Customer Care, Customer Service Reprs, Tech Support

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Rafael Benavides

Rafael Benavides

Experienced Customer Service

Honduras - Tests: 1

Customer service professional dedicated to effective team management and customer satisfaction. As a customer service professional on my past experience I am strongly dynamic who leads diverse teams to achieve company goals. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. In order to resolve company difficulties cultivate positive customer relationships through clear and helpful communication.

$9.00 /hr
0 hours

Ricardo Mercier

Ricardo Mercier

Experienced Customer Service Representative

Haiti - Tests: 1

With more than 3 years of experience for a local company as a Customer agent, I am very talktative and friendly, I like communicate with others. In addition to that I am a bilingual experienced customer service rerpresentative, completely fluent in English as a foreign language and French as native. I Always look for the client satisfaction. In the world of Customer Service you have to know how to: 1) start a conversation or chat 2) ask information / understand a question or identify a problem 3) say "I don't know" in another words 4) escalate or transfert to another departement 5) put on hold 6) admit fault 7) Follow up 8) Handle complaints and angry customers 9) Handle several clients simultaneously 10) End up the call or chat There is a ton of skills to have to deal with the list below. I am very pleased to inform you that I own the right experience level to give you great experience, accomplishments with a customer agent service. Eagerly to here something from you, I am looking for long term partnership, either or short is welcome. Thank you for reading and sending me some invitations.

$5.56 /hr
0 hours

Juan Vidal

Juan Vidal

Expert Customer Service / Translator / Performer

Guatemala - Tests: 14 - Portfolio: 1

Polished, professional Customer Service expert offering: - More than 10 years of experience providing customer support in busy front and back office environments for public utility and insurance industry employers. - An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. - Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. - Customer Service Trainer. - Professional Singer, Guitarist and Actor.

$16.67 /hr
1,067 hours

Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

I am a confident and a professional individual with quick learning capabilities. I espouse a unique blend of technical proficiency and sweetness of customer care amalgamated into it. My technical experience comprises of hands-on experience with basic Active directory, Servers, Windows OS, Network, Printers, IP phones, PBX etc. I am able and available to work full time and can devote myself during weekends as well, as and whenever required.

$6.00 /hr
8,819 hours

Cherrie Amor Castillo

Cherrie Amor Castillo

Office Manager/Customer Service Manager

Philippines

Over 8 Years experience as a Business Support Manager in a Contact Center /BPO out of Manila, Philippines  Oversee the daily operation of Business Support Team, Sales Team and US clients.  Managing the day-to-day support of US clients by providing the best possible service via phone, email, or chat.  Provides technical support on the Calling card Platform and CRM issues of our US clients.  Responsible for acquiring and client care of our US clients.  Provides basic product training, CRM access, rate product and commission to Sales Team  and US clients.  Resolves escalated issues from Business Support Team, Sales Team and US Clients.  Provides regular update and reports to the Assistant General Manager and the President .  Responsible for the rate product formulation and implementation.  Responsible for the management and implementation of Win back, Email and SMS Campaigns.  Experience working with different ethnicity for more than 8 years.  EMPLOYEE OF THE YEAR (2006)  RECEIVED LOYALTY RECOGNITION

$7.00 /hr
0 hours

Raymonval Garcia

Raymonval Garcia

Experienced Customer Service Supervisor/Representative

Philippines - Tests: 5

More than 4 years of experience in customer service and technical support troubleshooting. I have supported clients with regard to order processing, customer service, technical concerns, information entry and human resource related issues. I have engaged with customers over the phone, through emails and chat. I have also managed people, mentored and coached them. Providing updates and feedback about their performances. I have done offline admin work and was also a part of chat and email support team. I also have a good experience using Microsoft Word and Microsoft Excel. I am friendly and at the same time professional person to work with. I am confident and is also open to learning new tasks. I look forward to working with you and help grow your business.

$4.00 /hr
0 hours

CHRISANN WILLIS

CHRISANN WILLIS

Experienced & Educated Customer Service Professional

Jamaica

A presentable, articulate and energetic Customer Service professional with Bachelor of Arts in Philosophy who loves getting things right for her customers and making them happy. I have a long history of offering the highest level of service to clients both face to face, online and over the telephone. Experience of providing a friendly and efficient service within a fast paced and challenging environment. My key strengths lie in being tactful and diplomatic when dealing with difficult situations, and in being a strong point of contact with customers. Right now I am looking for a suitable position with a company that offers performance-driven individuals a place where they can build a successful career.

$7.22 /hr
0 hours

Dannette Findlay

Dannette Findlay

Administrative Assistant/Customer Service Representative

Jamaica - Tests: 4 - Portfolio: 1

I am: an independent and Hard working person who is able to multitask and meet deadlines efficiently and accurately. Strong problem-solving, communication, organizing and communication skills. A proven record of efficiency in establishing organizing and managing office procedures. Proficient in Microsoft Office Applications, a self directed worker who enjoys a fast paced work environment. I have more than 15 years working experience as an Administrative Assistant and I also holds a Diploma in Business Administration from the University College of the Caribbean (UCC).

$12.00 /hr
0 hours

Manish Dubey

Manish Dubey

AR Specialist, Medical BIlling Specialist

India - Tests: 5 - Portfolio: 17

What value can I add to your project and how can I be the best candidate for your project? Well I love what I do; I'm serious about being a long-term success. My ultimate goal is to provide error free work and focus on continues improvement by applying Six Sigma Methodology in service delivery for my clients. What do I provide to my client? 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. I have 10 years of experience in USA healthcare Industry (Medical Billing), HIPAA privacy rules, HIPAA Certified,Transcription, Management skills, Six Sigma, Quality Compliance and customer support. I have worked on all segment of Medical billing and also did quality check for same. Please see my portfolio and attached PPT on medical billing. I am willing to work with you on long term basis. You may see my services on trial basis and then decide about my candidacy for the project. I assure timely delivery of the task with quality. I have excellent communication and management skills, virtual assistant task via Skype. I am accurate, quick learner, and have ability to follow instructions and to perform multitask to meet deadlines. Apart from this, I am proactive, self starter and can carry out various activities without supervision, team player. Most of the time I am available on Skype or e-mail me for a fast and hassle free communication. I began my career as an AR executive with a NASDAQ listed company where I performed various activities. I have worked as Project Manager and Quality Controller with some of the top most USA healthcare outsourcing company. I am Six Sigma Green Belt certified and have completed lean, asset and Quality certificate courses. I have received several awards and certificates for my work like Best QCA of the year 2012,2013, one Gold and Silver star for best performance, Star performer of all quarter. My expertise is in several areas of Medical billing and Transcription. I have worked on all function of medical billing (Patient registration, Transcription, Insurance Verification, charge entry, coding, Payment posting, AR follow up, Collection and Refund) and also did quality check for same. I have also prepared training manual for AR and payment posting. I always try to identify opportunity to improve billing cycle and focus on continuous improvement in process by applying six sigma methodologies. I have worked for below mentioned specialties of provider’s claim. Specialties 1. Anesthesiology 2. Chiropractic 3. Dermatology 4. E&M 5. DME 6. Family Practice 7. Gastroenterology 8. General surgery 9. Gynecology and obstetrics 10. Internal Medicine 11. Orthopedic 12. Pathology 13. Physical Medicine and Rehabilitation 14. Physical Therapy 15. Psychiatry 16. Neurology 17. Radiology 18. Skill Nursing Facility I have exposure of working on below mentioned functions of Medical billing and also did quality check for same. 1. Patient Registration 2. Insurance Verification 3. Pre Authorization Request and verification 4. Charge Posting / Super bill review 5. Evaluation of valid HCPCS codes, ICD 9-10 and Modifier 6. Work on Edits of rejected electronic claims 7. Checking clearing house reports (Emedeon, Availity) 8. Provider PIN calling ( for verifying provider TAX id, NPI and billing address) 9. EOB and check search via websites and batches 10. Payment Posting 11. AR Follow up on denied claims via call or websites 12. Appeal project 13. Collection / Refund Current Job Responsibility 1. Daily audit of sample size. 2. Publishing weekly /monthly dashboard, production and accuracy report to client. 3. Working on new projects to improve process accuracy and productivity. 4. Doing calibration with QCA, Team leader and SME to reduce process variances. 5. Tracking or identifying root causes and process variances. 6. Conducting PKT (Process knowledge test) to bridge the knowledge gap. 7. Suggesting corrective actions, implementing solutions and reviewing implementation 8. Providing feedback and refresher training to individual and team. 9. Doing remotely and side by side audit of associates 10. Analyzing trends in quality check data and finding variations and their root causes. Work Experience of Software I have work experience of below mentioned software in medical billing. I have very good grasping power so it will not take much time to navigate new software. 1. Medical Manger ( MM 9 and 10 version) 2. Flowcast 3. Groupcast 4. Park 5. Confluence 6. Appointment manager 7. Encoder Pro 8. Footprints 9. Citrix 10. MSI Imaging 11. Imaging Viewer 12. Prognosis Pro 13. Brightree 14. Practice Fusion 15. Office Ally 16. Practice Mate 17. Athena EMR 18. Allscript 19. Medex 20. RxBilling 21. PPMTOX

$5.56 /hr
311 hours

Zoheb Hasan

Zoheb Hasan

Medical billing specialist/Patient Services(Call center)/RCM Billing

India - Tests: 7 - Portfolio: 1

Value I can add to your project and how can I be the best candidate for your project? Well I love what I do; I'm serious about being a long-term success. My ultimate goal is to provide error free work and focus on continues improvement by applying Six Sigma Methodology in service delivery for my clients. What do I provide to my client? 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. I began my career as an AR executive with a NASDAQ listed company where I performed various activities. I have worked as Project Manager and Quality Controller with some of the top most USA healthcare outsourcing company. I am Six Sigma Green Belt certified and have completed lean, asset and Quality certificate courses. I have received several awards and certificates for my work like Best QCA of the year 2012,2013, one Gold and Silver star for best performance, Star performer of all quarter. My expertise is in several areas of Medical billing and Transcription. I have worked on all function of medical billing (Patient registration, Transcription, Insurance Verification, charge entry, coding, Payment posting, AR follow up, Collection and Refund) and also did quality check for same. I have also prepared training manual for AR and payment posting. I always try to identify opportunity to improve billing cycle and focus on continuous improvement in process by applying six sigma methodologies. I have worked for below mentioned specialties of provider’s claim. Specialties 1. Anesthesiology 2. Chiropractic 3. Dermatology 4. E&M 5. DME 6. Family Practice 7. Gastroenterology 8. General surgery 9. Gynecology and obstetrics 10. Internal Medicine 11. Orthopedic 12. Pathology 13. Physical Medicine and Rehabilitation 14. Physical Therapy 15. Psychiatry 16. Neurology 17. Radiology 18. Skill Nursing Facility I have exposure of working on below mentioned functions of Medical billing and also did quality check for same. 1. Patient Registration 2. Insurance Verification 3. Pre Authorization Request and verification 4. Charge Posting / Super bill review 5. Evaluation of valid HCPCS codes, ICD 9-10 and Modifier 6. Work on Edits of rejected electronic claims 7. Checking clearing house reports (Emedeon, Availity,Web md) 8. Provider PIN calling ( for verifying provider TAX id, NPI and billing address) 9. EOB and check search via websites and batches 10. Payment Posting 11. AR Follow up on denied claims via call or websites 12. Appeal project 13. Collection / Refund Current Job Responsibility 1. Daily audit of sample size. 2. Publishing weekly /monthly dashboard, production and accuracy report to client. 3. Working on new projects to improve process accuracy and productivity. 4. Doing calibration with QCA, Team leader and SME to reduce process variances. 5. Tracking or identifying root causes and process variances. 6. Conducting PKT (Process knowledge test) to bridge the knowledge gap. 7. Suggesting corrective actions, implementing solutions and reviewing implementation 8. Providing feedback and refresher training to individual and team. 9. Doing remotely and side by side audit of associates 10. Analyzing trends in quality check data and finding variations and their root causes. Work Experience of Software I have work experience of below mentioned software in medical billing. I have very good grasping power so it will not take much time to navigate new software. 1. Medical Manger ( MM 9 and 10 version) 2. Citrix 3. Park 4. Prognosis Pro 5. Practice Fusion 6. Athena EMR 7. Medex 8. Avisena 9. E-Clinical Works 10. Mckesson

$5.56 /hr
0 hours