Customer Service / Call Center Supervisor/ Content Manager
'How you convey information affects how fun and engaging it is to read.'
Web content, travel writing, articles, tutorials:
The goal is a riveting tale that stirs people to take action.
Your business is much more than the service you provide.
It's about creating a rapport with every caller,
by telling the story of your work.
Customer Service Pro with call center and contact center experience working remotely and in-person. I offer versatility. Everything from tech support for AppleCare to sales support for Amazon Marketplace vendors. You'll enjoy knowing that I work from a quiet home office with high-speed cable Internet with a business-grade Windows 7 Pro computer, a POTS landline phone, and dual monitors.
I specialize in providing customer support using email, phone, live chat and the Web, such as discussion boards and social networking sites.
I've used many CRM, help desk and customer support ticketing systems including: ZenDesk, SalesForce, Zoho and Freshdesk.
- Like tuning an instrument, I make adjustments that enhance the overall tone for each written piece.
- While condensing an intense medical journal or clinical trial for a general audience, I write to satisfy the readers thirst for knowledge with an article palatable enough to drink in one sip.
☛ I have a genuine, straightforward and informative writing style. Do you want to avoid fluffy, stuffy, distant, or stiff-sounding writing? Then your search for a talented writer ends with me-- an exceptional writer who considers the audience when selecting a voice for your work.
AP, MLA, Chicago Formatting
Written Content Styles:
♢ Travel Guides
♢ Review Writing
♢ Instruction Manual Writing
♢ Condensing Medical article and Journal article writing
♢ Blogging and SEO Writing
♢ 'About' 'How to' and 'How Things Work'
What You Can Expect:
✔ Open communication and swift response to all communications.
✔ Correct formatting, grammar and spelling.
✔ Accurately proofread work.
✔ Detail oriented and well researched content.
✔ Consideration for: style and tone, structure and format, detail and research.
✔ Timely submission of all assignments, Guaranteed.
Article Writing, Article Writer, Travel Writing, Travel Writer, Blogging, Blogger, SEO Writing, SEO Writer, Journalism Writing, Journalism Writer, News Writing, News Writer, Rewriting, Rewriter, Creative Writing, Creative Writer, Tech Writing, Tech Writer, Technical Writing, Technical Writer, Content Writing, Content Writer, Content Managing, Content Manager, Content Management, Editing, Editor, Proofreader, Proofreading, US, U.S., United States, America, American, Email Response, Customer Service, Customer Support, Personal Assistant, PA