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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 141 chat support projects are completed every quarter on Upwork.

141

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: August 1, 2015
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  1. April P.

    April P.

    Admin Staff/Email Support/Chat Support

    Philippines - Last active: 11 hours ago - Tests: 6

    For almost five years I have worked as a Technical/Customer Support Representative for different line of business ranging from smartphones to an online selling site. I have handled different support roles such as voice, chat and email. Working in a call center or BPO industry helped me to easily adjust and to be flexible with different types of customers and situations. This molded me to become a better customer and technical support representative that can accommodate every customer’s non-technical and technical inquiry. Working in this type of industry did not only enhance my customer handling and time management skills but it also made me a quick thinker, multi-tasker and a more flexible person with a faster learning curve. And, for the last three years of being an active Home-based Customer Service Assistant acquired more skills like product listings and troubleshooting with different selling/merchant channel websites, basic HTML creation and editing; and, developed my skills in research and writing.

    $6.67 /hr
    6,262 hours
    0.00
  2. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Last active: 3 days ago - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  3. Nicomedes I.

    Nicomedes I.

    Chat Support /Customer/Technical Support Specialist, VA, WP admin

    Philippines - Last active: 18 days ago - Tests: 13

    For the last 2 years, I have worked as a Call Center Agent, after working as Technical Support Staff for 12 years. As a Chat Support Specialist in the call center industry, I have handled various US accounts like AT&T, eBay, and Clearwire. I have assisted customers with regard to their billing, payments, registration & password issues, complaints and disputes, shipping queries, troubleshooting and configuring their electronic devices, making sure that at the end of the chat, the issue or concern is resolved. I have worked as a Technical Support Specialist in Dubai, UAE for several years and my responsibilities include hands-on repair of smart-phones, ordering of spare parts, writing technical reports on product faults, communicating with corporate partners such as Nokia and Sony Ericsson on technical issues, and training new technicians. One of my achievements as a technical support specialist was my promotion as a Team Leader for Nokia Care I am highly computer literate (a certified Cisco Network Associate), with a good grasp in customer service in the BPO industry, knowledge in HTML/Wordpress and with excellent office skills. I am a fast learner, flexible, and can work on any given hour. I am newbie on online jobs but I believe I have the capability to get the job done. I always give my best in any work given to me as to exceed the expectations of my employer. I am looking for opportunity to work as customer service representative or technical support, virtual assistant, data entry or Wordpress administrator, administrative or office work, online marketing. I can either work on a part-time or full-time basis in any home-based work.

    $3.00 /hr
    0 hours
    0.00
  4. Elaine F.

    Elaine F. Agency Contractor

    Data Entry / Live Chat Support Specialist / V.A.- Admin. / Bookkeeper

    Philippines - Last active: 11 hours ago - Tests: 2

    Hardworking, dedicated and keen to details This is how I can describe myself in three words. I handled phone, e-mail and chat support jobs for the last 7 years. I also handled Quickbooks ( Intuit ) as a Level 2 Technical Support, helped customers with Accounting , as well as troubleshooting software application problems. Dishnetwork, AT &T Uverse, Phone , DSL , and Vonage , were some of the accounts I handled before.

    Associated with: Consultancy Manila

    $4.44 /hr
    1,041 hours
    5.00
  5. Sindhu P.

    Sindhu P.

    Data Entry/Email/Live Chat/Phone Support/Admin Support/Web research

    India - Last active: 1 day ago - Tests: 3

    Greetings! I am motivated and result oriented professional from India. Experience: 8 years of experience in customer service.data entry ,handling inbound and outbound calls, handling contacts through emails, live chat. Have worked for US & UK based clients as part of job. Skills: I am proficient in Microsoft Office (MS Word, Excel, PowerPoint) Data entry, Web research, Office skills, typing .Good written and spoken English, Quick learner. Can Multi-task. Given a chance would not disappoint you and will do the work with 100% dedication.

    $3.00 /hr
    0 hours
    0.00
  6. Oscar Santana

    Oscar Santana

    IT Support, customer support, Web and Wordpress Developer. DBA

    Venezuela - Last active: 14 days ago - Tests: 2

    I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

    Groups: Bluehost Developers and Designers

    $8.89 /hr
    1,586 hours
    4.93
  7. Christopher G.

    Christopher G.

    I.T Professional / Desktop & iOS Device Technician

    Philippines - Last active: 4 days ago - Tests: 13

    I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

    $5.00 /hr
    7,213 hours
    4.90
  8. Abegail Ponce De Leon

    Abegail Ponce De Leon

    Experienced Customer Service Specialist

    Philippines - Last active: 7 days ago - Tests: 5 - Portfolio: 1

    Thank you for viewing my profile. I'm a 24 year old professional with almost 5 years of Contact Center (BPO Industry) experience. With that experience I earned a lot of skills including virtual technical support where clients all in for help regarding their intermittent services, malfunctioning devices, deactivated accounts and any other technical dilema. I provide comprehensive instructions to fix all their concerns and make sure I reach the resolution and attain customer satisfactory results. Aside from the phone calls, I'm well equipped in chat support as well. I catered chat support to some clients who prefer chat conversations and assistance. Handling up to 2-3 chats at the same time and dealing with their concern in a very timely manner. I also experienced to be a Market Research Agent and conducted political surveys and interviews via phone call. My goal was to gather information from individuals and sum up the results as an unbiased poll to our clients. Aside from that, I also acquired customer service related and service activation experience for a Singaporean internet and cable service provider where I dealt with DHCP Server to activate the customer's services, afterwhich, I am also assigned to create a tickets for clients who had new connections or pending activations. Then by the end of the day, I send reports of all the resolved and unresolved cases. The reports are created in Excel sheets and sent using Outlook email. I'm currently working as Lead Generation Expert, calling leads of business entities throughout Canada. The nature of my job is to call insurance brokers, contractors or any financial companies and present our platform, send an email and set an appointment for a callback. Basically I generate leads for our clients, where they could use to present any product or services they have. In addition to that I also provide creative and reliable administrative services and I am used to work under tight deadlines and with less supervision. I have an enthusiastic demeanor and a fast learner. I'm more than willing to work for any projects you need assistance with.

    $10.00 /hr
    211 hours
    5.00
  9. Alan Schroeder

    Alan Schroeder

    Computer and Network Support Ticket, Chat, Phone, Social Agent

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 1

    Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

    Groups: Pro Customer Service

    $12.00 /hr
    62 hours
    5.00