Customer Care, Customer Service Reprs, Tech Support

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  1. Edelweiss Cagingin

    Edelweiss Cagingin Agency Contractor

    Experienced Customer Service Representative

    Philippines - Tests: 3 - Portfolio: 1

    My goal is to make my clients happy! I have years of experience working as a Customer Service Representative. The key strengths that I possess are the following: • English Communication Skills • Advanced Computer Skills (MS Office: Word, Excel, and PowerPoint) • Knowledge in computer network troubleshooting • Familiar with Google Docs • Experienced in chat,phone and email support • Has basic knowledge in HTML,CMS and Wordpress I have also experienced using the following software: • Zendesk email ticketing system • Zoho,Sales Force, Office Auto Pilot • Xlite, Ring Central, Magic Jack, Skype • Camtasia, Jing • GoToMeeting/GoToWebinar My English level is proven and I can WOW customers so I know my clients and customers would likely recommend my service. I am fully equipped with a stable internet connection (3Mbps) and I have 2 back up computers. I am confident that I can deliver the job with great results.

    Associated with: Online Professional Support, DigiNomads

    $6.00 /hr
    256 hours
    4.54
  2. Gerry Rodlee Astoveza

    Gerry Rodlee Astoveza Agency Contractor

    Experienced Customer Service Representative

    Philippines - Tests: 1 - Portfolio: 1

    I am a Customer Service Representative who has a wide experience in building database pipelines for clients who are interested with the service. Usually it would take us a day or two to train the agents to make sure everyone understand what product or services they are offering the customer. Intensive training to ensure productivity, learning the script and rebuttals by heart and not sounding scripted over the phone and do a natural approached. I also never leave a job undone and make sure that my clients are very satisfied with the result of my job.

    Associated with: MarketMakers Specialist

    $6.67 /hr
    201 hours
    4.98
  3. Tonirose D.

    Tonirose D. Agency Contractor

    Customer Service Professional

    Philippines - Tests: 8

    I have worked as a customer service representative doing inbound customer service, outbound telemarketing and technical support with 5 years of experience at a call center set up. I am proficient in the english language both written and oral. I am very adept working with MS Office applications and can work 40 hours a week with minimal supervision be it with a team or alone. Tell me what to do and how to do it and it's done.

    Groups: Pro Customer Service

    Associated with: Superb Business Solutions

    $11.11 /hr
    2,627 hours
    4.94
  4. Melanie Dela Cruz

    Melanie Dela Cruz Agency Contractor

    Customer Service Representative

    Philippines - Tests: 1

    I have over 7 year of experience providing excellent customer service. These are through voice and email account giving personal attention and creating 100% customer satisfaction. I have the ability to interact with other people in a sensitive and effective way and to work cooperatively in an international and multi-cultural environment. Work discipline, skills and experience as a Customer Service Representative and as a Supervisor are the things that I can share to the company that I will be working with. Customer Service, Email support and Technical and billing assistance are my expertise. I am seeking for more experience and opportunities for my career growth. You can expect my 100% dedication and commitment.

    Associated with: MAGNIFICO

    $5.00 /hr
    1,139 hours
    5.00
  5. Edward Bentall

    Edward Bentall Agency Contractor

    Virtual Assistant / Customer Service

    United Kingdom - Tests: 14

    *** Upwork TOP RATED freelancer! *** I am: Reliable Trustworthy Resourceful Competent Efficient Productive STRENGTHS - Communication. I'm a communication fanatic, and I'll utilise this skill to solve problems, answer questions in plain English and give customers an impressive experience. - Empathy. This makes me a good people manager and a good listener FOR CUSTOMER. I can see things from staff or customer's perspective and understand their situation. - Analytical. I'm good at looking behind the result, working out the why and the how; the reason and the cause. I'll be always thinking about factors that might affect a situation. - Winning Other Over: I love the challenge of meeting new people and winning them over. Whether that is winning them to a sale, or just making a connection. With customer service, it's used for reassurance that I'm doing what I said I'll do to make them happy! EXPERIENCE: 3 yrs of Full-time, professional virtual assistance with over 1000 hrs to date on Upwork and backed up by 15+ yrs of UK office-based experience, and a great Upwork feedback profile. Because I'm full time, you can be certain that I will be dedicated to getting your work done. My reputation is VERY important to me (my family depends on it!). Therefore, I am constantly looking to impress you through exemplary performance; my integrity would not withstand anything less. Efficiency, productivity, excellent communication, using my initiative, pro-activity, thinking, listening etc I'm originally from the UK, so English is my native language. I'm now based in Grenada in the Caribbean, but I have UK and US VoIP numbers if required for incoming/outgoing calls, as well as Skype Google Hangouts etc.

    Associated with: BlueSky

    $28.00 /hr
    1,248 hours
    4.97
  6. Wealthon Babaran

    Wealthon Babaran

    Customer Service Representative

    Philippines

    Hi my name is Wealthon, I am technology enthusiast, I am a graduate of Computer Science in Information Technology, I have been in the Call Center Industry for more than 6 years. Main responsibilities are customer service, sales call, email handling and technical support. I am also a fan of automotive engineering. Infact i have been a motor pool supervisor for 4 years on Nestle Distributing Company in two regions of the Philippines. And i love article and book writing. I post some of my works on different blog sites and article writing for local news paper. Also graphic designing and architecture. For an aspiring artist it is what i do most on my leisure time besides Music.

    $6.67 /hr
    0 hours
    0.00
  7. Ole Madsen

    Ole Madsen

    Danish customer service representative

    Switzerland

    More than 3 years experience in Customer Services and Sales in call centres in London and most recently in Lausanne, Switzerland, where I handled purchase orders, complaints for lost and damaged goods. My mother tongue is Danish and I am experienced in handling customer requests and complaints in Danish, Swedish, Norwegian and English. Thank you in advance for your time and review of my qualifications Sincerely, Ole Madsen

    $22.00 /hr
    0 hours
    0.00
  8. Monica Ladica

    Monica Ladica

    Professional Customer Service Representative

    Philippines - Tests: 1

    Highly experience Customer Service professional. Able to handle a high volume of customer calls in a fastpaced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

    $3.33 /hr
    0 hours
    0.00
  9. Ketchelle Violeta

    Ketchelle Violeta

    Experienced Customer Service Representative

    Philippines - Tests: 1

    I'm an Experienced Customer Service Representative in one of the leading companies in the Philippines for almost 5 years. My work experiences are telemarketing, health care assistant, enterprise representative and with experienced for data entry and proof reading. I have acquainted myself with a range of skills that would allow me to blend with different opportunities being offered. I am also a person with reliable, competent and spirited personnel with Christian values. I'm very flexible with any working hours offered and very much excited to work closely with any existing freelancers you work with. I look forward to an opportunity to meet and work with you soon.

    $5.00 /hr
    0 hours
    0.00
  10. Racquel Tubaga

    Racquel Tubaga

    Customer Service and Transcription

    Philippines - Tests: 3

    Good day! I am Racquel Heverola Tubaga. I graduated way back 2011 with a degree of Bachelor of Science in Business Administration. I am a consistent Dean's Lister during my college days and a Presidential Academic Awardee, as well. I have worked as customer service representative for three years in a BPO company. Our scope of work were pretty much receiving calls from customers all over US including Canada. I am one of those representative who rendered services such as technical troubleshooting on both mobile and internet devices, direct selling of the company's products through their website using the customer's credit or debit cards. I have also worked as assistant scopist for five months in a private US-based company through the supervision of my friend. My scope of work were to assist in transcribing, editing and minor proofreading on some transcripts sent by our client, the court reporters. Considering my work experiences, I am looking forward to work in one of your company. I may not be as excellent as what you're looking for, but I am willing to be trained and flexible.

    $5.00 /hr
    0 hours
    0.00