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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Peter A.

    Peter A.

    Danish Supporter

    Philippines - Last active: 3 days ago - Tests: 7

    I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

    $18.00 /hr
    3,479 hours
    4.97
  2. Maja Saludsong

    Maja Saludsong

    Call Center Quality Assurance Associate

    Philippines - Last active: 1 day ago - Tests: 6

    With my 9-year experience in the BPO industry, I have solid knowledge on call center metrics especially with Quality policies and procedures. Being the main POC for QA in 2 of the travel accounts I handled, I have been responsible in different fields - communicating with the Training team and other support groups, facilitating several internal and client meetings and activities, developing technical knowledge in creating reports and presentations, assisting the QA Manager, Training Manager and Ops Senior Manager and also mentoring new leads. Additionally, I have developed good time management skill as I needed to be very flexible with the accounts I handled (which followed different shifts). I have also gained the confidence and trust of our clients specific to QA processes. I have also completed and passed the COPC High Performance Management Techniques training as well as the Orientation to Six Sigma training.

    $7.78 /hr
    1,086 hours
    5.00
  3. Christian Hular

    Christian Hular

    Tier 2 Level Technical Support Representative Verizon

    Philippines - Last active: 1 day ago - Tests: 2

    I Handle customer inquiries, complaints, technical issues regarding internet and suggest promos and services of Verizon Calm angry callers, repair trust, locate resource for problem resolution and design best solution option. Key Accomplishments: • Manage a high volume work load within a deadline-driven environment. • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus, and dependability in performance evaluations. • Recognized and received commendations from client abroad due to quick resolution on customers’ needs

    $3.00 /hr
    444 hours
    5.00
  4. Suzanne Peterson

    Suzanne Peterson

    Adminstrative, Customer Service and Writing Pro

    United States - Last active: 1 day ago - Tests: 3

    I am a part-time librarian with more than 13 years experience in customer service, administrative assistance, and technical writing. As a librarian I am better than Google at finding you the information you need on any subject! I have professional experience creating resumes as well as stellar written correspondence. I am willing to take on any data entry, customer service, research and writing tasks.

    $11.11 /hr
    779 hours
    5.00
  5. Ariadne Sanders

    Ariadne Sanders Agency Contractor

    World-Class Customer Service Leader/Professional Transcriptionist

    United States - Last active: 1 day ago - Tests: 12

    I have over 7 years of world-class customer service experience including IT, retail sales, and account management. During my Upwork tenure I have provided superior phone, chat, ticket, and email support, mastering applications such as Zendesk, Authorize.net, Magento, Olark, X-Cart, PayPal, and ShipStation. Utilizing these applications I have processed orders and returns, issued refunds, applied discounts, adjusted orders, updated customer info, researched customer buying history, analyzed abandon cart data, and much more. In addition to the above, during my career I have mastered programs such as Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Google Drive, and Salesforce. I have learned to harness the power of these programs to create stunning proposals, draft newsletters and promotional emails, create product presentations, analyze customer data, and document customer interactions. As a self-starter and top rated freelancer I possess all the necessary skills to make a positive impact on your business from day one. My time management and attention to detail allow me to efficiently complete tasks on schedule. Furthermore, my leadership and integrity demonstrate my ability to be a positive role model to other team members. I am a talented, enthusiastic team player happy to help you in any way I can.

    Groups: Pro Customer Service

    Associated with: oDesk Payroll

    $25.56 /hr
    4,752 hours
    4.99
  6. Ena Dedic

    Ena Dedic Agency Contractor

    Quality is not an act, it's a habit.

    Bosnia and Herzegovina - Last active: 1 month ago - Tests: 11 - Portfolio: 1

    I am a reliable hard working individual and a very fast learner. I think a big plus is that I'm able to understand the requirements that need to be done in short period of time ( we all know the time is money). Client's satisfaction is my top priority and I bring a positive attitude, great communication skills and passion to my work. I'm new at this, thus I need you to give me a chance to prove my skills and my desire to make the hardest assignment done. Skills: Translation ( From English to Bosnian, Croatian, I'm also good in Spanish), Data Entry, Microsoft Office ( Word, Excel, Power Point), Web Research, Email Response Handling, Other- Administrative Support, Transcription.

    Associated with: WeServe

    $7.78 /hr
    103 hours
    5.00
  7. Leah A.

    Leah A. Agency Contractor

    Business Services Professional and Creative Writer

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 4

    I’ve been in the outsourcing industry since 2003 and have been a freelance contractor since 2009. I’ve fulfilled significant roles in the fields of Business Development, Sales and Marketing, Project and Program Management, Client Services, Customer Service, Copywriting, Research and Data Entry. My expertise is writing business papers such as proposals, RFPs, RFQs as well as writing variety of marketing collateral such as brochure and website contents, marketing copies, product and service reviews, creative and informative SEO articles used by companies and individual entrepreneurs to promote products and services online. I also crafted marketing strategies, intelligent competitive research reports as well as process and training documentation for various clients in the US, Australia and the Philippines. I also have significant experience in providing helpdesk and customer support in different communication channels such as phone, email, chat and social media in the retail, travel, IT and telco industries. My 10 years of experience in the offshore outsourcing industry gave me significant knowledge and deep understanding in the cost effectiveness of hiring online freelancers as part of business strategies. Being fully aware of my output’s impact to my clients’ initiatives, I ensure that the quality of my service results to client satisfaction. My goal is to contribute to the success of my clients through my skills and expertise. Regardless if the project is from an enterprise, SME or individual online entrepreneur, I fulfill the required task with utmost commitment and diligence, with the aim to add value on my role in my client’s revenue generation and marketing initiatives. Aside from being a business writer, I am also capable of writing motivational and inspiring pieces – whether it’s for a blog, speech, essay or articles, I generally enjoy composing written works with positive messages. My passion is in writing and business and I am a professional and motivated freelance contractor looking forward to be a part of your next project!

    Associated with: Omni Network Plus Agency, Leah Avila Agency

    $13.33 /hr
    6,710 hours
    4.91
  8. DD Lerner

    DD Lerner

    Wordsmith, Customer Support Specialist

    United States - Last active: 04/22/2014 - Tests: 12 - Portfolio: 9

    Your vision is my inspiration. My goal is to produce what your mind imagines - words that match your vision, purpose, feeling and product. If you can describe it, I can write it. Simple and direct, on time and on budget, when we collaborate, we motivate, call to action, impress, educate, and generate the excitement and momentum needed to engender success. If your project needs to be written, polished, refreshed or edited, I am your "go to" because my attitude is "can do." In collaboration with remote and local business owners, I have produced and delivered sales pitches and marketing presentations; website, blog and advertising copy; articles; speeches; workshop, teaching and operations manuals; resumes, business letters, and even a love letter or two. I am passionate about providing 100% customer satisfaction. Thank you in advance for your consideration and for your confidence.

    $20.00 /hr
    49 hours
    4.99
  9. Stacy Schultz

    Stacy Schultz

    Data Entry Specialist

    United States - Last active: 6 months ago - Tests: 7

    I am experienced with a variety of software applications such as, Microsoft Word, Works, Excel, PowerPoint, and Outlook. I am very familiar with Internet research and search, successfully obtaining required information. I can type over 65 wpm accurately and perform 10-key by touch. I have done several creative writing projects for an enrichment class I took at Green River CC, receiving an A. I volunteer for a number of organizations, including FamilySearch.org, Northwest Harvest, and the Shoreline School District. I am active in my community, and with my family.

    $7.00 /hr
    284 hours
    4.37
  10. Ivory G.

    Ivory G.

    Experienced and Educated Executive Admin Assistant

    United States - Last active: 06/07/2014 - Tests: 1

    In my past 10 years I have been an executive assistant that also performed the role of an assistant office manager, a receptionist, a customer service representative, a customer service trainer in and out of a call center environment, efficiently worked out of my home office setting appointments, and have had the experience of being teller/member service rep. I have managed budgets, kept company calendars, answered multiple phone line system, planned events, developed marketing ideas, kept logs of my hours and appointments set in my home office, and accurately organized office documents to keep things running smoothly as an assistant office manger. With my recent marketing degree I have a thorough knowledge of successful marketing techniques and familiarity with the complete MS Office Suite. I pride myself in the ability keep things organized to maintain a streamline and effective home office. Overall, I am an experienced, energetic, sharp, friendly, goal oriented, quick learner with a track record of unmatched customer service and people skills that led to success in meeting and excelling company goals. I acquire a knack for leaving a good impression in business relations, therefore, adding to the customer base throughout my employment history. I have received recognition for a creative marketing idea that increased the company’s overall bottom line. Motivated and ambitious with excellent interpersonal communication, creative marketing techniques, relationship management, and presentation skills, a proactive leader with a passion to execute goals, deliver customer satisfaction, and improve the financial outlook for whomever I have the pleasure of working.

    $16.67 /hr
    123 hours
    4.96