Offering 14 years experience in Technical Writing and content coordination, I produce documentation that builds a solid user experience, enhances customer service, drives operational growth, promotes strategic initiatives, and contributes to a strong company image.
Profile of Qualifications
Large-scale business document design.
Analysis of operational needs,
Defined strategies for improved user experience,
Development of client confidence in product and service
Facilitating growth opportunities through communication
Ambitious self starter
Plans, prioritizes, manages, and completes tasks within time limits
Functional within fast-paced, deadline-driven environments.
Agile interface with all participants, including SMEs, executives, public-sector officials, business teams, and customers
Key Areas of Expertise
APA Style Guidelines
Voluntarily composed promotional web content, facilitating for the topical recording artist a 2013 Social Media Award.
Interfaced with corporate teams to create and upgrade the function, configuration and specification documents for a newly installed email utility, resulting in timely adherence to audit requirements.
Developed a 5-phase streaming media package for a pilot contract, including client interface design, producing comparison cost and service charts, developing service assessment spreadsheets, designing market portfolios, creating and importing graphics, setting up online help, progression flowcharting and devising time-lines.