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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Hillary M.

    Hillary M.

    Hardworking Reliable Employee

    United States - Last active: 20 hours ago - Tests: 3 - Portfolio: 3

    I have a wide variety of experience in many different fields. Excellence is the only key to success. I provide reliable, honest, outstanding work at all jobs given to me. There is no such thing as working too hard on a project.

    $11.00 /hr
    7 hours
    5.00
  2. Julius D.

    Julius D.

    Email and Chat Support Agent

    Philippines - Last active: 20 hours ago - Tests: 13

    An honest, hard-working professional driven with motivation and high ethical standards towards work. I have an unquenchable thirst for knowledge and unwavering desire to learn. My main objective is to become a part of a work family whom I can share my competence and experience. With my professionalism, commitment and perseverance, I believe that I can help the company move forth, obtain results and realise its visions.

    $5.56 /hr
    5,081 hours
    5.00
  3. evangeline ortiz

    evangeline ortiz

    typist / data entry / bookkeeper / accountant / customer support

    Philippines - Last active: 20 hours ago - Tests: 9

    Reliable, keen attention to detail, works conscientiously with minimal or no supervision, follows instructions carefully, impressive typist, experienced bookkeeper and accountant, dedicated customer service representative, fluent in verbal and written English... the list can go on. I've got what it takes to be an ideal employee.My typing speed is 70 wpm with 98% accuracy. I'm open to all kinds of data conversion projects and guarantee accuracy and timeliness on all assignments.I am a Certified Public Accountant and I have years of extensive experience in the bookkeeping and accounting fields and very enthusiastic in offering my expertise to assist companies who opt to set up a virtual accounting office. I am guaranteeing confidentiality on all assignments.I also have experience in the call center industry as a customer service representative, thus I can also serve as customer support.I will be more than glad to assist you with any of my skills.

    $10.00 /hr
    9,218 hours
    5.00
  4. Maria victoria R.

    Maria victoria R.

    Project Manager, VA, e-Commerce/Web Content Manager

    Philippines - Last active: 20 hours ago - Tests: 6 - Portfolio: 3

    As a manager, it is my goal to bring out the best in my team to best serve the company. As an individual, it is my personal commitment to work as a partner and not just a hired contractor as it gives more gratifying and fulfilling end results. My expertise are in to project management, Reliability, high regard to honesty and integrity are my core principles at work. I strive to learn and and always interested in learning tasks and reaching goals. My experiences in project and team management onsite and online gave me a deeper understanding of diversity in the workplace. Blending with different people having different personalities and cultures is very important in order for you to work as a team. oDesk is a perfect environment where diversity works at its best.

    $11.11 /hr
    6,408 hours
    4.87
  5. Peter A.

    Peter A.

    Danish Supporter

    Philippines - Last active: 2 days ago - Tests: 7

    I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

    $18.00 /hr
    3,479 hours
    4.97
  6. Lexzelle N.

    Lexzelle N.

    Excellent Customer Service Representative (Email/Chat Support)

    Philippines - Last active: 12 days ago - Tests: 2

    If you are looking for an expert Chat/Email Support representative, you can definitely count on me.. I have worked with one of the top call centers (BPO) in the Philippines for which the client is an international (U.S) cable company (Comcast). Work Experience: - Customer service rep (Chat/Email) - Team Leader - Data Entry - Troubleshooting - Account registration / Password resets - Billing - Upgrade / downgrade services - Process order and shipment - Process online payment - Schedule appointment - Retention Qualities: ***Proficient in English ***Reliable ***Dedicated to work ***values Integrity ***has fast and reliable internet connection at home ***40-45 wpm typing speed with 98 - 100% accuracy ***Adheres to agreed schedule

    $9.44 /hr
    4,341 hours
    5.00
  7. Michael rey D.

    Michael rey D.

    Mr.

    Philippines - Last active: 1 day ago - Tests: 3 - Portfolio: 1

    I have more than 8 years of experience in the call center industry and is well adapt in providing good customer service. During my entire stint in the call center business, we have been constantly provided with trainings to enhance our call handling skills. Some of the accounts I handled are among the Fortune 500 companies. I have a good grasp of the English language both in oral and written. I have also outsourcing experiences in data entry, encoding, and transcription. I am a fast typist and can type 55 words per minute and I also transcribed voice mails as one of my functions as a customer service rep. These skills and experiences can be of use in accomplishing the jobs offered.

    $5.00 /hr
    3,744 hours
    4.98
  8. Ricelle Cabingan

    Ricelle Cabingan

    Virtual Office Assistant All-Rounder

    Australia - Last active: 20 hours ago - Tests: 5 - Portfolio: 8

    Sydney based freelancer Proficient in Office software such as Microsoft Word, Excel and PowerPoint. Skills in: Game Apps and Website QA/tester wordpress.org Web Content Data Entry/ Management Customer Service Simple bookkeeping using spreadsheet and MYOB ( invoice/receipts data entry) Google Drive (Document, presentation, spreadsheet, form, drawing) Typing skills (50-60wpm) WEB RESEARCH ( Amazon, directions, telephone numbers, hotel, companies etc) Document organizer (dropbox) Chat/Email support Email management (online email or lotus notes) Client relationships ( liaising, coordination, team support/assistant) Online marketing/listing

    $11.11 /hr
    599 hours
    4.93
  9. Suzanne Peterson

    Suzanne Peterson

    Adminstrative, Customer Service and Writing Pro

    United States - Last active: 20 hours ago - Tests: 3

    I am a part-time librarian with more than 13 years experience in customer service, administrative assistance, and technical writing. As a librarian I am better than Google at finding you the information you need on any subject! I have professional experience creating resumes as well as stellar written correspondence. I am willing to take on any data entry, customer service, research and writing tasks.

    $11.11 /hr
    777 hours
    5.00
  10. Christian Hular

    Christian Hular

    Tier 2 Level Technical Support Representative Verizon

    Philippines - Last active: 20 hours ago - Tests: 2

    I Handle customer inquiries, complaints, technical issues regarding internet and suggest promos and services of Verizon Calm angry callers, repair trust, locate resource for problem resolution and design best solution option. Key Accomplishments: • Manage a high volume work load within a deadline-driven environment. • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus, and dependability in performance evaluations. • Recognized and received commendations from client abroad due to quick resolution on customers’ needs

    $3.00 /hr
    444 hours
    5.00