Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,726 Customer service projects are completed every quarter on Upwork.

1,726

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: June 1, 2015
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  1. Jonavie C.

    Jonavie C.

    Recruitment Specialist, VA, Customer Service, Admin Support

    Philippines - Last active: 18 hours ago - Tests: 8

    I am seeking for positions that will utilize and enhance my skills and knowledge in human resources, recruitment, administrative and customer service support. I have years of Recruitment experience working in different industries such as Business Process Outsourcing, Information Technology, Customer Service and Real Estate. I am open to learn and experience new things, very efficient, resourceful and a quick study.

    $13.33 /hr
    4,941 hours
    4.77
  2. Sheryl P.

    Sheryl P. Agency Contractor

    Customer Service Support+Admin/SEO Support, Writer, Telemarketer

    Philippines - Last active: 18 hours ago - Tests: 7

    Over the last 6 years, I have been working for the virtual world, giving CUSTOMER EXCELLENT SERVICE with the WOW experience. I am seeking opportunities to be more competitive in the virtual world and to be able to do more. I am open to new projects and knowledge and always on the GO for every opportunity that comes in.

    Associated with: Ravmark Inc. Agency, Round 'd Clock Services

    $10.00 /hr
    14,176 hours
    4.96
  3. Juan L.

    Juan L. Agency Contractor

    Bilingual - Admin Support - Customer Service - Real Estate VA

    Bolivia - Last active: 18 hours ago - Tests: 2

    Great companies need great support. Start doing what you do best and outsource the rest. I can help you on tasks related, but not limited to: Customer Service » Real Estate Tasks » Virtual Assistance » Marketing Assistance » Social Media Management » HR Administration » Admin Assistance » Collections Assistance » Phone Support » and more... My goal is to find lasting employee/employer relationships. I'm always up for a trial period. Let's grow together. Give me a call with no commitment to go over the details on the tasks you need to outsource.

    Associated with: i-Interact

    $4.99 /hr
    1,024 hours
    5.00
  4. Susan G.

    Susan G.

    Virtual Assistant, Admin Support, Customer Service, SMM

    Kenya - Last active: 1 day ago - Tests: 7 - Portfolio: 13

    Top Rated Upwork Virtual assistant with a background in Administration, Personal Assistance, Customer Service, Marketing and Social Media Management. My Objective is to meet and satisfy my employer's needs professionally in working together to achieve the desired results. Learn and gain experience in every Job that I do. If you have long term weekly-continuous work and require VA support and Assistance I am your person! I value great Client-Contractor communication as it is the basis to set, understand and meet goals.

    $6.67 /hr
    2,698 hours
    4.82
  5. Ammar Mohammed

    Ammar Mohammed

    Admin support, Customer Service,VA, Phone Support, Programmer

    Bangladesh - Last active: 18 hours ago - Tests: 5

    With the 5+ years of experience in the field of admin support like data entry, customer support, transcription, web research,web design,software development and project management, I wish to continuously provide world class, top notch, reliable service at affordable cost to individuals/ companies who seek commitment, quality and professionalism within required time frames. My fields of focus are mainly admin support, software development (web and desktop based using Java script, HTML, PHP, MySQL, ASP.net, Ajax, C, C++, C# and CSS languages) and project management. Using a highly matured skill set, I wish to further my experience in the coming future with the appreciation of highly satisfied customers. Currently i am working as a part time project manager overseeing the establishment of Language training institution in my country Bangladesh.It is one of the toughest jobs one can ever be given charge of as it requires great focus, efficient resource utilization and proper team management. I last worked part time as a customer support agent for a Canadian & US outbound and inbound customer medication support campaign.Previously i worked for Bell Canada campaign for around 1.5 years as a sales lead.Besides these i also worked on a data analysis project for the last 2 years.I also worked for a number of software development projects here locally with focus on desktop & web based application development using C, C++, HTML and Java among others, which included designing, debugging and testing. In short, the field of my work is diverse but my aim is one:Client Satisfaction. I am available for hire at 40+ hours a week. I look forward to working with you.

    $4.44 /hr
    1,932 hours
    4.70
  6. Christene Diane Paredes

    Christene Diane Paredes

    Admin Support Expert, Virtual Assistant, Customer Service Rep.

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 3

    Looking for an experienced and an expert freelancer who can do multitasking? It is me that you are looking for. Here are my expertise 1. I have over a year of experience as a customer service representative in a network service provider in US, solving problem was the main task of the job. 2. I can do data entry with reliablity and accuracy. I am very keen to details so that I can provide my clients the best of my works that they deserve. 3. Web researching I have no hesitance to call myself an expert to it with patience and virtue. 4. Email handling, on my past job I am the one hanlding the emails to the company. 5. LinkedIn Specialist 6. Other expertise Ms Office applications (excel, word, powerpoint), Photoshop, Magento System and Magento Tool expert, Google Docs, Google Calendar and many more Im a very flexible person and very hardworking, I can work full time 30+ hours per week or part time. I am available through skype christene1992 or email me at christenediane@gmail.com

    $4.00 /hr
    1,043 hours
    4.71
  7. Jon W.

    Jon W.

    Technical Support Specialist/Help Desk

    United States - Last active: 18 hours ago - Tests: 8

    I have over 15 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 7. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

    $22.22 /hr
    6,145 hours
    5.00
  8. Irene victoria D.

    Irene victoria D.

    Technical Writer | Operations Manager

    United States - Last active: 18 hours ago - Tests: 9 - Portfolio: 1

    Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering. * Operations and Team Management * Chargeback and Dispute Management * Procedure and Instruction Manual Documentation * Use Case Documentation * Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks * Business Support Management * Kaizen, 5S, Process Improvements, Cost Savings * Call Center Management * Project Management * Customer Service * Office Administration I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries. I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.

    $33.33 /hr
    2,977 hours
    5.00
  9. Valentina D.

    Valentina D.

    Blogger, Copywriter, Research Data Entry Specialist

    Italy - Last active: 18 hours ago - Tests: 3

    I’m a freelance Blogger-Copywriter, Social Media Specialist, Research and Data Entry Specialist. I write for several websites about cooking, about tourism and about local news. I'm also developing apps for iPhone and Android phones. I create mini-audio guides about the most beautiful towns and villages in Tuscany. I’ve been working in tourism and new technologies since 2006, when I was Content Manager for multimedia guides for visiting art cities. Then I worked as E-Commerce Manager for a leather company selling leather goods all over the world and I was in charged of customer service and webmarketing. I also worked for a famous Florentine webagency that has several websites about Tuscany, as well as a dedicated blog and forum. I used to write contents, doing SEO and being active on the forum and on the blog. I’m a motivated and dynamic person and I commit myself into work really hard. I’m also mum of a lovely boy. At the moment I’m trying really hard to get my job priced and not just appreciated.

    $25.00 /hr
    4,851 hours
    5.00
  10. Natalia V.

    Natalia V.

    Content Manager/Customer Servs/Trilingual Speaker/Photoshop/Designer

    United Kingdom - Last active: 18 hours ago - Tests: 11 - Portfolio: 10

    Over the past 14 years I've been developing my skills in management, design, translation, administrative support, customer service, tech support and sales. I am also a trillingual speaker, Spanish - English - Portuguese. I also have basic knowledge of French and Japanese. I am an interior designer and a craftswoman. I have a small business so I am a multitasker, I do the presentations, photo edition, marketing and brochures. I am a fast learner and a hard worker. My objective is to provide my experience in different fields to the Odesk community and I'm looking forward on gaining new ones. Thank you.

    Groups: Zendesk

    $22.22 /hr
    10,735 hours
    4.99