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Live Chat Operator Job Cost Overview

Typical total cost of Upwork Live Chat Operator projects based on completed and fixed-price jobs.

Upwork Live Chat Operator Jobs Completed Quarterly

On average, 76 Live Chat Operator projects are completed every quarter on Upwork.

76

Time to Complete Upwork Live Chat Operator Jobs

Time needed to complete a Live Chat Operator project on Upwork.

Average Live Chat Operator Freelancer Feedback Score

Live Chat Operator Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Cassandra lilet N.

    Cassandra lilet N.

    Email&Chat Sup/Data Entry/Basic TechnicalService/Customer Service Rep

    Philippines - Last active: 14 days ago - Tests: 4 - Portfolio: 1

    I have been a Customer Service Representative and Email/Chat Support for more than 7 years now which helped me attend to customers needs through phone, chat and email. Furthermore, I was trained to assist customers (TigerDirect, CompUSA, Ebay and Amazon) regarding their order status, package shipment, order billing, refunds, returns & exchanges, cancellations, site and log-in issues, etc. Also, I have experienced credit acquisition, and basic technical knowledge such as computer parts and compatibility. I am hardworking and efficient. I am flexible when it comes to schedule. I pay close attention for details. I follow procedures exactly to make sure all parts of a job are completed. In addition to that, I am willing to explore new things and can work under pressure. I can do multiple tasking and I see to it that quality is my priority more than quantity. I am seeking for more opportunities that would make me a better employee so I could help more employers as well by doing business on their behalf.

    $4.00 /hr
    30 hours
    5.00
  2. Christian Clavero

    Christian Clavero

    Personal Assistant/SEO/Web Research/Data Entry

    Philippines - Last active: 10 days ago - Tests: 4 - Portfolio: 2

    I am Filipino from the Philippines I have started working from home. I am a trustworthy, hardworking and practical man: with administration, supervisory and customer service experience. I am experienced in social media managing. I am accomplished using IT systems including Microsoft Windows, Word, Access and Excel, and have carried out complex Excel work in my previous job. I have an excellent telephone manner and communication skills, and have regularly dealt with international customers and clients in the past. I am reliable and adaptable to different work environments, and able to work well both individually and as part of a team. KEY SKILLS:~Excellent Customer Services ability ~Working knowledge in SQlite, Google docs, Fresh grid, Wiki, Posting Ads. and other network media services. I do also web research, Data entry. ~Positive, committed approach to work ~Good personal time management ~Effective at working within deadlines and under own supervision.

    $3.33 /hr
    10 hours
    5.00
  3. Irene V.

    Irene V.

    Mandarin translator,Expert in excel with Specializing in Data Entry

    Philippines - Last active: 1 month ago - Tests: 6 - Portfolio: 7

    I'm expert handling any data entry and excel. I'm a nursing graduate,I can speak basic Mandarin even Fokien and currently looking for a good career here in Odesk and make good use of my time at home. I've been a pre-school teacher for a year. Also I've been in the BPO industry for a couple of years. Handling different Asian and North American accounts. I can also handle: *Transcription *Phone Support *Customer Support *Chat Support *Virtual Assistance *Translation basic (Mandarin-to-English) *Web Research *Dropbox *Google Docs *Excel Spreadsheet *Data Mining *Adobe Photoshop Basic *Removing Watermarks

    $5.56 /hr
    927 hours
    4.83
  4. Mohamad faisal M.

    Mohamad faisal M.

    Project Manager / Client Coordinator / Virtual Assistant

    Philippines - Last active: 1 day ago - Tests: 3

    I have been a Virtual Assistant and Client Support Coordinator for HoopJumper Websystems for more than two years. I manage communication with project participants from Graphic/Web Artist, Map Illustrator, Web Developer and Marketing. I can provide assistance with managing internal and external clients including freelances to keep programs on time. I participate in internal and client team meetings and recording the minutes and action items to be updated in Basecamp. I am also in-charge in giving client project status weekly reports. I work hand in hand with our IDX Providers for some Tech Support and IDX feature updates I have a good background in team management from an outsourcing company called 123Employee founded by Daven Michaels. I have been a Project Manager for this company for more than 3 years and one of our very good client is the HoopJumper Websystems. As 123Employee Project Manager, I plan and define the scope of the project. Create a detailed work plan if its not on the current Standard Operating Procedure created. And then I develop a schedule for the project and determine the objectives and measures upon which the project will be evaluated at its completion. As for staffing the project, I recruit, interview and select staff with appropriate skills for the project activities. Then manage project staff to the established policies and practices of the organization.I am on top of the process to implement the project. Execute the project according to the project plan created. Develop forms and records to document project activities to be reported daily, weekly, monthly, quarterly and yearly.I make sure the files and setup to ensure that all project information is appropriately documented and secured. I am in-charge in monitoring the progress of the project and make adjustments as necessary to ensure the successful completion on of the project. I establish a communication schedule to update clients on the progress of the project. Then review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards.Being a Project Manager I ensure that the project deliverable are on time and at the required level of quality and evaluate the outcomes of the project as established during the planning phase.

    $4.44 /hr
    4,221 hours
    4.97
  5. Yaroslav Cherepashchuk

    Yaroslav Cherepashchuk

    Appointment Setter/E-Marketer/Virtual Assistant/Lead Generation

    Ukraine - Last active: 1 day ago - Tests: 8

    I'm interested in implementing my interpersonal, technical skills for getting best possible results. Having deep knowledge of MS Office Applications/Skype/VOIP/GoogleDocs/CRM and possessing high typing skills, as well as excellent pronunciation and fluency in English/Russian/Ukrainian will allow me to show the best possible results while accepting inbound and outbound calls, chat sessions, providing customer support services, generating leads and providing email marketing.

    $10.00 /hr
    1,920 hours
    5.00
  6. Lorice J.

    Lorice J.

    Customer Support Specialist

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 5

    I have a customer service background. I worked for a US IT Company for 3 years. I can handle both technical troubleshooting and customer service. I worked as an agent, level 2 advanced troubleshooting support, quality coach/specialist and a team leader. I'm looking for a job that can utilize my skills and knowledge.

    $5.00 /hr
    931 hours
    4.00
  7. April Soriano

    April Soriano

    Experienced Call Center Agent

    Philippines - Last active: 27 days ago - Tests: 6 - Portfolio: 1

    I've been in the Call Center Industry for 8 years, handling Customer Service Support, TeleSales, Chat Support, Virtual Assistant and Lead Generation Specialist, I am reliable, detail-oriented, trustworthy and a fast learner. I can work with minimum supervision. I am used to working in a fast-paced environment and I deal well with time pressure and deadlines.

    $5.00 /hr
    5 hours
    5.00
  8. Maricel G.

    Maricel G.

    Data Entry Specialist/ Virtual Assistant/ Article Writer

    Philippines - Last active: 3 days ago - Tests: 5 - Portfolio: 2

    - I am proficient in MS Office Applications (Word, Excel, etc) and web research. - Can work independently or with minimal supervision. - Good communication skills - Can do various and other duties as assigned - Can interpret reports and data - Can handle diverse people - Self starter with a “can do” attitude - Able to adapt quickly and efficiently to my working environment. - Advanced administrative skills

    $3.33 /hr
    0 hours
    5.00
  9. Melvin Bustamante

    Melvin Bustamante

    IT Help desk, Technical support, Data Entry, Web Researcher

    Philippines - Last active: 1 month ago - Tests: 6

    I worked as an IT Administrator for Xerox for 2 years. I do provisioning of employee/users profiles, I create network and exchange accounts and also disable or remove their network and exchange accounts. I have experience using Active Directory and Exchange Console, troubleshoot Hardware, Software problems and also removal of viruses and malwares. We remotely connect to users computers using Log Me In or Team Viewer. Troubleshoot and fix connectivity issues and setup emails ot Android phones, Blackberry and IOS devices. We manage ang log tickets using Remedy and some knowledge of Sharepoint. I worked with ADP Philippines for 6 months as their Help desk Analyst for their Payroll website workforce now. We handle issues with the website, if users are not able to log in, we reset their passwords and also assist in customizing, uploading pictures and also generating reports for users I was a Technical support Specialist for almost 4 yrs. I worked for 3 large Telecommunication companies in the US. I worked as a Technical Support Specialist for Time Warner Cable, Verizon, and Cincinnati Bell. We troubleshoot internet connection issues, router issues, some basic networking concern, some virus issues I also worked for Microsoft for 6 months, I assist users for their virus concern, problem with their operating system, isolating if issue is cause by 3rd party software or not, check if the version of Microsoft they are using is genuine or real I worked as a Lead Generator for 1 yr from a local company in the Philippines named D.S.S.I (Decision Support System Inc.) I search online for possible leads and also prospect for the company and also take note of contact numbers and stuff and also do research if needed I worked as a Data Analyst/Encoder for 2 yrs from a local company in the Philippines named D.S.S.I (Decision Support System Inc.) support for almost 2 yrs. I encode and transcript accounts, and magazines.My goal is for me to be able to earn and learn at the same time, Earn and learn because every opportunity will be your chance to gain knowledge that will help you grow and have a better career in life. I worked with ADP Philippines for 6 months as their Help desk Analyst for their Payroll website workforce now. We handle issues with the website, if users are not able to log in, we reset their passwords and also assist in customizing, uploading pictures and also generating reports for users I was a Technical support Specialist for almost 4 yrs. I worked for 3 large Telecommunication companies in the US. I worked as a Technical Support Specialist for Time Warner Cable, Verizon, and Cincinnati Bell. We troubleshoot internet connection issues, router issues, some basic networking concern, some virus issues I also worked for Microsoft for 6 months, I assist users for their virus concern, problem with their operating system, isolating if issue is cause by 3rd party software or not, check if the version of Microsoft they are using is genuine or real I worked as a Lead Generator for 1 yr from a local company in the Philippines named D.S.S.I (Decision Support System Inc.) I search online for possible leads and also prospect for the company and also take note of contact numbers and stuff and also do research if needed I worked as a Data Analyst/Encoder for 2 yrs from a local company in the Philippines named D.S.S.I (Decision Support System Inc.) support for almost 2 yrs. I encode and transcript accounts, and magazines.

    $5.00 /hr
    0 hours
    5.00
  10. Melissa Gael Dimawala

    Melissa Gael Dimawala Agency Contractor

    Trainer, Data Entry, E-mail/Live Chat & Phone CSR, Moderator, VA

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 1

    I worked in a call center industry for almost 5 years. I am an experienced Customer Service Representative for 2 and a half years and was a Training and Development Officer for 2 years in the same company. I worked at Sykes Asia Inc. and started my call center experience in a telecommunications account. I was assigned as the Sub-Team Leader basically doing the responsibilities of the the Team Managers. Then I got transferred to a Credit Card Account when my fist account ended. I was first assigned to the Activation Department of Capital One Finance then was chosen to be one of the pioneer batch for the Applications Department. When the Skills Progression project started, I was again chosen to take calls for the Product Center Department which is the elite Line of Business of Capital One since we dealt with difficult customers most of the time. My last stop in Capital One was in Core Services Department which is the center for Customer Service of COF. During my agent days, I mastered the at of multi-tasking and dealing with different kinds of people under various ages and groups. My communications skills enhanced as well. My agent days ended when I got promoted as a Management Trainer. As a Management Trainer, I train Team Managers, Quality Coaches, Trainers, Account Managers, Training Supervisors, Level 2 Agents and Mentees or future officers. I teach them how to manage, support, coach and guide their agents. Some of the courses that I teach are: Data Analysis, Problem Solving Skills, Practical Coaching Workshop, Secrets of Superior Service by Ron Kaufman, Handling Escalations, 10 Choices: Introduction to Leadership, Practical Coach Workshop, Conflict Management Workshop, and a lot more. I am very proud to say that each training class that I facilitate, I use straight English. I am also very knowledgeable and skilled in using MS Application to finish my Admin tasks and reports and to create and revise module. I am also an expert in using MS Outlook and Office365. I've been facilitating classes for Cebu and other sites thru a video conference as well. Aside from the mentioned skills above, I can say that I am a very personable person. Most of the times, I get positive feedback from my Supervisors and trainees. A lot of officers also approach me to ask for advise on how they can manage their team. I interact with different kinds of people everyday. Hence, I became not just a better person but an inspiration for them. My confidence, self-esteem and interaction skills were really developed. I completed a series of training to enhance my skills as a person and as a Management Trainer. I am an APAC Certified Trainer since I completed the Basic Training and Delivery. I am a certified Training Developer since I completed the 3-part training of Training Program Development and Methodology. Aside from these trainings, I also completed short courses like, Teaching through Questioning, MS Excel (Basic and Intermediate) Training, and Sykes Continuous Improvement Training. I've been attending Leadership Conference and Trainer's Forums as well. I am very much willing to wok with you guys since I know that we can both benefit from this. What I can offer you is a Win-Win situation. I am the kind of person that can easily adapt and adjust on any situation and I am very much open for new leanings and experiences and of course what I really want is to share my expertise so I can help your organization.

    Associated with: MAGNIFICO

    $5.00 /hr
    1,741 hours
    4.90