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Live Chat Operator Job Cost Overview

Typical total cost of Upwork Live Chat Operator projects based on completed and fixed-price jobs.

Upwork Live Chat Operator Jobs Completed Quarterly

On average, 64 Live Chat Operator projects are completed every quarter on Upwork.

64

Time to Complete Upwork Live Chat Operator Jobs

Time needed to complete a Live Chat Operator project on Upwork.

Average Live Chat Operator Freelancer Feedback Score

Live Chat Operator Upwork freelancers typically receive a client rating of 4.49.

4.49
Last updated: September 1, 2015
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  1. VIJAY PATEL

    VIJAY PATEL

    Expert Service Provider

    India - Tests: 3

    Education:  Masters of Arts in Economics from D.A.V.V. Indore.  Bachelor of Science in Electronics from D.A.V.V. Indore 1996-99 Technical Certifications:  Diploma in Computer Application (DCA)  CCNA - Cisco Certified Network Associate. (ID NO: CSCO11262822)  MCSE/MCDBA - Microsoft Certified System Engineer and Database Administrator.  RHCE - Red Hat Linux Administration, course Completed.  Career Course in Hardware and Networking from NIS Indore 2002-03. Technical Skills: Application MS-Office 2000/2003/2007, MS-Outlook, Internet, Etc. Operating System Windows 95/98/XP/7/2000/2003, Red hat Linux 9, Servers Windows 2003, Windows 2000, Windows NT and Red Hat E 4 Linux. Routers Cisco 2500, 2600 and 3800 series. Switches Cisco Catalyst 2950, 3750, 3560 and 4506. Protocols TCP, IPv4, ICMP, RIPv1, RIPv2, OSPF, IGRP, EIGRP, BGP. Technologies VLAN, VPN, Wireless and VOIP. Responsibilities: ? Systems experience. ? Documentation experience. ? Project set up (Govt. Or Pvt.) ? Selection of Hardware & Software. ? Training of IT staff in technical matters. ? Managing Relationship with Clients. ? Distributing Franchisee and give full support. ? People management. ? Project management. ? Planning of projects. ? Co-ordination of inter departmental work. ? Conducting audit. ? Conducting needs analysis. ? Training other Non-IT departmental staff. ? Managing Clients relationship. ? Facilitating meetings. ? IT – Infrastructure support. ? Vendor coordination. ? Support and deliver the services for the new and existing customers. ? Providing data and voice services to customers as per requirements. ? Network requirements and Bandwidth allocation as per Business needs. ? Support for Servers, Switches, Routers and Firewalls. ? LAB administration for Business Units. ? Establish new or old transitioned projects. ? Coordination with internal departments to get the service prompt. ? Maintaining Business Units data for uninterrupted IT services. ? Providing Remote Assistance for technical issues. ? Knowledge of configuring and setting up Cisco Routers and Switches. ? Knowledge of VLAN and Access list. ? User account management in Windows via web tool. ? Knowledge of Active Directory Domain. ? Installation, configuration and troubleshooting of Windows and Linux clients. ? Trouble shooting of the problems related to network link & problems in wireless Client. ? Hardware support for laptops and desktops. ? Network port patching of Switches and setting up of IP phones, Polycom and Cisco IP Communicator. ? Installation and Troubleshooting of networks based on Thin, Thick and all structured cabling. ? Remote Administration with the premises and between premises ? Re-Engineering networks with latest technologies like – terminals, VPN, In-house Mailing, IP Masquerading etc. ? Managing all installations of Servers, desktops and laptops. ? Implementation of Hardware and Software RAID. ? Implementation and maintaining Hybrid networks based on Linux and all Windows Versions. ? Providing FMS to our clients for Data Backups, Security, and Antivirus Management. ? Providing DBA support to our clients with online Database connectivity and data management. ? Monitoring performance and resolving bottlenecks as and when required by IT Manager. Extracurricular Activities: ? Playing Cricket & Badminton. ? Represented Govt. Post Graduate College Mhow Cricket Team as a Captain. ? Represented KHO-KHO and Football team in Inter School Tournament. ? Sports Secretary in School. Strength : Honest, Hardworking, Positive Attitude, Good Team Player and Punctual.

    $4.44 /hr
    0 hours
    5.00
  2. Ralph Ervin De Venecia Ignacio

    Ralph Ervin De Venecia Ignacio

    Virtual assistant, Infomation Technology Expert, Networking, DataEntry

    Philippines - Tests: 1

    I am fluent in Englsh both written and spoken, and can take on a wide range of tasks. I also have experience in Cisco networking and I am well oriented with Microsoft Word, Excel, Powerpoint, Java Programming, Data Entry and Adobe Photoshop. I can also work under pressure and can do multiple tasks and pass requirements on time.

    $3.33 /hr
    2,023 hours
    2.35
  3. Sachit Jani

    Sachit Jani

    Customer Support via Chat, Email & Phone (Technical & Non-Technical)

    India - Tests: 7

    I'm an Electronics engineer and have worked with a networking firm for 2.5 years. Since last 1.5 years, I'm working as a Freelancer. I'm good at programming languages like C, CPP, Perl & BASH. I'm good at Networking and operating systems. Being an Engineer, I can adapt to new software tools easily. I have a desire of working as a Customer support Executive. I'm ready to provide Chat Support, Email and Phone support - both technical as well as non-technical. I like solving customer queries which makes me suitable for this task. I also like working for the Recruitment firm. Quality work in Time - That is what my clients get from me. Being a full-time freelancer, I'm flexible to work at any time.

    $8.89 /hr
    0 hours
    0.00
  4. Ann catherine M.

    Ann catherine M.

    Technical Support Specialist, Expert in Computer Hardware and Software

    Philippines - Tests: 6

    Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures. Worked for a year in a call centers as Technical support professional, serving customers through voice or chat support to resolve issues with hardware and software installation and troubleshooting. Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well. Skilled in planning and organizing with the ability to complete tasks on deadline. An independent worker who successfully meets the challenges of a fast-paced environment providing data entry and administrative support to a large department. Sound knowledge of database management tools and data entry technologies. Over three years experience successfully performing a number of data entry and clerical tasks. A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work. Expert in Siebel,right now database , Cisco VoIP, Microsoft word, Microsoft excel,microsoft PowerPoint, Very knowledgeable in troubleshooting of computer peripherals products such keyboards,webcams,headsets(wireless),Expert in yahoo messenger , Video HD, Skype, Very Proficient in websearch engines such as Google search, yahoo, wikipedia, 118.com, 11850.ie, whitepages, yellow pages,

    $4.44 /hr
    2,196 hours
    4.87
  5. Czarina Ann Go

    Czarina Ann Go

    Virtual Assistance, Email Support, Customer Service, Chat Support

    Philippines - Tests: 1

    Seeking stable online job based at home. I worked as a virtual assistant almost 3 years now and was trained and worked on array of tasks. At the same time, I also tried working as a front desk officer/membership consultant in an elite fitness club and after that job I worked on a call center as a Reservations Sales Specialist for almost 14months. And employed for 14 months on a BPO company and was awarded as 3rd top agent for 2011. I am optimistic that whatever field I may be, I am to excel.

    $5.56 /hr
    1,472 hours
    5.00
  6. Jhoana Villegas

    Jhoana Villegas

    Customer Experience Specialist

    Philippines - Tests: 3

    My name is Jhoana Villegas, 38 years old. I am a stay at home Mom and I have one dependent, he's 10 years old, smart and loving. I am a college graduate, and I hold a degree of Bachelor of Science in Computer Science. I have had the opportunity to work with one of the most amazing BPO in the Philippines, where I worked as a Team Leader. I have 10 years of extensive customer experience. I assisted customers mainly with their complaints. The medium of communication used are voice and email.

    $5.56 /hr
    264 hours
    4.55
  7. Kathleen Sardoncillo

    Kathleen Sardoncillo Agency Contractor

    Order Processing & Customer Service

    Philippines - Tests: 10 - Portfolio: 11

    I am interested with engaging in long term projects in the following areas where my skills set are derived from over 5 years of experience working in the customer service industry: - Order Processing - Live Chat Support - Email Support - Phone Support - Administrative Assistance - Data Entry - Others: MS Office Applications, Photoshop and CorelDraw I'm competent and a hard-worker. I have the enthusiasm to keep learning new things and I always have the initiative to strive for better (if not the best) in all things that I do. I can work independently with minimum supervision and I work well also with a team. I'm detail-oriented and most of the time, I want my stuffs done in a systematic and organized manner.

    Associated with: One Team Up

    $7.78 /hr
    6,557 hours
    4.99
  8. Maria Rodelia Sibal

    Maria Rodelia Sibal

    If you need anything done, I'm the woman for the job.

    Philippines - Tests: 2

    My work experiences make me suitable for any kind of job. I worked as a teacher for four years and worked in the BPO industry for more than ten years. My background includes working in sales, billing and technical support. I also have experience handling inbound/outbound calls, chat, ticket and email support, data entry and appointment setting. I have excellent customer service skills, I am reliable and take great pride in always giving my best in all that I do. If you need anything done, I'm the woman for the job.

    $7.00 /hr
    3,180 hours
    0.00
  9. Gustavo S.

    Gustavo S.

    Customer Service support with Sales experience

    Nicaragua - Tests: 7

    Rest assure that I can provide the quality of customer service or sales experience that you desire. I am professional and reliable, and have extensive customer service, sales and and administrative skills. I have over 3 year experience in Customer Service oriented while trying to give the best possible outcome, which is first call resolution of the customer´s issue in the first contact. I also have 3 years’ experience in Sales (credit monitoring products, telephone service, and credit card customer support). I am a person striving towards results, this gives me the opportunity to reach my goals in an efficient way. I do like to take up challenges easily. I am a multitasking person, this allows me to work on different tasks at the same time, maximizing productivity. Able to generate reports that will not only allow easy comprehension of performance but also identify areas of opportunity.

    Groups: Pro Customer Service

    $12.50 /hr
    648 hours
    0.00
  10. Avinash Ramchandani

    Avinash Ramchandani

    Customer Service Manager/Admin Assistant

    Pakistan - Tests: 2

    Over 7 years of experience handling online business customers from all over the world. Dealt with different customers who were aggressive, VIP, silent, complaining, knowing all, loyal, discount customers, impulse customers, need based and wandering customers with professionalism by following the philosophy of taking every customer contact as a chance to shine once again to build and maintain company's reputation. I am expert in providing support on Synchronous and Asynchronous channels which include phone support, chat support, email support, SMS, Facebook, Twitter and all type of web forms. From the last two years I have been using different custom sources of (customer relationship management) for processing refunds, closing new orders, forwarding new orders, shipments, placing orders on customer behalf, follow-ups, cancellations, trouble shooting of technical issues, order revisions, order tracking, creating new orders, updating communication, promotional emails, re-sending passwords, updating new information, maintaining excel and word sheets, processing new orders, solving tickets, collecting feedback's and planning new tools for better online sales. I am a hard worker, multitask self confident support person whose goal always is to learn more and more effectively and accurately in a fast paced environment to put my best for the genuine love which I have for this industry. I am looking forward to work with you as a customer support specialist or any additional tasks or services you may need assistance with.

    Groups: Pro Customer Service

    $14.96 /hr
    0 hours
    0.00