Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Florelia Jenette Beltran

    Florelia Jenette Beltran

    VA/Wordpress/Data Entry Specialist/Researcher/Transcriber

    Philippines - Last active: 1 day ago - Tests: 7

    I am a graduate of Bachelor of Science in Information Technology, with experience in Web Development, PR & Marketing, Events Management, Technical Support, Customer Relations, Administrative Jobs, among others. I have excellent written and verbal communication skills, as well as proficiency in MS Office and other software applications. I am a great researcher, a fast typist with 70 wpm speed, and tech-savvy. I am a fast learner, I easily adapt to the tools needed for the tasks to be done, and I ensure that I deliver quality output in a timely manner.

    $6.50 /hr
    124 hours
    4.95
  2. Donia ZAOUI

    Donia ZAOUI

    ZAOUI Donia

    Tunisia - Last active: 1 month ago - Tests: 4 - Portfolio: 2

    Welcome on my Profil Motivated, disciplined, sharp, I'm looking for new projects where I can develop my skills and bring more to the employer and thus expand my knowledge and be versatile. I am a person who is very involved and gives a really good job if working conditions are respected on both sides.( by my side and Employer's side) IT is changing every day and I want to be at the forefront of new developments, I hold a master's degree in computer science applied to management, and my training allowed me to gain a good level in information technology and management. Software development web development, mobile development, UML design, Human Resources ... Also having experience in human resource management and executive assistant. I can provide useful solutions to employers. Working for a year and a half in call centers, my ativities were varied, receiving calls, making calls for telemarketing operations or loyalty. Versatile, as you can see from my experiences, I also worked on data entry and web research on oDesk, English to French Translation...etc I also have some experience in the following areas: MySQL, Ajax, JavaScript, Symfony 1.4, PHP ,HTML, XML, WampServer...etc Actualy working as analyst programer in a payroll compagny for french customers , i am in charge of analyze and configuration to update client´s software , and supply tests for validation .

    $6.67 /hr
    71 hours
    5.00
  3. Waqas Manzoor

    Waqas Manzoor

    Personal Assistant/Web Research/Customer Services Expert/EBAY Lister

    Pakistan - Last active: 18 hours ago - Tests: 4 - Portfolio: 2

    Over the last 6 years, I have done wide range of data entry programs for various telecom companies My core competency lies in complete end-end management and I am seeking opportunities to build good relationship from the ground up for you or your business. I also have a vibrant experience customer service industry as a call center agent and front desk officer

    $6.67 /hr
    9,120 hours
    4.98
  4. Jennifer D.

    Jennifer D.

    Data entry, Quickbooks, Research, Scheduling

    United States - Last active: 21 days ago - Tests: 9 - Portfolio: 4

    I am a committed and motivated administrative assistant with exceptional customer-relation and decision- making skills. I have a strong work ethic, professional demeanor and great initiative. Experienced with Microsoft Office, Quick Books, Power Point and MS Access. Over 15 years experience in community relations and customer service. I am knowledgeable and experienced in all phases of accounting. I am able to type 48 wpm. My objective is to see your business succeed!! 10% of all my earnings will go to Charity.

    $11.11 /hr
    12 hours
    5.00
  5. Tara P.

    Tara P.

    Virtual Assistant specializes in Customer Service, Product Reviews

    United States - Last active: 18 hours ago - Tests: 5

    Virtual Assistant/Personal Assistant/Customer Service/Travel Based Experience: My long-term experience in the Hospitality Service Industry has taught me how to meet and exceed each customer's expectations with service that sells. I have handled situations from the most pleasant to most extreme. Guests that are overly persistent in their desires or when there is an issue with Customer Service or billing. My mode of operation is acquiring and maintaining loyal repeat business as well as spreading the word through Social Media, and Traditional Door-to-Door Sales. Loyal patrons are of the utmost importance in every company and gesturing extra incentives does improve the quality of the sale. I have a vast history of experience in Computers, Data Entry and clerical relating to managing a virtual office. Some duties include: Addressing customer complaints (calls, emails, IM) Handling product issues between client and their customers Answering customer questions Email Handling and Phone Support Sending out emails, catalogs and newsletters to subscription customers Providing accurate and detailed information about products and/or services. Gain customer confidence and loyalty. Employee and Manager meetings to offer ways to automate customer processes to further extend range of options to help customers have quick transactions. Keep record of Customer History and ask if they would like the same order next time. Desktop Publishing, Website Design, Logo Design, Book Design Graphics really appeals to me because there are so many ideas and innovations that came be done for a stylish end result. Look at the world in color and see the possibilities. My goal is to help draw out the ideas of my clients and put it on digital paper as it were, for their satisfaction. I'm experienced in Adobe Photoshop, Mobile apps editors, Desktop Publishing software. Specializes in logo design, promotional items, e-cards, greeting cards, product/service signs and outdoor signs. I can do any type of design work, but I specialize in web design. ** Design prices vary between $15.00 per hour or flat rate project. To be determined on task list. Consider Google Hangouts, Yahoo Messenger Video Chat, or an alternative service. I greatly appreciate your agreeing to this and starting out with me in the most positive way. Thank you for considering me as your next hire!

    $7.22 /hr
    21 hours
    5.00
  6. Mark Senatin Jr.

    Mark Senatin Jr.

    Email and Chat Support Specialist

    Philippines - Last active: 1 month ago - Tests: 3

    I have been working as a Customer Service Representative for more than 5 years. I have worked as an Email and Chat Support for a computer company and a website similar to oDesk. I have my fair share of experience in handling voice accounts, but I am more adept in handling non-voice. The skills I have learned from these experience made me a reliable and independent employee. Having said this, I can work with less supervision and guarantee a great result for the job you will be assigning. If you want to hire someone you can trust, hire me.

    $5.56 /hr
    41 hours
    4.70
  7. Alina Tsipak

    Alina Tsipak

    Customer Support Assistant, Online Teacher of English, HelpdeskSupport

    Poland - Last active: 1 month ago - Tests: 3

    EDUCATION AND QUALIFICATIONS 2006 – 2013 Maria Curie-Skłodowska University in Lublin, Poland. American Studies. M.A. diploma. PERSONAL SKILLS and COMPETENCES Mother tongue Ukrainian OTHER LANGUAGES ENGLISH • Reading skills Excellent • Writing skills Excellent • Verbal skills Excellent Qualification awarded M.A. University Diploma, Level C1 RUSSIAN • Reading skills Excellent • Writing skills Excellent • Verbal skills Excellent Qualification awarded Secondary School Diploma POLISH • Reading skills Good • Writing skills Good • Verbal skills Good Qualification awarded Certificate from the Polish Language Centre for Polish People from Abroad and Foreigners GERMAN • Reading skills Good • Writing skills Basic • Verbal skills Basic Qualification awarded B.A. University Diploma TECHNICAL SKILLS AND COMPETENCES Knowledge of Windows XP/Vista, Windows 7, 8, MS Office Windows applications. TRAINING COURSES Specialized and Court Translation – Module One – Introduction to the Art of Translation Linguaton, Lublin, 10 June 2011 Specialized and Court Translation – Module Two – Legal and Business Translation Linguaton, Lublin, 26 January 2012 WORK EXPERIENCE 12.2006 – 03.2010 Motel&Restaurant „Skolmo” in Klevan, Ukraine. Receptionist. - make reservations by phone, fax, email and in person - meet and greet guests and book them in - give any info and help required - handle booking enquiries - take card, cheque and cash payments via phone, email, fax and in person and log them into the payment book or computer 08. 2013 – currenly working Lubelskie Konsorcjum Inwestycyjne S.A., Lublin, Poland. Wholesale trader. - provide customers with product and service information - determine requirements by working with customers - identify, research, and resolve customer issues using the computer system - executing trades electronically or by phone - developing client relationships and presenting ideas to clients - find potential new customers 2010 - currently working Private and Online Teacher of English.

    $10.00 /hr
    29 hours
    5.00
  8. Andrea P.

    Andrea P.

    Data Entry Specialist, Web Researcher, Customer Service Representative

    Philippines - Last active: 18 hours ago - Tests: 10 - Portfolio: 7

    To provide outstanding service with the best quality of work and excellent results in a most effective and efficient way is my supreme goal. The experience I gained from working in a manufacturing and call center industry enhances my computer abilities and sharpened my English communication skills wherein I could use in helping my client achieve their short and long term goal.

    $5.56 /hr
    3,655 hours
    4.51
  9. Ana May Lazaro

    Ana May Lazaro

    Customer Service and Support Specialist

    Philippines - Last active: 3 days ago - Tests: 7

    I have been working in the call center industry for 7 years now and decided to work from home. Initially I worked for Verizon as a long distance operator, then moved to AT&T as a Technical Support Representative for their BellSouth and UVerse account and lastly I worked for Siemens as an IT Support and Helpdesk.

    $5.56 /hr
    319 hours
    5.00
  10. Noel C.

    Noel C.

    HR Executive, Customer Service Manager 10+ years solid experience

    Philippines - Last active: 18 hours ago - Tests: 6

    I have been trained by my former British and American bosses. I'm resourceful, mature, and a college graduate (Major in Psychology). I also worked on Human Resources for 5 years, mainly in recruitment and training. I'm also knowledgeable in: Data-Entry/Data-Encoding PC/Software Technical Support Email Support Administrative Assistant task Booking Appointments Meeting strict deadlines and targets Can work overtime-Unlimited Hours a day Writer/Blogger Translator My Computer / Internet skills are as follows: Windows 98/XP/7 Operating Systems Windows Office Search Engine Optimization (SEO) Basic knowledge on Content Management System (CMS) e.g. Joomla Knowledgeable on online forum administration (SMF, PhpBB) Knowledgeable in online marketing Basic knowledge on web designing (Frontpage) Basic knowledge on Adobe Photoshop Knowledgeable in basic PC troubleshooting Knowledgeable in Local Area Network (LAN)

    $6.00 /hr
    95 hours
    5.00