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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 138 chat support projects are completed every quarter on Upwork.

138

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

4.57
Last updated: July 1, 2015
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  1. April P.

    April P.

    Admin Staff/Email Support/Chat Support

    Philippines - Last active: 6 hours ago - Tests: 6

    For almost five years I have worked as a Technical/Customer Support Representative for different line of business ranging from smartphones to an online selling site. I have handled different support roles such as voice, chat and email. Working in a call center or BPO industry helped me to easily adjust and to be flexible with different types of customers and situations. This molded me to become a better customer and technical support representative that can accommodate every customer’s non-technical and technical inquiry. Working in this type of industry did not only enhance my customer handling and time management skills but it also made me a quick thinker, multi-tasker and a more flexible person with a faster learning curve. And, for the last three years of being an active Home-based Customer Service Assistant acquired more skills like product listings and troubleshooting with different selling/merchant channel websites, basic HTML creation and editing; and, developed my skills in research and writing.

    $6.67 /hr
    6,219 hours
    0.00
  2. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Last active: 4 months ago - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  3. Nicomedes I.

    Nicomedes I.

    Chat Support /Customer/Technical Support Specialist, VA, WP admin

    Philippines - Last active: 11 days ago - Tests: 13

    For the last 2 years, I have worked as a Call Center Agent, after working as Technical Support Staff for 12 years. As a Chat Support Specialist in the call center industry, I have handled various US accounts like AT&T, eBay, and Clearwire. I have assisted customers with regard to their billing, payments, registration & password issues, complaints and disputes, shipping queries, troubleshooting and configuring their electronic devices, making sure that at the end of the chat, the issue or concern is resolved. I have worked as a Technical Support Specialist in Dubai, UAE for several years and my responsibilities include hands-on repair of smart-phones, ordering of spare parts, writing technical reports on product faults, communicating with corporate partners such as Nokia and Sony Ericsson on technical issues, and training new technicians. One of my achievements as a technical support specialist was my promotion as a Team Leader for Nokia Care I am highly computer literate (a certified Cisco Network Associate), with a good grasp in customer service in the BPO industry, knowledge in HTML/Wordpress and with excellent office skills. I am a fast learner, flexible, and can work on any given hour. I am newbie on online jobs but I believe I have the capability to get the job done. I always give my best in any work given to me as to exceed the expectations of my employer. I am looking for opportunity to work as customer service representative or technical support, virtual assistant, data entry or Wordpress administrator, administrative or office work, online marketing. I can either work on a part-time or full-time basis in any home-based work.

    $3.00 /hr
    0 hours
    0.00
  4. Elaine F.

    Elaine F. Agency Contractor

    Data Entry / Live Chat Support Specialist / V.A.- Admin. / Bookkeeper

    Philippines - Last active: 6 hours ago - Tests: 2

    Hardworking, dedicated and keen to details This is how I can describe myself in three words. I handled phone, e-mail and chat support jobs for the last 7 years. I also handled Quickbooks ( Intuit ) as a Level 2 Technical Support, helped customers with Accounting , as well as troubleshooting software application problems. Dishnetwork, AT &T Uverse, Phone , DSL , and Vonage , were some of the accounts I handled before.

    Associated with: Consultancy Manila

    $4.44 /hr
    998 hours
    5.00
  5. Oscar Santana

    Oscar Santana

    IT Support, customer support, Web and Wordpress Developer. DBA

    Venezuela - Last active: 7 days ago - Tests: 2

    I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

    Groups: Bluehost Developers and Designers

    $8.89 /hr
    1,586 hours
    4.93
  6. Christopher G.

    Christopher G.

    I.T Professional / Desktop & iOS Device Technician

    Philippines - Last active: 1 day ago - Tests: 13

    I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

    $5.00 /hr
    7,181 hours
    4.90
  7. Abegail Ponce De Leon

    Abegail Ponce De Leon

    Experienced Customer Service Specialist *Superstar Only*

    Philippines - Last active: 6 hours ago - Tests: 5 - Portfolio: 1

    Thank you for viewing my profile. I'm a 24 year old professional with over 4 years of Contact Center (BPO Industry) experience. With that experience I earned a lot of skills including virtual technical support, conducting surveys and interviews via phone, customer service related skills and service activation. Most of my work experience was with AT&T. I'm well equipped in chat support as well. Handling up to 2-3 chats at the same time and dealing with their concern in a very timely manner. I'm currently working as Lead Generation Expert. Calling leads from business entities throughout Canada however it is not a virtual job. In addition to that I also provide creative and reliable administrative services and I am used to work under tight deadlines and with less supervision. I have an enthusiastic demeanor and a fast learner. I'm more than willing to work for any projects you need assistance with.

    $10.00 /hr
    211 hours
    5.00
  8. Alan Schroeder

    Alan Schroeder

    Computer and Network Support Ticket, Chat, Phone, Social Agent

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 1

    Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

    Groups: Pro Customer Service

    $12.00 /hr
    51 hours
    5.00
  9. Qiana J.

    Qiana J.

    Talented Customer Service Email Support and Adminstrative Professional

    United States - Last active: 6 hours ago - Tests: 11 - Portfolio: 1

    As a Talented Customer Care Professional, I always go the extra mile to support my team and clients. My skills range from Zendesk, Email Support, Internet Research, Quality Assusrance, Call Scoring, MS Office Suite, Google Docs, Citrix and a host of many more. Along side my skills I am adaptable and have the eagerness to learn new programs easily. Over the last 10 years I've developed experience in the customer service and data entry oriented office environment, with 6 years of working at home experience. Working from home has helped me hone my talents of being self-reliant and disciplined to handle duties without micro-managing. I embody a comprehensive amount of knowledge and experience in customer care and tech support - through online channels of email, ticket, chat and phone support. I enjoy taking on new challenges. Also I'm flexible, a team player, dedicated, can work under pressure and possess a positive can do attitude. I have a knack for following written instructions, guidelines, performing tasks with precision and accuracy no matter how simple or complex they are. I work in an office with closed doors free of distraction when working for clients. This helps me to give my undivided attention to the client and task at hand. Strong customer service skills and work ethics are in my blood.

    $17.78 /hr
    2,637 hours
    4.07
  10. Butz Canete

    Butz Canete

    VIRTUAL ASSISTANT, CSR, DATA ENTRY, TELEMARKETER, APPOINTMENT SETTER

    Philippines - Last active: 6 hours ago - Tests: 7

    I'm looking for an opportunity where I can utilize my skill sets that I've garnered through the years working as a Customer Service Representative through several Business Process Outsourcing Companies. I've been handling accounts through customer service like Straight Talk, Charter Communications, and Comcast. I'm calibrated as to how this industry works; I'm also flexible as far as what type of job i will be assigned to. I’m a driven person. I will fulfill assignments that is expected of me. I’m also very trainable. Give me a task and I will give my 100% to accomplish it accordingly. I hope that I'll be beneficial to any organization that will see me as an asset and continue to have a long lasting and fruitful business relationship.

    $4.00 /hr
    3,654 hours
    5.00