Get Your Customer Service Project Started Today!

Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
Clear all filters
  1. Andrew B.

    Andrew B.

    Customer Service Representative

    Philippines - Last active: 10 days ago - Tests: 10

    I have been in the call center industry for more than 5 years now and I have handled tech and customer service support during those years. I was promoted as a Team Leader who handled a team of 15 agents and I was able to help each of my members succeed in hitting their metrics. Part of my daily tasks are responding to emails, working on excel sheets, taking client and customer escalations and coaching agents. Skills include: - Call center team managing - MS Excel - Email handling - Transcribing - Technical Support

    $3.33 /hr
    520 hours
    3.84
  2. Billy Sturgill

    Billy Sturgill

    Customer Service Manager

    United States - Last active: 1 day ago - Tests: 2

    Hi there, my name is Billy Sturgill and I am here to offer my expertise at an incredible rate! I have extensive experience with customer service, management, social media outreach, and more! Brief Technical Skill Summary: Windows/Mac Proficient Data Entry 100+ WPM Microsoft Office Expert I thank you for your time and consideration for your project and I look forward to working with you! Best Regards, Billy

    $15.00 /hr
    276 hours
    0.00
  3. Christina W.

    Christina W.

    Data Entry/ Customer Service Specialist

    United States - Last active: 5 days ago

    Looking for a long-term company to invest my time and my hard work into. I have experience in creating online menus, web research, creating websites with Weebly, building rapport with customers and calling or emailing for customer service help. With good direction I can do anything that is asked of me. I have no hesitation putting in the hours needed to make the end product perfect. From face-to-face front desk work, to a finished product, my employer and customer are always satisfied with the quality.

    $8.80 /hr
    609 hours
    0.00
  4. Emily D.

    Emily D.

    Personal Assistant / Project Manager / Research Assistant

    United States - Last active: 7 days ago - Tests: 2

    I have worked for two years developing skills as an Office Manager and Personal Assistant, dealing with database-management of clients, publication and website design and updates. As a Research Assistant I have worked with university professors to find resources and create lesson plans and teaching tools. I'm looking to help you with your specific needs to grow and enhance your business.

    $12.00 /hr
    51 hours
    0.00
  5. Barbara Z.

    Barbara Z.

    Customer service/team leader/consulting

    Croatia - Last active: 1 day ago - Tests: 3

    I am currently enrolled in the Faculty of economics and business in Zagreb, Croatia in field of business/theoretical economics as a full- time student. Apart from working on my educational and knowledge-based background,I am also working as an international team leader for a consulting company with main focus on business development and organization of networking events. My previous working experience in many fields like oil/energy field, finance sector, sales, marketing as an intern gives me, not only new skills for my future career, but also a chance to network with people and to make professional connections. My organizational skills have always been helpful when it comes to managing my own time and working time, so it gave me the opportunity to also enroll in many volunteering activities that enriched my approach towards people. I am great in customer service, fast in data entry, have excellent online/offline skills when handling people and their requests and always patient and keen on making the best connection with my co-workers, customers, clients and superiors. My language skills are very wide, so I am fluent in English, German and recently I have started to learn Chinese as a new language that will help me grow my personal knowledge as well as professional ones.

    $7.78 /hr
    351 hours
    0.00
  6. Kristel Love Dunlao

    Kristel Love Dunlao

    General Virtual Assistant/Data Entry Specialist/SEO Assistant

    Philippines - Last active: 18 hours ago - Tests: 10 - Portfolio: 7

    Career Objective: To secure a position where my ability to communicate and liaise effectively with a diverse client group in a friendly and diplomatic manner can be put to good use. And at the same time, my qualities of a fast learner and the ability to take on new challenges can be utilized. Summary of Qualification: • Customer Service and Call Center experience. • Good listener and can handle customer complaints in a courteous manner. • Enthusiastically will represent the company by delivering a high level of service to the clients. • Can work with less supervision. • Good character and working habit. • Dedicated and responsible on job assignments. • Willingness to learn and be trained. • Organized, quick learner and hardworking.

    $3.89 /hr
    5,546 hours
    3.37
  7. Samantha Condie

    Samantha Condie

    Experienced Customer Service/Sales

    Turkey - Last active: 1 day ago - Tests: 4

    I worked for Bank of Scotland for 10 years, working up to management level and running my own branch for the final 3 years before my departure. I have experience in Customer Service Sales/Marketing Excellent Email/Telephone Manners Excell/Word Loans/Finance/Banking/Accounts. Problem Solving I am currently living in Turkey, whereI run my own business in tourism. I hold a TEFL teaching certificate to teach English and I am also studying towards a degree in Buisness/Accounting. Thank you in advance for any interest. Sam

    $8.00 /hr
    58 hours
    0.00
  8. Kiana E.

    Kiana E.

    Data Entry/Order-processing/Internet Research

    Philippines - Last active: 18 hours ago - Tests: 8

    Worked as a Sales and Service Representative and data encoder for big companies in the U.S. Trained and handled different projects/accounts for almost 2 years. An editor in our school paper and yearbook way back high school years, and competed in different local literary and writing contests. I am also once our school's English literary editor. Looking for a job to enhance my skills, gain more knowledge, and of course earn at the same time. I expect to associate myself with a professionally driven, well-respected people/organization by pursuing a challenging, responsible, dynamic and rewarding career and applying my knowledge, expertise, skills and enthusiasm, which will assist my career development and contribute effectively to the progress of the organization and the society as well.

    $3.33 /hr
    3,688 hours
    0.00
  9. Spyridon T.

    Spyridon T.

    Bilingual Customer Service and Tech Support Specialist

    Philippines - Last active: 18 hours ago - Tests: 2

    In the duration of my career, I have gained plenty of solid experience in the Customer Service and Technical Support field. I acted as a first point of contact for business to business clients providing them with first call resolutions in technical troubleshooting up to product inquiries delivering superb customer service satisfaction. I was part of an online support team ensuring that our end-users were up to date with our product suite. We also made sure that their systems were functioning properly by conducting daily remote check ups. Very well versed with Inbound and Outbound calls and their protocols as well as readily equipped with Email Communication Support. I have competencies with LogMeIn for remote support, SalesForce.com for documentation and case tracking, iHotelier CRS (Web-based Product). Familiarity with Property Management Systems Integration, XML Files. Also knowledgeable with proper channeling of communication with different teams and departments if necessary depending on client needs.

    $8.89 /hr
    1,860 hours
    0.00
  10. Madel L.

    Madel L.

    Zendesk HelpDesk | Business Solution Provider

    Philippines - Last active: 18 hours ago - Tests: 4 - Portfolio: 2

    As an experienced Customer Service Provider to offshore clients - I am confident that I can deliver the best results in achieving client and customer satisfaction. Further qualifications I offer include the following: 1. Extensive background in customer handling which requires effective communication skills ( both speaking and written english ) 2. Exceptional Proofreading and editing skills 3. Strong background in all aspect of office management, from office files tracking to web researches, online marketing and customer handling. 4. Ability to work under minimal supervision - pays high attention to details and instructions 5. Takes initiative in giving suggestions on how to improve the current processes. 6. Typing Speed of 50 wpm With excellent organizational and communications skills, an outstanding work ethic and the ability to work well in both team oriented and self-directed environments. I am positioned to exceed your expectations and is willing to put in a good amount of billable hours to make sure goals are met and results are produced within the timeline set. With my over 7 years of experience, I have demonstrated high capacity to develop and maintain comprehensive administrative processes to improve the efficiency of day-to-day operations. Throughout my career, I have maintained the highest performance standards within a diverse range of administrative functions, which is clearly illustrated by my past successes. I am confident that I can contribute my skills and knowledge to my clients in achieving both personal and clients' goal to succeed. I can absolutely work under minimal supervision and can provide out of the box solution for uncertain situations. I have a vast amount of experience when it comes to people management, calendar management and client interface. I would like to continue doing this working from home.

    $11.11 /hr
    2,800 hours
    3.64