Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Jonavie C.

    Jonavie C.

    Recruitment Specialist, VA, Customer Service, Admin Support

    Philippines - Last active: 1 day ago - Tests: 8

    I am seeking for positions that will utilize and enhance my skills and knowledge in human resources, recruitment, administrative and customer service support. I have years of Recruitment experience working in different industries such as Business Process Outsourcing, Information Technology, Customer Service and Real Estate. I am open to learn and experience new things, very efficient, resourceful and a quick study.

    $13.33 /hr
    4,925 hours
    4.77
  2. Sheryl P.

    Sheryl P. Agency Contractor

    Customer Service Support+Admin/SEO Support, Writer, Telemarketer

    Philippines - Last active: 1 day ago - Tests: 7

    Over the last 6 years, I have been working for the virtual world, giving CUSTOMER EXCELLENT SERVICE with the WOW experience. I am seeking opportunities to be more competitive in the virtual world and to be able to do more. I am open to new projects and knowledge and always on the GO for every opportunity that comes in.

    Associated with: Ravmark Inc. Agency, Round 'd Clock Services

    $10.00 /hr
    14,140 hours
    4.96
  3. Rhea O.

    Rhea O.

    Customer Service|Sales|Phone and Email Support|Telemarketing|Admin

    Philippines - Last active: 2 days ago - Tests: 5

    I am seeking opportunities to impart the skills and knowledge I have gained over the last 10 years in the BPO industry emphasizing on qualitative service, growth and reputation to achieve career advancement through challenging job assignments and making distinct contribution to the success of the business.

    $6.00 /hr
    9,601 hours
    4.94
  4. Susan G.

    Susan G.

    Virtual Assistant, Customer Service, Admin Support, SMM

    Kenya - Last active: 2 days ago - Tests: 7 - Portfolio: 13

    I am a Virtual assistant with a background in Administration, Personal Assistance, Customer Service, Marketing and Social Media Management. My Objective is to meet and satisfy my employer's needs professionally in working together to achieve the desired results. Learn and gain experience in every Job that I do. If you have long term weekly-continuous work and require VA support and Assistance I am your person! I value great Client-Contractor communication as it is the basis to set, understand and meet goals.

    $6.67 /hr
    2,686 hours
    4.82
  5. Ammar Mohammed

    Ammar Mohammed

    Admin support, Customer Service,VA, Phone Support, Programmer

    Bangladesh - Last active: 1 day ago - Tests: 5

    With the 5+ years of experience in the field of admin support like data entry, customer support, transcription, web research,web design,software development and project management, I wish to continuously provide world class, top notch, reliable service at affordable cost to individuals/ companies who seek commitment, quality and professionalism within required time frames. My fields of focus are mainly admin support, software development (web and desktop based using Java script, HTML, PHP, MySQL, ASP.net, Ajax, C, C++, C# and CSS languages) and project management. Using a highly matured skill set, I wish to further my experience in the coming future with the appreciation of highly satisfied customers. Currently i am working as a part time project manager overseeing the establishment of Language training institution in my country Bangladesh.It is one of the toughest jobs one can ever be given charge of as it requires great focus, efficient resource utilization and proper team management. I last worked part time as a customer support agent for a Canadian & US outbound and inbound customer medication support campaign.Previously i worked for Bell Canada campaign for around 1.5 years as a sales lead.Besides these i also worked on a data analysis project for the last 2 years.I also worked for a number of software development projects here locally with focus on desktop & web based application development using C, C++, HTML and Java among others, which included designing, debugging and testing. In short, the field of my work is diverse but my aim is one:Client Satisfaction. I am available for hire at 40+ hours a week. I look forward to working with you.

    $4.44 /hr
    1,932 hours
    4.70
  6. Jon W.

    Jon W.

    Technical Support Specialist/Help Desk

    United States - Last active: 1 day ago - Tests: 8

    I have over 15 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 7. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

    $22.22 /hr
    6,116 hours
    5.00
  7. Peter A.

    Peter A.

    Danish Supporter

    Philippines - Last active: 1 month ago - Tests: 7

    I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

    $20.00 /hr
    3,479 hours
    4.97
  8. Irene victoria D.

    Irene victoria D.

    Technical Writer | Operations Manager

    United States - Last active: 2 days ago - Tests: 9 - Portfolio: 1

    Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering. * Operations and Team Management * Chargeback and Dispute Management * Procedure and Instruction Manual Documentation * Use Case Documentation * Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks * Business Support Management * Kaizen, 5S, Process Improvements, Cost Savings * Call Center Management * Project Management * Customer Service * Office Administration I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries. I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.

    $33.33 /hr
    2,950 hours
    5.00
  9. Claudia Cavina

    Claudia Cavina

    Bilingual Italian English, versatile worker, fast learner

    Italy - Last active: 1 day ago - Tests: 18 - Portfolio: 10

    Please If you need my services contact me with a message, odesk doesn't allow us contractors to contact You (client) directly unless you started a contact with us before, so any question posed as custom message in the decline offer goes unanswered if you haven't started an interview before declining the offer we made as contractors. Thank you for your understanding. At the momet my main objective is to accumulate expertise and more experiences in the fields where my strenght points lay, The final goal I'm hoping for is one day have an interesting curriculum that shows my versability, taking full advantage of my bilinguism, as Italian is my mother tongue while I've studied English, of course also business oriented, for the past 15 years, attending courses in English specialized schools like London's Malvern House. During the years both for school and recreational projects I've found myself working with programs like : microsoft word, for my creative writing passion; microsoft powerpoint, because words and poems are good but pictures and photos help expressing your ideas so much better and in a more immediate way; microsoft excel, using spreadsheet and filters to organize, schedule and make data easier to find. I've been inside different communities where I helped out managing and overviewing their forums and chats. At the present time I'm still in the University, studying in the conservation of cultural heritage field, hoping one day to enter into an american art gallery or a museum and become an art curator. To help fulfill this ambition,I've successfully attended Frank Boehm's course of "Exhibitions and Installments" at the IUAV in Venice, and learned some practical lessons about art exhibitions from Alessio Boschi. I've worked on my local territory with some contemporary art artists, Giusy Marchesini and Abdessamad Halloumi, helping with few of their temporary exhibitions. In the above mentioned positions, the photography course taken with Guido Guidi was a huge help, as it had helped me develop my artistic eye especially for compositions.

    $14.76 /hr
    4,957 hours
    5.00
  10. Natalia V.

    Natalia V.

    Content Manager/Customer Servs/Trilingual Speaker/Photoshop/Designer

    United Kingdom - Last active: 1 day ago - Tests: 11 - Portfolio: 10

    Over the past 14 years I've been developing my skills in management, design, translation, administrative support, customer service, tech support and sales. I am also a trillingual speaker, Spanish - English - Portuguese. I also have basic knowledge of French and Japanese. I am an interior designer and a craftswoman. I have a small business so I am a multitasker, I do the presentations, photo edition, marketing and brochures. I am a fast learner and a hard worker. My objective is to provide my experience in different fields to the Odesk community and I'm looking forward on gaining new ones. Thank you.

    Groups: Zendesk

    $22.22 /hr
    10,704 hours
    4.99