Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Susan G.

    Susan G.

    Virtual Assistant, Customer Service, Admin Support, SMM

    Kenya - Last active: 1 day ago - Tests: 7 - Portfolio: 12

    I am a Virtual assistant with a background in Administration, Personal Assistance, Customer Service, Marketing and Social Media Management. My Objective is to meet and satisfy my employer's needs professionally in working together to achieve the desired results. Learn and gain experience in every Job that I do. If you have long term weekly-continuous work and require VA support and Assistance I am your person! I value great Client-Contractor communication as it is the basis to set, understand and meet goals.

    $6.67 /hr
    2,618 hours
    4.82
  2. Ammar Mohammed

    Ammar Mohammed

    Admin support, Customer Service,VA, Phone Support, Programmer

    Bangladesh - Last active: 10/21/2014 - Tests: 5

    With the 5+ years of experience in the field of admin support like data entry, customer support, transcription, web research,web design,software development and project management, I wish to continuously provide world class, top notch, reliable service at affordable cost to individuals/ companies who seek commitment, quality and professionalism within required time frames. My fields of focus are mainly admin support, software development (web and desktop based using Java script, HTML, PHP, MySQL, ASP.net, Ajax, C, C++, C# and CSS languages) and project management. Using a highly matured skill set, I wish to further my experience in the coming future with the appreciation of highly satisfied customers. Currently i am working as a part time project manager overseeing the establishment of Language training institution in my country Bangladesh.It is one of the toughest jobs one can ever be given charge of as it requires great focus, efficient resource utilization and proper team management. I last worked part time as a customer support agent for a Canadian & US outbound and inbound customer medication support campaign.Previously i worked for Bell Canada campaign for around 1.5 years as a sales lead.Besides these i also worked on a data analysis project for the last 2 years.I also worked for a number of software development projects here locally with focus on desktop & web based application development using C, C++, HTML and Java among others, which included designing, debugging and testing. In short, the field of my work is diverse but my aim is one:Client Satisfaction. I am available for hire at 40+ hours a week. I look forward to working with you.

    $4.44 /hr
    1,932 hours
    4.70
  3. Christene Diane Paredes

    Christene Diane Paredes

    Admin Support Expert, Virtual Assistant, Customer Service Rep.

    Philippines - Last active: 9 hours ago - Tests: 6

    Looking for an experienced and an expert freelancer who can do multitasking? It is me that you are looking for. Here are my expertise 1. I have over a year of experience as a customer service representative in a network service provider in US, solving problem was the main task of the job. 2. I can do data entry with reliablity and accuracy. I am very keen to details so that I can provide my clients the best of my works that they deserve. 3. Web researching I have no hesitance to call myself an expert to it with patience and virtue. 4. Email handling, on my past job I am the one hanlding the emails to the company. 5. LinkedIn Specialist 6. Other expertise Ms Office applications (excel, word, powerpoint), Photoshop, Magento System and Magento Tool expert, Google Docs, Google Calendar and many more Im a very flexible person and very hardworking, I can work full time 30+ hours per week or part time. I am available through skype christene1992 or email me at christenediane@gmail.com

    $4.00 /hr
    999 hours
    4.70
  4. Roger L.

    Roger L.

    Project Management / SMM&Marketing Specialist/ Portuguese Translator

    Brazil - Last active: 9 hours ago - Tests: 13 - Portfolio: 3

    To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others

    Groups: Article Samurai, oTranslators

    $17.78 /hr
    4,705 hours
    4.92
  5. Lucas L.

    Lucas L.

    Marketing Manager, Customer Support Agent, Translator (EN-PTBR-SPA)

    Brazil - Last active: 9 hours ago - Tests: 13

    I'm a professional customer support agent, project and marketing manager with more than 4 years of experience. I'm fluent in English, Spanish and Portuguese. Still studying mandarim and dutch, one day I'll get there. I've already worked for 6 different companies in the last 4 years, 5 from U.S and one from Brazil, in their customer support & public relations department. "À tribuna" was the first company I joined in CS and I used to answer clients calls and help them schedule and edit their ads for printing in the newspaper, at Ingreso Cybernetico (www.ingresocybernetico.com), I used to engage and help clients through live chat (zopim), tickets (our own system and ZenDesk), e-mails (hotmail and gmail), calls (skype), through social media (facebook & twitter) and also check translations and the programmers' work. I had to manage the entire operation for their brazilian customers. We used to coordinate and manage the operations of the whole website and digital products through Basecamp and Asana (www.basecamp.com & www.asana.com). I've also worked for four more companies (ALL FROM THE U.S.A): Omaze (fund raising), KeepSafe (App development), Gosu (Game production) and HandPrint (Smartphone rental in the U.S.A). Keepsafe (www.getkeepsafe.com) was the biggest app company I've ever worked for, with more than 40 million users around the world. I've also worked at Teleco.IO (www.teleco.io) and at Handprint (www.handprint.me) as a community manager. I basically had to create their social media pages, manage them, answer the questions, engage with people in groups and pages, etc. I started my carreer in digital marketing in 2012 when I started studying about affiliate marketing and it took me to SEO and the other components of Online Marketing, such as paid advertising (PPC as Adwords, facebook ads, linkedin ads, youtube ads, twitter ads), SMM (social media marketing), SEM (Search Engine Marketing with Adwords), E-mail marketing (autoresponders such as mail chimp, magic responder and aweber), analytics (bing & google's webmaster tools, google analytics, facebook analytics, youtube analytics, seomoz, seo majestic), keyword research (google's keyword planner for adwords, keyworddiscovery, seomoz keyword tool, long tail pro) and content marketing of all types (writting, videos and audios). I'm still building my own digital marketing portfolio. (www.mmnbrasileiro.com, a niche blog) I have the highest score in odesk's EN-PTBR translation test (First place out of 2.678 people.) I'm a professional translator with more than 5 years of experience, I started at the age of 17. I've already worked in several projects online (see my odesk profile) and offline (International events such as "Stone Fair"). I'm a professional voice actor since 2010, I can provide several samples of my work if needed. I'm Young, ethical, diligent, dedicated, experienced, skilled and FAST. I look forward to do my best for you and your company! Hire me and you won't regret having me aboard, let's do it!

    $18.00 /hr
    1,340 hours
    4.99
  6. Peter A.

    Peter A.

    Danish Supporter

    Philippines - Last active: 1 month ago - Tests: 7

    I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

    $20.00 /hr
    3,479 hours
    4.97
  7. Irene victoria D.

    Irene victoria D.

    Technical Writer | Operations Manager

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 1

    Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering. * Operations and Team Management * Chargeback and Dispute Management * Procedure and Instruction Manual Documentation * Use Case Documentation * Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks * Business Support Management * Kaizen, 5S, Process Improvements, Cost Savings * Call Center Management * Project Management * Customer Service * Office Administration I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries. I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.

    $33.33 /hr
    2,861 hours
    5.00
  8. Alan W.

    Alan W.

    Web Design | Web Development | Logo Design

    New Zealand - Last active: 6 days ago - Tests: 5 - Portfolio: 13

    I offer a range of graphic design, web design and web development services for my clients. I work hard to provide clients, like you, with the best quality projects. It doesn’t matter if you hire me for a small graphic design job – or a large ecommerce website – I won’t stop work until you’re 100% happy with what I do for you. I maintain strong communication with clients at all times, I know it’s important for you to be kept “in the loop”. I also adhere to all deadlines set, allowing for a smooth workflow on every project I undertake. Web design & development I work with an array of content management systems, including WordPress. To date, I have designed over fifty different websites – including ecommerce websites, corporate sites, and lead generation websites. If you’re looking for a professional, attractive website design built on an easy-to-use CMS, I can help you. Logo design I’ve designed an array of logos for my clients, including logos for ecommerce websites, startup businesses and more. Before commencing work on your logo design, I will consult carefully with you to ensure the design embodies your specific requirements. Typically I will provide you with multiple concepts, allowing you to choose the best design for your business. If you’re looking for a professional logo design that won’t break the bank, let me take care of it for you! Graphic design I have a strong track record of providing my clients with quality graphic designs – from letterheads and business cards, to website concepts and infographics. I have a close eye for detail, I’ll work hard until everything looks the way it should – creating a graphic that you’ll be proud of. No matter how big or small your design task happens to be, I’m your man! If you’re caught in two minds about hiring me, why not check out my feedback? You’ll see pages of positive comments from lots of satisfied clients I’ve worked with in the past. I’d really like the opportunity to work on your project, so get in touch now and let’s discuss your requirements.

    $40.00 /hr
    433 hours
    4.84
  9. Leah L.

    Leah L.

    Writer and Dedicated Virtual Assistant

    Canada - Last active: 1 day ago - Tests: 4 - Portfolio: 7

    Hiring me is a win-win situation! I am an enthusiastic, hardworking person and am very excited to be part of oDesk. I offer a variety of skills to help you manage your projects and grow your business. I am proficient online doing research, data entry, reviews, product descriptions, blogging & article writing(basic SEO), answering questions and more. I am willing to adapt and learn new skills so as to meet your needs. I have 7 years experience in the insurance business in customer service and administration. I gained valuable experience working as the office support/bookeeper for several small businesses. I excel in customer service and professionalism. I look forward to learning about your business and it is my utmost desire to meet your expectations to the highest degree. Feel free to ask any questions!

    $27.78 /hr
    916 hours
    4.93
  10. Elin B.

    Elin B.

    Norwegian/English Translator and Interpreter

    United Kingdom - Last active: 6 days ago - Tests: 8

    I am a native Norwegian translator & interpreter who has lived in the UK since 1999. For the last 16 years I have worked in English-speaking environments and I am equally fluent in both languages. As well as having a Bachelor Degree in International Hospitality Management, I have ran my own business and worked 6 years in the oil industry. I have experience across a wide range of topics, from gambling and ebooks to user manuals and legal documents. See examples of my work here: http://bit.ly/1HTJCHy From time to time, I also work as an interpretor for the police and court, where I deal with sensitive information (I have an enhanced CRB and a level 3 security clearance) Source languages: English, Norwegian, Swedish, Danish Target languages: English, Norwegian Areas of expertise: Travel, Tourism and Hospitality Keyword implementation to improve SEO Work Instructions User Manuals E-books Blogs Gambling Advertising Marketing Nutrition/Food I am available 20 hours/week. Please do not hesitate to contact me if you have any questions, I am looking forward to hearing from you!

    $24.44 /hr
    700 hours
    5.00