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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Veronique Inizan

    Veronique Inizan

    French/English Customer Service Manager / PA

    France - Last active: 1 day ago - Tests: 5

    I am a French national with over 15 years experience as a customer service manager and as a PA. I am self motivated and customer focused. Fully IT literate and able to use social media to their full potential, I can run your project efficiently and in a timely manner. You want to focus your time and expertise where it matters. Let me look after the rest!

    $22.22 /hr
    2,193 hours
    5.00
  2. Angelo Q.

    Angelo Q.

    Professional Customer Service Representative

    Philippines - Last active: 1 day ago - Tests: 6

    Over the last 4 years of working as a Customer Service Representative, I have developed skills for Customer Relations (Providing solution to the problems of customers on the telephone call, Attending to calls and performing call follow up for the customers) and Data Entry Skills (typing .pdf documents to Word and typing customer information and customer registration over a website). My core competency lies on my in depth Communication skills, and I am seeking opportunities to where my customer relations skills can be utilized to smoothly handle customer complaints and improve company image. Not only do I have Good Communication skills, I am also knowledgeable in Windows XP, MS Office, Several internet browsers (IE, Mozilla Firefox, Safari, Google Chrome, Opera). I'm proficient in English, Filipino, Basic Nihongo and French

    $5.56 /hr
    8,451 hours
    5.00
  3. Michelle B.

    Michelle B.

    Writer/Blogger/Social Media Manager/Community Manager

    United States - Last active: 1 day ago - Tests: 2

    As an executive assistant, over the past 11 years I have developed many skills in the administrative field. I will always perform the duties to the fullest extent as possible. I can contribute a vast amount of ideas and suggestions to help a business grow and achieve its goals, while maintaining a strong work ethic and team-leader qualities. I am extremely honest, and I never overlook the slightest detail. I currently am an editor for various large communities including FreeSamples.us & WomenFreeSamples.com. I have worked previously as an editor for FreeStuffFinder.com (as well as their sister sites in the UK and Canada), Today's Free Stuff, Fun 2B Frugal, Rewards4Mom.com and many others. I thoroughly enjoy staying on top of the areas of frugal living, finding free samples, money saving ideas and couponing. I also have worked closely as a community manager for SocialBuzzTV located in Miami, Florida. Which had various accounts in a wide variety of niches and clients include Lexmark Caribbean, Blue Moon Outdoor Center, RKE Law group and 5 more businesses in the South Miami Area. I have a true passion for administrative work, I enjoy the busy work. I have worked closely with top executives of various companies in managing all administrative duties of the company, calendaring, emails, phone calls, data entry, blog entry, proposal writing, and marketing.

    $12.22 /hr
    790 hours
    5.00
  4. Kelley A.

    Kelley A.

    Paralegal - 11 Years of Clerical, Research, Data Entry & Microsoft Exp

    United States - Last active: 6 days ago - Tests: 9 - Portfolio: 1

    Over the past eleven years I have worked in the legal field and in an office setting. I completed my Associates Degree in Paralegal Studies in 2006 where I was on the Honor Roll and Dean's List. Throughout college I worked as the Assistant to the Dean of Education and interned at various law firms. Throughout my experience in law offices and with the Court, I have become proficient in all Microsoft Office Applications, Customer Service & Customer Relations, research, data entry, email handling, accounts receivable and accounts payable, preparing legal documents and correspondence, reviewing and formatting legal documents and I type 75 correct words per minute. Currently, I am looking for part time work that I can do on the weekends and/or in the evening. I am confident in my ability to effectively communicate and successfully complete tasks a Freelancer with little to no instruction and with a very fast turn around time. Thank you very much in advance for your time and consideration.

    $11.50 /hr
    169 hours
    5.00
  5. Aiyana H.

    Aiyana H.

    Administrative Consultant | Transcriptionist

    United States - Last active: 8 days ago - Tests: 18 - Portfolio: 3

    Since becoming a full-time virtual solopreneur, I’ve strengthened my interpersonal skills through continuous interaction with clients via email and video conferencing. My strong organizational skills have allowed me to assist a number of clients in maintaining their company databases, emails, and project management tasks, among other things. My creative passion and eye for detail has also made me better able to take on projects involving desktop publishing and creative writing. I’ve written articles for a number of blogs and websites, both creative and commercial. With a typing speed averaging at 90 wpm, I’ve proven to be an efficient audio transcriptionist. I’ve worked with various clients in providing transcriptions for vlogs and closed captioning for a variety of televised programs. I push myself to pay close attention to my clients in order to best understand their needs. Maintaining communication is a strong part of what I do, and I’m never afraid to ask questions when necessary. The best times to reach me are between the hours of 9am and 6pm any day of the week. I operate in EST. I’m incredibly responsive, as emails reach me on every device I own. I hope to hear from you soon and look forward to working with you.

    $13.33 /hr
    277 hours
    4.65
  6. Ricelle Cabingan

    Ricelle Cabingan

    Virtual Office Assistant All-Rounder

    Australia - Last active: 1 day ago - Tests: 5 - Portfolio: 8

    Sydney based freelancer Proficient in Office software such as Microsoft Word, Excel and PowerPoint. Skills in: Game Apps and Website QA/tester wordpress.org Web Content Data Entry/ Management Customer Service Simple bookkeeping using spreadsheet and MYOB ( invoice/receipts data entry) Google Drive (Document, presentation, spreadsheet, form, drawing) Typing skills (50-60wpm) WEB RESEARCH ( Amazon, directions, telephone numbers, hotel, companies etc) Document organizer (dropbox) Chat/Email support Email management (online email or lotus notes) Client relationships ( liaising, coordination, team support/assistant) Online marketing/listing

    $11.11 /hr
    557 hours
    4.93
  7. Germaine F.

    Germaine F.

    Team Leader, Experienced Customer Service Representative, Admin Asst

    Philippines - Last active: 4 days ago - Tests: 3 - Portfolio: 3

    -Technical Support Representative from 2007 to 2008 for Convergys Corporation (AT&T account) -Customer Service Representative for an Australian account (Dodo Power and Gas) in 2010 -Became a senior agent and handled escalations in 2011 -Promoted as a Team Lead in May 2013 -Email support -Proficient in Deskpro, Magento, Volo, Mailchimp, Basecamp and Hootsuite. -Proactive, multitasker, meets deadlines with excellent quality of work

    $6.67 /hr
    2,916 hours
    5.00
  8. Chrissy Rardin

    Chrissy Rardin

    Office Assistant

    United States - Last active: 3 days ago - Tests: 2

    I love numbers and I love to write. I have six years of experience as an office manager and three years working from home as a freelance writer. Both of these jobs taught me how to complete task within a deadline, and how to work with very little supervision. I am a go getter and a fast learner, please contact me for any job big or small.

    $22.22 /hr
    495 hours
    5.00
  9. Coleen P.

    Coleen P.

    Freelance Data Entry/Web Research/Lead Generations

    Philippines - Last active: 2 days ago - Tests: 7 - Portfolio: 5

    I am multi-faceted, fast learner, honest, hardworking, dedicated, flexible, willing to learn more new things and God fearing person. I am efficient & reliable data entry contractor and proficient in data entry (Microsoft Word, Excel, Photoshop, Power Point, CorelDraw, Google Drive/docs/excel) Web research, Email Handling and lead generations. I am willing to be trained and can work with less supervision. I am so excited to work and be part of each projects where I can share my knowledge, talent and abilities that will lead to each success. I am willing to start right away whenever there are any chances.

    $4.44 /hr
    172 hours
    5.00
  10. Lexzelle N.

    Lexzelle N.

    Excellent Customer Service Representative (Email/Chat Support)

    Philippines - Last active: 5 hours ago - Tests: 2

    If you are looking for an expert Chat/Email Support representative, you can definitely count on me.. I have worked with one of the top call centers (BPO) in the Philippines for which the client is an international (U.S) cable company (Comcast). Work Experience: - Customer service rep (Chat/Email) - Team Leader - Data Entry - Troubleshooting - Account registration / Password resets - Billing - Upgrade / downgrade services - Process order and shipment - Process online payment - Schedule appointment - Retention Qualities: ***Proficient in English ***Reliable ***Dedicated to work ***values Integrity ***has fast and reliable internet connection at home ***40-45 wpm typing speed with 98 - 100% accuracy ***Adheres to agreed schedule

    $9.44 /hr
    4,257 hours
    5.00