able to communicate well with them. I am a fast learner and am willing to learn more things that i am not aware of. Since these are the same business ethics I strive for personally. I make it a point that whatever task is given to me i would be able to finish it either ahead or on time and that whatever output i will make on my work will give a good mark on my employer.

Associated with: Best in Job-Making

99% Job Success
$5.00 /hr
13,306 hours

Lourie Mae Campo

Lourie Mae Campo Agency Contractor

Virtual Assistant, Experienced Tech Support, Data Entry Professional

Philippines - Tests: 2

Highly skilled, results driven, technically savvy, possesses excellent communication skills, can work with less supervision, coupled with strong sense of responsibility, can work well under pressure, well organized, eager to learn, values time, and can easily adjust to different work schedules. I am a graduate of Bachelor of Science in Information Technology (2007-2011). I worked as a Technical Support Specialist/Customer Service Representative in a BPO company for 3 years. Now, I am currently working as a Home Based Virtual Assistant.

Associated with: AllisWell Outsourcing

$5.00 /hr
86 hours

Mica Desingano

Mica Desingano Agency Contractor

Customer Care Specialist | Administrative Assistant

Philippines - Tests: 3

I have the first-hand experience in crafting successful Customer Service Escalations Team. My favorite combination is speed and efficiency as they help me accomplish outstanding results. Have been working as Subject Matter Expert/ Duty Manager for the past year. My wide range of admin skills enabled me to work with a group of supervisors dedicated to execute excellent Customer Satisfaction. If it's value and quality you are looking for, that's where I come in. I am looking forward to contribute to your company and bring in excellent customer experience!

Associated with: Manila Enterprise Solutions International

100% Job Success
$8.89 /hr
951 hours

Leto Fleming

Leto Fleming Agency Contractor

Customer Service, VA, IT, Logo Design, Photoshop, Lightroom, eCommerce

Philippines - Tests: 3 - Portfolio: 1

The bulk of the work I do is in customer service, photo editing, as well as e-Commerce. I function most of the time as a virtual assistant. Here are the services I offer and the tools I use: - Photo editing using Adobe Photoshop and other photo-editing tools - Adobe Lightroom - Research, write and edit blog posts; - Graphic design for web and social media; - Social media management - Scheduling appointments - Email correspondence - Online research - Adword keyword research - Photo editing - Logo creation (company logo; changing logo to different format) - Customer Service - General administrative duties - Data entry support - Back office administration, clerical services, technology support, data management - Virtual assistance - Bookkeeping - Article writing/copywriting - Content management - Translations Services (English-English, Tagalog/Filipino-English, English-Tagalog/Filipino, Spanish-English, English-Spanish) - Admin support for Joomla, Magento, and Wordpress - eCommerce support (e-mail correspondence, chat, secretarial duties) I am experienced in using the following tools * Basecamp * Backpack * Highrise * Campfire * Freshbooks * Dropbox * Mailchimp * Google Docs * Zendesk

Associated with: TransNet Transcription Services, Hugis Web and Mobile Development, Tala Data Services, Compyoot Accounting and Bookkeeping Services, VPRO Global Services, Eigo Writing Services

$5.56 /hr
221 hours

Melody Johnson

Melody Johnson

Administrative Support/Infusionsoft Administrator

United States - Tests: 6

An administrative officer and office supervisor with over 13 years experience in Medical Office Operations within fast-paced environments, ability to lead and motivate employees. Familiar with all aspects of daily business operations including: Personnel, Human Resource issues, Administrative Support, and numerous administrative functions including medical terminology, transcription and Infusionsoft administrator.

100% Job Success
$16.00 /hr
281 hours