Customer Service / IT Technician
My name is Laura-Lynn Goodridge, I am 42 years old and a single mother of one child. I have recently worked as an Exchange Technician at Northpoint Consultants as a contractor for LIME. Previously I have worked at Cable and Wireless (trading as LIME in the Caribbean), for about 12 years. Starting from Customer Service Agent working in the Contact Centre, to a technician doing 2nd level tier 2 support for Barbados and approximately seven other countries. I am interested in any vacancies that may exists in your organization that I might qualify for.
As a Customer Service Agent, I have gained knowledge in the various skillsets of the Company as regards internet, mobile, telephone faults, provisioning and billing, directory enquires and small aspect of operator assistance. Having multitasked with those skillsets in the past, it has benefited my current role as it allowed me to be able to handled additional queries customer may have. During this period I have sought to improve myself by doing courses such as Management courses with the aim of progressing within the company.
In my most recent role, I have the opportunity to address a customer fault, analyse that fault, using Network tools available to troubleshoot that fault, this would involve in the background, resetting, rebuilding, reconfiguring customer services. It also involves but not limited to providing support to Customers and the Contact Centre Staff, Liaising with the Engineers, BOSS office, Workforce Management, to ensure the provision of quality service to the customers. This is done not only for Barbados, but for seven other countries as well.
As a contractor I worked on the Fibre to the home project, providing phone , internet and television service. I am currently pursuing studies in CCNA with the intention of improving my technical skills.
I believe that my time and experience with LIME, will equip me to assist you in fulfilling your goal of enriching people’s lives.
I am available for interview at your convenience and I would like to thank you in advance for consideration of this application and look forward to meeting with you.