Expert CSR/VA Agent
Bruno Silva studied Project Management at Paulista University, Sao Paulo, Brazil.
He also accomplished a course on ESL at New Jersey, USA while in High School prior to that.
He speaks English with native like fluency, as well as writes and reads. He's a native Brazilian Portuguese speaker.
March/2014 – May/2014 LightInTheBox
E-mail Customer Service
-Answering customer's inquiries about products, delivery, payment thorugh the companie's own inhouse ticket system.
October/2013 - May/2014
Data Entry Researcher Specialist
-Analyzing system content information and validating it against sources, curating, reviewing, editing and changing.
-Participating in trainings, group sessions and projects.
-Fast paced work environment with multi-tasking, project urgency defined and goal oriented work.
January/2013 – April/2013
Mocksa – Content Writer
-Creating content to answer questions. Done on spreadsheets. Using now CMS for data input and for work retrieval.
I've had hands down experience in managing multiple projects from 2012 onward for SEO clients and SEO marketing firms.
I've designed flowcharts of tasks and processes for efficient creation and delivery of keyword research, content creation, content optimization, curation and submission to WP 2.0 blog sites, article directories and websites.
Oversaw, interviewed, hired and created a team of 15 SEO writers with components from the Philippines, Pakistan, Bangladesh, India and many other countries.
Oversaw training, instructions, directives, communication, task allotment.
Used Google Docs, BMR, Skype, Spreadsheets, Microsoft Office, Mozilla Open Office.
Greatest Milestone: Delivered over 1,000,000 million words for over 20 SEO clients and market firms.
My overall experience will allow you to successfully achieve your project goals.
-Managed team of writers composed by over 15 people simultaneously.
-Used Google Docs, Spreadsheets for work allotment, distribution, checking and correction. Final submission to CMS system. Corrections and proofreading of texts developed.
-Spreadsheets for work flow, distribution, work allotment, monitoring.
-Capable of working with Project Management Systems such as Open Workbench, Pivotal Tracker, TaskJuggler and similar ones.
Extra Abilities Include
*Linguist. Can engage in Language Learning Projects for client`s needs.
*Content Creation Management – SEO tailored.
*SEO Market Research.
*SEO Business Plan Creation & Implementation.
*SEO Project Flow Analysis & Refining.
*SEO Tracking & ROI determining.
NOTE from Bruno:
Hello dear hiring managers, CEOs, company owners and head hunters. I will work hard with skill on your project and bring about your desired company goals. I'm available for a trial project upon which you can properly gauge my skills and assess my abilities. Until then.
My Best Regards,
Project Manager & SEO Content Development Expert