Customer Care, Customer Service Reprs, Tech Support

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Marta Silva

Marta Silva

Customer Service Professional with +10 years experience

Spain - Tests: 7

I'm a Portuguese native speaker with a graduation degree in Multimedia Comunication. Excelente english skills (Top 10%). I consider myself a real workaholic, trustworthy, hardworking and dedicated with the goal to provide quality and an excellent service. Customer Service Supervisor/Coordinator Experience at high level quality for both Vodafone and Nokia Portugal. I believe that the foundation of a great and successful enterprise is, without a doubt, the customer service. High experience with: KPI's Analysis, Data Entry, Documents Translation, E-mail Handling, Excel Data Input and Analysis, Internet Research, Team Management.

$15.00 /hr
437 hours

Odean Williams

Odean Williams

Customer service representative/Virtual assistant/Technical support

Jamaica - Tests: 2 - Portfolio: 1

I have been a customer Care Representative for over 2 years for Amazon. My job entails providing customer service/technical support to customers. As such I understand the importance of acquiring and maintaining the relationship between you and your customers. I am a determined, ambitious, result-oriented individual that is dedicated to achieving customer satisfaction as well as meeting and surpassing the expectations of your organization. I am enthusiastic about new challenges as such, I am confident that I can perform exceptionally in a position given. I also have experience in advertising and logo design. I worked for an online advertising website called 'Tensworld' where I did some logo designs and posted ads.

$5.00 /hr
1,314 hours

Kristine S.

Kristine S.

Data entry personnel/Customer service representative

Philippines - Tests: 7 - Portfolio: 1

I worked in the finance department of a multinational company for more than 6 years where I have been exposed to using several Microsoft Office programs such as MS Word, Excel, Powerpoint, and Outlook. My competency lies in reporting and customer service. With my skills in Excel, I was able to create a template used in performing quality checks for the works done by my team members. I also worked in a call center as a customer care agent for 1.5 years where I gained expertise in speaking in English because I dealt with customers from the US. This was where I also developed my skills in accurate and speed typing which averages to 45 words per minute. In addition, I am keen to details and flexible to work under different time zones.

$3.33 /hr
170 hours

Lexzelle N.

Lexzelle N.

Excellent Customer Service Representative (Email/Chat Support)

Philippines - Tests: 2

If you are looking for an expert Chat/Email Support representative, you can definitely count on me.. I have worked with one of the top call centers (BPO) in the Philippines for which the client is an international (U.S) cable company (Comcast). Work Experience: - Customer service rep (Chat/Email) - Team Leader - Data Entry - Troubleshooting - Account registration / Password resets - Billing - Upgrade / downgrade services - Process order and shipment - Process online payment - Schedule appointment - Retention Qualities: ***Proficient in English ***Reliable ***Dedicated to work ***values Integrity ***has fast and reliable internet connection at home ***40-45 wpm typing speed with 98 - 100% accuracy ***Adheres to agreed schedule

$9.44 /hr
4,892 hours

Mary Potter

Mary Potter

Data Entry Virtual Assistant Customer Service

United States - Tests: 2

I am a very outgoing person. I have great communication skills, am very motivated, a fast and efficient worker, as well as very detail oriented. Customer satisfaction are my top priority, I work hard to meet and exceed customer expectations. I have 25 plus years of experience in manufacturing, management and customer service. I am hardworking and a fast learner. Experienced with microsoft word and excel. I feel that I would be a great fit for your company.

$14.44 /hr
283 hours

Julieta B.

Julieta B.

Professional Translator / Customer Service and VA Expert

Armenia - Tests: 7 - Portfolio: 1

I am reliable worker with wide experience of work. I am a great translator with outstanding skills. Russian and Armenian languages are native for me and I can implement any English-Russian and English-Armenian translation at highest quality. I provide translations on various topics. I have successfully completed a lot of projects, including long term translation contract with reputable website that everybody knows for sure. I also have several years of customer service experience (including online and in person). I have gained my experience working in an investment-brokerage company and in HSBC bank customer service department. In an investment-brokerage company I used to work with international clients database. I used to deal with keeping clients' securities and funds accounts, answering emails and solving problems. This was a great experience that made me develop a lot of valuable skills and knowledge. Using all this I can become a great resource for my online employers and provide high end services I am very friendly and sociable in my work. Definitely hard worker. My valuable professional skills include ability to work on multible tasks and perform highest quality. My goal is to provide best services to my Upwork employer. Guaranteed quality of work. Trust me and you will never regret!

Groups: Pro Customer Service

$18.00 /hr
1,742 hours

Devon Forhan

Devon Forhan

Property Manager/Virtual Assistant/Customer Service

United States - Tests: 2

Experience Winn Residential/Tierra Vista Communities August 2010 to December 2014 Property Manager • Management of 242 single family and duplex home community • Direct management of 3 employees, to include hiring, reviews, payroll, and disciplinary action • Provide detailed and accurate reports weekly, monthly, and quarterly • Management of monthly marketing plan, marketing collateral, and quarterly market surveys • Planning and execution of 4-10 resident events per month • Constantly seeking alternative amenities not available on a rural Air Force Base • Budget planning and management, purchase orders and account reconciliation • Certified Pool Operator – responsible for 100,000 gallon indoor pool • Proficient in Microsoft Office 2003 and 2007, Yardi Property Management and Military Housing Software, and management of community Facebook page and Website • Performing duties as HR Coordinator for Peterson AFB, Schriever AFB, and Los Angeles AFB • Responsible for management of purchase orders and compliance with annual budget • Participate in annual budget creation and revision Balfour Beatty Communities March 2009 to August 2010 Assistant Property Manager • Assisted in management of 3,060 homes at Fort Carson • Responsible for 9 employees, including hiring, disciplinary action, and annual reviews • Responsible for handling of all medical exception requests and appropriate follow-up • Point of contact for all utility billing questions from residents Mountain Crest Properties February 2004 to November 2008 Property Manager • Managed 312 unit apartment community and 64 unit homeowners’ association, including accounts payable and accounts receivable • Increased rental occupancy from 77% to 97%, increasing revenue by 21% • Responsible for up to 10 employees, including hiring, disciplinary action, reviews, and payroll • Published and distributed a monthly community newsletter • Responsible for marketing, resident retention, and resident activities planning Mountain Crest Properties March 2001 to February 2004 Assistant Property Manager • Assisted property manager in marketing, leasing, and management of 312 units • Assisted in management of 140 unit homeowners’ association • Published a monthly community newsletter • Promoted to property manager in less than 3 years The Big Picture November 1999 to March 2001 Professional Picture Framer • Produced custom-designed framed art in a timely and professional manner • Designed entire home artwork schemes for customers • Responsible for difficult jobs (multi-opening mats, shadow boxes, etc.) Griffis/Blessing, Inc. June 1998 to November 1999 Leasing Consultant • Assisted property manager at a 156 unit town home community on-campus • Assisted in make-ready of apartments during the Summer season • Responsible for marketing and leasing while attending college full-time Education DeVry University Currently a Senior Bachelor of Science; Business Administration, Small Business Management Applicable Course Work: Business and Technology Data Analysis with Spreadsheets with Lab Computer Applications for Business with Lab Principles of Management Project Management Statistics for Decision Making Motivation and Leadership Human Resource Management

$11.11 /hr
0 hours

Melchor Gabiana

Melchor Gabiana Agency Contractor

Virtual Assitant, Technical Support and Customer Service

Philippines - Tests: 6 - Portfolio: 2

FULL TIME FREELANCER Experienced Technical Support, Experienced Customer Service, Virtual Assistant, Administrative Support, Lead Generator, Data Mining, Data Entry, Researcher, Computer Graphics (Photoshop) In over two years of my employment in Computer World Philippines being Sales/Technician I have experience a ton of client customer service there. An aspect of my responsibilities is taking care of the issue of client of their purchase item and technical issues. My goals are to be more gainful and effective in the allotted assignment with elevated expectation of value by applying the greater part of my insight, work experienced, and abilities. Intend to give superb commitments and working ability for the advancement and improvement of your organization. I can promise that I have the right stuff for what you are looking for. I have taken in the estimation of cooperation and responsibility, how to win, how to start, how to focus and concentrate on objectives, how to adjust my time and needs. I have a yearning to exceed expectations and give the customer need. I can oversee, assemble/gather data proficiently, precisely and entirely take after direction and rules when working.

$5.56 /hr
160 hours

John Francis Guanco

John Francis Guanco Agency Contractor

Customer Service Experience with Microsoft Office Skills

Philippines - Tests: 2

Hi I'm John Francis Guanco 26 years of age an enthusiastic, self motivated individual who always strives to achieve a very high standard in whatever is undertaken. Offers: the ability to motivate others, proven leadership abilities within team environment: extensive experience and understanding of the importance of customer service. I enjoy keeping myself busy and put extra effort in my tasks and that kind of attitude is what brings me to the top.I have 4 years of Customer service experience plus billing representative and technical support and during my stay in the BPO industry I became a top agent for technical and billing. I love working with other and able to work unsupervised. I have excellent communication skills and telephone technique to add up to that I also have the skills for Microsoft Word, Excel and PowerPoint. I am reliable, I strive to always keep a positive attitude and have the ability to learn quickly.

$5.56 /hr
1,038 hours

Zaira Jamaica Punzalan

Zaira Jamaica Punzalan Agency Contractor

Customer Service Champion/ Writer/ Project Manager

Philippines - Tests: 1

I started as a customer service representative in a call center setting in 2005. Became a team leader in 2009, and became a project manager for a homebased job, handling a website account based in New York,California, in 2014. I have substantial and outstanding customer service orientation, having been in this field for more than 8 years. I am accustomed to working in a fast paced environment and has the ability to think quickly.I have extensive practice in managing a team up to 15 employees to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving. I do creative writing on the side too. Been on different writing seminars and competition as I was growing up.

$4.00 /hr
1,823 hours