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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Srimanti Bagchi

    Srimanti Bagchi

    Expert in Admin Assistance

    India - Last active: 12 days ago - Portfolio: 4

    I am b.tech(IT) pass out. I m working as a freelancer. Dedication and delivering the given job on time are my plus points. I believe in delivering accurate results within the expected turnaround time.I am here to serve clients with high level of expertise, quality and timely work at a reasonable cost.

    $7.00 /hr
    6,091 hours
    4.95
  2. Mark F.

    Mark F.

    Detail oriented, self motivated wordsmith.

    United States - Last active: 8 days ago

    After working in the customer service industry for many years, I have decided that this is the type of work I enjoy the most. I have thrived in every position held and take pride in the work I do. Looking to the future, I welcome new challenges and introducing great experiences into my professional career.

    $10.00 /hr
    19 hours
    4.98
  3. Ally F.

    Ally F.

    VA/Advanced Word&Excel/Transcription/Proofreading

    Canada - Last active: 23 hours ago

    I'm an experienced, reliable virtual administrator, and I have vast experience with eLearning, Microsoft programs (Excel, PowerPoint, Word, Outlook, Access, etc.), custom report/template designs, client relations, marketing, program management and administration. I am accustomed to managing multiple clients and projects simultaneously, as I am task orientated and organized. I also have an extensive background in the NGO sect, specifically with program planning, implementation, donor relations coordinator, policy advising, academic / proposal writing, research, and event planning. I work within tight deadlines, have a great work ethic, am well versed, and experienced. I look forward to assisting you!

    $17.00 /hr
    1,667 hours
    4.67
  4. Rahul K.

    Rahul K. Agency Contractor

    E-Commerce Data Entry/ Magento/ Open Cart/ VA/ Web Researcher

    India - Last active: 2 days ago - Tests: 8

    I consider myself a hardworking, dedicated, and proactive person with excellent organisational and communication skills and a good team player with a can-do attitude. I am also a flexible person who works well under pressure while at the same time maintaining a calm and reassuring manner. I have vast experience in areas like, Adobe Photoshop, E-Commerce Data entry, Magento and Open Cart, MS-word, Excel, E-mail handling.

    Associated with: Datasoft IT Kings LLP

    $3.50 /hr
    855 hours
    5.00
  5. Erica E.

    Erica E.

    Virtual Assistant / Customer Support / Data Entry

    Philippines - Last active: 23 hours ago - Tests: 8 - Portfolio: 9

    I'm an experienced call center agent in Manila, Philippines and have handled 3 accounts for the US, Canada and Australia. I was also part of a Chat Support team for a telecommunications company in Australia. I'm expert with Data Entry with more than 14,000 oDesk hours.

    $5.56 /hr
    14,588 hours
    4.34
  6. Sheila Mae Ingan

    Sheila Mae Ingan Agency Contractor

    Customer Service Representative/ Agency Manager

    Philippines - Last active: 23 hours ago - Tests: 7

    To secure a position where my existing skills in the areas of Customer Service, Content Writing, and Transcription will be utilized by a progressive company.

    Associated with: JSS Virtual Solutions, OutstartBPO-Cebu

    $17.00 /hr
    7,520 hours
    4.94
  7. Peter A.

    Peter A.

    Danish Supporter

    Philippines - Last active: 6 days ago - Tests: 7

    I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

    $20.00 /hr
    3,479 hours
    4.97
  8. Roger L.

    Roger L.

    Project Management / SMM&Marketing Specialist/ Portuguese Translator

    Brazil - Last active: 1 day ago - Tests: 13 - Portfolio: 3

    To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others

    Groups: Article Samurai, oTranslators

    $17.78 /hr
    5,033 hours
    4.92
  9. Kim H.

    Kim H.

    Voice Talent and Broadly Skilled Virtual Assistant -

    United States - Last active: 4 days ago - Tests: 17 - Portfolio: 8

    ----CURRENTLY AVAILABLE FOR SMALL VOICEOVER PROJECTS---With over 17 years of admin. experience and 1400+ oDesk hours, I have gained and become efficient at many skills to be the ideal virtual assistant. I also enjoy doing voice overs for clients with my own studio, studio equipment, and editing software. All of my voice work has received 5 stars from oDesk clients! I've even been referred by top broadcasting talent in Nashville for voice work. I am super fast at data entry for both alpha and 10-key. I also can do live chat, transcription, data mining, web research, website maintenance, SEO, photo manipulation, database management, and more. My background includes mostly sales and marketing support, which almost all of it was done online and by phone in a B&M office. I'm a quick learner and self-taught all software that I use, including Dreamweaver CS6 (html, css, java, Ajax and Spry), MS Office Word, Excel, OneNote, PowerPoint, Outlook, Adobe Bridge, Adobe Soundbooth, Jasc Paintshop Pro, and others. I look forward to hearing about your next project. I respond quickly to requests.

    $10.00 /hr
    1,647 hours
    4.84
  10. Maria victoria R.

    Maria victoria R.

    Project Manager, VA, e-Commerce/Web Content Manager

    Philippines - Last active: 23 hours ago - Tests: 6 - Portfolio: 3

    As a manager, it is my goal to bring out the best in my team to best serve the company. As an individual, it is my personal commitment to work as a partner and not just a hired contractor as it gives more gratifying and fulfilling end results. My expertise are in to project management, Reliability, high regard to honesty and integrity are my core principles at work. I strive to learn and and always interested in learning tasks and reaching goals. My experiences in project and team management onsite and online gave me a deeper understanding of diversity in the workplace. Blending with different people having different personalities and cultures is very important in order for you to work as a team. oDesk is a perfect environment where diversity works at its best.

    $11.11 /hr
    6,396 hours
    4.87