Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,726 Customer service projects are completed every quarter on Upwork.

1,726

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: June 1, 2015
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  1. Natalia V.

    Natalia V.

    Content Manager/Customer Servs/Trilingual Speaker/Photoshop/Designer

    United Kingdom - Last active: 12 hours ago - Tests: 11 - Portfolio: 10

    Over the past 14 years I've been developing my skills in management, design, translation, administrative support, customer service, tech support and sales. I am also a trillingual speaker, Spanish - English - Portuguese. I also have basic knowledge of French and Japanese. I am an interior designer and a craftswoman. I have a small business so I am a multitasker, I do the presentations, photo edition, marketing and brochures. I am a fast learner and a hard worker. My objective is to provide my experience in different fields to the Odesk community and I'm looking forward on gaining new ones. Thank you.

    Groups: Zendesk

    $22.22 /hr
    10,724 hours
    4.99
  2. Elin B.

    Elin B.

    Norwegian/English Translator and Interpreter

    United Kingdom - Last active: 8 days ago - Tests: 8 - Portfolio: 5

    I am a native Norwegian translator & interpreter who has lived in the UK since 1999. For the last 16 years I have worked in English-speaking environments and I am equally fluent in both languages. As well as having a Bachelor Degree in International Hospitality Management, I have ran my own business and worked 6 years in the oil industry. I have experience across a wide range of topics, from gambling and ebooks to user manuals and legal documents. See examples of my work below, in the portofolio section. From time to time, I also work as an interpretor for the police and court, where I deal with sensitive information (I have an enhanced CRB and a level 3 security clearance) Source languages: English, Norwegian, Swedish, Danish Target languages: English, Norwegian Areas of expertise: Travel, Tourism and Hospitality Keyword implementation to improve SEO Work Instructions User Manuals E-books Blogs Gambling Advertising Marketing Nutrition/Food I am available 20 hours/week. Please do not hesitate to contact me if you have any questions, I am looking forward to hearing from you!

    $24.44 /hr
    700 hours
    5.00
  3. Roger L.

    Roger L.

    Project Management / SMM&Marketing Specialist/ Portuguese Translator

    Brazil - Last active: 2 days ago - Tests: 13 - Portfolio: 3

    To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others

    Groups: Article Samurai, oTranslators

    $17.78 /hr
    4,847 hours
    4.92
  4. Stefania Greci

    Stefania Greci

    English - Italian Translator and Proofreader

    United Kingdom - Last active: 7 days ago - Tests: 18 - Portfolio: 6

    I have a solid academic background both from Italian and British Universities (degrees in 'Languages & Literature' and 'Film Studies'). More recently, I have added Computing to my studies with a Postgraduate Diploma in 'Information Systems Development' from Edinburgh Napier University. I started my translator's career in 1998 working as an in-house translator for a post-production company in Italy. In 2000 I moved to the UK and for about 7 years I worked for the local government in the library service. In March 2012, I started my freelance career again although I have never stopped working with languages, one way or another. With each freelance project I undertake, I guarantee high quality work delivered on time and a prompt response to your phone calls and emails. I do not do *rush jobs* nor I offer my services on a project unless I have the right skills and tools to complete the job. I care about my professional reputation and respect my clients' needs. I never deliver a text without having it checked it and re-checked until I am sure it is error-free. oDESK PROJECTS: ITALIAN to ENGLISH Lease agreements (7,500 words); Legal (July 2013) Infomercials translation (2,000 words); Cooking (June 2013) Website content translation (7,000 words); Consulting Company, Computing (April 2013) ENGLISH to ITALIAN Products descriptions on Amazon (15 items); laptops/mobile phones accessories (October - November 2013) Language school website (40,000 words) - ongoing since Sept 2013 Website content translation (2,000 words); Small company, editing services (August 2013) User manuals (15,000 words) – Cameras and videocameras, mobility scooter, (since August 2013) Website content translation (30,000 words + SEO keywords); Travel/Study Abroad (since May 2013) Website content translation (3,000 words); Automotive: swivel seats, product specifications (May 2013) Proofreading of technical manual (130 pages); Automotive: Airtech electrical valves (May 2013) Transcriptions of English interviews (3 hours); Medical: infectious diseases (May 2013) Website content translation (2,500 words); Product listings: gadgets (February 2013) Soap-making kit instructions (2,000 words); Product leaflet: soap making kit (January 2013) Translation & Proofreading of how-to articles; Various topics, (November 2012 - February 2013) For a detailed list of the projects I have worked on, please visit my profile on ProZ.com: http://www.proz.com/translator/959116

    $20.00 /hr
    592 hours
    4.66
  5. Rebecca Hincke

    Rebecca Hincke

    Creative Writer, Singer, Voice Talent, and Photographer

    United Kingdom - Last active: 2 days ago - Tests: 13 - Portfolio: 17

    Canadian living in London. I am enthusiastic, energetic, creative, and passionate about every new task I take on. I have a passion for the English language and love creative writing, editing, and any project that allows me to be imaginative with words while still making use of excellent spelling, grammar, and punctuation (I'm a bit of a stickler in that regard!). I have years of photography and photo-editing experience, professional training as a classical and opera singer (and a variety of other genres), experience working with children, visual merchandising experience, and many, many years spent in retail honing my customer service skills. I am hardworking, highly motivated, reliable and responsible, with a desire to excel in all that I do. While I've got a lot of experience under my belt, there is so much more to gain, so I am always eager to learn new skills and expand my knowledge.

    $33.33 /hr
    653 hours
    5.00
  6. Larissa Rojo

    Larissa Rojo

    Translations/customer service/administrative support/data entry

    Mexico - Last active: 4 days ago - Tests: 17 - Portfolio: 1

    Over the past ten years I have worked on a wide variety of assignments gaining experience and straightening my skills in administrative and office work. I have ample experience doing translations, from medical to academic, business and websites. I am a very responsible, reliable and hard working individual and I give 100% to every project I work on. I am seeking opportunities to apply all the experience I've acquired through the years and that would give me the opportunity to keep learning and develop new skills. I have experience in data entry and translations as well as transportation and logistics and project management.

    $23.00 /hr
    1,415 hours
    4.82
  7. C McLaughlin

    C McLaughlin

    ***Experienced VA ~ Data Entry ~ Administrative Support***

    Canada - Last active: 2 days ago - Tests: 20

    Professional VA/PA who possesses exceptional organizational, communication and customer service skills. I am an extremely motivated multi-tasker with a strong work ethic. I am highly experienced with Google docs, Windows and MS Office related programs such as Word, Excel, and Power Point. I believe myself a quick study, having mastered numerous specialized programs needed for various positions I have held over the years. Available for administrative support, transcription, proof-reading/quality control, email response handling, calendar management or data entry.

    $15.00 /hr
    7,163 hours
    4.86
  8. Chere Poole

    Chere Poole

    Copy/Content Editor, Business/Creative Writer, Proofreader

    United States - Last active: 12 hours ago - Tests: 6 - Portfolio: 13

    I am an experienced editor, writer, proofreader, and marketing professional with an excellent work ethic and "I can do" attitude. Self-motivated, organized and deadline-driven, I bring a wealth of knowledge and experience to the table gained in various settings over 30 years. I have earned a 5 star rating and intend to keep it by using excellent research, writing and editing skills to deliver quality work for my clients. Whether I design, write and produce promotional materials for your business, SEO copy for your website, or help you polish an article, blog, short story or novel, every project receives my best effort. I am detailed, motivated, driven to succeed and take pride in my work. I consider your project my project, and do my utmost to make you happy. For a look at my current blogs, check out CBeyond Realty.com and Mortgage Springs.com

    $25.00 /hr
    1,505 hours
    5.00
  9. Pedro Borges

    Pedro Borges

    Writer, translator, love to cook.

    Portugal - Last active: 1 day ago - Tests: 6

    I have done several jobs over the last few years: writing and translating as well various administrative work and customer support service. Very good command of English language as well my native language Portuguese, good typing skills. I can write about various themes , when needed i can do extensive research to deliver the finest results. Excellent translation skills: English-Portuguese, Portuguese-English. I enjoy learning and deliver professional solutions!

    $16.67 /hr
    4,705 hours
    4.73
  10. Veltra J.

    Veltra J.

    Professional Executive Assistant

    United States - Last active: 1 day ago - Tests: 3

    Motivated and loyal individual. Dedicated to providing only top quality work. Have experience in a variety of Administrative categories, including but not limited to, executive assistant, article writing, transcription, data entry, real estate administrative coordinating, bill pay, office managing, filing, uploading, scheduling, phone etiquette, email response handling, typing, calendar management for multiple parties, route planning, travel arrangements, google maps, google docs, proposals, accounting, collections, salesforce with lots of customer service experience, and a wide variety of knowledge with Microsoft tools. Willing to learning new things, with quick pick up of new material, excellent at time management while multi-tasking. Stay at home mother, looking to bring in Full time income on a long-term basis.

    $22.22 /hr
    5,547 hours
    4.89