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Complaint Management Job Cost Overview

Typical total cost of Upwork Complaint Management projects based on completed and fixed-price jobs.

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Time needed to complete a Complaint Management project on Upwork.

Average Complaint Management Freelancer Feedback Score

Complaint Management Upwork freelancers typically receive a client rating of 4.45.

4.45
Last updated: August 1, 2015
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  1. Cjeah Fernando

    Cjeah Fernando

    Customer Service | HR Coordinator | Data entry | Virtual Assistant

    Philippines - Tests: 4 - Portfolio: 1

    I have 6 years experience in Customer Service. In oDesk, I want to establish a career in customer service support (voice or non-voice), data entry, administrative work, recruitment and as a virtual assistant. I can do different types of administrative work like researching, data mining , and others. My goal is to provide my clients 100% quality work that will lead to satisfied clients and a good relationship with them. I would like to make use of my craft and skills to be known as a good contractor and someone dependable and reliable. To gain more knowledge through experience and make me a more professional individual. Honesty, patience, hardworker, responsible, excellence and quality work are just the few words I keep in mind each time I work on something. I possess extensive experience in Customer service, I am diligent, target-centric and result-oriented, I am efficient in sorting out instantaneously all kinds of service and products needs of the customers.

    Groups: Pro Customer Service

    $6.67 /hr
    4,316 hours
    4.80
  2. Andrea B.

    Andrea B.

    ShanePro

    Jamaica - Tests: 6

    Over 15 years, I have worked most positions within the sales division of the auto industry. I appreciate greatly the concept of deadlines and maximizing each opportunity. My sales and customer service abilities deliver exceptional work in a timely manner. As a business manager I have honed expertise in the area of loan assessment, selling various auto or loan related coverages,document verification, contract compliance while all the time pleasing the customer. A sense of humor, a wide range of customers, personalities and cultures, plus my own caribbean background has inspired my creative writing and taught me exceptional patience. If you are looking for spicy creative writer, you are looking at a very powerful source. I have been consistently successful in raising the bar on the customer service index which is calculated from direct customer reviews. My telephone,written and interpersonal communication skills rank as excellent and deliver the required results. Yours sincerely Andrea B.

    $16.67 /hr
    380 hours
    5.00
  3. Ellen B.

    Ellen B.

    VA Specializing in Social Media Management

    United States - Tests: 7

    I have been a Virtual Assistant and Social Media Manager for nearly 3 years. I have been the Administrative Assistant to the CFO of a large oil corporation in the past. I have nearly 8 years of direct customer service experience as well as extensive knowledge in conflict resolution and customer retention. I have also done ghost writing, original content creation (both writing and graphic design) as well as much, much more. I have a considerable amount of experience with many different platforms and applications. I am proficient on both Microsoft & Mac OS, experienced in all Office Applications as well as the Adobe Creative Suite. I have a passion for helping others to build their business to be successful and I believe I do that by being available, interested and engaged with you and your industry. I can take many of the montonous tasks off your plate so you can focus on bigger picture business and product development. I would love to connect with you and see how I can help you to build your business and balance life and work. Feel free to contact me via oDesk, and if you would like to see some of my work, content or services, visit my website at www.ellenbarcher.com. Thank you.

    $13.33 /hr
    88 hours
    5.00
  4. Charlene B

    Charlene B Agency Contractor

    Operations manager and Customer service expert

    Philippines - Tests: 3

    To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

    Groups: Pro Customer Service

    Associated with: TRISIS Contact Solutions

    $12.22 /hr
    3,855 hours
    5.00
  5. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,438 hours
    5.00
  6. Laurence dan B.

    Laurence dan B. Agency Contractor

    Email Handling,Customer Service, collections, mangement, training,

    Philippines - Tests: 5

    I have been in customer service for 10 years. I started in 2002 and my experience, played a vital role on my goal. I was a part of the Training team, a Manager and a Customer Support Representatve. I understand the vital role of training the agents in any operations of a business. This is what I have taken part in the years I have been in the business. To know what you can about what you support and to always go an extra mile for the customer.

    Associated with: TRISIS Contact Solutions

    $12.22 /hr
    722 hours
    4.60
  7. Michael Roy Ayala

    Michael Roy Ayala

    Experienced Team Leader for Customer Service, Sales and Back Office

    Philippines - Tests: 2

    Ten years of solid working experience in the field of Customer Service, Sales and Back office, demonstrating a wide range of competencies in strategic and tactical roles, as well as leadership responsibilities. Proficiencies include extensive sales and customer service (call and email/chat support), Healthcare and Insurance products, strong communication skills, people management and talent development, global sensitivity through working in an environment of diverse cultures, strategic planning, versatility and change management. Experienced in: • Operational Excellence: Part of the team who oversees compliance of each program in terms of OPEX in Accenture. • Team Management: Handled several teams in both sales – inbound and outbound, customer service - handling phone calls and chat support, back office – data entry, validations and adjustment, background investigation. • Training Support: Conducted several sales training to enhance team’s sales performance to ensure that sales target will be achieved consistently. • Program Management: Organized and led successful project events, employee engagement programs, rewards and recognition activities, marketing initiatives and climate surveys • Business Development: Experienced in working on process migration which involves process documentation, overseeing teams both onshore and offshore, coordination with onshore managers to ensure that SLAs are consistently met for both productivity and quality.

    $7.78 /hr
    643 hours
    0.00
  8. Angelyn C.

    Angelyn C.

    Administrative Assistant, Virtual Assistant, Customer Care Asscociate.

    Philippines - Tests: 3

    A Registered Nurse. I've worked in Dubai for 1 year as an Administrative Assistant. I provide assistance to staff in handling special projects,managed the booking for Hotel & Air ticket, I'm responsible to make the payslip and I also act as an accountant. Prior to that, I also worked in a Call center Company as a Customer Care Associate for almost 2 years. I've research problems, answer questions and offer solutions. Handles a lot of phone calls and spends time entering data into a computer. Some requests are handled through e-mail. WIth in 6 months of working there, they appointed me to be the POC (Point of Contact) in the account. I'm the one who's responsible for Supervisor Call. We also do upsell. Here are my qualifications:  Knowledgeable in using MS Office(Word, Excel & Power point)  Can work with minimal or no supervision.  Relates well to people.  Quick Learner.  Organized.  Trustworthy and reliable

    $4.44 /hr
    31 hours
    0.00
  9. Stacy Sem

    Stacy Sem

    IT Business Analyst, Multilingual Project Manager

    Ukraine - Tests: 2 - Portfolio: 3

    Analyst/manager, possessing overall 7 years of experience. Experienced in delivering 27+ projects involving: Business process modeling and improvement, Data gathering and analysis, KPI definition and extraction, Elaboration of knowledge base articles, Delivering trainings to partners and customers. Interested in delivering great projects, exploring new domains and enhancing own proficiency in various analytic and management knowledge areas. Languages: English (Advanced), German, Russian, Ukrainian.

    $11.11 /hr
    0 hours
    0.00