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Average Complaint Management Freelancer Feedback Score

Complaint Management Upwork freelancers typically receive a client rating of 4.45.

4.45
Last updated: August 1, 2015
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  1. Joseph Czerkies

    Overseas call center consultant

    United States

    I am a hard worker that is trying to maximize my career and experience. My undergrad is in organizational behavior from Northwestern University. My experience is getting call centers set up and successful, especially those that are overseas. Hiring, terminating, creating metrics, creating teams, and setting up a call center department are some of the ways I can help your company get its call center successful.

    $33.33 /hr
    530 hours
    0.00
  2. Jason L.

    Jason L.

    Social Media and Internet Enthusiast

    United States - Tests: 2 - Portfolio: 3

    I am an incredibly efficient, reliable and hard-working employee. With vast knowledge of the social media universe, and the internet. My time management skills are unmatched and I am very detail-oriented. I have experience in developing and executing social media campaigns of all sizes and businesses. I am fluent in both English and Spanish, which helps in servicing my clients from different backgrounds, It's my role to analyze, study, and develop your campaign. I will always add my experiences and knowledge in helping in the development of your campaign, in the execution, and to the success of your business. Most of my clients are very new to the Digital Media World. I am very patient and understanding.

    $12.00 /hr
    9 hours
    5.00
  3. Niclas Holtappels

    Niclas Holtappels

    Software Tester/Python Programmer

    Germany

    I am studying Computer Science as part of a Liberal Arts and Sciences Bachelor at Amsterdam University College. Over the past few years I have repeatedly and extensively freelanced as a software tester, translator (German <-> English), and as a customer service and -relations agent. I have extensive experience programming in Python, some experience with C, Django, LISP, HTML and CSS. Through my studies, I have a background in media & games studies and in journalism. I am currently working on my bachelor thesis, in which I combine Positive Psychology (with a focus on motivation and well-being interventions) and User Interface Design. My communication and writing skills are excellent in both English and German, and I enjoy writing short and vivid but concise and technical texts. I love working with people, whether as part of a team or solo, as a contact person, especially in the domain of customer support. I am organized, motivated, and honest, and I value these qualities in colleagues.

    $10.00 /hr
    0 hours
    0.00
  4. Mary Kris Malto

    Mary Kris Malto

    Call Center Quality Supervisor / Policy Writer / Executive Assistant

    Philippines - Tests: 6

    I have a virtual assistant experience which I have developed my ability to manage social media channels, email marketing, and database managements. I also possess 3-solid years of experience handling a Quality department for a BPO company where I've honed my skills as a policy writer, acted as a liaison of Quality Processes to Operations and the Training team. I can say that I have a keen eye on details and have a strong interpersonal skills. I also can easily adapt to a fast-paced working environment. I am amenable to work part time / full time depending on the business need. I am also committed to stay for a long term contract so long as my client still needs my knowledge and abilities in making his/her business profitable.

    $5.00 /hr
    159 hours
    5.00
  5. Sophia Pearce

    Sophia Pearce

    Expert customer service professional which includes sales & marketing

    Jamaica - Tests: 3

    I have several years experience in customer service, sales and marketing. I have held positions in management, supervisory and administrative assistant. Over the years I have worked in diverse organizations which include but not limited to a university, telecommunication companies, a construction company, call centers, answering service, a NGO which deals with health care and community development in different countries. During my career, I have demonstrated an exceptional ability to meet organizational objectives and demands. In addition to my excellent verbal and writing skills, I have superior multitasking talents and I am able to manage multiple assignments. I have excellent interpersonal skills, am a great team player, very sales oriented with the ability to provide an excellent standard of quality. I can work independently with little supervision and have developed my skills as a resourceful problem solver who uses my initiative and organizational skills to get the job done. My greatest strength is my ability to work with many different people. I enjoy learning from everyone I meet. I am a great listener and pay attention to details. I take pride in excelling at my work. I pride myself on customer service skills and my ability to resolve what could be difficult situations.

    $22.22 /hr
    107 hours
    4.25
  6. Tuli P.

    Professional Czech translator and customer supporter

    Czech Republic - Tests: 3

    Providing high quality, affordable, online admin and secretarial support services to businesses worldwide. Providing executive support to the CEOs. Providing translation, interpretation and transcritption services as well as customer support services both internationally and locally. Providing assistance and guidance through a typed-chat and email-based customer support. Languages: Czech, Slovak, English. Working experiences: BBC World Service, Bupa Wellness UK, Metronet UK Railway, PricewaterhouseCoopers, General Health Care Group, Fast Track (Leading sports marketing company), Adams Kara Taylor (Consulting Structural and Civil Engineers), SSP UK Rail (The food and travel experts). Key skills: Excellent verbal & written English and Czech language skills, Excellent organizational skills, Excellent attention to detail, Reliable and fast learner, Advanced Outlook, Microsoft Word, PowerPoint, Excel & Access, Lotus, Oracle (HR database), Typing speed: Copy 60wpm, Audio 70wpm. Research & Data Entry: Advanced Online Research on different topics Analyze multiple information sources Add to, edit and merge data Write summary Virtual Assistance: Secretarial support Post Messages in Various Discussion Boards Ticket support Zendesk platform Call answering Email-based customer support Chat support Others: Transcription Translation Content writing Arcticle writing

    $9.90 /hr
    173 hours
    5.00
  7. Gracia May Pagayon

    Gracia May Pagayon

    Call Center Team Lead, Trainer, Customer Representative, Writer

    Philippines

    For the past 7 to 8 years, I have earned a lot of training, experiences and credibility in terms of whether being a customer care and sales representative to being a trainer, then in being a Team Lead. I am trained and experience in handing customers, in creating instructional designs, needs analysis and facilitating training, and moreover, experienced in handling a team and complex administrative task. I also have a background in writing because it has been my passion since early age, being a part of the University newspaper and now writing/blogging for women empowerment.

    $10.00 /hr
    0 hours
    0.00
  8. Jackie Gruhlke

    Jackie Gruhlke

    Marketing, research, recruiting, sales, and administrative assist

    United States - Tests: 2

    In the last 10 years I have been successful in various jobs and industries, many of which were of a secretarial or administrative assistant nature as well as management. I have been responsible for many offices’ overall office administration and greatly enjoyed those positions. Most recently I was employed as the office manager and operations coordinator for a construction business. My responsibilities included scheduling meetings and functions, coordinating staff meetings, answering multi-line phones and transferring clients to the proper employee, creating office documents, and communicating with public and private entities for optimum success of the company and the best representation of the company image. I coordinate all aspects of communication between the office and field staff; participate in payroll, bookkeeping, invoicing, inventory, vehicle fleet management, as well as an array of other tasks. Previously I worked as the office manager at a software company, a secretary at a law office, a personal assistant at healthcare facility, a night auditor and front desk employee at a hotel, an administrative assistant at a communications business, as well as a manager at a local airport. As a child I spent summers helping out with filing documents and various clerical duties at my grandfather’s abstract and title company and this taught me to be highly efficient, organized, detail oriented and how to best communicate well with people. I believe you will find me not only to be a “jack of many traits”, but that I strive to master each skill as well.

    $8.89 /hr
    23 hours
    3.00