Skip Tracer, Collections, and Custmer Service
CUSTOMER SERVICE. Having years of experience in the customer service field, I became an expert in providing excellent service to customers in the different lines of businesses that I have handled. Making sure that all pertinent information are updated, keeping up with the demands of the customers without prejudice to the business, providing solution to the current situation, and one call resolution to name a few, are the things that I was able to provide.
COLLECTIONS. More than two years in the collections arena, being assertive became one the strengths that I have. Using the "Softball Approach" and not the typical hard collections, getting payments goes along with properly explaining the advantages of making such a payment and making sure that customers are educated of the benefits of keeping their payments updated. Payments shall be taken in a manner that customers doesn't get offended to eliminate the possibility of complaints and/or law suits that will put the company in danger.
SKIP TRACING. In the skip tracing field, accounts with thousands of debts that doesn't have good contact numbers had to be dealt with using white pages, yellow pages, google, MIRUS, TICA are basically used. Having worked in this portfolio for years, I became fast and accurate in locating the person responsible for the payment. I became an expert in following the leads I am able to get from the different tools provided, making sure to maximize the web in getting as much as many relevant information needed. It includes but not limited to calling possible relatives, past and present employment, housemates in case of a person renting. A locate will then lead to a collections process.