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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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Last updated: October 1, 2015
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Vanessa Alberca

Vanessa Alberca

Technical Support (Voice,Chat,Email)/Data Entry Professional/Researche

Philippines - Tests: 9

I have an experience working as a customer service that includes billing, sales, retention and collection representative on 2 of the biggest US Internet Service Provider and also as a Level 2 Technical Representative handling both business class customers and residential account since January of 2009. Data Entry, Inbound Sales, Information Research, Billing Related concerns, Handling escalation request and Network Issue and computer related connectivity problems are my working skills. My expertise are on tool navigation and those are Microsoft Word, Powerpoint and Excel, CRM, Salesforce and other application used to troubleshoot network and computer related problems. My primary goal is to achieve customer satisfaction and great customer service experience through a job well done.

Groups: Pro Customer Service

$4.00 /hr
0 hours

Christopher G.

Christopher G.

I.T Professional / Desktop & iOS Device Technician

Philippines - Tests: 13

I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

84% Job Success
$5.00 /hr
7,306 hours

Mihaela H.

Mihaela H. Agency Contractor

ISQTB Certified Tester, Data Entry, Research, MS Office -Europe

Romania - Tests: 17

Gain experience while offer high quality services in testing, data entry and technical writing domains. My skills in the above domains were continuously improved during the last 4+ years, while working as a system integration tester in a big telecommunication company. This job involved the installation and the integration of servers followed by functional testing of the system, keeping an eye on the GUI and the usability aspects. Also, an important role was the test strategy and test cases writing. References available on request.

Associated with: PFA

90% Job Success
$11.11 /hr
2,684 hours

Chamille A.

Chamille A.

I Can Get It Done

United States - Tests: 4 - Portfolio: 1

I am an experienced Saleforce.Com Certified Administrator (2008,2012) I also love data entry, database administration, customer service and writing. My Type A personality makes my work virtually error free and my attention to detail and ability to multitask make for great work done quickly. I am also a beginning developer learning HTML, CSS AND Javascript.

$16.00 /hr
5 hours

Gweendalyn Lachica

Gweendalyn Lachica

Data Entry Professional | WordPress Expert | Editor/Proofreader

Philippines - Tests: 4 - Portfolio: 5

My Role: Data Entry Professional - accuracy in details with fast turn-around time. WordPress Expert – WP installation, plugins installation, content management, pages creation, template modification, basic SEO, and website updates. Editor/Proofreader - correct spelling, grammar, punctuation mark placement, and sentence construction. Creative/Technical Writer - article, blog, essay, feature, web content, etc. with wide range of vocabulary. Image Editor - re-size, crop, color enhance, etc. with Adobe Photoshop. FTP Specialist - website setup/update. Honest and reliable. My Goal: To provide competitive and excellent service at reasonable cost.

Groups: BoonEx, PHPFox

98% Job Success
$8.00 /hr
4,238 hours

Jose Erick Gonzaga

Jose Erick Gonzaga

Virtual Assistant, Personal Assistant

Philippines - Tests: 11 - Portfolio: 2

My previous work experience catering to different clientele has developed my skills in various fields. My objective is to provide excellent services on, but not limited to; Transcription, Data Entry, Email Response Handling, Personal/Virtual Assistant, Web Research, Blog & Article Writing/Commenting, Creative & Technical Writing, Email Marketing and other Administrative Support tasks. 02/04/15 I have been a contractor with oDesk for 4 years plus now. And over those years I have catered my services to clients with various needs, hence I have developed and acquired more skills. I never close my door for new, exciting and better opportunities.

98% Job Success
$6.00 /hr
7,103 hours

Peter Onjoma

Peter Onjoma Agency Contractor

Virtual Assistant, Team Manager & I.T. Support, Website Developer

Kenya - Tests: 9 - Portfolio: 34

Over the past 4 years, I have worked online as a personal/virtual assistant helping clients both small and large businesses with tasks like Data entry, web research, email handling, website development using WordPress, HTML, & CSS, website content management, Cpanel, eCommerce, Technical support using Team Viewer, working with CRM's (salesforce, infusionsoft, Highrise) customer support. My main aim is to help business grows to meet their objectives. I am seeking opportunities to work as virtual assistant for you or your business. I also have experience with creating Interactive PDF fillable forms using Adobe acrobat and adobe LiveCycle. Computer Networks, Software installation, Computer repair & Maintenance.

Groups: Cheetahs

Associated with: Pedro Outsource, ClearviewONE Development, LLC Agency

99% Job Success
$5.56 /hr
19,421 hours

Jodylee dale V.

100% Job Success
$5.56 /hr
9,129 hours

Nolissa Legaspi

Nolissa Legaspi Agency Contractor

Lead Generation/Research/Admin Support Expert

Philippines - Tests: 2 - Portfolio: 5

To ensure buyers' satisfaction by delivering my utmost strategies in Staffing & Recruitment, Office & Project Management, Market & Web Research, Lead Generation, Customer Service, Data Entry, & Transcription.

Associated with: TeamProject

98% Job Success
$11.11 /hr
12,046 hours

Dusan K.

Dusan K.

Customer Service & Support|Data Entry|Data Analysis|

Serbia - Tests: 7 - Portfolio: 2

I finished "Singidunum" University in Belgrade, Serbia. There I studied fast typing, marketing, trade, monetary policy, accounting, commerce etc. Gained experience on email and over phone support while working for Amazon, as Seller Support agent for UK marketplace. Furthermore, I worked for The Body Shop UK, USA and Canada as Customer Care Representative. I also have good experience in the following areas: Microsoft Office, SAP, JIRA, CyberSource, Customer Service Central, Customer Support, Seller Central, Seller Support (phone and email).

$5.00 /hr
1,214 hours