Customer Care, Customer Service Reprs, Tech Support

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Gregorio Manlises

Gregorio Manlises

Customer Service Representative

Philippines - Tests: 1

I am always dedicated towards my job and give my 100%. Looking constantly on solution and not dealing on problem. I love being assigned new task and it helps me grow and learn new things.

$4.33 /hr
0 hours

Pamela Bryant

Customer Service Professional

United States

Exceeding 7 years of customer service experience working in call center and within one year moved to CSR Assistant where responsibilities were to handle escalated calls for customer retention. Additionally, coordinated and interpreted Law Enforcement requests for resolution of Legal Matters with customer accounts. In another call center maintained confidentially and connected child support clients with case workers and entered and retrieved data as needed from clients case to aid in resolution of case matters.

$10.00 /hr
13 hours

Christine Antoinette G.

Christine Antoinette G.

Superstar Writer/Customer Service Pro

Philippines - Tests: 11 - Portfolio: 4

Top-Rated Contractor with 6000+ hours! Pro Customer Service Group Member and an Experienced Online Writer. I have been on Upwork/oDesk for half a decade now - and I offer each and every client a combination of skills and passion. It is what I call STELLAR work. It's what I offer YOU. I am currently available to take on CUSTOMER SERVICE, LIVE CHAT, and EMAIL SUPPORT JOBS. I'd also be happy to do WRITING WORK and other CONTENT CREATION tasks. The jobs in progress on my profile are mostly on as-needed basis. My rate may be higher than a few others, but I am more than just someone who puts words together so readers can have something to read on your site. I am a writer and a communicator. Each article will be crafted in a way that would bring you and your business the utmost benefit. I personally adhere to the belief that clients should invest in their employees, as they had invested on their business. Good quality work may cost a bit more, but when you have the right contractor, it's definitely worth it. With me, you're assured that you're working with an individual who will give you the output you require, and perhaps, a little bit more. I have written snippets, product descriptions, and full-length website articles. I have also penned email marketing content, and had briefly assisted in creating e-books for a couple of clients. In addition to my almost five years of work offline as a customer service representative, I have also done email support, live chat support, and a bit of guest post management via the oDesk/Upwork platform. I respect deadlines and I'm very communicative. But over and above anything else, I value honesty in people, so I make sure that I remain steadfast in staying honest as well. I believe the numbers and the variety of jobs I've had say a lot about the quality of work I do, and my passion for the tasks that were entrusted to me. As an Upwork contractor, and an all-out family woman, I am always at 100%. If you want me on YOUR team, all you have to do is send me a message - let's talk.

Groups: Customer Service Professionals

$11.11 /hr
6,946 hours

Jill H.

Jill H.

Customer Service and Sales Professional

United States - Tests: 10 - Portfolio: 1

I have years of experience in Customer Service, but my greatest enjoyment comes in the form of sales. I have an upbeat, friendly, caring personality that shines through in my phone personality. People warm up to me quickly and I am able to form a bond that encourages trust. I have recruited, trained, motivated and lightly managed over 30 sales executives. My clients have been business owners, CEOs, logistics directors, or marketing directors of start up companies all the way to multi-billion dollar companies, here in the USA and abroad. I get a kick out of making my employers rich. I thrive on that satisfaction. I am an obsessive person and when I love a company and believe their product has value, I focus all my attention on being an exceptional asset to their company by sharing the value they offer with as many companies or individuals I can reach. On the Customer Service side: I enjoy helping clients get the best of our service. I am a good "face" or representative for any company that I work for. I think sound files of some of my calls would be the best way to show how persuasive, friendly, and enjoyable I can be even when talking to very prestigious clients. I'll send at your request.

$15.56 /hr
2,351 hours

Waleed Ashfaq

Waleed Ashfaq

Customer Service Rep/Virtual Assistant

Pakistan - Tests: 5 - Portfolio: 3

My goal is to put into practice my skills and abilities gathered from office setting experiences while being in service to others and constantly attempting to excel each performance to give client satisfaction in terms of production and be able to work in a productive yet comfortable working environment of which the work involves appointment setting, sales, lead generations, surveys and other fields related to my expertise and experience. I have good experience in various campaigns which include sales, appointment setting, customer phone support, lead generation, call verification, back office work and travel reservations and other accounts in both call center office and home-based settings. My core competency lies in my ability to absorb new information fast, allowing me to complete tasks that are of my field of experience as well as applying them to my assigned work. I am well versed with platforms such as Zendesk, Zopim, Live Chat, Zoho, etc.

$4.44 /hr
1,421 hours

Timo G.

Timo G.

Translating, website content, customer service

Bolivia - Tests: 4

I am a native Finnish speaker who studied a Bachelor's degree in the U.S., specializing in Spanish. I am looking to translate or produce any type of texts, handle website content or customer service. So far my Upwork work experience includes English to Finnish and Finnish to English translations and email correspondence.

$11.00 /hr
877 hours

Petrina B.

Petrina B.

Polished, Professional Customer Service Representative

United States - Tests: 14 - Portfolio: 1

Highly experienced Customer Service professional with over a decade of providing customer support in busy call center environments for hospitals, doctors offices and insurance industry employers . An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Excellent oral and written English communication skills.

$7.78 /hr
107 hours

Camille Barrett

Camille Barrett

Customer Service/Sales Rep/VA

Jamaica - Tests: 7

CAMILLE S. BARRETT Glendenvon Sunvalley Road Montego Bay, St. James Email Address: cbarrett46@yahoo.com Call Mobile no: 1(876)491-8504 OBJECTIVE: I want to be part of your company in which I could share my skills and experience in customer service and in sales. I am able to build a career in a new field and an organization where I can explore and have the opportunity to grow that establishment has well, To secure a position that will lead to a lasting working relationship in the field of sales. SUMMARY OF QUALIFICATIONS •Knowledge on business strategies that will enhance existing customer sales and marketing strategies and plans. •Leadership ability and experience in handling subordinates in their best capabilities and potentials in order to reach the company’s goal/target through team effort . •Productive and efficient work habits without supervision. •Strong analytical and planning skills. •Self-motivation with high energy. WORK EXPERIENCES: Sprint Corporation Customer Service/Sales Rep (December 2007- September 2010) -Processing of debit / credit memo and other adjustments to the accounts -Assists client /s need and complaints -Inbound/Outbound customer service and sale - Meeting Client goals of daily quota - Up sell/Down sell product and service -Inbound customer service and sale -Assists client /s need and complaints -Outbound Business to Business telephone calling -Ability to troubleshoot level 1 technical challenge and service issues in inbound/outbound call environment following a technical manual and defined script. -Maintain call performance goals -Listen attentively to customer needs, establish rapport, and demonstrate empathy -Seize every opportunity to resolve the customers issue within the first call. Bank of Montreal (March 2010-December 2011) -Assists client /s need and complaints -Convince customer to sign up for Credit Card -Inbound/Outbound customer service and sale - Meeting Client goals of daily quota - Up sell/Down sell product and services Fingerhut (January-January) Sales/Customer Service Rep Processing of debit / credit memo and other adjustments to the accounts -Assists client /s need and complaints - Convince customer to sign up for services -Inbound/Outbound customer service and sale - Meeting Client goals of daily quota - Up sell/Down sell product and service -Maintain call performance goals - Seize every opportunity to resolve the customers issue within the first call -Listen attentively to customer needs, establish rapport, and demonstrate empathy Discount Properties (August-September) Real estate administration assistant V.A -E-mail correspondence -Voicemail handling -Data entry -CRM management -Online research -Making phone calls -Phone call follow-ups -Help evaluating properties and entering into database -Transaction coordinating--printing, filling out and scanning/e-mailing back documents Movers load (February 11, 2015 –July 25, 2015) Sales/Customer Service - Convince customer to sign up for services -Inbound/Outbound customer service and sale - Meeting Client goals of daily quota -Maintain call performance goals - Seize every opportunity to resolve the customers issue within the first call -Listen attentively to customer needs, establish rapport, and demonstrate empathy - Assist Customer with moving from one area to the next EDUCATIONAL BACKGROUND: Tertiary: Diploma in System Administration Youth Enhancement Service/Heart Trust NTA 2011-2012 Certification in Level 1&2 Customer Service/Sales/Data operation Heart Trust NTA 2010-2011 Secondary: Knocklava Technical High School 2000-2005 High diploma Glendenvon Primary & Junior High 1994-2000 Elementary: Basic Graduation Hill sixty basic schools 1993-1994 PERSONAL BACKGROUND: Date Birth: June 25, 1987 Gender: Female Status: Single CHARACTER REFERENCES: Customer Service/Sales Rep Tamara Williams Alliance one/Sprint Corporation Free Zone Montego Bay, St. James Tel: 1(876)396-0376 Mellissa Campbell Sales Quality Assurance Supervisor Offsite Kinetics Free Zone Montego Bay, St. James Tel: 1(876)376-3313 Skype: camille.barrett8

$3.33 /hr
8 hours