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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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CRM Job Cost Overview

Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

Upwork CRM Jobs Completed Quarterly

On average, 153 CRM projects are completed every quarter on Upwork.


Time to Complete Upwork CRM Jobs

Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Sheila marie M.

Sheila marie M. Certified System Administrator

Philippines - Tests: 2 - Portfolio: 2

I started my passion in Salesforce for almost 3 years back. It all begun, when I joined a Salesforce vendor company that caters Support for Salesforce customers. Yes I was part of technical support. When I realized that I need to grow my career, I decided to get out and look fpr opporunity outside. So I became a freelancer, providing the best service I can give to my clients. Sharin_the knowledge I learned and skill I gained in Salesforce. When I was in technical support, I encountered different types of Salesforce queries/issues. My expertise lies in configuration, customization and automation (Formula, Workflow, assignment rule,, etc). Through the years I was able to gain my knowledge in maintaining data quality (importing records, updating , exporting,, etc). Analyzing companies revenue, pipeline reports and dashboards, forecasting. My tenure in this industry has moved my career to the next level, when I started doing migrations of databases. I was able to maintain the certifications I had in Salesforce. Just recently I took my maintenance certification for Dev 401.

100% Job Success
$11.11 /hr
230 hours

Zeeshan Ahmed

Zeeshan Ahmed Agency Contractor

Dynamics AX 2012 Expert Developer

Pakistan - Tests: 4 - Portfolio: 6

An experienced Dynamics AX 2012 Technical Architect and Developer having 8+ years of experience on Dynamics AX implementation, customization and development. Had done number of implementations of Dynamics AX 2009 / 2012 and CRM for different business sectors like Real Estate, Internet Service Providers, Engineering, and Transportation. Also have International experience of working with the clients in Middle East, USA, Canada, Australia and UK. Technical expertise 1. Installation and Configuration 2. Developing new modules or business process in Dynamics AX 3. Designing new workflows and SSRS reports 4. Enterprise portal development and Enhancements 5. Dynamics AX integration with 3rd party applications Functional Expertise 1. Project / Service Accounting 2. Financials 3. Trade & Logistics Also have expertise on Dynamics CRM 4.0 / 2011 / 2013 , SharePoint and ASP.NET development.

Associated with: Dynamers

73% Job Success
$33.33 /hr
335 hours

Chamille A.

Chamille A.

I Can Get It Done

United States - Tests: 4 - Portfolio: 1

I am an experienced Saleforce.Com Certified Administrator (2008,2012) I also love data entry, database administration, customer service and writing. My Type A personality makes my work virtually error free and my attention to detail and ability to multitask make for great work done quickly. I am also a beginning developer learning HTML, CSS AND Javascript.

$16.00 /hr
5 hours

Christopher G.

Christopher G.

I.T Professional / Desktop & iOS Device Technician

Philippines - Tests: 13

I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

84% Job Success
$5.00 /hr
7,306 hours

Le cecile D.

Le cecile D.

Excel Expert/Marketing Analyst/Data Encoder

Philippines - Tests: 5

I am a Marketing analyst with over a year experience in the field and with over 4 years experience total being a workforce analyst. Anxious to provide service in statistical analysis and other areas such as data analyst and customer service and support. I am currently working as a Marketing Analyst Supervisor and have a previous experience as workforce analyst, specifically working on schedules, and data analysis. I have an advance proficiency in MS Office especially Excel. I have experienced using the following CRM; Salesforce Oracle Incontact

100% Job Success
$7.78 /hr
2,329 hours

Gyanendra Kumar

Gyanendra Kumar

PMP, Six Sigma Green Belt

India - Tests: 2 - Portfolio: 2

Certified Project Manager (PMP) with over seven years of experience and progressive leadership in one of the largest IT firm in India. Full exposure to both the Public and Private sectors including IT, Telecom, Banking, Finance, Government & Defense. I write technical proposal, project implementation plan, business plan, market strategy, whitepapers and related articles. Six Sigma Green Belt with proficient in Agile, Earned Value Management, Capital Planning, CPIC, Strategic Planning, Budget Analysis, and Risk Assessment. Expert in Enterprise Managed Services, Cloud Infrastructure, IT Security & RFID implementation. Additionally certified as Lead Implementer for ISO 9001:2008, AS9100:2009 and ISO/IEC 27001:2005 as well as certified lead auditor for ISO 14001 and ISMS consultant. ########################My Offerings:########################### RFP & PROPOSALS '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * RFP/ RFI/ EoI preparation * RFP / RFI / EoI Response preparation * Consultancy to Banking, Finance, Government & Defense Sectors * Commercials & Budgeting * Grant Writing Proposals * Business Planning * Technical Writing PROJECT MANAGEMENT (Banking/ Finance/ Telecom/ Govt./ Defense) ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * Team Building with JD preparation * Technical Interviews for Recruitment * High-level/ Low-level Designs * Budgeting * Planning/ tracking/ dashboards preparation * Team reviews CONSULTANCY ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * ISO implementation * Industrial Management Practices * IT Security Policies * Business Process Standardization * NMS/EMS tools stack of IBM / HP / BMC * Transaction Monitoring Middlewares * ERP/CRM Consultancy ERP-CRM-ACCOUNTING PLATFORMS '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * OpenERP * Adempiere * Openbravo * SugarCRM * SalesForce * ZOHO * Tally * GnuCash * Quickbooks BRANDING & ADVERTISING ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * Product Marketing * Powerpoint Presentations & Demo * Advertising Campaigns * Marketing Videos using camtasia * Technical Writing * Datasheets preparation * Market Research * Product Reviews * Article Writing * Blogs & SEO

78% Job Success
$38.89 /hr
440 hours

Valery P.

Valery P. Agency Contractor

PHP / ExtJS / Web Developer / Zend Framework

Belarus - Tests: 3 - Portfolio: 31

Open to relocation to Europe for a long-term contract. More that 9 years, I participated in many projects with different programming languages, such as Java, PHP, JS, Delphi, C#. Developed and improved many websites, programs, and CMS systems. Also worked on development of few CRM systems. My primary skills: - Operating systems: Windows (all), Linux (Gentoo, Ubuntu, Debian), MacOS. - Programming languages: PHP, JavaScript, SQL, Java, UNIX Shell scripts, HTML, CSS, XML. - Frameworks: Zend Framework, ExtJS 3, ExtJS 4, Phalcon PHP Framework, JQuery, Google Maps API. - Databases: MySQL. - Technologies and tools: JPA, Hibernate, JPQL, RabbitMQ, Maven, GIT, Kount API, Google Maps Distance Matrix API, PayPal API, Fidelity API, USAePay API, API, Froogle API, UPS API, JSON, AJAX, Hadoop, Hadoop MapReduce, HDFS, Hadoop Fair Scheduler, WebDAV, Hibernate, Spring, Apache, CVS, SVN, Tomcat, JBoss, GMF, EMF, DITA, Apache Servicemix, Apache Axis2, SOAP, TestNG, JUnit. - Network and Server: Microsoft Network, XAMP, LAMP, Linux, TCP/IP protocols stack, FTP & HTTP protocols, Active Directory. - Other expert knowledge: PSD to table less and valid DHTML, distributed computing, huge data processing, Eclipse programmer (Plugins, UI, OSGI). - Computer Application: IntelliJ IDEA 14, Adobe Photoshop CS4, Navicat 11, Zend Studio, Eclispe. I like to participate in new projects, especially those ones which allow me to research new technologies and learn new tricks. Now I'm working with solutions for managing big datasets, ecommers, shopping cart, social engine, payment systems, supporting web sites... Looking for long term partnership. Please take a look on portfolio and work history. Thanks.

Associated with: Inquiry Tomorrow inc. Agency

95% Job Success
$40.00 /hr
8,094 hours

Konstantinos Paraskevopoulos

Konstantinos Paraskevopoulos Agency Contractor

vTiger CRM ERP Expert

Greece - Tests: 1

I am an Internet Technologies and Software engineer, specializing in Vtiger CRM / ERP planning, development and implementation. My 8 years experience in Internet Technologies and 5 years focusing on vtiger allows me to implement any vtiger customization. I have implemented various integration projects of vtiger with 3rd party applications using WebServices, such as Joomla, Jomres, Wordpress, Virtuemart, OsCommerce and more. The strong background on business process re-engineering and business process integration allows me to easily understand the business needs on their CRM / ERP application to ensure the customization success. In the past 5 years i have worked with various companies in different industries around the world to help the design and the implementation of their CRM / ERP systems. Integrating their individual business processes to the vtiger platfrom, i have developed many modules for vtiger in order to "digitilize" companies specific processes and workflows to Vtiger platform. My philosophy for CRM / ERP systems is summarized in the following principle: "You cannot manage something that is not measurable". Towards this principle i assist my clients develop a system where they can track down all the information flow produced by their business processes and also the tools to streamline them, providing all the necessary information (BI) to the right department / user. I enjoy helping companies create their own tailor-made software that reflects their real needs, allowing the business to effectively utilize their resources and automate trivial processes thus saving time and money, that they can invest in growth (that is after all what software can provide time / money).

Associated with: Target Integration Ltd. Agency

95% Job Success
$100.00 /hr
284 hours

Anindya D.

Anindya D.

Website and CRM development

India - Tests: 2

To give customer satisfaction by quality work

$11.11 /hr
28 hours