Zendesk Developers & Programmers

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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 51 Zendesk projects are completed every quarter on Upwork.

51

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.76.

4.76
Last updated: July 1, 2015
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  1. Reynaldo Jr Soriano

    Reynaldo Jr Soriano

    Customer Service Superstar and Team Lead

    Philippines - Last active: 23 hours ago - Tests: 9 - Portfolio: 4

    I am an award-winning client support specialist who have 11 years of customer service experience, including managing a team of client support advocates for Thumbtack, Inc. In 2008, I was awarded by 24/7 Customer and Optus as the first agent to meet the required average handling time (AHT) and for consistently achieving the lowest AHT in the team (see my portfolio). I am also enthusiastic and passionate about creative ways to delight customers. I had the opportunities to work for big companies, such as IBM Daksh, 24/7 Customer, and Teletech, as a Customer Service Specialist and Technical Support Expert, where I honed my communication skills and developed a high level of problem solving skills. I also worked face-to-face with customers for three years as a Service Crew and Store Marketing Assistant at Jollibee, where I learned about marketing focusing on upselling. I'm presently working for Upwork as part of their Marketplace Experience Team, which is a specialized customer services team aimed at increasing customer loyalty and retention. I am very familiar with Zendesk, Desk, Velaro, and Google Applications (document, calendar, and spreadsheet). I believe that in order to make yourself happy, you need to make others happy first. I enjoy helping businesses to reach greater levels of success and will do “whatever it takes” to ensure a positive result. Please check out my profile to know more about my work experience. If you think my skill sets match what you are looking for, kindly invite me to apply to your job. I am currently available for a part-time senior customer service representative role (up to 10 hours per week). Thank you.

    Groups: Pro Customer Service

    $16.67 /hr
    11,625 hours
    5.00
  2. Theresa Wilkins

    Theresa Wilkins

    Professional-Efficient-Trustworthy

    United States - Last active: 3 days ago - Portfolio: 2

    I offer 19 years of office experience, skills and knowledge as an Administrative Professional. I have worked virtually with great success for the past 9 years. My specialties are training, setting up processes and procedures, technical writing and working with reports. Other skills include presentation,word processing, working with spreadsheets/workbooks, customer service via email (no phone work).

    $25.00 /hr
    1,942 hours
    4.93
  3. Angela Lord

    Angela Lord

    Top Notch Customer Service and Administrative Support

    United States - Last active: 23 hours ago - Tests: 11 - Portfolio: 1

    An Upwork-vetted Customer Service Pro, I am always willing to help other team members. I am experienced with Zendesk, Uservoice, e-mail support, Word, Excel, Google Docs, Five9, LivePerson, Instant Service, Internet Research, and have the ability to learn new or proprietary software quickly. With over 13 years experience working from home, I have the self-discipline it takes to work without a manager standing over my shoulder. I have extensive training and experience in customer service and basic tech support - via phone, email, live chat and ticket support. I have experience following written guidelines and exceeding required quality guidelines. I am able to perform data entry tasks quickly and accurately and have a great attention to detail, allowing me to excel at tasks that some might consider tedious. I have a private office within my home from which to work, so when I am performing tasks for my clients there are no outside distractions or background noise.

    Groups: Pro Customer Service

    $15.56 /hr
    3,454 hours
    4.99
  4. Irena L.

    Irena L. Agency Contractor

    Customer Success Manager, Translator- IT / EN / RO

    Romania - Last active: 23 hours ago - Tests: 16 - Portfolio: 2

    I am a bilingual (Romanian-Italian) Account Management and Customer Service professional with project management and leadership skills. When you decide to hire me you hire someone that will be loyal, trustworthy, will go above and beyond the call of duty constantly. You'll have a team player, dedicated towards the success of your business with the experience necessary to be an A+ team member, with over 10,000 hours worked on oDesk so far and 8 years Customer Service and Account Management experience. I'm a law graduate, fluent in English, Italian and Romanian, I'm a fast learner, I'm independent, organized and I can work with little to no supervision. Do the right thing for your clients and hire someone who can cater to their needs and work towards their satisfaction 100% of the time thus increasing your sales and revenue.

    Groups: Lisnagol | DIRECT™, Pro Customer Service

    Associated with: Upwork

    $19.44 /hr
    10,317 hours
    4.99
  5. Ilya Pavlov

    Ilya Pavlov Agency Contractor

    Web design / WordPress development

    Ukraine - Last active: 23 hours ago - Tests: 12 - Portfolio: 8

    I am a company founder, project manager, web designer, WordPress developer. Me and my team mates are open for propositions of any interesting web design and WordPress project. With 5 years experience in web development and with great team in same office, we are able to make quality product in result. Looking forward to new clients and propositions of cooperations!

    Groups: Bluehost Developers and Designers

    Associated with: Fruitful Code

    $27.78 /hr
    2,296 hours
    4.90
  6. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 23 hours ago - Tests: 10 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,231 hours
    5.00
  7. Michael C.

    Michael C. Agency Contractor

    Expert PHP Developer

    United States - Last active: 23 hours ago - Tests: 3 - Portfolio: 1

    I am a fast learner and pay close attention to details. I have extensive experience with programming and server maintenance. I have worked alongside teams and independently. Also, I have programmed custom software over the phone for businesses. I have had the privilege of working with an amazing company and providing administrative customer support.

    Associated with: oDesk Payroll

    $16.67 /hr
    2,442 hours
    5.00
  8. Arthur Jhon Alipante

    Arthur Jhon Alipante Agency Contractor

    Sales and Support Agency Manager

    Philippines - Last active: 5 days ago - Tests: 3 - Portfolio: 1

    I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

    Groups: Pro Customer Service

    Associated with: Spring Events and Productions Group Inc.

    $20.00 /hr
    1,272 hours
    5.00
  9. Kristine D.

    Kristine D.

    Experienced Operations Manager for Global Support Teams

    United States - Last active: 5 months ago - Tests: 7

    Over Twenty years of management experience including operations, team, and project management. My expertise is in managing policies and processes to ensure their effectiveness and creating strategies to improve productivity and efficiency through strategic business analysis. My most recent contract celebrated improvements in the following areas: 80% increase in productivity 48% increase in quality 49% increase in customer satisfaction This was accomplished through a multi-layer approach, which included steps such as creating a quality assurance program to measure average handling times and adherence to policies and practices. Through this I could identify areas of opportunity so that corrective measures could be put in place where needed. It also included setting expectations and agent accountability and creating training programs and resources so agents could reach and ultimately maintain their goals. Current policies were also analyzed to determine their effectiveness. And, changes were made to add value and provide a better overall customer experience. My employment history speaks to my extensive and diverse work experience, and, I recommend that you review this for additional information on what I can bring to you and your team. And, if you're looking for someone who has a proven track record, and is hardworking, honest, reliable, and long term, then I hope you place my application at the top of your list.

    $24.44 /hr
    8,197 hours
    5.00
  10. Alex I.

    Alex I.

    Email deliverability Engineer

    Romania - Last active: 7 days ago - Tests: 4 - Portfolio: 1

    I am experienced in resolving: - Email deliverability issues - Managing ESPs - Setting up Cpanel/DNS/SPF/DKIM/rDNS,etc. - Removing and preventing domains/IPs blacklist issues - Email Servers

    $44.44 /hr
    1,612 hours
    4.89