Transcription Services Professionals

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  1. Joyce M.

    Joyce M.

    Diverse Experience as a VA, Business and Manufacturing Administrator

    Jamaica - Tests: 5

    Over the past 15 years, I have acquired extensive experience in various areas of Business Administration. I currently work as a Virtual Administrative Assistant where I handle online calendar management, scheduling meeting and appointments across different time zones, as well as email marketing campaigns using Mailchimp, etc. Prior to this I worked in Inventory Management utilizing Peachtree Manufacturing 2007, Point Of Sale system maintenance using a Foxpro based system, as well as in providing excellent customer service for international website clientele. For more than half of this time (8 years) I also acquired much experience in the areas of general Office Administration and served as the sole Office Administrator for a small (100-150 customer base) business, preparing reports and documents as well as other tasks using Microsoft Excel and Word. I seek to work on projects which allow me to utilize my skills and experience in these areas.

    $11.11 /hr
    1,396 hours
    5.00
  2. Lexzelle N.

    Lexzelle N.

    Excellent Customer Service Representative (Email/Chat Support)

    Philippines - Tests: 2

    If you are looking for an expert Chat/Email Support representative, you can definitely count on me.. I have worked with one of the top call centers (BPO) in the Philippines for which the client is an international (U.S) cable company (Comcast). Work Experience: - Customer service rep (Chat/Email) - Team Leader - Data Entry - Troubleshooting - Account registration / Password resets - Billing - Upgrade / downgrade services - Process order and shipment - Process online payment - Schedule appointment - Retention Qualities: ***Proficient in English ***Reliable ***Dedicated to work ***values Integrity ***has fast and reliable internet connection at home ***40-45 wpm typing speed with 98 - 100% accuracy ***Adheres to agreed schedule

    $9.44 /hr
    4,341 hours
    5.00
  3. Alexander Lee

    Alexander Lee Agency Contractor

    IT Support Specialist

    Philippines - Tests: 10

    Over the last decade, I have been working as an IT Support Professional for Business Process Outsourcing (BPO) firms, providing excellent service across Operating System platforms such as Windows, Mac, and Linux. I also have extensive hardware experience considering my Electronics background. That defines my completeness in this field, having delved into systems that required software as well as hardware knowledge. My experience has carried me well through the years. I am as reliable as I can be, attentive to details, punctual on time related matters, and satisfied by nothing but the best.

    Associated with: Business Solutions

    $9.00 /hr
    14,271 hours
    4.99
  4. Teresita M.

    Teresita M. Agency Contractor

    Administrative Support | Article Reviewer | Data Analyst

    Philippines - Tests: 8 - Portfolio: 1

    I am a freelance administrative support and data analyst with over 6 years of experience. Through the years, my work consistently meets and often surpasses my employers expectations within budget and timeline constraints. I specialize in data entry, web research, article review, quality assurance, reports, Microsoft Office applications (Excel, Word, PowerPoint, and Outlook), G-Docs (Spreadsheet, Document, Form, and Presentation), and other administrative tasks.

    Associated with: Synergy Virtual Assistant Services

    $7.78 /hr
    11,886 hours
    5.00
  5. Jose Antonio Palaganas

    Jose Antonio Palaganas Agency Contractor

    Freelance Provider

    Philippines - Tests: 5

    I have been in the Call Center industry for quite sometime already. Handled mostly outbound calls in the US, UK and Australia which my role has always been a sales associate . These outbound call campaigns were mostly of business to business type. Sold online advertisements, generated leads, supported a fund raiser and set appointments. I have also handled customer care where i take inbound calls. Answered queries about products, complaints on bills, activated subscriptions and done suggestive selling too.

    Associated with: 24/7 Outsourcing

    $5.56 /hr
    2,716 hours
    4.38
  6. Bayu Ari

    Bayu Ari Agency Contractor

    Software QA and Manual Tester for iOS and web app

    Indonesia - Tests: 5 - Portfolio: 4

    The love for iDevice make me learn about Mobile iOS / App development and now I am interested in Mobile iOS app QA and Alpha Tester as well as improvement for the app. Working with a DevTeam is a wonderful experience for me because I can participate in the development of an app in giving Quality Assurance that the app is free of bug and glitch. I am natural bug hunter since I always like to explore everything in an app that benefit me in finding bugs much easier because most bugs share a common place of hiding in the app. I am detailed oriented to perfection of every app that I had tested before and I am fast learner so that will be easily in adapting to new app and working environment. Tools that I have been using in relation to my previous and current projects : GitHub for bug reporting and project management Pivotal Tracker : project management Bug Genie : bug reporting Camtasia : video recording and bug reproduction analysis Parse.com : database management Trello : project management Mixpanel : metric and analytic usage of an app Oneskyapp.com : translation tools for app localization Mantis : bug reporting Virtual Machine operation Axure Pro 7 : wireframing Balsamic : iOS Mock up design Atlasssian Jira bug reporting Device for testing: iPhone 5 iOS 7.0.4 iPhone 6 iOS 8.3 iPhone 6+ iOS 8.4 iPad 3 iOS 8.4 iPad Mini 1 iOS 8.3 Macbook Pro OSX 10.9.5 Maverick Acer 2920 Windows 7 Windows 8.1 Pro running on Boot Camp MacBook Pro As second service I offer English - Bahasa Indonesia translation that is also has correlation with Mobile App Development especially to those who like to do localization to Bahasa Indonesia version app. Translation is all about notion / meaning transfer to the targeted language. This is not just a mere word by word translation but how to deliver the message in the right notion and same feeling in targeted language. Translation must not degrade the meaning from source language into target language which is Bahasa Indonesia. As a native speaker of Bahasa Indonesia, I can easily transfer meaning from English benefited from my educational background. I am graduated from English Department in my college majoring in English Language Teaching as Second Language Web research for me is all about exploiting and manipulating search engines in to find the information needed on the task given. However, it does not just stop here, the next step is how to identify and determine which of the search engine results are useful to support the web research in the subject matter. Then next step is how to elaborate all the refine results into one whole correlated overview covering all the information. This task need eyes for details, strong background common knowledge, fast learner, eyes for skimming and high energy in doing the task.

    Associated with: Jack of All Trade

    $16.80 /hr
    2,008 hours
    4.47
  7. Ariadne Sanders

    Ariadne Sanders Agency Contractor

    World-Class Customer Service Leader/Professional Transcriptionist

    United States - Tests: 12

    I have over 7 years of world-class customer service experience including IT, retail sales, and account management. During my Upwork tenure I have provided superior phone, chat, ticket, and email support, mastering applications such as Zendesk, Authorize.net, Magento, Olark, X-Cart, PayPal, and ShipStation. Utilizing these applications I have processed orders and returns, issued refunds, applied discounts, adjusted orders, updated customer info, researched customer buying history, analyzed abandon cart data, and much more. In addition to the above, during my career I have mastered programs such as Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Google Drive, and Salesforce. I have learned to harness the power of these programs to create stunning proposals, draft newsletters and promotional emails, create product presentations, analyze customer data, and document customer interactions. As a self-starter and top rated freelancer I possess all the necessary skills to make a positive impact on your business from day one. My time management and attention to detail allow me to efficiently complete tasks on schedule. Furthermore, my leadership and integrity demonstrate my ability to be a positive role model to other team members. I am a talented, enthusiastic team player happy to help you in any way I can.

    Groups: Pro Customer Service

    Associated with: oDesk Payroll

    $25.56 /hr
    4,752 hours
    4.99
  8. Pratima Moray

    Pratima Moray

    Expert:Virtual Assistant;Hiring/Customer Support;Project Management

    India - Tests: 16

    Excellence in the fields of virtual assistance, Recruitment/HR services,collections, customer support, data/payment processing, and project management. Have more than 5 yrs experience in team handling in the above work areas with expertise in data analysis, dispute resolution, escalation handling and publishing of all relevant reports.Have undergone six sigma green belt training and am currently working on project for certification.

    $6.67 /hr
    1,396 hours
    4.91
  9. Ishan ganeshan

    Ishan ganeshan

    Expert Data Entry Operator, Web Researcher, Data Analyst

    India - Tests: 6 - Portfolio: 1

    Over the last 2 years I have worked in various data entry, data processing and Press Release submission jobs. I have now worked for more than 1000 hours at Odesk. I have got excellent feedback's on the past jobs. My core competency lies in my ability to do my assigned job with extreme accuracy and proficiency. I take pride in delivering work with 100% accuracy. I have always delivered work on time and with minimum supervision. I am quite proficient in handling Ms-word,Ms-excel. I am also well versed with all internet applications. If given an opportunity, you can be rest assured that the work would be done accurately and delivered on time. I would definitely add value not only to my own self but also to your organisation.

    $6.67 /hr
    1,982 hours
    4.85
  10. Vanessa W.

    Vanessa W.

    Administrative assistant; Proofreader

    United States - Tests: 12

    Over the past 20 years, I have worked in office assistant/managerial roles that demanded accuracy, ability to multitask to ensure timely and quality product, and paying close attention to detail. I am offering highly accurate and efficient performance whilst responding to the needs and requirements of any buyer thus providing a sense of accomplishment for both of us once goals have been met.

    $11.11 /hr
    1,349 hours
    5.00