Highly experienced CSR/ QA and Client Care Specialist
Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem solving skills. Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background in optimizing internal performance. Currently seeking a position which will utilize all skills, abilities, and areas of expertise which I had developed and acquired in the performance of my duties and key responsibilities.
Polished, professional customer service rep offering:
*5+ years of experience providing customer support in busy call center environments for public utility and insurance industry employers.
*An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
*Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.