Customer Care, Customer Service Reprs, Tech Support

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Justin Innerarity

Justin Innerarity Agency Contractor

Salesforce Administrator/IT Support

United Kingdom - Tests: 4

To offer professional IT Support and Administration skills. Several years of applications support experience, supporting back-end infrastructure, training end users, and writing user guides. Currently working as a Salesforce Administrator supporting 600 end users, actively involved in several on going development projects, including end user training and adoption.


$27.78 /hr
257 hours

Nathaniel Parsons

Nathaniel Parsons Agency Contractor

Versatile Customer Service and Support Professional

United States - Tests: 9 - Portfolio: 8

My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have invested in the technology that my office uses which includes 2 Windows 8.1 Laptops, 1 Windows 7 Laptop, Virtual Machines for a Client's specific needs, 1 MAC with an i7, iPad Mini (Version 1), 1 Chrome Book, 1 Android Tablet, and a iPhone 5C. We also utilize ISP Connections with 2 Companies for Redundancy TWC and Wowway at 50 Mbps and 110 Mbps. MAC is on a 100 Mbps out of Atlanta, GA. We have ISP VOIP Lines and Utilize Skype, and Zendesk Lines. We have clients that use BRIA and other PBX Systems. We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved. Myself and My Team work with clients around the globe. That is how today's world functions. When I am not working for my clients and teams, I dedicate resources and time to causes around the globe. My love of technology and learning new things will always lead me in new directions. Online learning continues to help me build my skill set along with on the job experience.

Groups: Pro Customer Service,

$14.00 /hr
8,188 hours

Avinash Chandra

Avinash Chandra Agency Contractor

Customer Service and Technical Support Guru

India - Tests: 18 - Portfolio: 3

Greetings! I have several years of customer service experience both online and over the phone and for the last 5 years, have been using Infusionsoft, Zendesk, Right Now, Help Shift , Focal Scope and many others to Offer Users Refunds, Apply and Cancel Subscriptions, Cancel and Resend Individual emails as part of an email series or newsletter's, Troubleshoot Technical issues; Reset Passwords, Collect Feedback's and sometime writing new FAQ's and Knowledgebase. I am experienced, competent and organized person with tested skills and capabilities in Customer Support with Wordpress, eBay, Blogs, eCommerce Websites etc. Technical support with Windows, Linux, Macintosh, Android, iOS and Windows Phones. Ticket and Live Chat with Right Now, Helpshit, Zendesk, Kayako, HP Service Desk, Livechat, Comm100, Zoho, Zopim, Livezilla, Velaro and many others. Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center.I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk :

Groups: Bluehost Developers and Designers, MailChimp Experts Group...

$11.11 /hr
6,925 hours

Thushara Wedagedara

Thushara Wedagedara

Delphi Expert with VCL FMX Firebird FastReports DevExpress TMS + more

Sri Lanka - Tests: 3 - Portfolio: 2

#Very fast and smart with coding and perfect memory / resource management without any memory leak. #Provide a nice, human readable and well commented code in addition to the executable. #Can give well designed UML diagrams on request. # Effectively understand your situation and suit for long term serious business relationship, problem solver, quickly adapts changes and works independently with less supervision. # Accept tight deadlines without reducing the quality. Focus only to the task when on it. Regards, Thushara Wedagedara

Groups: BigCommerce, BoonEx...

$15.00 /hr
371 hours

Rosette D.

Rosette D.

Admin Support/Sales & Marketing/Lead Generation/Data Entry/Researcher

Philippines - Tests: 7

Over the past 6 years that I've been with oDesk, I have acquired and developed various skills which enabled me to perform my work competently and efficiently. I've done various online work as virtual assistant, email marketer and data entry/research specialist. I gained knowledge in several programs and platforms such as, JangoMail, Microsoft Office, Virtual Response, Freshbooks, Pardot and Salesfusion.


$11.11 /hr
11,080 hours

Denise C.

Denise C.

Online Marketing | Social Media Management | English & Spanish

United States - Tests: 6 - Portfolio: 9

Bilingual English and Spanish Marketing coordinator with experience in traditional and Interactive advertising. Experience in Social Media Management, Event planning,sales, and successful campaign ad management. Excellent organizational and communication skills. My background consist of the following: -Internet Marketing (SEO, SMM,PPC,Display Advertising) -Social Media -Campaign Performance Analysis -Customer Support -Administration -Sales -Market Research


$22.22 /hr
2,184 hours

Salah Uddin

Salah Uddin

PDF Form, Acrobat, LiveCycle, WordPress, JavaScript, InDesign, XML

Bangladesh - Tests: 12 - Portfolio: 6

I have worked with Electronic Form (Fillable PDF), LiveCycle Designer, Wordpress and Other CMS based Website with Content Development, Graphics Design, Data Processing, Format Layout with MS Office, Multimedia and Image Editing, Engineering Design etc. I developed my wide range of skills in using: # Adobe Acrobat Professional; # Adobe LiveCycle Designer; # Adobe InDesign & Fireworks; # Adobe Illustrator & Photoshop; # MS-Office application (Power Point , Excel, Word); # Any other work relating to Wordpress, E-Commerce software, Social Media, Auto CAD, Technical Support, Computer Networking and various Software Operation with different OS. My goals and interests are to keep up to date with new technologies, frequently improving my skill set and trying new things to ensure I get the acceptable solution for the job.

Groups: Central Desktop,

$10.00 /hr
416 hours

Anna Dominique Santos

Anna Dominique Santos Agency Contractor

Project Manager | Virtual Assistant | Content Moderator | Support

Philippines - Tests: 9 - Portfolio: 6

- Over 9000+ oDesk Hours. - ✭✭✭✭✭ 5-star rated Freelancer. - Over 5 years of experience working as Home Based Independent Contractor! - Over 3 years of doing project management, virtual assistance & content moderation jobs. - 23 successful all-time jobs and counting... - Had acquired comprehensive experience on social media marketing and internet marketing. My main objective is to be a highly dependable online professional that provide quality work to clients in need and help their business grow as I utilize my skills in project management, virtual assistance, content moderation and customer service support. I'm a hard working freelancer from the Philippines, goal-oriented, reliable and fast learner. Has strong verbal and personal communication skills, accurate, organize, has attention to details and can work under pressure.

Groups: BigCommerce,

$10.00 /hr
9,773 hours

Jennyfer Moreno Shek

Jennyfer Moreno Shek Agency Contractor

Bilingual V.A: QB, WP, Infusionsoft, & Project Management Skills

United States - Tests: 21 - Portfolio: 26

I have 16 years in small business management within various fields. Some of the most important and difficult lessons I've learned during this time is how to master technology rapidly, and to stay up to date with it to better assist my clients. I love master new technology as much as I love web design, and I feel these areas are not only where I excel as a virtual assistant, but it is also the area I most enjoy. Hire me if you feel… • Overwhelmed by your current workload • Overworked; exhausted • Unable to take time off work – afraid to relax, knowing that your business will suffer if you’re absent • Like a prisoner in your own business, a business that was supposed to bring freedom and instead feels like a job! • Full of resentment for what used to bring you joy and has become a burden and chore, leaving you dreading your busy weeks) I’m reliable, very tech savvy and self-reliant. I am also 100% bilingual (English/Spanish) able to translate a variety of documents, and interpret live via phone. Some of the things I have experience with: • CRMs Like (Infusionsoft, Salesforce, Zoho CRM) • Mail marketing (Mailchimp, Infusionsoft, Get Response, Mail poet) • Web Design (Wordpress, CSM, HMTL) • Membership Site programming (Wordpress, Jigsawbox, Kajabi) • Project Management (Huddle, Basecamp, Central Desktop, 5 p.m., Asana, Active Collab) • Accounting Software (QuickBooks, Freshbooks, GoDaddy Accounting Formerly Known as Outright) • Remote Desktop Utilities (Teamviewer, LogMeIn, ShowMyPC, GoToMyPC, • Teleconferencing (GotoMeeting, FuzeMeeting, ZohoMeeting) • eCommerce (PrestaShop Installation and Maintenance, Volusion, Shopify, BigCommerce, and others) ...and this is just to name a few! Your path to a less stressful, more fulfilling business will begin by simply clicking the “Contact” button above and meet me for a quick interview so that we can discuss your project. We’ll evaluate your current workload and identify ways I can help you save time, get more done, and grow your business faster without working harder.

Groups: Central Desktop, Intuit Partner Platform Flex Developers...

$19.74 /hr
4,276 hours

Imtiazul Haque

Imtiazul Haque Agency Contractor

Online Business Marketing Expert

India - Tests: 7 - Portfolio: 30

I have been doing Online Marketing for past 10 years.My Job is a challenging work for me.I learn every day and experiment it live.I have worked with startups and also well established Online companies.During my experiences I learnt to give respect to earn Respect. I respect other people's time, effort and money that's why I always provide high quality deliverables in quick turn around time. My main skills and specialities: Online Marketing, Social Media Marketing, Content Marketing, Editing and Publishing articles for WordPress, Brand Marketing and Development, Web Analytics, Email Marketing,Lead Generation,Leadership, Strategic Planning. Reach out to me for a quick conversation about how I can help your business reach the right audience using latest and effective internet marketing techniques. I am proud to work more the 3k hours individual and my company profile in upwork crossing 10k hours Thanks to my all the clients for appreciating my work. God Bless them All.

Groups:, Yahoo Web Hosting Designer

$11.11 /hr
3,967 hours