Customer Care, Customer Service Reprs, Tech Support

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  1. Divina M.

    Divina M.

    Customer Service/Phone support/ Marketing Online/ Data entry

    Philippines - Last active: 26 days ago - Tests: 4 - Portfolio: 1

    I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention the ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team.

    $3.33 /hr
    1,641 hours
    4.99
  2. Ma. Armie Ramos

    Ma. Armie Ramos

    Data Entry Specialist and Skilled Customer Service Representative

    Philippines - Last active: 16 hours ago - Tests: 2

    For the past ten years, I have worked for a number of BPO companies, primarily in the field of customer service. During that time, I’ve had viable opportunity to develop my multitasking skills and be detail-oriented. Most of my responsibilities: - To deliver excellent customer service across different brands by meeting various Service Level Agreements and Key Performance Indicators. - Effectively handle customer service thru emails and live chats - To ensure customer issues are resolved appropriately and that all orders are updated in the back-end system as required.

    $5.00 /hr
    900 hours
    5.00
  3. George Gillespie

    George Gillespie

    customer service , Research, and Problem Solver Solution Finder .

    Philippines - Last active: 1 day ago

    I am from the US, I now live in the Philippines . I am currently doing outbound sales and appointment setting. I am great at research in any aspect and problem solving of just about any nature .. I will work as quickly as possible to complete any given projects . I am very good at what I do .

    $11.11 /hr
    0 hours
    4.85
  4. Tasha Lindsey

    Tasha Lindsey

    Experienced Human Resources, Payroll, Customer Service Project Manager

    United States - Last active: 2 months ago - Tests: 2

    Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

    $17.00 /hr
    6 hours
    5.00
  5. Sheryl P.

    Sheryl P. Agency Contractor

    Customer Service Support+Admin/SEO Support, Writer, Telemarketer

    Philippines - Last active: 1 day ago - Tests: 7

    Over the last 6 years, I have been working for the virtual world, giving CUSTOMER EXCELLENT SERVICE with the WOW experience. I am seeking opportunities to be more competitive in the virtual world and to be able to do more. I am open to new projects and knowledge and always on the GO for every opportunity that comes in.

    Associated with: Ravmark Inc. Agency, Round 'd Clock Services

    $10.00 /hr
    14,590 hours
    4.96
  6. Jivah Therese Judilla

    Jivah Therese Judilla Agency Contractor

    Experienced in Customer Service and Guest Relations / Writer

    Philippines - Last active: 1 day ago

    PROFILE Technical Communication Skills (fluent in written and spoken English) Sales & Marketing Skills (drafting quotations and forecasting sales reports) Negotiation Skills Computer Skills (Literate in MS Excel, Word, & PP; QuickBasic Programming) Organizational Skills Leadership Skills Excellent in Opera Version 5.0 Behavioral Interpersonal Skills Customer Relations Skills Team Work/Team Effectiveness Balancing Work and Personal Life CAREER GROWTH I. Guest Relations Executive Ramada Hotel Dubai Al Mankhool Road, Bur Dubai P.O. Box 7979 August 7, 2011 up to July 15, 2013 II.Professional Medical Sales Representative Winthrop Sanofi-Aventis Group June 20, 2010 – April 15, 2011 Job Description: -Achieving maximal sales and market share through personal promotion that is targeted for costumers. -Creating and executing a territory plan resulting in priority customers contracted with appropriate frequency and efficiency. -Implementing promotional strategies through patient – focused discussions. -Planning, Organizing and implementing special events in supporting the territory plan. -Drafting quotations &formulating monthly sales forecast to ensure target potential. III.HR Associate/ Company Nurse Human Resource - BENEFITS ePerformaxContactCenters& BPO 3/F JY Square Mall, IT Center, cor. Salinas Drive Lahug, Cebu City, Philippines April 4, 2008 – June 15, 2010 Job Description – HR duties: -POC for Leaves Monitoring. -Validates and/ Invalidates Leave Application Forms of employees. -Updates Leaves Monitoring Tracker. -Sweeping of 201 Files. -Facilitates completion of requirements that includes Government-Initiated and Company-Initiated Benefits. -Updates Tracker for Requirements Monitoring. -Assists New Hires for the NEO (New Employee's Orientation). -Prepares and completes Requisition of Supplies. -Completes Employee Background Check of newly hired employees. -Prepares nurse’s schedule. -POC for Company's Medical Emergency Salary Loan. Job Description – Company Nurse: -Facilitates Pre-Employment Medical Examination of New Hires. -POC for company's HMO provider that includes Enrollment, Plan Upgrade, Account Transfers, Deletion and other concerns. -Plans and Facilitates Human Resources Wellness Programs. -Attends to medical-related concerns of employees. -Prepares quotation, sales invoice, purchase orders and payment requests for company medical supplies IV. Staff Nurse Medical-Surgical Ward CebuVelezGeneralHospital F. Ramos Street, CebuCity August 2006 – September 2006 V. Staff Nurse Scrub Nurse/Circulating Nurse/Recovery Room Nurse Operating Room & Post Anesthesia Care Unit CebuVelezGeneralHospital F. Ramos Street, CebuCity September 2006 – November 2007 ACHIEVEMENTS / INVOLVEMENTS Philippine Nursing Licensure Examination June 2006 Passed Philippine Dept. of Labor & Education Voluntary Nursing Licensure Examination October 2007 Passed IELTS (International English Language Testing System) September 2009 Passed Top 1 (Female Category) – Converse Youth Achievers Circle June 2004 Philippine ChristianGospelSchool (PCGS) – Student Council Secretary SY 1999-2000 PhosAlethia Asst. Editor-in-chief – School Magazine Writer SpeechArtsCenter Graduate in Public Speaking Summer 2000 Young Image Course Course completed – summer 1999 Star Employee awarded May 2012 Employee of the Month – November 2012 , January 2013 Ramada Hotel Dubai SEMINARS/TRAININGS Sanofi Aventis – Winthrop IMPACT Program Sales & Marketing Strategy Training May 24-June 4, 2010 Dept. of Labor & Employment 5S Workshop and Installation February 17, 2009 Basic Life Support Training Epifania Mendoza Velez Memorial Hall CebuCity 51st VNAA Founding Anniversary with the theme: "Upholding Professionalism through Charm and Confidence" Epifania Mendoza Velez Memorial Hall CebuCity Member of Velez Nurses Alumni Association Member of Philippine Nurses Association Member of Operating Room Nurses Association of the Philippines

    Associated with: Virtual E-ssist

    $7.00 /hr
    413 hours
    4.60
  7. Jennifer Gabuya

    Jennifer Gabuya Agency Contractor

    Supervisor, Trainer, Customer Service Expert, Sales and Marketing

    Philippines - Last active: 16 hours ago - Tests: 4

    I am a highly skilled customer service specialist and my main goal is to provide excellent service accurately and professionally. I have over 4 years experience working as a customer service representative in a BPO industry and 2 years of combined experience as a supervisor and a product trainer. I focus on how to best exceed my clients expectations and I'm a very passionate person when it comes to work.

    Associated with: JobHub

    $5.56 /hr
    1,894 hours
    5.00
  8. Llia Venus Iso

    Llia Venus Iso

    Data Entry, Web Research, Customer Service, Administrative Support

    Philippines - Last active: 2 days ago - Tests: 6

    My goal is client satisfaction. I give my best in every project to produce a quality output. I'm proficient in the following areas: *MS Word *MS Excel *MS Powerpoint *Google Docs *Google Spreadsheet

    $3.33 /hr
    142 hours
    4.79