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Last updated: October 1, 2015
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Rod Ryan Lopez

Rod Ryan Lopez

Systems/Server Administrator / Network Admin / IT Service Desk Analyst

Philippines - Tests: 1

CAREER OBJECTIVE: To deliver with the highest efficiency the technical skills and experiences learned combined with personal values and desirable attitudes. Meet the client’s expectation and satisfaction towards company success. SKILLS: NETWORK SECURITY ADMINISTRATION: ** Proficient in Network Security and Network Problem Troubleshooting. ** Experience in configuring of High End Enterprise CISCO Routers, Summit Extreme L3 and Alcatel Switches. ** Strong knowledge in Network Configuration, VOIP and Network Design Infrastructure of LAN and WAN convergence. ** Strong knowledge in IP Addressing / Subnetting IPV4. ** Strong knowledge in Wireless LAN and 802.1x authentication network infrastructure. ** Strong knowledge in Routers with different Routing Protocols. SYSTEMS SUPPORT AND SERVER ADMINISTRATION: ** Experience in Windows Server 2008 & 2003 Active Directory Administration. ** Experience in Microsoft Exchange 2010 / 2003 Administration. ** Server Virtualization Experience ** Experience in Hyper-V, Hypervisor or Virtual Machine ** Experience in Symantec Backup Exec 2012/2010 and Symantec Endpoint Protection Manager. ** Experience in Amazon Route 53 Domain Management. ** Strong knowledge in Windows OS platforms, Wordpress and SonicWall. ** Strong Desktop Support troubleshooting skills (Hardware & Software). ** Knowledgeable in Citrix Administration. ** Software Installation of Anti-virus, Windows and Linux Red Hat platforms. ** Virus Removal and Prevention. IT SERVICE DESK SUPPORT (with ITIL concepts): ** 1st and 2nd line technical support; answering support queries via phone, email, remote and desk-side support. ** Maintained a high degree of customer service for all support queries and adhere to all service management principles. ** Take ownership of user problems and be proactive when dealing with user issues and to log all calls in the service desk ticketing system. ** Monitoring of ticket queue and ensure all request and issues are resolved in an efficient and timely manner. ** Set up, install and test PCs and peripherals for users. ** Served as technical resource to answer questions, identify needs, make recommendations, and carry out research. ** Maintained professional and technical knowledge by reviewing related professional publications. ** Undertake any other reasonable duties as requested by the IT Manager and Service Desk Team Leader. ACHIEVEMENTS: ** Completed and Passed Japanese Elementary 1 Course.

100% Job Success
$5.56 /hr
8,305 hours

Jose S.

Jose S. Agency Contractor

MCITP | VCP | BCSA | ITIL | ISO 20000 | ISO 27002

Philippines - Tests: 5 - Portfolio: 5

"Teamwork is the ability to work together toward a common vision. It is the fuel that allows common people to attain uncommon results."

Groups: Microsoft Certified Professionals

Associated with: StuxNet Career Solutions

100% Job Success
$15.00 /hr
3,430 hours

Ralph Ervin De Venecia Ignacio

Ralph Ervin De Venecia Ignacio

Virtual assistant, Infomation Technology Expert, Networking, DataEntry

Philippines - Tests: 1

I am fluent in English both written and spoken, and can take on a wide range of tasks. I also have experience in Cisco networking and I am well oriented with Microsoft Word, Excel, Powerpoint, Java Programming, Data Entry and Adobe Photoshop. I can also work under pressure and can do multiple tasks and pass requirements on time.

91% Job Success
$3.33 /hr
2,053 hours

Bogdan daniel S.

Bogdan daniel S.

VCP, MCSA, Exchange, Vmware, HyperV, Servers Expert Admin

Romania - Tests: 8 - Portfolio: 1

10+ years experience in Information Technology (IT) Major areas of expertise: VMware and Microsoft virtualization technologies. Designing and implementing fault-tolerant virtualization clusters SAN and NAS systems (iSCSI, FC) Windows 2003 / 2008 / 2012 Server * Active Directory * Microsoft ISA Server and TMG * Clustering * MS Windows XP/Vista/7/8 desktop/workstation operating systems * Centralized anitivirus systems WSUS * TCP/IP, Switching and Routing * Firewalls IBM, HP, Dell Servers * DNS, DHCP, Wins * Print Server * File Server * Network and Servers documentation * LAN hardware/software administration, design, installation and configuration * Print Server * LAMP Administration * Linux services : squid, postfix, dovecot, firewall, ldap, mysql, nagios, dhcp, bind etc Certifications: MCP - Microsoft Certified Professional MCSA - Microsoft Certified Systems Administrator VCP - Vmware Certified Professional VCP-510 * VCA-DCV - Vmware Certified Associate Data Center Virtualization.

Groups: Microsoft Certified Professionals

100% Job Success
$22.22 /hr
2,670 hours

Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Leah P.

Reliable Data Entry, Administrative & Bookkeeping Service Provider

Canada - Tests: 6 - Portfolio: 1

I have worked as an office assistant for 3 years and over 10 years experience with computers as a programmer/operator. I am currently working as a bookkeeper for over 3 years now using QuickBooks. I am seeking opportunities to apply my bookkeeping qualifications and skills to contribute towards the success of the company which will give me a chance to grow professionally in this field but also help in the efficient running of the organization.

$12.00 /hr
1,291 hours

Joey C.

Joey C. Agency Contractor

IT Consultant, Network Engineer, Security Engineer, System Virtual Tes

Philippines - Tests: 6

I believe my training, experience, and proven ability as a Technical Consultant and a Senior Network Operations Engineer will allow me to significantly contribute to your company's IT division. In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field. If you are seeking an IT professional who has excellent people and problem solving skills and can easily provide optimum support to your MIS operations, then please consider what I have to offer. I believe it would be mutually beneficial for us to discuss the goals of your company and how my technical abilities can help you achieve those goals.You can contact me through my email address or mobile phone indicated on my resume. Thank you for your time in reading this.

Associated with: Vision Cr8tive Services

$13.89 /hr
1,235 hours

Shaukat N. Agency Contractor

Odesk ❶ Consultant | Network/System Admin | Database | Cloud Computing

Pakistan - Tests: 17 - Portfolio: 8

To start with, my background, qualifications and work experience in networking, systems engineering and security appear to be well suited to your specific requirements. I hold a Masters Degree in computing with specialization in Network Security and Databases along with that I hold certifications ranging from "MCSE-MCITP" to "RHEL" and from "CCNA" to "Juniper". I am confident that I can make a significant contribution to your company, specifically by providing excellent technical services and support to your company and clients. My achievements range from setting up and installing top-notch network solutions for various companies as a consultant to providing support for WINDOWS, UNIX based hardware/ software solutions. Further my background includes over 5+ years of Systems and Network Administration activities across a number of Offline and Online Projects along with reputed organizations. I have had extensive VMware and VCenter administration experience migrating virtual machines using both Physical to Virtual (P2V) and Virtual to Virtual (V2) strategies. This included a project team that covered over 250 migrations over an 18 month period. I have also supported and managed a large high availability Citrix environment and a high availability Microsoft SQL server 2008 cluster. In previous positions I had significant exposure to Microsoft Active Directory and LDAP environments as well as some virtualization experience using VMware and Cisco hardware along with Linux Upfront. The Cisco virtualization included administration of the Nexus 1000V virtual switches.

Associated with: Destra Soft, CyberPak Technologies

98% Job Success
$20.00 /hr
4,228 hours

Christian Arsenal

Christian Arsenal

GoAutodial and ViciDial Expert, Tech Support, Administrator

Philippines - Tests: 2 - Portfolio: 4

I am an experienced Asterisk,VoIP,Network Administrator /Website Developer / Programmer 5 years of experience in US industry and i am looking forward in helping for those who are in need of my help. My skills, experience and specialties make me an ideal fit for an advertised role. I have in-depth knowledge of experienced Asterisk / VoIP & Network Administrator procedure and documentation. I have remarkable ability to communicate effectively with people over the phone, often in stressful situations. I have proven ability to understand Asterisk / VoIP & Network Administrator terminology.

69% Job Success
$5.56 /hr
3,922 hours