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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Sheryl P.

    Sheryl P. Agency Contractor

    Customer Service Support+Admin/SEO Support, Writer, Telemarketer

    Philippines - Last active: 13 hours ago - Tests: 7

    Over the last 6 years, I have been working for the virtual world, giving CUSTOMER EXCELLENT SERVICE with the WOW experience. I am seeking opportunities to be more competitive in the virtual world and to be able to do more. I am open to new projects and knowledge and always on the GO for every opportunity that comes in.

    Associated with: Ravmark Inc. Agency, Round 'd Clock Services

    $10.00 /hr
    14,564 hours
    4.96
  2. Rowena K.

    Rowena K.

    V.A., Customer Service Specialist, Admin Support, Web Researcher

    Philippines - Last active: 13 hours ago - Tests: 14 - Portfolio: 1

    My objective is to provide fast, efficient, reliable and honest services. My expertise which are backed by years of experience are as follows: * Customer Service Representative * Live Chat Support * Virtual Assistant * Admin Assistant w/ knowledge of Magento, Xero, Zendesk,LiveChat * Product Researcher * Sales & Marketing * SEO * Backlink Building * Forum Posting * Blog Commenting which earned me a 48% approval rate * Social Bookmarking * Article submission * Article Spinning * Technical Support * Software Testing * E-mail handling * Data Entry

    Groups: Bluehost Developers and Designers

    $5.56 /hr
    8,692 hours
    4.91
  3. Kate Margoth Pili

    Kate Margoth Pili

    Admin. Asst., Customer Service and Technical Support Professional

    Philippines - Last active: 13 hours ago - Tests: 2

    Customer Relationship Manager/Associate with more than 7 years of experience in debt collecting and understanding client’s financial status. An individual that has a background in Business and Financial Analysis of different accounts of a client. A very competitive and goal oriented individual that has knowledge in certain computer applications/softwares such as Microsoft Office: Word, Excel, Powerpoint and Access, Basic HTML and Database Management. With excellent written and communication skills that may be used in a very diverse environment.

    $6.67 /hr
    1,252 hours
    0.00
  4. Sara K.

    Sara K.

    Expect no less

    Canada - Last active: 4 days ago - Tests: 1 - Portfolio: 1

    Accomplished, highly motivational staff trainer able to convey practical ways to optimize customer service while increasing company profitability. Qualities that I can bring to your company; *Analytical *Microsoft Office *Creative & Flexible *Organized & Detailed *Self-Starter *Education & Training *Quick Learner *Curriculum Development *Team Player & Builder *Strategic Decision Making *Excellent Computer Skills *Strong Communicator *Coordinate Multiple Activities *Office Equipment Skills

    $20.00 /hr
    1,621 hours
    5.00
  5. B. Michael Sapelkin

    B. Michael Sapelkin

    - Get Your Toughest Projects Off Your To-Do List -

    United States - Last active: 4 days ago - Portfolio: 26

    *** Do You Like Getting the Results You Want? *** Need to Stay on Budget?*** ---------------------------------------------------------------------------------------------------------- Greetings! My name is Michael and I believe in results and accountability. IF ANY OF THE FOLLOWING SOUNDS FAMILIAR - WE SHOULD TALK: · If your project calls for unorthodox approach and creative thinking. · If attention to every little detail is required & deadlines must be met. · If the success of your project depends on effective communication. · If multiple skills will be needed to complete your project. · If discretion, privacy, and loyalty are important to you. You can always count on me delivering great results on time and on budget. KEEP IN MIND: Paying someone for every hour of work you are paying for the PROCESS. Paying me for the completed assignment you are paying for the RESULT. I think paying for the result rather than the process is smart. Talk to you soon!

    $21.00 /hr
    332 hours
    4.98
  6. Amanda H.

    Amanda H.

    Excellent Computer Skills

    United Kingdom - Last active: 14 days ago

    I have worked within offices for 3 years, one being a solicitors - in both cases I was based in the Financial Department. I also have a GCSE in IT and have maintained these skills since. I also have an A-Level in Photography, so have experience in using Adobe Photoshop. I am extremely capable when using computers, especially when dealing with Microsoft software, particularly Excel.

    $10.00 /hr
    0 hours
    5.00
  7. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Last active: 4 months ago - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  8. Srimanti Bagchi

    Srimanti Bagchi

    Expert in Admin Assistance

    India - Last active: 12 days ago - Portfolio: 4

    I am b.tech(IT) pass out. I m working as a freelancer. Dedication and delivering the given job on time are my plus points. I believe in delivering accurate results within the expected turnaround time.I am here to serve clients with high level of expertise, quality and timely work at a reasonable cost.

    $7.00 /hr
    6,075 hours
    4.95
  9. Gregory peter D.

    Gregory peter D.

    Customer Service Support/Admin Assistant

    Philippines - Last active: 1 month ago - Tests: 6

    For the past 5 years, I have been providing customer support/service over the phone for clients in the US and Australia. Three and a half years w/ the telecommunications industry both for mobile and fixed line service which covers general account maintenance, payments, billing support, basic troubleshooting for service provided. One and a half years with a well known financial institution providing Home Lending Services. My work also included basic account maintenance, explanation of escrow accounts, payments, bill reprints. Previous work experience can also be provided if requested.

    $4.50 /hr
    2,590 hours
    3.30
  10. Delfin Bundalian III

    Delfin Bundalian III

    Customer Service Representative/Admin Support

    Philippines - Last active: 4 months ago - Tests: 2

    I am a highly capable professional with over 6 years of customer service experience. My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of any team. My knowledge of computers, which enables me to pick up new systems quickly, work independently, and efficiently make me a perfect fit for any job opening related to customer service. I possess an uncanny ability to build rapport and relationships with internal and external customers via the telephone. I can solve problems, quickly and precisely, which has resulted in customer satisfaction in my previous positions. My business skills, attention to detail, and general aptitude all have served me in my previous endeavors which have shaped me into an excellent representative. The approach to my work goes beyond the job description as I am always looking for a way to improve results. In addition to my work, I have always been looked to for decision making.

    $5.56 /hr
    0 hours
    0.00