Joan D. Garcia
Customer Service Representative Account Manager / Quality Analyst
Last active: 1 month ago
- Bachelor of Science in Mathematics major in Computer Science Graduate.
- Has proven track record in handling Customer Service Account.
- 8-year experience in handling voice, chat and email support.
- 4-year experience as Quality Analyst and Team Lead.
I can communicate well with different type of people and has ability to handle multiple tasks in highly pressured situations. I am highly professional, confident, organized, possess an outgoing and pleasing personality and have the ability to interact well with different level of people.
Hardworking, Great Team Player, Quick learner, Dedicated, Friendly, Outgoing Customer Service Representative that has a goal of exceeding clients expectation.Can deliver WORLD CLASS customer service and believe that loving what your doing plus FUN, hard work and determination is the key to success. Have an 8 years outstanding experience in the BPO industry. A great team player, willing to learn new skills and can work under pressure.
I am Proficient in Computer software such as Microsoft Office (Word, Excel, PowerPoint, Launch Office Outlook ).