Customer Care, Customer Service Reprs, Tech Support

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  1. Nestor vincent M.

    Nestor vincent M.

    Experienced Customer Service Representative

    Philippines - Tests: 5

    I am writing this letter of introduction to give you an idea of my career goals, how I plan to achieve these goals, and why my search is the right one for me. * I have been working with a lot of people and doing such roles as a customer oriented since 2009 where Knowledge, skills and the right attitudes plays the vital role. * I already finished my college year, completing my degree course in Bachelor of Science in Nursing and took my Masters at Oxford College International in London has given me good leadership abilities; it has taught me how to take full responsibility and to be ambitious. * Your company offers an employee exactly what I am interested in pursuing. I in turn, have many of the qualities that an employer looks for. If you hire me to work for your company, I will prove to be an asset, an employee who is hard working and self-motivated. Please review my application and resume and contact me as soon as possible with your decision.

    $10.00 /hr
    0 hours
    0.00
  2. Russell Katipunan

    Russell Katipunan

    Customer Service Coordinator

    United Arab Emirates

    • Respond to customer queries and calls on products and services promptly and provide the desired information in a courteous manner. Adhere to service standards on response time for all queries raised and that the appropriate escalation process is followed for times and accurate receipt of information. • Ensure new hand over form and/or SOP is received from Sales, scrutinized for corrections (if there is any), and further carry out all required activities as per customer requirements. • Received all the relevant information from the customer on routing orders and check to ensure shipments arrives on the committed date and time as well as correct documents receive along with the shipments. • Updates customers upon the arrival their cargo. Follow up status of the clearance and deliveries. • Coordinates with origin stations, airlines, warehouse, documents and clearance departments on the status of the cargo. • Update the supplier List for respective key customers, file rates with origin stations appropriately, put together SOP’s for different clients, record them and ensure adherence to the same across all accounts. Process all 3rd party shipments as per company procedures specified and effectively follow up on the status of documents, legalizations, clearances, rates and transit progress for smooth order processing. • Effectively monitor all pending clearances and delivery order collections and send timely reminders to the customer and also ensure that all airway bills, invoices and documents for bank drafts and LCs are prepared accurately and in accordance with customer requirements and forwarded to a timely and accurate manner • Proactively coordinate with respective operations to ensure customers’ shipments are moved and delivered on time. • Submit necessary reports to the supervisor by the agreed target dates for proper management review on performance. • Capture and close (those assigned by supervisor within 48 hours) all customer verbal or written complaints, log them in CCM once received and assign them to the respective team for closure.

    $33.33 /hr
    0 hours
    0.00
  3. Eljohn Casayuran

    Eljohn Casayuran

    Customer Service Specialist

    Philippines - Tests: 3 - Portfolio: 3

    I have been in the call center industry for 8 years. Have been a SME and trainer for a major gaming console for 2 years, an ISP technical specialist for a total of 5 years, and an appointment setting expert for over a year. My experience in various fields has been one of my best assets, but my consistency, work ethic, and integrity are what makes me.

    $6.00 /hr
    0 hours
    0.00
  4. Ray An Santos

    Ray An Santos

    customer service representative

    Philippines

    I've been with the call center industry for the last three years and I'm very familiar on how a call center works. Hope my experience would somehow help in doing my duties and responsiblities.

    $5.00 /hr
    0 hours
    0.00
  5. Hanefa C.

    Hanefa C.

    Customer Service Specialist

    Philippines - Tests: 3

    Freelance Project Manager in a wide variety of business and online applications. Experienced professional in all aspects of the internet, account and data management. Direct experience with Customer Service, Technical Support, Real Estate, Financial Consulting and Auto Insurance. Interested in early-stage startups as well as companies “on the bubble”. I’d love to help out small companies with managing people and projects especially outsourced projects and staff.

    $5.56 /hr
    139 hours
    5.00
  6. Sheldon Harris

    Sheldon Harris

    Customer Service/Technical Support

    Jamaica - Tests: 4

    My name is Sheldon Harris, I am 30 years of age. I have vast experience in the field of Customer Service at the highest level, where I have attained merits and posses good communication skills both orally and verbally .I was previously employed to an International company for over 4 years, where I was a customer service representative until being promoted to a Team Supervisor in the same field. I am willing to work with any company or anyone, where my extensive customer experience will be further developed and utilized.Based on my knowledge and skills acquired over the years, I am confident that if given the opportunity, not only will I benefit greatly from your organization but will also make significant contributions being a self-motivated, conscientious and adaptable individual.

    $6.67 /hr
    1,902 hours
    5.00
  7. Renee Anne Borcelo

    Renee Anne Borcelo

    Customer Service Representative

    Philippines - Tests: 1

    A well presented, highly personable individual, who is also hardworking and has an upbeat and positive attitude. I strongly believes I have the required qualifications, relevant experience and future potential that you are looking for in a candidate in the field of Customer Service. I have worked as a voiced Customer Support Representative, Customer Sales Representative, Finance Representative for a Telco Company and finally, Chat Support Representative.

    $3.33 /hr
    221 hours
    5.00
  8. Jean DeGear

    Jean DeGear

    Customer Service Specialist

    United States

    With a background in retail, public health and death investigation, my customer service skills carry a wide breadth of experience. I am prepared to help businesses grow their customer base through effective service. My skills include, but are not limited to: Microsoft Office: Word, Excel, Outlook Typing speed of 45wpm Ability to use basic office machinery (printers, copiers, fax, etc) Effectively communicate via e-mail or phone Follow company policy and procedure for customer service guidelines Develop and/or update policy and procedure Research company and products for comprehensive product knowledge

    $16.67 /hr
    655 hours
    5.00