Customer Care, Customer Service Reprs, Tech Support

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  1. Czarina T.

    Czarina T. Agency Contractor

    Project Manager, Recruiter, Customer Service Trainer

    United States - Last active: 21 hours ago - Tests: 7 - Portfolio: 3

    Currently supporting a few key teams for the oDesk Corporation, my portfolio includes past experience in several key roles: Project Manager, Team Lead, Technical Recruiter, HR Manager and Operations Manager. I have been very lucky to have worked with oDesk's key leaders. For the last few years of my life, I have lived and breathed oDesk. I welcome greater challenges as I believe this opens an opportunity to do my part in helping a company's growth. I am driven, relentless, and sincerely believe that sleeping is overrated. Please do not hesitate to reach out to me for opportunities, or even just to discuss on how you can leverage oDesk to work for you.

    Groups: MediaPiston Writers, oDesk Website Project Consultants

    Associated with: oDesk Payroll

    $30.00 /hr
    11,525 hours
    5.00
  2. Jennifer B.

    Jennifer B.

    Customer Service Manager, Team Leader, and Advisor

    United States - Last active: 1 month ago - Tests: 4

    My name is Jennifer, I have over 15 years in the service industry. I have managed teams ranging in size from 1 to 20 employees for various companies in various service related industries. My strengths include: Strong communication skills Leadership skills Management skills Organizational skills I am also well versed in several different office programs and management software. If I am not familiar with your software I will train myself on it at no additional cost to you. Currently I offer consulting advice as well as Management and customer relations training for companies that are looking to place a leader within their organization. If you are interested in ghostwriting services I invite you to visit my company "Benson Enterprise" where I manage a team of talented writers and offers competitive pricing and outstanding customer service and support for my valued clients.

    Groups: MediaPiston Writers

    $27.78 /hr
    135 hours
    5.00
  3. Erin D.

    Erin D.

    Customer Service / Call Center Agent / Content Manager

    United States - Last active: 4 months ago - Tests: 7 - Portfolio: 1

    'How you convey information affects how fun and engaging it is to read.' Web content, travel writing, articles, tutorials: The goal is a riveting tale that stirs people to take action. Your business is much more than the service you provide. It's about creating a rapport with every caller, by telling the story of your work. Customer Service call center contact center experience working remotely and in-person. I have a quiet home office with high-speed cable Internet, business-grade computer, Windows 7 Pro, a POTS landline phone, and dual monitors. Customer support using email, phone, live chat and the Web, such as discussion boards and social networking sites. I've used many CRM, help desk and customer support ticketing systems systems including: ZenDesk, SalesForce, Zoho and Freshdesk. - Like tuning an instrument, I make adjustments that enhance the overall tone for each piece. - While condensing an intense medical journal or clinical trial for a general audience, I write to satisfy the readers thirst for knowledge with an article palatable enough to drink in one sip. ☛ I have a genuine, straightforward and informative writing style. Do you want to avoid fluffy, stuffy, distant, or stiff-sounding writing? Then your search for a talented writer ends with me-- an exceptional writer who considers the audience when selecting a voice for your work. Content Styles: ♢ Travel Guides ♢ Review Writing ♢ Instruction Manual Writing ♢ Condensing Medical article and Journal article writing ♢ Blogging and SEO Writing ♢ 'About' 'How to' and 'How Things Work' Experienced Writer: Wordpress Content Management SEO Tools Personal Assistant AP, MLA, Chicago Formatting What You Can Expect: ✔ Open communication and swift response to all communications. ✔ Correct formatting, grammar and spelling. ✔ Accurately proofread work. ✔ Detail oriented and well researched content. ✔ Consideration for: style and tone, structure and format, detail and research. ✔ Timely submission of all assignments, Guaranteed. Article Writing, Article Writer, Travel Writing, Travel Writer, Blogging, Blogger, SEO Writing, SEO Writer, Journalism Writing, Journalism Writer, News Writing, News Writer, Rewriting, Rewriter, Creative Writing, Creative Writer, Tech Writing, Tech Writer, Technical Writing, Technical Writer, Content Writing, Content Writer, Content Managing, Content Manager, Content Management, Editing, Editor, Proofreader, Proofreading, US, U.S., United States, America, American, Email Response, Customer Service, Customer Support, Personal Assistant, PA

    Groups: MediaPiston Writers

    $15.00 /hr
    476 hours
    4.69
  4. Nathan D.

    Nathan D.

    Content Management - AAS, CPT/CFT, CSN

    United States - Last active: 21 hours ago - Tests: 12

    Nathan DeMetz provides content management services to various companies via the freelancer website oDesk. Currently engaged in ongoing projects with eBay, he focuses primarily on quality assurance. Additionally, Nathan works with content creators to help them understand and implement changes in the project processes over time, and works closely with project managers to ensure requirements and deadlines are met. Previously, Nathan worked in the hospitality industry as management, leading the better part of two-dozen employees through day-to-day activities. In this role, he also worked closely with business-to-business customers as well as the average traveler to increase guest satisfaction and increase sales. Nathan's prior management experience also includes overseeing daily activities in the lamination department of Medtec Ambulance and two stints as a receiving group leader with separate companies. Outside of his day job, Nathan operates Nathan DeMetz Personal Training, as he has a desire to help people reach their fitness and health goals, in hopes that this will lead to a better life for these people, who will in turn pay it forward.

    Groups: MediaPiston Writers

    $20.00 /hr
    714 hours
    5.00
  5. Robert B.

    Robert B.

    Writer/Editer/Proofreader

    United States - Last active: 21 hours ago - Tests: 3

    I seek to use my English and Creative Writing background to help clients increase their quality of communication. I have an AA with a focus on both English and Creative Writing and have done both online writing as well as personal writing focused on prose and poetry. I have a strong attention to detail and excellent knowledge of grammar which I put to use in proofing and editing.

    Groups: MediaPiston Writers

    $11.11 /hr
    1,095 hours
    4.99
  6. Breannan Hepburn

    Breannan Hepburn

    Technical Writer, Consultant, Customer Service

    Australia - Last active: 21 hours ago - Tests: 4

    Returning to freelancing after an injury in the workplace. In the past I have worked for many different companies, such as KwikSocial and Media Piston. I have managed to maintain a career in copywriting in the past. My strengths include: Research Data Entry Typing speed of 54 words per minute Attention to detail Word and Excel Time management I am available 35 hours per week.

    Groups: MediaPiston Writers

    $11.11 /hr
    0 hours
    5.00
  7. Tanya Bartlett

    Tanya Bartlett

    Experienced Technical Writer/Consultant/Business Analyst

    United States - Last active: 08/05/2014 - Tests: 6 - Portfolio: 15

    • Goal-driven professional with exceptional communication experience and expertise who is adept at working independently with minimal supervision, as well as contributing and collaborating as a productive team member. • Effective, personable team player with unsurpassed interpersonal skills and demonstrated ability to handle customer questions and objections. • Highly skilled and motivated verbal and written communicator with 11 years experience to include policy writing, contract negotiations and writing, PowerPoint presentation creation and execution, public speaking, marketing, documentation, request for proposals, consultation reports, and promotions. • Energetic, competitive achiever who can inspire and motivate team members, successfully manage multiple priorities, and perform under pressure in a fast- paced, rapidly changing environment. • Experienced project manager with over 5 years of progressive responsibility and over 35 hours of formal classroom training in the science of managing projects. • Highly effective event planner with 10 years of experience coordinating and facilitating corporate retreats, fundraisers, banquets, and executive meetings. • Computer-proficient performer with expertise in Windows Operating System, Voice over Internet Protocol, Datatel, remote troubleshooting and repair, Microsoft Office Suite, Internet Explorer, Outlook, and BlackBoard.

    Groups: MediaPiston Writers

    $8.89 /hr
    0 hours
    0.00