Rock Star Customer & Tech Support Manager
Last active: 13 days ago
✰ ROCKSTAR! YOUR PERFECT HIRE IS RIGHT HERE! ✰
Extremely skilled, very friendly and personable, high-integrity, and willingness to negotiate when needed on particular projects. I'm very approachable. :) Now the important details:
Virtual Assistant, Customer Support Manager, and Technical Support with outstanding interpersonal skills and thorough knowledge of an array of much-needed hardware, software, and support applications in today's ever-growing and changing online world. I have over ten years experience providing stellar customer and technical support. A large part of this process requires sharp analytical skills to quickly identify issues, find resolutions, and retain a happy and loyal customer and client base. I pride myself on my ability to make both my employer and my customers happy.
I have a varied and eclectic background which allows me to think quickly and creatively. In addition to being a rock-star virtual assistant in a variety of different settings, I'm also a professional musician (hear me out) . When I was younger, being a poor musician forced me to learn a lot of technical skills on my own because I couldn't afford to pay someone else to do it for me. This has served me well as I now have a ton of finely-developed skills that now allow me to work in a variety of settings (and of course pay the bills) as a much-needed consultant.
Still, as a musician and in particular a jazz musician, the creative side of me can improvise and think creatively and quickly. I'm also used to performing for people from all walks of life and hardly ever feel intimidated by anyone. I'm outgoing, comfortable, friendly, and most people find themselves very at ease when speaking with me. This also serves me quite well in the professional world. I'm extraordinarily handy with social media management and growth (my own social media network is over 60,000+ and growing), so I think it's safe for me to say I've got a pretty good handle on all things "online support."
I work from a quiet, dedicated home office with high speed internet. I'm bright, quick, and organized. I understand the importance of confidentiality and discretion, and I will always honor that with any project I am assigned to.
Additionally, I've been approached for voice over projects as I am an award-winning professional vocalist. I am certainly open to those types of projects, so please do let me know if I can be of assistance there as well.
Feel free to drop me a line hello to discuss your project and how I can help. Thanks for considering me for your project!