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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Madelaine Jelesijevic

    Madelaine Jelesijevic

    Data entry, admin, customer service & Support, Web Researcher, QA

    Serbia - Last active: 1 day ago - Tests: 6

    I'm a born South African, living in Serbia with my family. I'm a highly motivated person who believes that excellence in every aspect is a number one priority. My passion for success within the workplace has given me the advantage to grow at a phenomenal fast pace. I have more than 15 years different work experience in admin/office duties, data entry/web research, customer service & support and in the quality assurance department. My English skills are very good and I have excellent computer/Internet knowledge. My eagerness to learn has also allowed me to absorb as much information as possible to be even more productive and useful in more than one department. I believe my attention to detail; organizational skills, dedication and hard working nature will be of benefit to you or your company.

    $8.89 /hr
    75 hours
    4.96
  2. Carlmel joy E.

    Carlmel joy E.

    Customer Service/Admin Support/Article Writer/Billing Rep/Team Manager

    Philippines - Last active: 1 day ago - Tests: 7 - Portfolio: 14

    NO to "unprofessional" clients! ;) **Working from home.Equip with stable internet connection + good set of pc. Have the ability to follow directions,I am ready to handle all sort of projects including customer service rep,administrative role, video editing, photoshop,data entries,web research,article writing/rewriting.I also know how to do article spinning, article submission and doing backlinks using document sites.You can focus on your clients while I take care of all your technical issues.You can dump in all your website workload and rest assured that I will finish it on time and I am very committed. I am looking for long-term contracts that are relevant to my skills. However, I am also willing to be trained for a new skill, whenever necessary. I believe that hard work, perseverance, and dedication are the keys to being a successful online freelancer.Be it designing,writing,editing or csr living-I'm game!*wink*

    Groups: Article Samurai

    $10.00 /hr
    5,239 hours
    4.50
  3. Regine M.

    Regine M.

    Data Entry/Web Researcher/Customer Service and Technical Support/Admin

    Philippines - Last active: 20 hours ago - Tests: 8 - Portfolio: 8

    Determination, hard work, creativity and love for learning and work are just a few traits that I have. I am competent in Basic Computer Skills such as Microsoft Word, Excel, Access and Powerpoint as certified by the Technical Education and Skills Development Authority (TESDA), one of the Government unit in our country and even graduated with honor. Administrative support has been part of my career after acquiring my Diploma in Computer Studies. Worked as a secretary and performed in different administrative task such as data encoding, email handling, phone support and web researching. I'm also proficient in providing best quality customer service and technical support for being a part of my experience as a contact center agent in one of the Telecommunication company in the country. Over the past 4 years of experience on different careers, I have developed an effective and efficient way to do tasks faster and more accurate. I'm very passionate in getting things done as instructed even under pressure. After my experience in customer service, I was given a chance to further enhance my skills through different projects that I've worked and been working on oDesk. Such skills includes, data entry, web research, product uploads in Google Play and Amazon and video creation. Now, my goal is to become associated with a project where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation and to obtain a position that will provide me the ability to apply my work experience to a growing industry. To be able to achieve this, I make sure that all the task given was handled effectively while continuously providing best quality service. I'm a fast learner and I'm very much willing to learn new things. I studied and trained to be a multitasking person and I see to it that all task was done on time so taking me will definitely be of assistance in accomplishing your project and I assure you that you'll not regret taking me as a part of it. Thank you very much and Have a blessed day!

    $3.89 /hr
    2,144 hours
    4.42
  4. Cindy Ashe

    Cindy Ashe

    PHR Certified,Human Resources Mgmt, Admin Support, Customer Service

    United States - Last active: 05/13/2013 - Tests: 9

    I am looking to build a steady business with long term clients. My skills are somewhat widespread and adapt easily. I am capable of sustained effort necessary to see any project through from conception to completion. I have worked in a Human Resources and Professional environment in various capacities for the past 20 years.

    $16.67 /hr
    744 hours
    4.98
  5. Benita Onuoha

    Benita Onuoha

    MCSE, MCDBA - Sys Admin, Software Support, Trainer, Customer Service

    Nigeria - Last active: 2 months ago - Tests: 11 - Portfolio: 9

    I am an experienced IT professional with over 10 years of experience in IT Systems & Server Administration, Software Support, Training & Customer Service, with a strong passion for excellent service delivery. My international IT certifications include: 1. Microsoft Certified Systems Engineer (MCSE) 2. Microsoft Certified Database Administrator (MCDBA) 3. Microsoft Certified Professional (MCP) 4. Oracle Certified Professional (OCP) 5. Oracle Certified Associate (OCA) I have strong computing skills and an expert knowledge of robust software applications. My wealth of experience and background will help ensure your jobs are delivered professionally, timely and efficiently.

    $16.67 /hr
    577 hours
    4.76
  6. Macy cathrine T.

    Macy cathrine T.

    Professional Customer Service Rep.(phone, email, chat) / Admin Support

    Philippines - Last active: 20 hours ago - Tests: 8 - Portfolio: 3

    A workaholic, trustworthy, and a hardworking Cum Laude graduate of Bachelor of Arts major in Communication Arts with over 5 years of BPO customer service, real estate marketing, data entry, and admin experience, typing speed of 50wpm, excellent web research skills, good oral and written communication skills, and computer literate especially MS Office applications.

    $6.67 /hr
    2,584 hours
    3.69
  7. Gaudencio P.

    Gaudencio P. Agency Contractor

    Admin Support/Customer Service/Research/Data Entry and Lead Generation

    Philippines - Last active: 2 days ago - Tests: 3 - Portfolio: 2

    10+ years experience in sales and marketing where I have developed my skills in dealing with clients, doing some inventory on products, quality control, customer service, handling employees, handling large datas. 3+ years in computer and office administration where I have developed my knowledge on the hardware and software of computers, handling data entry, research, email marketing to clients, customer service, handling calls, accounting, and typing. To give my full-pledged service to the client who needs it. Being an experienced worker outside oDesk before I had learned and acquired many skills in the field of Customer Service and Administrative Support Tasks. I am honest, dedicated, reliable, responsible and do possess a strong determination. I am good in data-entry, web-research, virtual assistance, CSR, and many more.

    Associated with: Red Services Philippines Incorporated™

    $4.44 /hr
    2,197 hours
    3.44
  8. Carla de Jesus

    Carla de Jesus

    Virtual Assistant l Researcher l Admin Support l Customer Service

    Philippines - Last active: 20 hours ago - Tests: 20 - Portfolio: 22

    I am a self-motivated professional who gives full commitment to people who are willing to give their trust to me and to what I am capable of. I can work on full flexibility with grace under pressure. I can work under less supervision, and I make sure I ask questions if needed. I always take full responsibility for my actions - I say what I can and cannot do - I don't make false promises. Moreover, I always go the extra mile and keep in touch even if the project has ended, in return, I have a number of return clients. My skills include (but not limited to): • General web research (knows how to use advanced search operators) and other data entry tasks • Virtual assistant tasks - like website management (basic knowledge on HTML codes), handling Google Calendar, social media management, and email handling. I'm willing to learn other administrative tasks to add up to my skills • Proficient with software and applications like: WordPress, Farcry, Aweber, Trello, Moovia, Asana, Zerys, Zoho CRM, etc. • Transcription of audio files – British, American and Australian accent • Product description writing / rewriting and blogging • Phone Quality Assurance and Customer Service (with over 8 years experience in the call center industry/business process outsourcing)

    $8.00 /hr
    9,093 hours
    4.73
  9. Precious Jayson

    Precious Jayson

    Enthusiastic Admin, Operations Support Personnel and Customer Service

    Philippines - Last active: 08/07/2014 - Tests: 12 - Portfolio: 1

    In my 8 years of working professionally, I have been exposed to various jobs and employments which I can say have developed me professionally. My professional work experiences have also shaped the kind person that I am today - diligent, hardworking and honest. My professional career started in 2005 when I was hired as consultant and agent by one of the largest insurance companies in the Philippines. Because of this employment, I have dealt with people from different walks of life which developed my interpersonal skill. I have applied this skill when I got hired as customer assistant by another company - answering phone calls usually of complaints in nature. In my quest for professional development, I have managed to take on complex jobs and tasks such as being trusted with money matters and monitoring of inventories and employees. Currently, I am seeking to expand my professional horizon. I want to go beyond the typical work setup. This time I want to extend my expertise to employers around the world because I feel that I am already relevantly equipped with skills and work experiences.

    $3.00 /hr
    18 hours
    0.00
  10. Roni Smith

    Roni Smith

    Experienced Administrative Assistant

    Jamaica - Last active: 20 hours ago - Tests: 1 - Portfolio: 1

    With over 6 years experience, I am an Administrative support professional experienced working in fast-paced environments and multi billion dollar companies demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

    $8.00 /hr
    257 hours
    5.00