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Hardware Troubleshooting Upwork freelancers typically receive a client rating of 4.65.

Last updated: September 1, 2015

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  1. Christian Nicole Amil

    Christian Nicole Amil

    Do not do unto others what you don't want others do unto you.

    Philippines - Tests: 4 - Portfolio: 1

    My objective is to become a great computer engineer and this is one of the ways to practice some of my skills and to make myself prepared for the future. I offer honest and dependable support. I am a very hardworking and diligent person. I am also great at visiting websites. I have a very good eye for details and making myself useful to others is my passion. More importantly i do not bill for hours i do not work. Lets work Together.

    $5.56 /hr
    0 hours
  2. Gregory Buchanan

    Gregory Buchanan

    Help Desk Technician with 5 years Call Centre experenience

    Jamaica - Tests: 3

    I am PC Technician from Jamaica. I have experience of working as a Technical Support for Digicel Jamaica Ltd. The biggest mobile telecoms provider in the Caribbean. Over my 5 years there, I was tasked with troubleshooting and resolving issues with GSM, 4G and Wimax technologies. Since that work environment was a Customer Care Operation I have acquired very refined Customer Service skills. I am very comfortable with working within Blackberry , Android , IOS, Microsoft/Nokia Mobile operating systems as well as Windows XP/VISTA/7/8. I hold a diploma Computer Systems Technology and I am pursuing a degree in Information Technology. I am also actively pursuing Cisco CCNA certification.

    $12.00 /hr
    0 hours
  3. Hazi Ali Shaik

    Hazi Ali Shaik

    Hazi Ali Shaik

    India - Tests: 13

    I have experience in administration and office environment, I well now and experience in this skills like, Data entry, Ms-Word, Excel, PowerPoint; Adobe Photoshop, Page Maker, Dreamweaver, fireworks; HTML; CSS. Photo editing, resize, cropping, printing, video editing (windows movie maker) PDF to excel converting, PDF to word converting, making PowerPoint presentations, making new logos through fireworks and Photoshop, data entry excel, other software's. Manage the office files, maintain outward and inward, attending phone calls, purchasing, filing, Xerox, fax, internet suffering, email, outlook and searching.

    $4.44 /hr
    0 hours
  4. Junalynn Maghanoy

    Junalynn Maghanoy

    Expert in data entry with call center experience

    Philippines - Tests: 2

    I am an experienced call center agent for 6 years and a graduate of Bachelor of Science in Computer Science. I can do multi-tasking. I am highly flexible and can do things under pressure. I can type 50 words per minute as a fast typist. I am an open-minded person, friendly and diligence. Speaking lie is difficult for me.

    $3.00 /hr
    0 hours
  5. Fayyaz Ali

    Fayyaz Ali


    Pakistan - Tests: 4

    I have more than 10 years experience in system / network administration. I have been working on Microsoft, Linux, CISCO and MikroTik RouterOS base setups. Education: MIT, Information Technology (in progress) A+ Certification (From Times Tech Institute Pakistan) Red Hat Linux Administration (Pakistan Computer Bureau) MCSE 2003 Track (From Times Tech Institute Pakistan) MCITP 2008 (From Times Tech Institute Pakistan) CCNA (From Times Tech Institute Pakistan) MCTS (Active Directory) Microsoft Specialities: VPN Server Microsoft Windows 2008 Server / Active Directory / Hyper V /Ubuntu Linux base Servers Active Directory Domain Controller (Win.2008) with various Group Policies implementation Additional Domain Controller with load balancing/Role sharing DNS + FTP + DHCP Servers (Windows 2008 & Linux Mode) IIS / Apache Web Server File Server MIKROTIK Hotspot Server/PPPOE Server WDS + RIS (For network base windows installation) Email Server (Mdaemon, microsoft exchange) VMWare Workstation/VMWare Server

    $16.67 /hr
    0 hours
  6. Ephraim Estrella

    Ephraim Estrella

    Experienced Data Analyst, Technical Assistant

    Philippines - Tests: 3

    An honest, hard-working professional driven with motivation and high ethical standards towards work. I have an unquenchable thirst for knowledge and unwavering desire to learn. My main objective is to become a part of a work family whom I can share my competence and experience. With my professionalism, commitment and perseverance, I believe that I can help the company move forth, obtain results and realize its visions.

    $3.99 /hr
    0 hours
  7. Hazel B.

    Hazel B.

    Technical Support, Data Entry, Virtual Assistnt, Customer Support -svc

    Philippines - Tests: 4

    I recently resigned from my work, from a homebased as a service coordinator from an company based in Australia.I do follow up calls and emails for calibration, purchased order and servicing. I worked as a process executive my job as senior representative specialist from a top 100 corporation in United States.I worked as a full time customer service associate in a bank.I receive calls and assist them with their needs according to policies that applies.I worked as a Customer Service Manager for an entrepreneur, wherein I am in charge for Customer order and support on both emails and calls. This means I deal with various email issues with regards to orders, delays, refunds, reviews, damaged goods.In addition I also contact the support team to deal with any issues arised buy submitting claims and opening tickets when necessary, In addition to that I am also in charge with special promotion tools for the online marketplace I am given access to special online tools that help us to automate the promotion of our products. these include an email tool, url builder, press release tool, video tool, link builder,facebook ads, amazon ads I manage various contractors we use on Odesk and Fiver. And Im in charge to pay them and to manage the flow of information between all parties I do setup new Webstores- this are selling on other Markets. : In order to boost our sales on other larger buyer traffic markets in the USA and europe. I take charge with Database entry, making sure to update various records and database in excel format Email List Building - I update and maintain any email lists we have in mailchimp or aweber Social Media - I am required to set up and maintain all of our social media pages on facebook, twitter, google plus and pinterest, I research on different Coupon Sites: I am required to sell and set up our product offers on all popular deal coupon sites in the USA, Canada, UK, Germany, France, Italy, Spain . Before that, I also worked with call centers for travel agencies as customer care for 3 years and became an escalation lead.I call airlines regarding trip cancellations as well as booking and reservations.I also worked as a technical support for one of the telecommunication company in United States where I troubleshoot with phones and also do up selling with add on services for customer's phones.I also worked with one of the Internet Service Provider as a technical Support agent wherein troubleshooting with internet connections and with computers doing a remote assistance for different Operating system Windows and MAC, and requests dispatched for technician when needed.For 2 years I also worked in a directory assistance call center where I received calls for name and number listings,movie listings and driving directions. I would like to describe myself as an honest, a very straightforward person who likes to take things in his stride in a very level headed manner.Life is quite exciting to me as it has galores of opportunities and experiences to offer and I feel one should always make the right use of it. I am adventurous by nature for I like to take up new challenges. It gives me the zeal and impetus to work towards excellence.One thing I firmly believe in is that one should always strive towards individual betterment, in whichever form it may be.Therefore I'm never tired of beginning where others end.

    $8.00 /hr
    0 hours
  8. Neko bryan L.

    Neko bryan L.

    Virtual Assistant, Data Entry, Customer Service,Typist.

    Philippines - Tests: 7

    My main objective is to provide excellent service, with timely, accurate, and professional results. Experienced professional with multiple skills looking for extra work. Very diligent, attentive to details, hard working and honest. Data entry and chat support is my Main skills because I'm good in keyboard shortcut so it will be easy for me to manipulate computers and I can finish my job in a timely manner, can work part time or full time.

    $4.44 /hr
    0 hours
  9. Vishmadeb Mondal

    Vishmadeb Mondal

    Support, Operation and Maintenance Engineer Professional


    Currently I am working in IT firm in post of Support, Operation and Maintenance Engineer. My field is telecom section and working on various Mobile operator. Our company provide various kind of service in various operation. Now I am on team lead on this company and I would like to working with Odesk in similar field. Computer Skills and Software Used : Operating System: Windows 2000, Windows Server 2003 R2, Redhat 6, 6.4. Servers : HP OCMP, IBM, Adlink Server. Languages : C, C++,SQL, Java, Asp, Javascript, Php, HTML. Technologies : GSM (2G&3G), ss7, CDMA, Analog & Digital Communication, LAN, Wan Networking. Telecom Softwares : VPN, VNC, Teamviewer, Putty, WinSCP etc. Databases : Microsoft SQL Server 2005 & 2008, Mysql 5.1, RDBMS, PhyMyadmin. Packages : Ms-Office and various other applications Skill Summary • Over 5 Years of professional experience in Operation and Maintenance of Telecom Section. • Extensive experience in Commissioning, Troubleshooting & Up gradation of windows server patch, Code, Modify, Switch OS etc. • Extensive experience in performing Corrective Maintenance, Fault Rectification & Alarm Handling. • Experience in Performing Preventive maintenance of the GSM Sites. • Hands on experience in Operation & Troubleshooting of E1 Connectivity. • Hands on Experience on the removal of all the External Alarms generated on GSM sites. • Install various type of card in server. • Excellent at analog and Digital Communication Systems. • Hand on experience in networking equipment such as, Cisco routers, Switches, hubs & firewall. • Posses strong hold on IP addressing, Subnetting, Subnet mask. • Install Windows server and Red hat server. • Extensive experience in Systems Management. • Excellent Verbal & written Communication Skills. • Excellent Management skills. Roles and Responsibilities • Responsible for the Operation & maintenance of Server, switch, UPS of many sites. • Supervision of the GSM Sites 24x7, On Call visits to sites for alarm clearance to ensure smooth operations & maintenance in the region. • Preparing the Duty Rosters, Timesheets, PM Checklists and other monthly reports and managing my team under my supervision. • Commissioning, Troubleshooting & Up gradation as per requirement. • Ensure 24*7 hr duty. • Prepare every day of all server health check. • Checking & Corrective Maintenance of All server remotely Using VPN, VNC, Team Viewer, Putty Etc. • Faulty equipment resolution and replacement activity. • Follow up with Managers the status of verbal & written reports of technical & non-technical site problems. • Performing the Quality work and conducting the self audits to improve the quality of service. • Receiving and Closing Trouble Tickets within given time. • Generating server, switch, UPS Health check reports on weekly, biweekly and monthly basis. • Co-ordination with Vendor/Operator for Fault Identification and Rectification, Problem Synthesis and Reporting. • Generated everyday service wise MIS Report and send high level authority. • Implementing the Work Orders from the operator. • Troubleshooting and Rectifying faults at the GSM or our sites. • Patching, testing and checking of Alarms in DDF Frames. • Looking after all the issues at the sites. • Troubleshooting of alarm Occurrences and analyzing the cause of the alarm. • Monitored spares / replacement of faulty Modules, Sub-System and Cables etc. • Resolved customer complaint quickly. • Installation, Maintenance & Troubleshooting of LAN/WAN Networks.

    $8.00 /hr
    0 hours
  10. Saqib Arif

    Saqib Arif

    Technical Engineer & Customer Support [CCIE CCNP ITIL | Ongoing CISSP]

    Saudi Arabia - Tests: 1

    Since the past 6 years i have gained experience in large organizations that provide customer support and network solutions. Proven record of professional communication and troubleshooting skills. Creative and tactical thinker possessing solid leadership, communication, and interpersonal skills. Comfortable interacting with senior management, clients and team members. Excel at directing and completing multiple projects within time and budget constraints. Known for being detail oriented and for being a perfectionist, with a strong work ethic and the ability to work independently or as a global team member. Strong project and time management skills.Highly motivated network professional with excellent vendor negotiation and meeting facilitation skills with excellent oral and written communication talents.harp attention to detail and analytical approach to resolving technical challenges; poise under pressure.Total commitment to continual professional development and growth; ability to quickly learn new technologies, job responsibilities and environments.Excellent customer interface and ability to influence internal and external organizations. Proper and professional phone etiquette, ability to speak and write clearly and accurately. Educate customers on resources available to resolve issues.Customer friendly and efficient technical support to Business Clients through phone and email. Handle escalation and requests for high priority customers.Maintain effectiveness when experiencing major change in work tasks/environment.

    $8.00 /hr
    0 hours