Customer Service Team Lead
My experiences include Customer Service, Ticket, Chat, Email, Social Support Agent, Content Management, Project Management, Zendesk, Pivotal Tracker, Asana, GitHub, MS Office.
Managing Customer Service teams. Sourcing, recruiting and training CSR's, translation English to German, Web and Market research, Organizing and implementing online Anti-Piracy services for software and book publishers.
From my long term working experience in the service industry and being self-employed, I learned how to meet and go beyond every customer's expectations with service that sells.
I also offer onsite services / consulting for those interested doing business in the Dominican Republic, Translation Spanish-German, English-German.