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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 116 Technical Support projects are completed every quarter on Upwork.

116

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Robert H.

    Robert H. Agency Contractor

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Last active: 7 hours ago - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    Associated with: MAGNIFICO

    $12.00 /hr
    6,210 hours
    4.70
  2. Levy Teves

    Levy Teves

    Network Engineer / Network Security Engineer/ Network Security Analyst

    Philippines - Last active: 7 days ago - Tests: 2 - Portfolio: 7

    As a legitimate engineer my objective is to be hired in the company/clients which will I can provide my profession as all around Engineer therefore allowing me to develop or improve the business of company/clients practices.

    $10.00 /hr
    14 hours
    5.00
  3. Rob Sherali

    Rob Sherali

    Technical Delivery Manager

    United Kingdom - Last active: 2 days ago - Portfolio: 1

    My name is Rob, I provide IT Development and Support Service Management. I work with businesses to help them analyse, define and set up their IT and assist with ongoing management requirements. With so many services and products to choose from, navigating the IT minefield as you are trying to develop a business can be a frustrating time. With a consultancy background in end to end Application Development and Support, I can help you produce and manage your IT requirements. Services offered but not limited to follow for Adhoc or Dedicated IT Services: - IT Solutioning Consulting - Website Development using Network of Developers - Business to IT gap Bridging - IT Project Management (Waterfall and Agile) - IT Support Management and SLAs setup - IT Shop Setup - Team Recruitment - Approach - Governance - Staff & Relationship Management (Clients, Suppliers, Team) My Industry Background: - Legal - Government - Finance - Digital Agency/Marketing

    $45.00 /hr
    0 hours
    0.00
  4. Bruce Kaffenberger Agency Contractor

    Advanced FileMaker Pro Developer

    United States - Last active: 27 days ago - Tests: 4

    I have designed and maintained hundreds of databases for a variety of businesses and orgaizations. I specialize in FileMaker development, having been a user since version 2.1 ( I currently employ versions 11, 12, 13 and 14). I am experienced in designing databases for business, for both stand-alone and multi-user installations. For many businesses, I have designed a single database to replace the use of multiple programs that required duplication of data entry (as well as duplicating their labor cost). I customize my applications to your business and your style of working. My database designs often include document retrieval and Internet functionality. Your database can be strictly for in-house use, or accessible via the Internet. I have accumulated a broad experience in both hardware and software in over 3 decades within the computer industry. I have been self-employed since 1983, and understand the needs of a business owner and employer. I have worked with many different industries, including: medical / healthcare, retail, finance, non-profit, education, construction, and manufacturing. I have experience in understanding the various needs of these different organizations, and will perform the same for you and your business or organization. A partial list of my previous FileMaker applications: Retail Point-of-Sale Maintain prospect / customer records; generate and store quotes / orders / invoices; inventory management; customer document retrieval for pictures / PDF documents / Word & Excel files / etc.; email generation for marketing and customer notifications; Internet integration for mapping, research and tracking; reporting for inventory / sales / payments / customers / etc. Rental Point-of-Sale Maintain customer records; generate and store rentals / orders / invoices; inventory management; customer document retrieval for pictures / PDF documents / Word & Excel files / etc.; email generation for marketing and customer notifications; reporting for inventory / rentals / payments / customers / etc. Finance Company / Service Bureau AutoBilling Maintain customer records; generate invoices for each account automatically based on the billing frequency (monthly, quarterly, semi-annually and annually) and customized for each Vendor to insert the correct graphic logo at the time of printing; customer document retrieval for pictures / PDF documents / Word & Excel files / etc.; email generation for marketing and customer notifications; Internet integration for mapping, research and tracking; reporting for accounts / dealers / billing / payments / collections / histories / etc. Medical Case Logger Designed for use by Radiology Technicians at a hospital destroyed by Hurricane Katrina. The technicians employed web browsers to access a web-published database for a radiology group. The technicians created case records of the patients that the Radiologists diagnosed, and automatically produced reports for the Radiologists three times per day. The database was also accessed via the Internet by transcriptionists. On a monthly basis, an invoice for services performed was created automatically with a fully detailed log of each case. Patient Record Retrieval Developed for well-established surgical practice that maintained paper records and charts for their patients. Data imported from the medical billing application generated Patient records to expedite the search and retieval of decades of medical records. Magazine Subscription Manager Maintained subscription records for multiple magazines and newspapers published by a sports and cultural publisher. Generated reminders and reports of expiring subscriptions for marketing and billing. Service Company Manager Maintained customer records for a chimney sweeping company to store important details about each customer's account, including site surveys, services performed, future services, and service technician notes. Data was originally exported to Palm Pilot PDAs, and currently accessible by smartphone or tablet through Internet web publishing. The system also produces management and billing reports for the company, and links customer records to Internet mapping sites for directions to customer addresses.

    Associated with: The Computer Connection, LLC

    $60.00 /hr
    953 hours
    4.80
  5. Eljay S.

    Eljay S.

    IT Hardware, Technical Support, Network Admin Support

    Philippines - Last active: 1 day ago - Tests: 11

    More than 10 years of experienced IT Hardware, Networking and Virtual Assistant, from answering emails, Wordpress Setup, Maintenance, SEO and other various exceptional skills. I am confident I can handle various tasks that are required for a high level client service satisfaction. I can handle office jobs from data entry, image editing, video editing, audio editing and many more. Most of all, I am so experienced in IT/Computer Technical support from Hardware Support and Networking Administration. I am honest, fast, reliable and responsible Upwork provider. You can count on me.

    $5.00 /hr
    2,503 hours
    3.00
  6. Rex W.

    Rex W.

    System Admin / E-mail support / Technical support / Remote Support

    India - Last active: 8 days ago - Tests: 9 - Portfolio: 3

    Over 10 years of experience in IT field as System Administrator / Technical Support Engineer to install, maintain and troubleshoot Linux and Windows systems. Skilled in various software/hardware where problem solving skills, application and systems knowledge can be put in for prompt and successful maintenance of systems infrastructure. Currently looking for a Technical Support Engineer position with challenging opportunity that would use and grow my IT experience. Technical Certifications and Skills: ADCHN - Advanced Diploma in Computer Hardware and Networking. CCNA - Cisco Certified Network Associate Trained (640-802). RHCE - A RHCE Engineer

    $12.22 /hr
    3,707 hours
    4.98
  7. Jenette Paras

    Jenette Paras

    customer service,admin assistant, technical support

    Philippines - Last active: 1 day ago - Tests: 2

    To enhance my working capacities, professional skills, business efficiencies and serve an organization in the best possible way with sheer determination and commitment with an opportunity for growth and career advancement.

    $4.00 /hr
    1,074 hours
    0.00
  8. Nicomedes I.

    Nicomedes I.

    Chat Support /Customer/Technical Support Specialist, VA, WP admin

    Philippines - Last active: 19 days ago - Tests: 13

    For the last 2 years, I have worked as a Call Center Agent, after working as Technical Support Staff for 12 years. As a Chat Support Specialist in the call center industry, I have handled various US accounts like AT&T, eBay, and Clearwire. I have assisted customers with regard to their billing, payments, registration & password issues, complaints and disputes, shipping queries, troubleshooting and configuring their electronic devices, making sure that at the end of the chat, the issue or concern is resolved. I have worked as a Technical Support Specialist in Dubai, UAE for several years and my responsibilities include hands-on repair of smart-phones, ordering of spare parts, writing technical reports on product faults, communicating with corporate partners such as Nokia and Sony Ericsson on technical issues, and training new technicians. One of my achievements as a technical support specialist was my promotion as a Team Leader for Nokia Care I am highly computer literate (a certified Cisco Network Associate), with a good grasp in customer service in the BPO industry, knowledge in HTML/Wordpress and with excellent office skills. I am a fast learner, flexible, and can work on any given hour. I am newbie on online jobs but I believe I have the capability to get the job done. I always give my best in any work given to me as to exceed the expectations of my employer. I am looking for opportunity to work as customer service representative or technical support, virtual assistant, data entry or Wordpress administrator, administrative or office work, online marketing. I can either work on a part-time or full-time basis in any home-based work.

    $3.00 /hr
    0 hours
    0.00
  9. Portia Silva

    Portia Silva

    Data Entry, Admin, Web design, Technical and Customer Service Support

    Philippines - Last active: 3 days ago - Tests: 2

    I have worked with AT&T, Time Warner Cable, Allstate Insurance - auto and property, Microsoft and Canon with a total work experience of 9 years. Currently with Microsoft Licensing certification. Handled New Hire Agents Training, Escalations,Back Office Tasks- Reports, Business Analysis, Invoice Analysis, Data Entry and I have Excellent Business Support and Customer Service skill.

    $4.44 /hr
    1 hours
    5.00
  10. Regine M.

    Regine M.

    Data Entry/Web Researcher/Customer Service and Technical Support/Admin

    Philippines - Last active: 3 days ago - Tests: 8 - Portfolio: 8

    Determination, hard work, creativity and love for learning and work are just a few traits that I have. I am competent in Basic Computer Skills such as Microsoft Word, Excel, Access and Powerpoint as certified by the Technical Education and Skills Development Authority (TESDA), one of the Government unit in our country and even graduated with honor. Administrative support has been part of my career after acquiring my Diploma in Computer Studies. Worked as a secretary and performed in different administrative task such as data encoding, email handling, phone support and web researching. I'm also proficient in providing best quality customer service and technical support for being a part of my experience as a contact center agent in one of the Telecommunication company in the country. Over the past 4 years of experience on different careers, I have developed an effective and efficient way to do tasks faster and more accurate. I'm very passionate in getting things done as instructed even under pressure. After my experience in customer service, I was given a chance to further enhance my skills through different projects that I've worked and been working on oDesk. Such skills includes, data entry, web research, product uploads in Google Play and Amazon and video creation. Now, my goal is to become associated with a project where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation and to obtain a position that will provide me the ability to apply my work experience to a growing industry. To be able to achieve this, I make sure that all the task given was handled effectively while continuously providing best quality service. I'm a fast learner and I'm very much willing to learn new things. I studied and trained to be a multitasking person and I see to it that all task was done on time so taking me will definitely be of assistance in accomplishing your project and I assure you that you'll not regret taking me as a part of it. Thank you very much and Have a blessed day!

    $5.83 /hr
    2,145 hours
    4.42