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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 697 Customer support projects are completed every quarter on Upwork.

697

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: August 1, 2015
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  1. Ehnjaylegem Teng

    Ehnjaylegem Teng

    Customer Support, Writer, Admin Work, Zendesk etc.

    Philippines - Last active: 8 hours ago - Tests: 5 - Portfolio: 2

    UPWORK TOP RATED, 100% JOB SUCCESS, 4.99 STAR FEEDBACK, 9,500+ HOURS WORKED, 38 JOBS! "Exceeding Your Expectations Always!" Feedback ratings are above average to perfect. I work professionally and give excellent comments and suggestions to my employer. Okay, here's what I can do and have worked with: CUSTOMER SUPPORT - Email, Phone, and Chat - Problem Solver - Logical, quick thinker ADMIN WORK - Daily, weekly, monthly reports that includes customers' details and concerns. - Tally those up to see which concern most customers contact you about. - Research and test drive tools/platforms and give you a detailed feedback to know whether or not the tool is useful for your business. - Can train and create study materials for new hires. - and all that good stuff. WRITING -Articles -Ghost writing -Blog -Spin MULTI-LINGUAL Filipino / Tagalog English Cebuano FAST LEARNER AND DEDICATED Not all businesses are the same. I might have had YEARS of experience in this industry (custmer service) but I'm not arrogant. I'm willing to be taught, adjust, and learn. Call me "Gem". My real name is kind of a mouthful :) Ah don't be intimidated of the rate. That's always negotiable. Talk to me about it.

    $8.00 /hr
    10,050 hours
    4.99
  2. Robert H.

    Robert H. Agency Contractor

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Last active: 8 hours ago - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    Associated with: MAGNIFICO

    $12.00 /hr
    6,210 hours
    4.70
  3. Maricel Florendo

    Maricel Florendo

    Virtual Assistant, Customer Support, etc.

    Philippines - Last active: 8 hours ago - Tests: 10 - Portfolio: 14

    My main objective is employer satisfaction by giving my 110% effort in every task I am given. I go for quality work first before quantity but I believe that quality and quantity of work may be achieved through patience, hard work and continuous practice. I am a very hardworking person, loves challenges, willing to be trained should the need arose and I am also a fast learner. I also love learning new things for I believe that it will not only help me as a contractor but as a person as well. I prefer long-term jobs with the possibility of promotion but I also welcome short-term jobs depending on the rate and the work. I would like to build a career here in oDesk as a home based agent where I can utilize my skills.

    $6.67 /hr
    7,393 hours
    3.68
  4. Bruce Kaffenberger Agency Contractor

    Advanced FileMaker Pro Developer

    United States - Last active: 27 days ago - Tests: 4

    I have designed and maintained hundreds of databases for a variety of businesses and orgaizations. I specialize in FileMaker development, having been a user since version 2.1 ( I currently employ versions 11, 12, 13 and 14). I am experienced in designing databases for business, for both stand-alone and multi-user installations. For many businesses, I have designed a single database to replace the use of multiple programs that required duplication of data entry (as well as duplicating their labor cost). I customize my applications to your business and your style of working. My database designs often include document retrieval and Internet functionality. Your database can be strictly for in-house use, or accessible via the Internet. I have accumulated a broad experience in both hardware and software in over 3 decades within the computer industry. I have been self-employed since 1983, and understand the needs of a business owner and employer. I have worked with many different industries, including: medical / healthcare, retail, finance, non-profit, education, construction, and manufacturing. I have experience in understanding the various needs of these different organizations, and will perform the same for you and your business or organization. A partial list of my previous FileMaker applications: Retail Point-of-Sale Maintain prospect / customer records; generate and store quotes / orders / invoices; inventory management; customer document retrieval for pictures / PDF documents / Word & Excel files / etc.; email generation for marketing and customer notifications; Internet integration for mapping, research and tracking; reporting for inventory / sales / payments / customers / etc. Rental Point-of-Sale Maintain customer records; generate and store rentals / orders / invoices; inventory management; customer document retrieval for pictures / PDF documents / Word & Excel files / etc.; email generation for marketing and customer notifications; reporting for inventory / rentals / payments / customers / etc. Finance Company / Service Bureau AutoBilling Maintain customer records; generate invoices for each account automatically based on the billing frequency (monthly, quarterly, semi-annually and annually) and customized for each Vendor to insert the correct graphic logo at the time of printing; customer document retrieval for pictures / PDF documents / Word & Excel files / etc.; email generation for marketing and customer notifications; Internet integration for mapping, research and tracking; reporting for accounts / dealers / billing / payments / collections / histories / etc. Medical Case Logger Designed for use by Radiology Technicians at a hospital destroyed by Hurricane Katrina. The technicians employed web browsers to access a web-published database for a radiology group. The technicians created case records of the patients that the Radiologists diagnosed, and automatically produced reports for the Radiologists three times per day. The database was also accessed via the Internet by transcriptionists. On a monthly basis, an invoice for services performed was created automatically with a fully detailed log of each case. Patient Record Retrieval Developed for well-established surgical practice that maintained paper records and charts for their patients. Data imported from the medical billing application generated Patient records to expedite the search and retieval of decades of medical records. Magazine Subscription Manager Maintained subscription records for multiple magazines and newspapers published by a sports and cultural publisher. Generated reminders and reports of expiring subscriptions for marketing and billing. Service Company Manager Maintained customer records for a chimney sweeping company to store important details about each customer's account, including site surveys, services performed, future services, and service technician notes. Data was originally exported to Palm Pilot PDAs, and currently accessible by smartphone or tablet through Internet web publishing. The system also produces management and billing reports for the company, and links customer records to Internet mapping sites for directions to customer addresses.

    Associated with: The Computer Connection, LLC

    $60.00 /hr
    953 hours
    4.80
  5. Gregory peter D.

    Gregory peter D.

    Customer Service Support/Admin Assistant

    Philippines - Last active: 1 month ago - Tests: 6

    For the past 5 years, I have been providing customer support/service over the phone for clients in the US and Australia. Three and a half years w/ the telecommunications industry both for mobile and fixed line service which covers general account maintenance, payments, billing support, basic troubleshooting for service provided. One and a half years with a well known financial institution providing Home Lending Services. My work also included basic account maintenance, explanation of escrow accounts, payments, bill reprints. Previous work experience can also be provided if requested.

    $4.50 /hr
    2,590 hours
    3.30
  6. Delfin Bundalian III

    Delfin Bundalian III

    Customer Service Representative/Admin Support

    Philippines - Last active: 4 months ago - Tests: 2

    I am a highly capable professional with over 6 years of customer service experience. My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of any team. My knowledge of computers, which enables me to pick up new systems quickly, work independently, and efficiently make me a perfect fit for any job opening related to customer service. I possess an uncanny ability to build rapport and relationships with internal and external customers via the telephone. I can solve problems, quickly and precisely, which has resulted in customer satisfaction in my previous positions. My business skills, attention to detail, and general aptitude all have served me in my previous endeavors which have shaped me into an excellent representative. The approach to my work goes beyond the job description as I am always looking for a way to improve results. In addition to my work, I have always been looked to for decision making.

    $5.56 /hr
    0 hours
    0.00
  7. Michael Sunga

    Michael Sunga

    Professional Customer Support, VA, Admin Support, Email & Chat Support

    Philippines - Last active: 3 days ago - Tests: 8 - Portfolio: 3

    I have 7 years of extensive experience as a Customer Service Representative. Due to my enthusiasm and commitment in customer services career, I have the ability to become a central member of your team. I am a team player, energetic, I have a great command of the English Language. I'm very friendly and love to juggle multiple tasks. I love learning new things and very flexible. I always provide excellent customer satisfaction and would go extra mile to get the job done.

    $7.00 /hr
    1,108 hours
    4.06
  8. Ravi kumar V.

    Ravi kumar V. Agency Contractor

    Customer Service Expert | Topnotch Admin Support

    India - Last active: 1 day ago - Tests: 10 - Portfolio: 9

    Hi I am Ravi . I have completed my Masters in Business Administration and Bachelors in Computer Applications. I have an experience of 5+ years in customer support and admin support in different projects . I have even secured the position of top caller for 3 months. I always strive to give my best no mater what I do. I am a good communicator and feels pride that I have been a good sales person. I work well under pressure and can multi-task efficiently to meet deadlines.I could get very competitive, but I could also be a great team player. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more.I can provide you Business Support Services, Technical Support, Appointment Fixing, Virtual Assistance, Data Entry, Appointment Fixing, report creation, Data entry and Data mining etc. I personally believes that good customer service is the backbone of an organization. I am a fast learner and exactly the person you need to support your business. I am always ready to walk that extra mile to make the projects of my clients a successful one. I am available 50+ hours per week.and to work in live Australian, US and UK time zones.I can even work on weekends. I have high speed internet connection which helps me to complete the work on time.

    Groups: Pro Customer Service

    Associated with: Business Developer

    $4.44 /hr
    8,062 hours
    4.97
  9. Livi Gonzales

    Livi Gonzales

    Tech Support/Admin Assistant/Customer Service

    Philippines - Last active: 8 hours ago - Tests: 6

    Administrative support professional offering resourceful office management skills. One who adapts to change. Works independently. Able to manage multiple priorities and meet deadlines without compromising quality. Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the Regional Director, Managers and Consultants. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to customers. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

    $3.33 /hr
    7,693 hours
    0.00
  10. Shahara Manubac

    Shahara Manubac

    Data Encoder,Customer Service,Tech Support,Admin Support

    Philippines - Last active: 29 days ago - Tests: 4

    I finished the degree of Bachelor of Science in International Relations. I've been working as a Customer Representative for more than a year . I good on doing paper works,research and data entry. I'm fluent on speaking and writing English language. I have good skills on Microsoft Office. I am interested to being hired by one of your clients. I good doing my task on time and correctly.

    $3.00 /hr
    0 hours
    0.00