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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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CRM Job Cost Overview

Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

Upwork CRM Jobs Completed Quarterly

On average, 153 CRM projects are completed every quarter on Upwork.


Time to Complete Upwork CRM Jobs

Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Mary joy S.

Mary joy S.

Data encoder/Web Researcher/CRM/Data base/Wordpress

Philippines - Tests: 2

Here are the list of the things that I can help you with. Data entry Web researching CRM Data base management Wordpress content management Diff: MS applications Basic SEO/Backlinking I can also type 75+ words per minute You can be assured that every job will be finished accurately and in a timely manner.

92% Job Success
$3.33 /hr
2,913 hours

Md Altuf Uzzaman

Md Altuf Uzzaman

SEO | SMM| Link Building| Bookmarking| Pinging

Bangladesh - Tests: 3 - Portfolio: 68

Hi! I am Altuf Uzzaman, ready to work for you. My goal is achieving my clients satisfaction and i believe, this satisfaction will build up my career on odesk . Yes…., I am new on odesk but not new in SEO world. I will do the SEO (Off Page) only in the White Hat method. I abidance sincerity, honesty, responsibility, hard-working, self-confident and a dweller of internet. Why I started Freelancing by leaving traditional job ? After completing my Higher Secondary Education I joined in a job at Navana Group as SEO Professional and then I got the real taste of SEO but there was no freedom in the company and I like to work with freedom. Then I leaved the job and started my study on SEO at Outsourcing Institute Chittagong for more knowledge for six month. Freelancing jobs has a freedom, so I came here to build up my career and to work with emancipation and liberty. My preparation & guarantee for you : + I have completed my Diploma on Advanced SEO at Outsourcing Institute Chittagong for six months. + I also completed my Diploma on Microsoft Office (Word,Excel,Access,Power-point) and on Networking at Edunas BD Limited for six months. + I know all the condition of Google Panda and I will maintain the condition, so that Google Panda do not hit my clients web site. + I know all the condition of Google Sandbox and I can recover any site so fasty. + My previous professional experience as a SEO professional & marketing executive will help me more to overcome any challenge. + Further I feel confident about my work, because I worked under sub-contract with many top level freelancers on SEO. + I can give you guarantee about your work from this sense that if I fall in any problem then there is a Strong Supporter Team behind me of Outsourcing Institute to help, because I am a life time member of Outsourcing Institute. + I can give you surety for top ranking of your site in google, aol, bing etc. + I can make large numbers of potential customer/visitor within the given time because I know the strategy to motivate them and I can understand the psychology of customer. + You can also see my portfolio project in my profile of my specialized working area. My service for you where I am specialized : 1. Total Off page SEO 2. Search engine marketing 3. High PR site link building 4. URL collecting by software/by manually 5. Advertising 6. Blog posting and commenting 7. Forum posting and commenting 8. Article writing/spinning and submitting 9. Answer submitting 10. Bookmarking 11. Pinging 12. Search engine indexing 13. Google indexing 14. Directory submitting 15. RSS submitting 16. Press release 17. Quality backlink create 18. Link exchange 19. Quality lead generation 20. .gov & .edu link building 21. You-tube link building 22. Web 2.0 link building 23. Anjela & paul link building 24. 25. Social media submitting 26. Business network submitting 27. Keyword research 28. E-mail marketing with mailchimp 29. Social media marketing 30. Proof submitting 31. Facebook marketing & like 32. Creating fan page/group (Facebook) 33. Twitter marketing 34. Virtual assistant 35. Internet marketing 36. Do follow/No follow link 37. Internal/External link 38. Inbound/Outbound link 39. Targeting customer 40. Motivating customer 41. Google advance search 42. HTML 43. Simple data entry 44. Capcha entry 45. Data collection 46. Data mining 47. Data scraping 48. Data processing 49. Data research 50. Data convert 51. Magento data entry 52. BPO data entry 53. Data entry in e-commerce site 54. Data entry in CRM software 55. Data entry in ERP software 56. Sign up job 57. Form fill up job 58. Blog site create and design 59. Google panda 60. Google sandbox 61. Google penguin 62. Google map marketing 63. Google calendar 64. Google docs 65. Google translate 66. Google reader 67. Google books 68. Web research 69. Copyscape/Duplychecker 70. Website monitoring 71. Information search 72. Image search 73. Creating account in any websites 74. Marketing promotion 75. Marketing strategy 76. Market research 77. Microsoft office 78. Anchoring text by keyword 79. Using Spinner chief, Xrumer, Zenno poster, Scrapebox, Team viewer etc. 80. I am also well known with such kind of words- ROI, API, HTML, XML, SERPs, OBO, IP, PVA, BPO, CMS, JOOMLA, WORDPRESS, MAGENTO, PPC, PPA, PPI, AA, VA, ASAP, NDA, PM, CSV FILE, STUFF, PLAGIARISM etc. Eventually, I am referring a thing that if u wants to justify me more, than you need to work with me. I am again ensuring you that you will get the maximum fruitful output from me of your project/work. I am energetic, dynamic, rational, challenging, self-motivated and updated with all the new change. Thank you!

$3.00 /hr
7 hours

Cathline C.

Cathline C.

Customer Service Consultant

Philippines - Tests: 1

Working as one of the top performer in an Australian account under a Residential Sales and Billing Department.Being a consistent number 1 from February ,2011 up to present in call handling with an Average Handling Time of 328 minutes up to less than 400 minutes every month.In addition,was able to work in one of the biggest and top bank in the USA In addition,I know how to use Zendesk and can manage to answer tickets.

$5.56 /hr
0 hours

Rafiza I.

Rafiza I. Agency Contractor

Web Research Expert || Virtual Assistant

Bangladesh - Tests: 5 - Portfolio: 3

I am eager to help you succeed! Over the last five years, I have successfully applied my wide range of skills and experience to all aspects of Business Management and Marketing. My strong work ethic and ability to get things done make me a natural team leader as well as a valued colleague and mentor. Since 2008, I have focused on Internet Marketing and Social Media, and how to apply it to marketing for both local and global businesses. My core proficiencies extend into Business Communication, Marketing (both Traditional and Internet), Sales, and the practice of Public Relations. I am more than ready for the opportunity to help you and your business succeed online in all areas. Please don't hesitate to contact me right away with any of your consulting or business needs. Thank you for taking the time to visit my profile, I look forward to hearing from you soon!

Associated with: BDWebCreative

63% Job Success
$5.00 /hr
174 hours

Joanne v. B.

Joanne v. B. Agency Contractor

Data Entry Expert & Lead Generation Specialist

Philippines - Tests: 11 - Portfolio: 17

Awarded as Odesk Top Rated Contractor with 100% job success. As marketing professional with 6 years of experience and a proven track record of success. I am confident that my background makes me a perfect fit to play a key role with any company. I have excelled in working effectively with a wide variety of clients in order to complete projects successfully and achieved measurable results. I am experienced in email marketing, social media marketing, lead generation, web research, data conversion, account management, online marketing etc. I believe that I can be a great asset to the company by applying the methods I've learned in the past. I can do whatever is necessary to help you out with your business. I am a strong communicator, strategic planner, and problem solver, and I am quick to learn and apply new professional skills in fast-paced environments. "Be bold in your decision but remember, choose wisely". :)

Groups: Bluehost Developers and Designers

Associated with: Oozing Ideas Agency

84% Job Success
$8.89 /hr
8,799 hours

Sayed ahmed S.

Sayed ahmed S. Agency Contractor

Real Estate Agents' Associate,Transaction Coordinator,CRM,KW,CB,SMM

Bangladesh - Tests: 5 - Portfolio: 8

"Giving the best REAL ESTATE related services to my clients and gain the ultimate goal of the project" - By taking this motto I joined oDesk as a Real Estate Professional and serving Real Estate Agents, Brokers and Investors of USA. My profile shows you how much success I am. I'm a REAL ESTATE background VA with a set of Unique Skills & Efficiency. I'm experienced in working with several REAL ESTATE Agents of KW, Re/max, Century 21st, Coldwell Banker and individual Investors of USA. My past clients are: ** Real Estate Investment Analyst - Datico Properties (Barb Eichlin) ** Real Estate Demographic Analyst - Thomas Allen Real Estate of Texas ** Real Estate Investor Assistant - Broc Global Inc (Santee, CA) ** Real Estate Agent's VA - KW Luxury International Realty (Karen Hungate, San Diego, CA) ** Transaction Coordinator - Keller Williams Frisco Stars (Joe Guerrero, Dallas, TX) ** Social Media Manager - Brecker Realty (Michelle Brecker, Houston, TX) ** VA of Real Estate Broker House - Affordable CR Realty (Ricardo Centeno, Jaco, Costa Rica) For your consideration I've added portfolios of those works. I want to express my experiences and skills in a nutshell below. Transaction Management: ** Tracking deadlines, checking checklist documents, Electronic signatures, Completing documents perfectly. Listing and sales documentation and ensure those docs be uploaded in time. ** Dotloop, Docusign, Skyslope, Paperless Pipeline etc. Transaction management system. ** Communicate with the parties- buyer, seller, agents, inspectors, brokers and get the tasks done in time. Lead Management: ** Setting up email campaigns, DRIP campaigns, nurturing leads, follow up through email, social media mobile etc. ** Follow up leads via ICW, set up market insider, set up listing alerts and tracking the old leads. ** Market leader, Top Producer, Tiger, Zoho, Podio, Movoto, Realty Juggler and so many CRM software expert. Marketing Management: ** Creating Flyers and other marketing materials, expert in Adobe Photoshop and MS Publisher ** Social Media Marketing, Branding, Optimization and Social Media engagement Writing: ** Expert in creative, Thematic, Newsletter, Website content etc. writing. Other Miscellaneous Tasks: ** Lead Generation and Process through phone calling, Web Researching, Directory searching and Social Media ** MLS, FSBO, HUD, Trulia, Zillow etc listing search, Foreclosure/Short Sale, COMPS calculating ** Craigslist, Backpage etc site add posting and finding CASH BUYERS from classifieds & Social Medias and negotiate with them ** Sendgrid, Mailchimp, AWeber etc email service provider (sending email without spamming). ** Email Response, Email Marketing, Online Marketing & Optimization ** Facebook, Twitter, LinkedIn, Instegram, Pinterest, Google + etc Business Profile maintenance & Posting with using several tactics for receiving highest traffic ** Promotional REAL ESTATE Video making and posting them to Youtube and Manage Youtube channel ** REAL ESTATE Website, Blog, Article & Content Writing. Newsletter, Creative & Thematic writing My skills are: ** Creative BLOG & ARTICLE WRITING for Websites, Blogs etc. ** SEO friendly CONTENT WRITING ** Optimizing the Social Medias and get the best response from those be using #hashtags, keywords ** Quick Web Research and Data Entry ** Skilled in MS Office 2007 ** Virtual Assistance, Personal Assistance and any type of Administrative Support for REAL ESTATE ** Quick Learner, Organized, Goal Oriented, Self Starter, Problem Solver and Punctual ** Excellent Verbal and Written communication skills through English As a professional REAL ESTATE VA, I always want to be a part of my clients' success. I believe my honesty and commitment to work and other skills and experience will help my clients to gain their utmost goals. Thanks Sayed

Associated with: V-MATE

73% Job Success
$3.50 /hr
662 hours

mukesh kumar

mukesh kumar Agency Contractor

SEO(Eng or non Eng.) | SMO | Wordpress | eCommerce | Big Commerce SEO

India - Tests: 5 - Portfolio: 7

6000+ oDesk hours | SEO (On-Page & Off-Page) | SMO | Panda-Penguin Recovery | WordPress | eCommerce | Big Commerce SEO I am optimizing the websites from last 5 years and provides clients top Google ranking and their desired results via white hat SEO. It is not any issue that your website is in English or any other language. I am offering my best SEO services for non-English sites like German, danish, dutch etc. I am providing SEO services in US, UK and European based clients. Serving our valuable customers with our best White hat SEO services. I have experience of all SEO tasks either On-page or Off-page. Complete On-Page SEO services with best Keyword Research with low competition and high search count keywords to get more organic traffic. I have deep experience in finding best keywords from untapped or deep niche related to site for meta tag optimization. Use best Link building techniques in Off-page SEO to create backlinks. Link building from high PR authority sites from relevant pages with unique description. Aware of Google latest SEO algo panda and penguin updates and obey all updates in SEO. SMO from popular social media channels like Facebook, Twitter, LinkedIn, G+ and Pinterest to increase social reputation. Deep experience Magneto site / eCommerce / Big-commerce and WordPress web design and SEO services. Knowledge of WordPress sites SEO, web design with desired layout and adsense enable widgets, Uploading all SEO plugins.Great experience of content optimization with the helpful plugin like SEOPressor, Yoast and easy wp seo tool. I am sure to provide each post or page optimization score more then 90% with keyword density 2-4% Complete Magneto site / eCommerce / Big-commerce store sites optimization. Contact to get complete SEO solutions and get real Organic traffic to change your website traffic into sell or income.

Associated with: seo experts

94% Job Success
$8.00 /hr
6,179 hours

Imad U.

Imad U. Agency Contractor

eCommerce, Online Stores, Admin Support, Real Estate, Web Research

Pakistan - Tests: 4 - Portfolio: 19

Imad here from Pakistan, looking for a position where my skills and experience will be an asset to the growth and profitability of my respectable clients. I am here to help my clients by providing excellent Administrative Support and Quick Turnarounds. I am a fast learner and can learn new work environments and skills quickly. My Areas Of Expertise: 1-Data Entry. 2-Web Research. 3-Web Scraping, Data Gathering. 4-Product Handling/Uploading. 5-Real Estate. 6-CRM Data Base Management. 7-VA Support. 8-All Other Administrative Support Tasks. Expanded View of My Skills: *DATA ENTRY: Online/Offline Form Filling, MS Excel/Word Based Data Entry, PDF To Excel/Word Conversion, Copy-Paste, Web-To-Web Data Migration. *Web Research: Specific Content, Contact Details of Companies/People, Market Research, Prices of Products. *Web Scraping, Data Gathering: From Google, Yellowpages, Yelp, Manta, Specific Online Directories, LinkedIn, Social Networking Sites, Classified websites and others. *Product Uploading/Importing: Manually on different online stores' interfaces including BigCommerce, Shopify, Volusion, Magento, OpenCart, FastShoppingCart, 1ShoppingCart, ZenCart, OsCommerce and others. CSV/XLS/XLSX product Uploads/Imports and Data Feeds on these online stores as well as Ebay and Amazon. Creating product variations for both direct and CSV/XLS Data Feed product uploads. Ebay Turbo Lister experienced. I also have an extensive experience of uploading hundreds of products to Sears Marketplace ( I am also proficient with uploading Jewelry Products to different online stores. I have worked with 2 US based well reputed and big online stores to upload their products online, during which I have learned a lot about Jewelry Products, Classes and Specifications. I am familiar with uploading different kind of Jewelry Products with their correct attributes, variations and other information. *Real Estate: Researching Real Estate Properties Online including HUD and non-HUD according to given specific criteria, Checking Physical Condition, Damages, Repair Estimates, Researching Real Estate Brokers/Agents and their Contact Details and Email Addresses, Submitting Offers based on and calculated according to given criteria, Creating and Managing Huge DataBases to track Properties. Proficient enough with using following websites: Postlets, Zillow, Homes, Hudhomestore, Realtor, Trulia, Classified sites and other Real Estate Broker Websites. *Virtual Assistant Support: Can provide any type of VA support specially in administrative field including the tasks listed above. Software/Programs I am Proficient with: *MS Office Suite(Excel, Word, Powerpoint, Access) *Creating/Editing PDFs. *Google Docs, Google Spreadsheets. *Basic Image Editing using Adobe PhotoShop and Windows Paint. *Windows based applications/software. *Skype, Gmail, Dropbox and BaseCamp. *Have a typing speed of 45-60 wpm. I also have a will to gain experience and improve my skills with CRM DataBase Management. I am currently trying to learn CRM using internet and I am also ready to get little training and support to become familiar with CRM and then, I can provide perfect and quality outputs to my clients. I currently have knowledge about SugarCRM, Vtiger and Salesforce. I still can provide assistance with Handling, Transferring and Managing CRM DataBases. I am available on Skype and Gmail several times a day on regular basis for communication and discussing projects. Thanks and Best Wishes to your Business....

Groups: BigCommerce, Bluehost Developers and Designers

Associated with: Ackronym Inc. Agency

$7.78 /hr
248 hours

Conchita B.

Conchita B. Agency Contractor

Virtual Assistant/ Customer Service Representative/ Retention/

Philippines - Tests: 3 - Portfolio: 1

I worked as a Customer Service Representative in a Retention Department. I used an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. I understand the impact of attitude in handling calls professionally, i also effectively deal with job stress, angry callers, and upset customers. Using the most appropriate way to communicate with different behavior types on the telephone. Applying the elements of building positive rapport with different types of customers over the phone, proper telephone etiquette to satisfy various customer situations, appropriate actions to effectively control a telephone call and last but not the least meets commitments to customers.

Associated with: TaskBar Solutions, Elixir Virtual Services

71% Job Success
$4.44 /hr
249 hours

Aklima Akter

Aklima Akter Agency Contractor

Web Research, Data Entry, VA, Email Marketing, Product Listing

Bangladesh - Tests: 12 - Portfolio: 7

Hello, I am a full time professional freelancer at Upwork. I am always ready to work for 7 days in a week. It is easy to me for working with your required time. I am a fast learner and I pride myself on my accuracy, efficiency and reliability. I always try to maintain quality of my task. I am develop my career as an independent professional freelancer. Meanwhile, I am an expert in several sectors. They are: Web Research, Data Entry, Lead Generation, Email Marketing, SMM, VA etc - I am a details oriented Web Researcher. I follow directions and very hard working. I can put the yields to Google Docs, Excel Spreadsheet. I have highly experienced in Data Entry. I am an honest freelancer and highly focused on meeting the deadlines. I always try my level best to maintain quality & accuracy of may task. I am very much focused on the clients needs and requirements. I hope to get a great platform for working here at Upwork. Thanks.

Associated with: ExceloDesk

92% Job Success
$3.33 /hr
1,126 hours