Jean Pierre Tomy Francois
Virtual Assistant & Customer Service Specialist
I have working as Virtual Assistant for a US based company for more than 2 years, learning all methodologies of communications required to assist the company and providing support to customers by email and over phone communication through Skype and other telecommunication system.
I am a qualified and experienced customer support and customer service specialist with more than 10 years experience within customer relationship management.
During the past 6 years, I experienced myself in many additional tasks and software, including:
1. Accounting tasks through Excel and Quickbook.
2. Very good knowledge of HTML 5 and CSS3 and I am even the developer of my own websites, can provide links on request.
3. Manage mailing list and mass mailing newsletters, prepare newsletter contents including graphics, text etc. I have setup our own mailing lists system with PHP and MySQL support with PHPList with currently 6000 subscribers.
4. Manage CRM system to get in touch with customers, project management, payment management etc. I also have existing system to show about work sample.
5. I have knowledge in real estate management, tourism management and website development projects, I have worked in such companies for more than 3 years.
6. I have professional experience in CAD design as well as I have worked as Technician in CAO for nearly 2 years.
7. I have a strong knowledge in PowerPoint presentation and animation, conversion of PowerPoint presentation into MP4 videos through Camtasia to upload on Youtube and other media streaming websites.
8. I am one of the first Mauritian to join Linkedin.com in its early stage and I also have a strong knowledge in social media.
9. I am fluent (both oral and written) in English and French.
I took the Upwork customer support test and was rated 4.10, which is 'Above Average' compared to other freelancers on Upwork.
I am ready to take any challenge within any available customer service related job, should you wish to inquire about my services or even get in touch with me based on my application to one of your project, please add me to Skype with my ID va.jeanpierre or just give me a call on my mobile + (230) 59 63 93 72 (available 24/7).