Live Chat, Phone Support Representative, and Graphic Designer
My name is Claude Clarke and I have worked in the customer service industry for over 10 years. I am a team player who is highly trainable, detail oriented, a keen listener, likes challenges, very ambitious, and professionally. I am a very hard worker and believe in meeting and exceeding customers and company expectations.
I worked with Air Jamaica Airlines Baggage & Cargo Centre where I ensured that cargo met packaging requirements, weighed, quoted, properly tagged for flights, and answered phone calls regarding delayed baggage. Using World Tracer I was able to track inbound and outbound bags and cargo. I also worked in the reservations department as a reservations agent. My duties there included: answering phone calls, making phone calls, rate quotes, order entry, order tracking and resolving customers issues.
I worked with Delta Airlines Pets Cargo as a customer service agent. This job entailed me rate quotes, order entry, order tracking, checking for suitable ground temperature in departure-connection-arrival city for animals, answering inbound calls form individuals, zoos, labs, and pet shops making reservations for animals and live pets.
I worked with Vistaprint for 3 years as a customer service representative via telephone, email, and chat. Through these communication channels I quoted rates, entered orders, tracked orders and resolved customers issues.