Maria ana cris E.
Effective Customer Service Rep, CSR,Telemarketer, Appointment Setter,
Last active: 22 hours ago
• Outstanding skills in customer service with 4 years BPO experience including 5 years in logistics, warehousing, packaging sale and management at JVK International Movers Ltd.
Ausphil Outsourcing Solution – Team Lead – April 2013 to February 14
• Supervising, guiding and motivating, to help colleagues work together and ensure they're delivering good customer service and reach their sales quota.
• Ensuring the staff are happy so the business can run smoothly, organize and delegate their workload as well as monitoring them to make sure it’s done correctly.
• Helping with training and development
• Completing paperwork
• Handling complaints (from both staff and customers)
• Financial responsibilities
• Ordering stock (where applicable)
• Helping with promotional events
• Reporting to Senior level management
• Keep the management team informed of accomplishments & ongoing issues, participate in achieving resolutions to identified issues.
• Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients.
• Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.
• Knowledgeable with computer, Microsoft Windows, MS Outlook, Outlook Express, CRM